My house and auto have been insured through the Bates Agency for five years. They diligently work to select the best insurer for your specific needs. The agency practices honesty and integrity at all times. In addition, all questions and issues are handled quickly, accurately and professionally. Aurora has been my specific contact person and she has proven to be a remarkably capable, courteous and efficient facilitator for any issues and reviews that may arise. I have used many of the big name agencies and insurers over the past 30 years and the Bates Agency has proven to be the best.

Cannot express how Marcia at this location made acquiring home/auto insurance so extremely easy! She is very personable, actually listens to whatever you have to say, and explains everything you need to know to get the most competitive pricing. She asks the right questions and works with you in every way. Even supplies different quote scenarios so you can choose whats best for you! What else could you ask for? I was very pleased with Marcia and The Bates Agency and would highly recommend this company and this location to everyone!

Best Insurance claim experience I ever experienced. Deer hit car in Alabama. Claim was made immediately, No hassles, Had to get car to authorized repair and appraisal location which was easy done with Auto-Owners Insurance help, Within a week had final resolution and Check in my hands with hours after turning over title to insurance agent ( car was totaled - salvage). Overall great experience except for deer hitting my car.

Marcia, Aurora, and Mr. Bates arethe best that Ive ever seen with auto insurance. This company has got to be the best auto insurance company in the world. And coming from companies like USAA and being able to say that means a lot. I love this company!

Marcia is the best when it comes to customer service. She makes sure that the customer is always happy. She makes sure any issue is resolved before it becomes an issue. I truly feel like family when speaking to her. She will go beyond the call of duty to get you the best rate possible. I would advise anyone in need of an good insurance agent to use Marcia. We have used THE BATES INSURANCE AGENCY for our commercial insurance about 4 years and will continue to use them for a lifetime.

I was very pleased with the service I received working with Marcia Carswell. She was informative, never rushed me, and was great about following up when I got behind on getting her a piece of information. We were able to significantly reduce both our home and auto premium thanks to her research. Well worth it. Highly recommend. Ask for Marcia!

I love this insurance agency. Aurora and her whole team are always so polite and efficient. I can feel a warm smile through the telephone. They do a really good job at explaining your coverage, and rates; which by the way is better priced than some of the more known name companies.

I really recommend this agency!Go check them out, you won’t regret it!

I recently got home and auto insurance policies from Bates Agency ii and the experience has been incredible.Bates agency operators are so knowledgeable, accurate and customer concerned.Their offered price was so fair and affordable.I do recommend Bates Agency for all your insurance coverage.

Marcia with the Bates Agency has been my agent for over a year now and she has done a wonderful job of not only meeting but exceeding my expectations. She always shops around to get me the best rates but also handles my claims to ensure everything is going smoothly. I wish I would have found her sooner!

I am a real estate agent and i have all my personal insurance with Louise and i also have used her with many clients and my own children!!! she is AMAZING! always the best prices and best service !

The lost art of genuine customer service has resurfaced! Kent and Aurora and staff are most efficient, knowledgeable in their field, and thorough in processing accident claims. They have always responded in a timely manner, despite the volume of calls they receive & the time it takes to review the complexities in home and automobile insurance. Aurora has always been very patient to answer ALL my many questions, year after year and always in a warm, caring, friendly manner. I am delightedly, impressed and feel valued with every aspect of their service. Thank you

Marcia has helped us for years with various cars and homes. Most recently, we purchased a new home and despite all the stress of that process, I never had to worry about the insurance component. Marcia has always been fast to respond and a consummate professional. Im really blessed to do business with her.

I have been very pleased with the service I have received from the Bates Agency for the past 4 years. The customer service, particularly from Aurora Callaway, is always extraordinary. She goes above and beyond to find the coverage that I need at the best rate. I would recommend Aurora and the Bates Agency to anyone looking for insurance of any type.

We use The Bates Agency for our home, auto, investment property, and business liability insurance policies. Kent always assists us with ensuring that our policies contain the coverage components that are most important to us. Kent is knowledgeable, responsive, and patient when answering our questions about our insurance policies. I highly recommend The Bates Agency for personal and business related insurance needs!

I have used The bates agency for years now. I’ve got 3 policies and earned a great discount because of it. They make my life so super easy when I’m in need of additional insurance, be it auto, home or life, they’ve got me covered. I wouldn’t use another agency.

If you are looking for an agency that represents your interest and not merely the interest of an insurance company, this is the agency for you. They will check rates with various carriers, and present your best options. They are prompt, courteous and professional when addressing your needs. I highly recommend them.

The Bates Agency made switching my homeowners insurance so easy and much more affordable. Any time I have a question or concern they always help with no hesitation. I highly recommend their agency.

