The crew was very professional and respectful in our home. We had the entire HVAC system replaced and 3 new intake ducts installed. I saw them removing the heating units from the attic piece-by-piece, but I could barely hear them. They really didnt make a lot of loud noises. I am also impressed how thoroughly they cleaned up after themselves. I inspected the work and there was no debris left behind.

We have used them twice to install a HVAC unit, and more more recently a water heater. Both are destroyed in a flood, so the unit was only do years old. They worked with us to get us a good price and even upgraded us at no charge when they did not have the same unit we had used previously

Super professional company. The prices are high, but you get what you pay for. Ive had a Cool-Ray Maintenance Contract for 10 years, and Ive never regretted it. This company is the gold standard in HVAC service. My technician, Jashua, was very thorough and professional. Excellent experience!

Clifford Brooks from Coolray/Mr. Plumber/Britebox Electrical came out to see if I could have a walk-in tub installed. He was professional, on-time and extremely knowledgeable. He worked with the bathtub company and kept me informed along the way. I appreciate all of the work he did!

It is great to know that this team is keeping watch on our AC and heating system. The professionalism of this team sets them apart. The follow-up email that documents and provides photographs of the condition of the system is super helpful. We have a maintenance agreement and intend to keep it up!

Second generation doing business with Coolray. Have always been dependable, efficient, exactly what you need in reliable support! They are a “go-to” for all heating and cooling needs. And Desmond is top notch! The best; he takes care of his customers.

I chose Coolray based on the reviews and glad I did. Great honest company. Robert was very thorough and provided several options. How to fix immediate issue, how to find out why you have issue and quote to fix issue once detected. I don’t usually leave reviews but this was exceptional service and that deserves recognition these days.

My experience with Cool Ray was very professional and they were extremely responsive and attended to my urgent needs rapidly. I would especially like to recommend Roger Baker as he is one of the absolute most professional, courteous, knowledgeable, and kind service technicians that we have ever worked with in any industry. He remembered details from a prior service 2 years prior and always provides outstanding service. He sets the benchmark for all service personnel.

John Desaulniers, the technician, did an excellent and very thorough job of checking out our AC issues. He explained every thing he did to assess our AC unit, how he resolved the problem, and what we needed to do to maintain our use of the AC to get maximum usage. We were very pleased with his service and highly recommend Cool Ray for all AC and heating issues!

I am a new customer and called on one of the hottest days of the year with a failed a/c unit. Coolray was responsive and able to schedule someone to come out quickly. I also appreciate the technicians evaluation of my system and the recommendations made - I have had experience with other vendors who have tried to pressure-sell addons to their service. The technician in this instance explained what he suggested, made sure I understood what he was recommending, and then left it to me to decide. Job well done!

My AC went out over night. The tech from Coolray was at my house by 11am the next morning and repaired within an hour. He also made additional recommendations for better AC care long term. Would definitely recommend.

Michael the technician was great. Ive had the same technician each time Ive needed assistance. Very knowledgeable, professional and courteous. Got the job done in about an hour and my unit up and running again now its free from sludge/buildup.

On a previous home in Roswell I have had your service from 2008 to 2018. Always a great relation with very good service. In particular your technician, Bret, who did the service then and now is awesome, super professional and polite. Please continue sending him over. I have used your plumbing services in my prior home on a water heater and the service was also great.

For years weve used Coolray to maintain our home AC and heating system. In the unusual times when our system has failed, Coolrays response was lightning quick. In our prior home, they did a fantastic job installing a new system, including improving the builder-grade duct work. Weve kept a maintenance contract with them for more than 10 years and never regretted it.

The technician was on time and very professional. However, the charge to replace a simple thermostat (not a smart thermostat) was over $350. This installation took no more than 10 minutes and was extremely simple. There were only 4 wires that had to be connected. An identical thermostat is available on Amazon for $79. I have used Coolray services several times in the past and have always been pleased, but I think I will shop around with other companies in the future. This price was ridiculous.

Steven did an outstanding job. He was thorough, friendly, professional and explained everything. One of our units is only a few years old, a Carrier that you installed, but the other two are very old Ruuds that just keep on running. He took the same care of all three. When the older ones finally go, we will definitely call on you to replace them.

