Javon Brown Was a very Dedicated salesman. It took a few days for my to find the perfect vehicle. He was helpful and patience. Also the Finance manager Terrence Sims was awesome in this journey. Monty Johnson was very pleasant while doing my purchase agreement. I’m glad I decided on AutoNation.

I went into the Dealership to purchase an F250 xl Diesel 4x4 truck. They tried to cheat me on my trade in. So I said I will buy the truck straight out, without any trade in. They tried to charge me 1600 .00 additional for paint protection, floor mats, window tint etc. That was already installed at the factory. On the window sticker. When that didnt work, the tried to hook me on a 12 percent interest rate. I have excellent credit. I think its a shame that the dealership is operating this way.

I made an appointment to have my car appraised. I was the first appointment of the day. I was told it would take 30-45 minutes. I checked in at 9:10 am and did not get my car back until 10:50. They kept saying corporate was really slow that day. Apparently they input info and someone at corporate does the calculation and sends the number back. I immediately noticed that my car was not running the same as when I brought it in. It is now leaking transmission fluid and the transmission had no problems prior to auto nation keeping my car in the back for 1 hour and 40 minutes. I know this because I had a transmission service several months ago and everything was fine. They messed it up! I will never do business with auto nation. If you take your car in, stay with it or where you can see it the entire time. They cannot be trusted.

Everyone was pleasant from the GM Jerry Metcalf, Sales Rep James Taylor to Monty Johnson in finance. Wonderful experience. My nephews first car buying experience and it was a good. Thank you guys!

The service department had my vehicle from 9am to 6:30pm. I made a 9:30am appointment, days before. When asked why it took so long, the response was they did not have a filter for my vehicle. I was getting a simple oil change and they had my vehicle for almost 12 hours.

Had an appointment at 9:30am for an oil change that never happened. I showed up early for the appointment, gave my keys to an employee who asked if I’d be staying to wait on my vehicle. I told him I would be, and he said he would notify me when my vehicle was done. Two hours later, this employee comes to the waiting room and states, “I’m sorry sir, it’s going to be another hour before your vehicle is finished.” I asked if he could provide a loaner car for the day since I had other appointments that day. He said they didn’t have any loaner cars. I said whatever, what’s another hour. Well then, two more hours go by, and I decided to investigate further on why my truck had not been finished. An employee confirms that my truck has not even been started on, but “will be next”. I immediately ask for the service manager who was dealing with a line of unhappy customers. After waiting for a couple minutes for the manager who was still dealing with two unhappy customers in front of me, I decided that after 4+ hours of waiting…it was time to leave. Asked for my keys to my truck and left. Went to another service place who was able to change my truck’s oil and check multiple other things within 30 minutes. Unfortunately I will not be returning to AutoNation Ford in Marietta, GA with whom I’ve reserved TWO vehicles with to purchase in the future. Don’t worry, there’s plenty of other Ford dealerships with better service who I can purchase my new vehicles from.

Never go there if your selling your vehicle. What a joke! Or you can go there if you want to give away your vehicle! I was so INSULTED by their offer!!!! Waste of time!!!!

Took my 17 GT350 there to sell it and they took the car on a full test drive and wasted 45 minutes of my time just to come back and not make an offer because it has modifications, all which are visible.You can open the door and see a cage in it. If you cant buy it because it has a cage, then whats the point of wasting the customers time?Nonsense.My sales rep was a great person but the GM way of handling this didnt make any sense to me.Took it two other dealerships around and got great offers from both.

I don’t leave reviews often, but I had to after my experience here. Carl was very knowledgeable about my new Mustang and Fords in general. He set aside his time to show me every little feature of my new car without ever being too sales-y. I’ve dealt with quite a few auto salesmen in the past but this is the first time I feel I’ve had a genuine experience with someone who was honest and professional the whole way through. I highly recommend purchasing a car here and will be back years down the line! Thank you Carl & team.

My salesman Cory Peters was amazing and extremely knowledgeable he made the process quick and easy. All managers and finance were very nice and helpful. I highly recommend come see Cory Peters.

Sales staff Need to educate themselves on there products. They don’t know how things work. They are limited on setting up cars for the buyer.