Have nothing but great things to say about the Bates Agency. Friendly staff, great customer service. I highly recommend them to anyone looking for a quality insurance company. I personally worked with Aurora Callaway and she provided the answers to all my questions and helped me choose the best option for my needs. Thank you!!

I was with State Farm for numerous years. This agency was able to lower my premiums significantly while providing better coverage. Excellent customer service. Great agency for real estate investors.

The Bates Agency II is a great group of people who listen to you’re needs. Very efficient and effective all while offering great prices. I recommend them to everyone!

I have always had quick turnaround and accurate information. My experience is that my best interests are always first and foremost. Thanks so much. Marcia Carswell is excellent.

The heart of every business is represented by the people who work there. Aurora Callaway, the licensed agent at the Bates Agency office in Marietta is one of the best. She has helped me with a number of issues and resolved each one with exceptional knowledge and professionalism. I highly recommend this group as they are represented by people who really care.

I have been a customer of this agency for the past 5 years, and I have always felt like I have been offered the opportunity to get the best rates available for me. Aurora specifically has always taken care of me and ensured that zhe answers any questions and finds me the best policy possible for coverage needs.

Best customer service! Very helpful to my Dad and to me when my Dad passed. Quick to respond. Would recommend this agency!

I would highly recommend using The Bates Agency all because of Marci Carswell! Shes very professional & very helpful. Anytime I have a question about something pertaining to the company, shes always on point with answering my questions! I absolutely love her and I think every agency should have a Marcia Carswell working for them!! Thank you so much for everything you do for you customers! It is very appreciated

Thanks to Bates agency for your assistance and expertise in helping me with my insurance. I appreciated the awesome service I received from all of your staff. I highly recommend Bates Agency

I absolutely love working with this agency. They are always responsive in a quick manner and answer all of my questions! Thank you Aurora for taking care of me and my family!

I highly recommend Louise! She lowered our Auto and Home Owners insurance. She was very quick to respond and attentive through the process of switching insurance!

Aurora is the best. I always get great service and quick answers. No problems here!

I have three years of experience with Bates Agency. Louise is a pleasant, knowledgeable, customer-oriented, and hardworking person. I want to congratulate Bates Agency for having such an amazing personnel.

Thanks to Marcia Carswell, and the Bates Agency, I am saving hundreds of dollars every year on home and auto insurance. I had my prior coverage for years and every year my premiums were going up. I began to shop around for pricing and got quotes from all the large insurance carriers. I gave everyone the exact coverage I wanted so I was comparing apples to apples and not getting lower rates quoted for less coverage. I reached out to Marcia and gave her the same coverage as everyone else I received a quote from. She was able to get me the exact same coverage, for both my home and auto, for literally half the price on my home and several hundred dollars less on my auto. Thank you Marcia!

The Bates Agency is a great insurance agency I use them for not only car insurance renters insurance but also life insurance. What sets this agency apart from others are the people who work there, Aurora Callaway, goes above and beyond to make sure you get the best rates. I can’t recommend them enough!

We have used the Bates Agency for 2 years now and they have helped us find cheap and reliable insurance. The agents are nice and very informative and available anytime you need them!!

When it comes to customer service, Aurora is the best. She is efficient, knowledgeable and patiently answers all my policy questions.

Marcia was very professional and was a great help in assisting me move my homeowners insurance to a company her agency represented at a very nice savings. I hope to have a long and successful business relationship with the bates agency.

I have been with the agency for several years and they have always been polite and efficient. They shop my rates with each renewal and my recent claim : ( was handled seamlessly : ).

Good company to do business with 4 years and counting always helpful and friendly Thank Y’all for everything

Very nice company. Highly recommended Michelle Luis has excellent customer service

Awesome company Louise M. MaccouIs my Account Specialist and she has help me get my children and husband life insurance, car insurance and she answers call and email !!!! Awesome job

The Bates Agency is very reliable. Aurora and Kent are the best. Customer service is EXCELLENT.

Louise & the team are great to work with: Professional, expedient, and experienced. Highly recommended.

My Name is Priscilla Carter Davis and I really enjoy the service and coverage that Bates Agency II render unto us! Thanks for your service to us!

Aurora has been a pleasure to work with as she responds to requests very timely.

Love calling and getting help from Aurora, she is always helpful and very nice.

Very helpful, responsive and efficient - just what you want in an instance company!

Marcia Carswell was very helpful and guided me thoroughly with what I needed.

We have used the Bates Agency for the past three years for our rental properties they are a great company! Louise and staff are very professional and take care of their clients!

The agency goes above and beyond for me. Ive been with them for several years and Im incredibly grateful for the personal service!

Customer service is five star...thanks to Aurora Callaway...

Patience is spelt Louise!

Great and very helpful

Fair and honest

Very Friendly and Professional