I have had my share of questionable technicians but, Coolray was not one of those. Our air conditioning system went out and we needed to get it replaced. We started interviewing companies in April and each company we looked into didnt feel right. The representative that Coolray sent, Mike Ritchey was very thorough teaching us about the system requirements and making great suggestions. He recommended what we needed but also what would fit into our budget. I appreciate the time he spent with us. When we got our new units installed, the team came in, worked very efficiently and when they finished, they even cleaned up completely! No One Ever Cleans Up Completely after a job! We even got a thank you gift in the mail after the work was complete. Great company to work with, and Great customer service!

Coolray was able to schedule repair sooner than other companies I called. The technician was professional, considerate, and efficient. In my experienced Coolray has been price competitive with other repair companies Ive used, so I will call them if/when I need service again.

Coolray sent a technician out to look at and repair my A/C unit (I have two heat pumps). The technician (Cameron) arrived exactly on time and within the scheduled service window! He was professional, courteous and very thorough. Within 2 hours my main A/C unit was fully operational and cooling down our house for the first time this summer! The cost of the services were VERY reasonable, and I will use them again if I ever have any HVAC issues.

Jose was an awesome technician. He explained everything he was doing during the maintenance appointment. He called to tell me would arrive at a specific time and was timely.

Technician was professional and thorough. I like the ease and convenience of scheduling an appointment. Very happy with this company!

Mr. Plumber service reps, Wes and Fred are true plumbing professionals. I recommend both these gentlemen. They replaced my main water line due to a leak. Told me how they were going to replace the line, asked if I had any questions and went to work. Clean up was 5 star.

Shawn arrived right on time at the beginning of our appointment window. He was very knowledgeable and friendly, I would definitely request him again in the future. Wonderful experience with Coolray.

Coolray has been my HVAC and Plumbing service provider for over 7 years. As a single woman when I started the service with them they always explained things professionally, made me comfortable with the technicians in my home, and never sold me services I did not need. Outstanding service, value, and I trust them. They have done small things like an A/C check to when I needed the entire system replaced. I compared them to some of the other big competitors, and they beat the pricing with better equipment.

Bradford, my technician, was on time, professional, and explained the issues clearly. Another great experience with Cool-Ray! I’ve been a long time customer and they consistently have a great team.

I had the pleasure of seeing mr Richard Bills again, he is by far the most honest and sincere person I’ve met in the 12 years . He was on time explained the problem within the first 15 min, he explained everything so I can understand. He is an asset to this company. Will never call any other plumbing Comp. Thank you so much .

Our service technician - Rory - was excellent. He explained all our options and performed the needed repair very quickly. I would recommend Rory and Coolray.

This company has been servicing my ac that I purchased thru Home Depot for almost ten years it used to be metro mechanical and then cool ray took over anyhow last May 2020 I called them for ac repair they said my compressor was out and I could either replace it or buy a new unit anyhow I decided to replace it in which I paid over a $1000 fast forward to last week June 2021 my air stops working again I request a tech for maintenance and he informs me the compressor was out again and that I was out of warranty for both parts and labors since my units 10 year warranty ended even though it was a new compressor I purchased from them last year. Anyhow I call another local independent provider and I bought a new unit for the same price as the compressor and everything is working fine now he also informed me that they didnt install the compressor correctly and didnt clean the compressor line which is what caused it to break down again. Do not trust this company theyre unethical and will rip you off and even mishandle your system so they can get more service calls and sales.

Scheduled a maintenance visit on a Sunday night after our AC stopped working. Bret from Coolray was out the next morning to fix our unit and got us back up and running with a few repairs. Apparently with an annual warranty maintenance plan, you get bumped to the top of the list. You better believe I gave that dude a sandwich.

Coolray charges extremely high prices to do repairs, and to install new systems. I was quoted $19,000 to replace one of my heating and A/C units at my residential property. I received a third quote which was under $1000 to make repairs on my heat pump & coil. They tried to rip me off.🙁

Ive CoolRay twice with both times having Jorge come out. Both times were a pleasure and I received the desired results. Jorge is great!