3 hours is too long to wait for an oil change, especially considering that I did have an appointment! I want to come here for my basic maintenance, but it just seems as if theyre too busy for it. They were wonderful with me & my car during recall issues, but within the past 3 years, they just always seem slammed & disorganized when it comes to maintenance. There was a time when I could come & get an oil change without an appointment and be done within an hour. That was 4 or more years ago. I dont know what has happened since to change that, but now, you must have an appointment, and even with that appointment, it will take too long, really. There was another woman there, with an appointment, also waiting for an oil change, she was there when I arrived. Thank goodness someone came along and heard us lamenting that our cars still hadnt been taken back to be worked on after an hour and a half, and made sure we finally got our oil changes. Im usually not one to complain, I want the technicians to be able to do their jobs competently and at a comfortable pace. Id rather wait for a job well done then be rushed through with sloppy uncaring work. But 3 hours for an oil change with an appointment...I dont know.

My recent recall experience went well as my new Service Advisor David Howard explained. The detail of the Driver airbag would take less time than the passenger side. Passenger airbag unique design took 2 months. on my model. He promised 3 days and delivered with a phone call. Arranging a time he was going to be in for pickup.I been bring my 2010 Ford Edge to AutoNation for service and found them to be a class act when it come to customer Service. Thanks.

Good experience when I bought my truck here. But they charged me $80 for a simple oil change they scheduled (without consulting me) 6 months out. Service was slow and difficult to find. Definitely not coming back here for service.

Left my car there for three weeks to get brakes. Still havent gotten them. Ive called multiple times to get updates on whats taking so long. Havent gotten a single call back from my service rep only customer service calls back and then they say they cant get in touch with him. I have had to physically go to the location to check whats going on. Say they are ordering parts, but it doesnt take this long to get brakes and put them on. Stay away from here unless you dont need your car for months.

Great service and very reasonable. Service tech Gary Baxter is very knowledgeable and knows your vehicle Gary treats you more like a family member than just a customer Professional service has always been consistent.

I had a great experience at AutoNation Ford in Marietta . The customer service experience was genuine. I love my Ford Edge titanium!Stop by and see Greg.

Great place for service! Arrived unannounced because I was going on a trip and they were able to service my truck right away. They have also implemented a new computer system that will really maintain efficiency. They went live with it the day I got here, and the service reps were very well trained. Dave was able to run thru the process quickly. Last time I was here there were layers of paper work to print and sign. I was glad to see them improve the check in process. While I was only getting the 20K service,it was an extremely good experience. Even the coffee was good! Thanks Dave for keeping me posted, working me in and being so effient! Definitely recommend!

Went in to get a car for my husband and Joe Cross helped us, he was very personable and helpful. I decided to get my vehicle appraised and the price was so great I traded it in and ended up leaving with 2 cars. It was such a pleasure to be there. Carter was also very helpful. The finance guy Lermedeyo was so great he made it such a pleasurable experience. Would totally recommend Ford Auto nation to everyone. Thanks for the great experience. 👍

Shout-out to Scott for the amazing service!I had a recall on my car and after calling to schedule an appointment I was told twice that my car would probably have to stay at the dealership for at least 3 to 5 days. I was so sad because I did not how I even would go to work. However, after not being able to attend my appointment on the date I scheduled due to personal reasons - thank goodness- I called again to reschedule and spoke with this really nice gentleman named Scott, which turned out to also be the person who would take a look on car. The end of the story? He checked my car and everything was ready on the same day! I could not be happier!Thank you Scott! U r awesome :)

I recently set up an appointment online. When I arrived, the service manager had no record of it. He gave me his card and asked me to call him directly to schedule a service. I did call and left a message with the service manager on his phone, it is 4 days later now, no call. Even though the other ford truck dealer, Jim Tidwell Ford is not near my home, I called them and they scheduled service for 2 days later. Extremely professional team which is what I am used to with previous dealerships. They did a great job.

I had a very difficult experience at this AutoNation Ford. The staff was courteous; however, I had to push for basic customer care when my Explorer leased here had severe transmission issues with just over 10k miles. I paid additional $ out of pocket to switch out for a working car. Also, they also could not locate the keys to the disabled vehicle after they asked me to tow it to them and wanted me to come back to give them time to locate them (after I had already spent several hours there). Good people work there but they have an old school business model where the customer waits around all day and is not given real service until they are halfway out the door. Finally I was told by the salesman that my second lease payment would be 45 days out only to find out it was due in under 30 days.

I made an appointment, and when we showed up, they told us we had to wait 5 days for the truck to be seen. Whats the point of making an appointment? I could easily wait and bring the truck whenever you were ready to check it out. Whoever manages the service department isnt exactly a genius.On top of that, supposedly nothing is wrong with the truck, but it becomes a rocking chair when you hit the brakes and it only has 9k miles. Try a different dealership 🤷🏽‍♂️

I had the pleasure of working with James Taylor in the sales department. He was personable, professional, and courteous, and answered all of my questions.I will definitely be back to see him with future needs, and will refer others to him as well! Thanks James!

Bobby the salesman was great, honest, knowledgeable and patient. There was a nice selection of pre-owned pickup trucks

Jeremiah Youngblood was awesome. Price was the price and was set properly before we got here. Jeremiah expertly brought us thru the entire transaction and knew his stuff. What an easy day.

Dave (no not that Dave, the other Dave) was wonderful. He took care of my car and he discovered that I didnt have a problem that I thought I had and he didnt try to make me buy tires when I wasnt ready. He wore a mask, although not everyone else did. It was as pleasant as an oil change can be.

I made an appointment for an oil change and a tire rotation on a Saturday morning at 9:00am. My service was completed and I left the dealership 3 hours later. The only reason I bring my car there for oil changes is that I have a pre-paid service from when I purchased my car. I still have a couple of services left on that plan and am considering not using them and going to a shop closer to my house to get my oil changed because it only takes 15 minutes. I just feel that 3 hours is an excessive amount of time for such a simple service, especially when I made an appointment.

Came in with my vehicle without scheduling an appointment (drop in) and they were able to quickly check and diagnose my battery issue. Gentleman by the name of Scott was able to take care of me without charging me anything. I was very impressed with him. I talked with another customer who was very happy with their service. Looks like I will try this Ford Service center now as my current one Im not happy with.

Dave, service manager, is excellent! We were eight hours into our trip up North when our engine light came on and the truck was losing power. We went to a dealership and were told they needed 72 hours to just diagnose the problem. Wouldnt even hook it up to a computer. Very frustrating when its an emergency and youre traveling from out of state. Didnt even seem to care. We showed up at AutoNation unannounced and asked for help. All the service techs were gone but Dave was still there. He hooked up the truck to the computer and told us the news. He looked under the hood without touching anything but couldnt see any hoses disconnected or other problems. He explained the issues and said he couldnt get us in until the middle of next week. I cant tell you how much we appreciated him doing all this when he was on his way out. We made the decision to try to limp our way to our destination but would definitely consider having the work done here if we had the time.

Artur Akopian And the guys at Auto nation took good care of me! They purchased my 2018 Ford Explorer from me and got me in a brand new 2021 explorer with the upgrades I asked for! Thank you guys!-S. Oliver

I cant believe it ! I scheduled an oil change, service and they told me an hour and a half ! Took them 25 minutes to check me I ( new computer system ) but by gully . I was out the door in a 1 1/2 hour time frame ! I am impressed ! Took 3 1/2 hours the last time

Richard Philidelphia has been amazing. I have a Ford Edge and Auto Nation Nissan took GREAT care of me, they didnt over charge me and actually SAVED me money on a transaction I did not need. I tried Auto Nation Ford right next door but the service was TERRIBLE! I highly recommend Auto Nation Nissan regardless of the make and model of your car. You wont regret it! I will be back.

Called ahead about a car I found on the website, and an appointment was made for me to come in after work. When I arrived, the car had been sold online. 4 calls and 2 emails thoughout the day to confirm my appointment, but no one could be bothered to contact me that the car had been sold before I went to the trouble of coming into the actual location. The sales manager, also, could not have cared less. I was informed, they didnt lose a sale, we just got it from someone else.