Josh provided excellent, timely, and accurate assessment of the condition of our system. Great experience.

We have had very good experiences with Coolray for many years now. About a decade ago, they saved us from another company that tried to charge 3X as much for a furnace repair, and they turned the heat back on (the other disabled the gas on the coldest days of a very cold winter). Service continues to be outstanding. Adrian came by yesterday for routine maintenance and made good recommendations (consider a surge protector). He was courteous, kind, and punctual- even though I was late, and he had to wait. We appreciate you, Coolray. Thanks for taking good care of this house.

The entire process from education regarding new systems, to choosing the right system to thinking through implications was professional. Then the installation team was polite, professional, and they cleaned up after they were all through. What a great experience working with CoolRay!

Jonathan Toban completed our most recent maintenance appointment. He was extremely professional and friendly. He thoroughly explained the findings of his inspection as well as made some proactive suggestions for us to consider. A great representative of the Coolray team!

Our AC went out Sunday at some point while we were out and about celebrating Father’s Day. We came home to an 80 degree house and had a miserable, sweaty night. I scheduled an estimate online with Coolray around 4am and received confirmation not even 5 minutes after they opened at 9am. Jamie was our tech and he did a fantastic job! He ended up coming to our home over an hour before our scheduled arrival window- which was AMAZING! He was prompt, explained everything to us and made sure it was all in working order before he left. We ended up getting a maintenance agreement, so they can take care of us in the future because we were so happy with the work. Can’t wait to sleep in our nice, cool house tonight! 😊

From the initial call, to the sales tech (who was out to our house a Saturday afternoon within several hours after our call), to the warranty service, referral program, to the professional techs who installed our new unit quickly and explained everything to us, to everything in between, this has been a positive experience. I highly recommend using Coolray. *Within 2 hours of our new unit being plugged in our house is already at 75 in the middle of a hot day.

I have had a contract with Coolray for 21 years. My AC stopped working on Saturday morning, so I called. The person who answered the phone could not possibly have been more rude or disinterested. She said they could come out on Wednesday. I said not good enough--having a contract used to mean service within 24 hours. It was 90 degrees and 80% humidity this weekend, so it was miserable. I told her that I had a pet Chinchilla that could get heat stroke if the temperature in the house rose to 80 degrees. She suggested that I sit in my car with the AC running until they could send someone 36 hours later. I called on Sunday to verify the appointment and the rude person who answered the phone acted like she had no idea what I was talking about and then hung up. I called back and the appointment was verified. The tech came out on Sunday and found the problem (blower motor) and did a temporary fix to get the system back up. He ordered the part. Monday night I got a text saying the part was in and they could be out Tuesday between 3-6. I took the appt. The tech arrived at 8 p.m. and discovered that the warehouse people put the wrong part in the truck, so no fix. Coolray has grown a lot over the years and they have lost their way. Their customer service people are horrendous (I would have fired three of the four people who answered the phone this weekend on the spot). Starting about 2 months before the contract expires, salespeople call, text, and email begging me to renew the contract. However, even with a contract, customer service when there is an issue is pretty much non-existent. The tech was great, but the rest could not have been worse. As soon as the repair is made to my system (I had to pay a deposit), I am done with Coolray.

Coolray always provides great work and customer service. I know I will have a great experience any time I do business with the company. My encounter with technician Desmond Sellers was no different. I truly enjoyed his diligence and professionalism. I hope we get a chance to work with him again! He was awesome, knowledgeable, friendly, and took time to thoroughly explain everything I inquired about; as well as any insight he had on our current systems performance.

Shawn, our Coolray technician exemplifies professionalism and customer service. It is refreshing to have a professional organization and team member service our HVAC system. Choose no other than Coolray and ask for Shawn!

Abram was awesome, and the dispatcher was nice, too. No one likes to have ac problems in the dead of summer, but he made it easier to handle. He was quick, professional and kind.