I had a 1:00 appointment for a simple oil change, and told them I would be waiting. I arrived on time and sat in the waiting area. At 3:00 my truck still had not moved. I went to check on it, and was told they were running severely behind. My truck was not done until a little after 4. I paid for the full service including fluids, tire rotation, etc. On my way home I realized that my washer fluid was empty... I called to ask them about it and request at least a bit of a refund, and a manager assured me he would look into it and call me back. Never heard back. Don’t set appointments if you are that backed up, and definitely don’t charge full price for a 3 hour oil change where you don’t even complete the job...

I bought a car here and it was a pleasant experience. Service is great.I dont like theyre charging 7k more for the mach-e over sticker

This was the worst business model that I’ve ever seen. You’re expected to leave your vehicle for an undisclosed timeframe BEFORE the vehicle can even be looked at! They will not allow you to bring it when they get to your car. Additionally, they don’t provide rentals & warranty company can’t cover until AFTER the vehicle has been diagnosed. They only say you can catch UBER from 2 hours away. I only came to this dealer because of the high ratings… they state COVID is the reason, but why not make your policy customer friendly??? Everyone here says it’s above their head and they hear this every day!!!! News Flash… if you hear it everyday, it’s obviously a broken process!

Scott was a great service advisor. Super friendly and easy guy to talk too. Made sure I was set up for success throughout the entire process!

I took my Ford F-150 in for its 10,000 service. My service representative was friendly, highly capable, and efficient. The service team was able to get me in and out pretty quickly.

Great experience, as usual. I have been a loyal customer with this location since moving to the area in 1994. They diagnosed, called me w/ findings and repaired faster than initially expected.

I left my car for repair 12 days ago, and every day I try to call and dont answer me by the representative who received my car. I went to the store 4 days ago to talk to the manager and he said that the next day they would call me in the morning, and again with no return. My car is under warranty, and since then the same problem has returned 4 times after repairs. Im sure the warranty will expire and the problem will continue. What was the point of paying much more than other workshops? both care and service do not work well. I do not recommend that they go through the same unpleasant situation as me.

I had a great experience at AutoNation Ford Marietta . They Found the exact car I wanted in tip-top shape at a excellent price, with excellent customer service and attention-to-detail. I highly recommend this dealership. Huge appreciation to Artur Akopian .

My husband and I had a really decent time at autonation Ford with Corey as our helper! We got the car we wanted, for the price we wanted and walked out with a smile on my face. The only thing i had issues with was the fact that i bought a car i didn’t see in person but it worked out in the end!

I hate this place. I got pressured by sleazy sales tactics into a car I never wanted in the first place. Have had it about a year and a half and its had more issues than my 2005 Malibu. Information about the car was withheld from me as I had to find out on my own a year later that the car was a previous rental which was never disclosed at time of purchase. Now Im stuck in an upside down car loan on a car I never even wanted. Thanks AutoNation

First there is no need for an appointment as your not going to wait hours regardless of appointment times available or whoever is pleasant when first coming in. I arrived today at 1245 it is now 515 and we are still here. First I was told I would next after three cars. First lie next the lady helping said she had to go 15 miles to get my tire 2nd lie. She never went then never mentioned it until I brought it up. Then I was told I had 10 cars in front of me at 4 which changed after an hour. At 517 they put my car back on the rack to FINALLY change my oil which could have been done mind you. Followed by finally doing my alignment and put 1 yes 1 tire on. Soo like Union city Aito Nation is full of lies!! Last visit for me dont come to this location either.

Had a recall. Called around and most places were back up do to parts or didn’t have a loaner. These guy put me in a rental and sent me on my way instantly. Did great on the repairs and it was in a decent amount of time.

David Howard, my consultant at Autonation, was great! He got me in an out in a little more than an hour. Thank you David!

Just had “The Works” done to my F150. Good service. Gary did a great job as always. Will be back in 5,000 miles.

Erica was very thorough, her attentiveness has earned Auto Nation Ford a new customer. I’ve using another Ford dealership in Cobb county for the past 6 years. I enjoyed my interaction with Erica and Kendall. They are customer service oriented.

I purchased my car from Autonation Ford Marietta last week, and I could not be more pleased with my car buying experience. I had been dreading it because I do not like the haggling process that you experience at most dealerships. I arrived at the facility and the first thing I noticed was how clean it was and everyone was wearing masks. I was greeted by the GM, who then introduced me to Mr. Rodney Hunt, my sales associate. Rodney was very professional, personable, knowledgeable, and provided excellent customer service. I did not feel pressured into a sale. He listened to what I wanted in a vehicle and what I was willing to pay. He found exactly what I was looking for and within my budget. The paperwork process was very easy, and the rest of the staff was professional as well. This is a great place to buy a vehicle.

Arrived at scheduled time Transmission fluid change was told by David take about 2 1/2 hours. sure enough in 2 1/2 hours David said your vehicle is ready. that is what I call good service

Mohammeds work was friendly and efficient. The online offer process was quick, easy and accurate. We would post 5-stars if we didnt have to wait almost an hour for the check to arrive. Theres room for improvement if it takes over two hours to sell a car after terms are agreed.

Finance department very helpful.Nice carsClean professional nice looking place

Excellent service all the way around! Mohammad Raees was one of the most honest, non-pressuring salesmen I have ever dealt with. The general manager and account manager were also a pleasure to work with. Ask for Mohammad as Ive included his photo with my beautiful new Mustang I just purchased!

I pulled into the service bay and was not greeted by anyone. I walked into the service department walking around clearly looking for someone, which I saw some people but was unsure if they worked there. I decided to go to the customer waiting area and sat waiting for someone to ask about the vehicle parked in the service bay. I waited 20 minutes and no one ever approached me. I noticed that there were vehicles that were being moved around mine so I just started talking to random people until I found someone to help that could get my vehicle in line to be worked on. Oh the people that I saw initially were employees, but greeting and helping customers was not in their job description. While I waited for my vehicle I decided to get a cup of coffee, but the carafe was empty, again customer service not a strong point. After 2 hours my vehicle was finally done. The paperwork said that the mechanic put a “jug of DEF” in my truck which I was charged for, but find that to be false as even when the tank is empty 2 “jugs” will completely fill the tank. I just added a “jug” two weeks prior which put me at 3/4 of a tank, but when I checked my DEF level after service it was 1/8 below the full mark. Needless to say I will not recommend to a friend nor will I be back.

Just bought a 2020 Ford Escape and the experience was great. Bobby Jones was our sales person and went over and above to make the experience easy. No pressure, just helpful. GM, Jerry, came by to thank me and make sure everything had gone well. My payment was a bit unconventional and everyone was very flexible. I highly recommend AutoNation Ford! Ask for Bobby.

Came in to sell my car and got serviced withBobby Jones and he did great! anyone coming her go toBobby!!!

An issue with the front wheel drive system on my 2010 F150 suddenly appeared. I called AutoNation Ford in Marietta and they scheduled me that afternoon. Within 24 hours they diagnosed the issue with the integrated wheel ends and associated vacuum system. They clearly communicated what was needed and then made the repairs the same day. It was an excellent service experience. Ruben Hernandez was a pleasure to work with. Highly recommend.

Everyone was friendly and helpful. Lennox Wallace was my salesperson; he continues to answer my questions and concerns. Even after my purchase!Thank you all!

Very nice people. The service took a bit longer than I was expecting. About 3 hours for an oil change, their inspection and tire rotation. It may have taken longer since the tire rotation was not originally scheduled and I requested it upon arrival. All in all very pleasant crew.

Purchased a used minivan here in late Sept and I could not be happier. Mr. James Taylor and the entire staff were friendly and helpful, the car was immaculate and they made the buying process so easy. Nobody was pushy. They gave us the time to play around with all the car features and were very knowledgeable. Would definitely recommend others stop by when ready to make a purchase.

My appointment was for 10:30, service was completed by 12:30. The price was reasonable. The service consultant was pleasant and courtesy, the waiting room was clean.

Exceptional car buying experience! Compassionate and very easy to work with.Went to 3 other dealers prior to AutoNation. Got the run around and slimy negotiations like dealers are known for.AutoNation totally much better transaction. From Lennox our sales rep though Mohamad and the financing never any pressure.When they heard my wife hates to drive on 285 they immediately scheduled free delivery to our house 165 miles away.Couldnt have found a better deal or Dealership- AutoNation, thanks for selling cars the right way!

Update- after waiting for 2 hours waiting and having to verify with the Salesman James who I bought the car from that he promised 2 years free maintenance IF I bought the car, the service advisor Dean who I had an appointment with said he couldn’t help me! He said that after I had already been waiting an hour for him to check me in. Frustrating process to say the least especially on Memorial Day weekend where most people have travel plans. Now I have a unserviced car (even though I had an appointment) on a holiday weekend. A dealership that “promises” maintenance plans if you buy their cars? A dealership that makes you wait 2 hours and acts like appointments don’t matter? Unprofessional, but exactly what this dealership does. I wish I never bought this car from them. Horrible experience and I want people to know they shouldn’t trust this dealership or service department with their business or time.Don’t expect fast service. I arrived for my 4 o’clock service appointment and they had “started” the paperwork over an hour later.

Ive been bringing my vehicle to this dealership for routine service for a few years, but unfortunately I wont be returning. Long story short, I brought my vehicle in for maintenance related to a recall. I was initially told that my vehicle would be ready in a couple of days, but it turned into a 2 month ordeal, with almost zero communication. I was told my vehicle would be ready at a particular time on multiple occasions, only to hear nothing from the service department, and having to call/hold repeatedly for an update. At one point I was called and told my car was ready, only to arrive and be told that it actually wasnt and I was called by mistake. When I was finally called to pick up my vehicle, the contents of my center console and glove box were emptied onto the front passenger side floor, and my dash cam and cabling were missing. I immediately pointed out these issues to management, but was told that they werent responsible. I told the gentleman that this was unacceptable and Id be filing a police report. His tone changed pretty quick and a short time later I was speaking with the general manager. Big thanks to the general manager for making things right and reimbursing me for the dash cam, but, I will never be back to this dealership and will advise everyone to stay far far away.

Awesome experience here, great service.. even came by the next day and took my car to wash it.. one of the best car purchase experiences I have ever had...Mr. Rhooms was amazing!!

We had bought a 2019 Ford Expedition from a used dealer up the street. As soon as we drive it off the lot, it started making a horrible grinding sound. Needless to say, we turned around the very next day and took it back. The dealership we dealt with told us to take down to autonation ford. They worked with us to get it in ASAP and fixed it while we were on vacation. However, it had a few other problems. Nick Dudley the service manager got involved and completely took over the issue helping us to diagnose this problem. Each time he was so helpful and responsive to our needs. Nick is an asset to the autonation Ford team and I am very grateful for his help! All the people working in the service department go above and beyond to help. Very impressed!! Thanks Nick and team!

Easiest Experience I have had with buying a car. The team at Autonation were great. Verley was very helpful in the process choosing my first new car. Recommend anyone looking in the Marietta area hit them up!

BUYER BEWARE. GENERAL MANAGER walked away from me mid-conversation and refused to rectify my issue. Extremely rude staff and horrible service. My trucks check engine light came on a few days after purchase, I took it for repair, and it has now been in their shop longer than I had it in my driveway. They are failing to rectify. They told me I could trade it in and run my credit again to get another truck. Terrible service. Once they sell you the car, they do not care. I put five stars so hopefully someone planning to buy here would see this and change their mind.

Gregory was great to work with, very friendly and knowledgeable on the truck I wanted. The buying process was quick and painless.

Very smooth transaction buying my Jeep, salesman actually listened.

Jasmine and Odessa was great! Found car online made appointment to test drive. Jasmine had everything ready when I got there. When I returned the next day, the process with financing was fast and easy. Odessa had the vehicle clean and ready to go. Im very satisfied with my purchase and the friendly folk at AutoNation took the stress out of car purchasing.

I made a 10:00 AM appointment well in advance for an oil change. I arrived early, my truck sat in the service lane for 30 minutes while I watched half a dozen or so service technicians standing around eating breakfast and talking. At 10:35 the service advisor came to me and shrugged and said no lifts were available. I had to leave without getting the service done. My buying experience here was great. Service experience was not.

I get my SUV serviced here only! Raymond is amazing! He’s clear with his communication and is honest with what my car needs. Overall the service team here is great and gets things done in a timely manner!

The process was lengthy but The salesman at Ford are all awesome. This is my second car with Ford Marietta and it’s a reason why I choose to keep coming back. They make sure you are well taken care off before walking out of the door. This time I worked with James Taylor and he was great from beginning to end and made sure all of my questions were answered. There is nothing bad I have to say about anyone there, even the receptionist!

Horrible experience! I called 2 times in two separate days about a used car and asked both sales people to text some pictures since there no pictures on the website. Nobody got back with me. Looks they are not dont care about selling cars!

I recently purchased a vehicle and received great assistance from Lennox Wallace at Autonation Ford in Marietta. Got exactly what I wanted. Thank you!

Greg Collins is incredible!! He was able to make the process of selling my car the easiest and smoothest ever!! Greg was very personable, listened to my needs and helped me get my car sold in no time. Thank you so much Greg you are a rockstar!!!

Brought my car in for a recall issue on a Friday morning. The car was not available for pick-up until Monday afternoon and was told recall issue did actually not impact my vehicle. I was also not offer a loaner car for the entire weekend. I expect better service that this.

Failed terribly on a simple service appointment and kept truck 2 full days without advising customer! Poor communication throughout process! Requested Service: oil change including needed filters i.e. oil/cabin air filter, rotate tires, repair eyeglass holder on console (warrenty work), touch up paint, a print out on service download for navigation system. Promised a call on what went wrong from the service manager. Results: oil change/filters completed, eyeglass case repaired. Initially even tried to charge for the warranty work! Tires not rotated, no touch up paint, no navigation info as promised no follow up call from service manager, service time; two full days, cost: $271. Buyer be ware with these folks!Rich J.

Ruben was an amazing service guy and was very helpful and knowledgeable about parts.

I have been going to AutoNation Ford for the past five years for my vehicle needs. Even though I have a Benz and a Honda. They are fast, efficient and have reasonable pricing. Also the best part, friendly service men!

Great service by Gary Baxter. Completed my oil change in a timely fashion. Wore a mask to respect Covid protocols and suggested service with clear costs and time implications. I really appreciate recent service visit for my 2013 Fusion. Thanks!!! Would definitely recommend.

Greg Collins was instrumental, in finding the perfect car for me. The Ford EcoSport, I love it!!! Top of the line customer service with a competitive and affordable price. Over all the best experience, I couldnt be happier. Thank you to Greg and Autonation of Marietta!

Lennox was the BESTTTT! He helped me trade in my vehicle for a very good price, and had me riding out in something way better in no time. He worked around my work schedule and he was a big help. I’ve already referred him to some of my friends☺️☺️☺️

My wife and I were Dakotas first car sale and she went beyond the call to get the job done. She drove to AutoNation Union City from Marietta and brought the vehicle to me in College Park. In this difficult time when the need for physical distancing is obvious, she accommodated us and made it possible to purchase a new car without a whole lot of contact. Jose the sales manager and the rest of the staff went to great efforts to ensure that we got the best deal and what we wanted when we contacted them in the first place, 0.0%. Great job, all!

My vehicle was in for service for 9 days before someone finally told me the issue was related to my transmission and it would be at another 7 days before the transmission guy could even look at it 😡, that doesnt even include the time that may have been needed for the repair. When I dropped my vehicle off they said they were backed up and it would be a couple days before they could look at. I Despise shops that lie to you. So basically a couple days was actually about 16 days plus the repair time. I dont know many ppl that can be without their vehicle for 3 or more weeks. The only person that called me back and actually helped me find out what was going on was David Yates. If not for him it would have been there for,,, I dont even know, because for days I kept getting different service guys voice-mails that never returned my call (until David). Thank you David for you help but you (AutoNation) need to seriously re-think how treat ppl and improve the service department

I had the worst experience ever with the Service Manager and I was treated like a 3rd class citizen with no respect and they tried to overcharge me for rotors and then Threatened to hold my truck hostage if I didnt pay 1250 for what shouldve been 400.I called the Police in order to settle this problem which they informed the service department that they couldnt force me to pay them. Absolutely No respect for customers and I dont recommend that anyone ever go there for service 😒

I was very impressed with there customer service and how efficiently they ran their express oil change for me🙂. I will update once they fix my check engine light on Wednesday.

Horrible place, horrible service. Nobody comes to help you while you are there. I walked around looking for somebody for ten minutes just to get a key made for my Mustang and when the guy comes out he told me that he can’t do it. He said he could cut my key or program it to work. That doesn’t even make sense. Would not recommend.

I looked and looked on online for a truck, and then, on my way home stopped in here. I told the salesman what I was looking for, and he walked right to a recent trade-in that was exactly what I was looking for. I came back for a test drive and they let my mechanic run a diagnostic on it, and look it over. After a test drive, it was evident that the only issue was an alignment which was taken care of that day. I came back the next day and put a deposit on the truck. Buying a truck is never fun, but these guys were no-nonsense, and got it done for me. Very happy with the dealer and the truck.

Lennox and Stephen were the most hilarious and strange customer service teams ever. They were super helpful and informative. They took care of my request and made me happy to spend money. I hate spending money! Please go see them if you ever need or want a great auto buying experience.

This is the absolute worst dealership I have ever been too hands down. I’ve been to two other Autonation dealerships that have provided great service, but this place is god awful.This is my second experience with them. The first, I had a steering issue. I dropped my truck off two different times for a week each time. In both cases they told me they couldn’t figure it out after keeping my truck for a week. No phone call after the first day or anything, and that’s after telling them I had to go back down south to go to work.During that same period, I had a warranty on my truck for 4,000 miles because I had just bought it. My backup camera went out and was covered by the warranty. They fought me tooth about this issue, finally after getting in touch with the other Autonation dealership I bought the truck from (they were great) they did fix that problem but it took another 3 days of arguing.That brings me to today. I am only here because I am still under a separate warranty and I don’t want to take the truck to a different mechanic because they could and would claim the warranty won’t cover an issue if it arises.So here I am for a simple oil change/tire rotation. I made an appointment for 4. It is not 5:45 and my truck has not been touched. What’s the point of making an appointment? This is by far the most unorganized and frustrating dealership I have ever dealt with.They don’t value your time in the slightest. I wouldn’t recommend Hitler to use this place.

Service writer tried to tell me I needed back brakes and they were just replaces 2 months ago

I am very happy with my vehicle, it was what I was looking for, the deal was nice, everything was very good, thank you, Im actually very happy.

Gregg was the best! Autonation put me in my new F-150 for the best price and did it with ease. Only a few hours and I drove off with exactly what I wanted.

My husband and I were searching for a Ford Edge for many weeks/months. We searched high and low, to say the least, to no avail!We test drove many far and away. We continued our search until we came upon a very specific Edge @ Auto Nation Ford Marietta. We were greeted by a very kind gentleman whom allowed us to test drive this vehicle a couple of times. After multiple texts, emails, and phone calls, we were finally able to work out a deal for this specific Edge. My heart was really set on this specific Edge as well. So with the help of Auto Nation Ford Ambassador, Mr. Taylor, along with his manager, helped make the purchase of this vehicle happen. I am very pleased thus far and we certainly appreciate all the help, time, and energy that was given to make my heart happy. I would definitely hope someone else will take the chance to allow these professionals to help you purchase that one car, truck, SUV, or whatever you are looking for!

Bobby the salesman was great, very knowledgeable & very helpful

The actual quality of car service is good, however the lines of communication are terrible.I was able to drop my car off on a Friday for a recall, only for it to be done a week later. I was never notified the parts weren’t available and needed to be ordered, and I was never able to get a hold of someone on the phone, so I had to actually drive to the dealership (on 3 separate occasions) and ask someone what was going on.I was told the first time that, “there were some people’s cars that had been there for a week already and that they’re further ahead in line.” Then why make the appointment in the first place, I could have taken my car elsewhere.If you need to take your car to this dealership, be prepared to wait and be proactive in finding out what’s going on.

I just wanted a oil change and instead I got my car ruined. I DONT RECOMMEND ANYONE COMING HERE!