I called Coolray to perform AC maintenance before the summer heat really set in. They charged me 250$ for a capacitor that was available for 25$ on Amazon. They claimed it came with an extended warranty. The AC unit has now been conking off every few weeks (the exact scenario i was trying to avoid by getting timely maintenance). When I called them, they told me their warranty only lasts 90 days and I am outside the window. They are a scam shop. Find someone else. Anyone but these guys.

Able to get a quick appointment, professional tech, very polite and went about his work quickly and with no disturbance of my morning routine.

Ive never had a bad experience with coolray. the people on the phone are friendly and helpful, and every technician ive interacted with has been knowledgeable and professional. when our AC went out in the 95-degree summer, they were able to be here the same day, and fixed it quickly.

Douglas Davis was ahead of schedule. He listened intently to me and quickly diagnosed the issues at hand. He explained everything that he did and what needed to be done. He worked quickly and proficiently and did not seem bothered that I watched and asked questions. I couldnt have asked for a more satisfying experience.

My technician Jeff was great. Super friendly and helpful and even stayed out in the lightning to finish the repair. I highly recommend using coolray and ask for Jeff.

We’ve been Coolray maintenance customers for about 5 years. Our technician has always been Roger. Roger consistently brings his expertise and care to our HVAC needs. He really feels like an extension of our family. Thank you Roger. You are the best!

Cool Ray has been a great company - installed new air conditioners and stick around for help & questions - our latest tech, John, came out to advise on filter questions we had. Great job wearing masks and feet coverings in my home.

Brandon did a fabulous job installing 3 new hvac systems in our newly purchased home. He was professional, knowledgeable, and conscientious. I would highly recommend him! Thanks Brandon for a job well done!

My technician ( Victor) was within his arrival window. He was clean, professional, courteous and knowledgeable.The system was fixed within 15 minutes. I highly recommend Coolray.

I thought Jung was professional and did his job well. He explained the process clearly to me. He initially advised me about the state of my HVAC. When I needed to have the HVAC fixed, I specifically asked for him to be my technician. I was happy with the end result.

One of their drivers was not paying attention while driving and came about a foot away from running me over in a QuikTrip parking lot. Definitely won’t be using them if that’s the caliber of person they allow to represent them.

We hired them several years ago to install a new HVAC system as our old system had failed. At the time, our house was a comfortable temperature but the salesman said we did not have enough return air vents in our bedrooms and recommended adding additional returns, which we did. The installation was horrible as they installed large flexible ducts all over our basement limiting head room in several areas! I called them out to see what could be done and they tried to raise them but there was no help! The floor cutouts where the registers were installed was cut out way too big and they tried to fix those but could not. So, when I redid the flooring, I took them out and made the repairs myself! I know they are a highly rated company but I would not recommend them to install a new HVAC unit. I would give ALL of their service technicians a 5-star rating as those guys are very knowledge and professional!

Eric is an asset to your company. He has been my tech for the past two years. He always takes the time to explain and show me what is happening with my HVAC system.

A technician was sent out to diagnose an issue.He then quoted me $2,000.00 for a fan motor replacement. An absolutely absurd price. I have placed an order for an OEM variable speed fan motor for $450.00 elsewhere and will swap it myself.Do not recommend their service. Stay away.

Jonathan did an excellent job with my attic fan installation. He took the time to explain everything and made me feel comfortable with the product and installation.

Bryan Haines quickly set me up with an appointment for a technician to come take a look at my AC unit which had been leaking. They came out quickly and the tech Jeremiah was very professional, knowledgeable and took the time to educate me on what was going on and the options that I had. The AC was fixed and running cold that day! I wouldn’t use anybody else.

I had a fantastic experience. The service was the best I have ever received, and Karim went above and beyond to make sure my HVAC was running.

Have had great experiences with the company, and Ive used them for maintenance for a while as well as installation of the most recent system and some additional work (thermostat relocation, UV filter). Everyone is always professional and efficient. Gerald and Doug have done the 2 most recent jobs and were outstanding, explaining everything well and doing things with attention to detail and on schedule. They show up when they say they will and they do the job.

Very professional and timely which was so important as this was a plumbing issue. Highly recommend!

Coolray was the quickest to respond and got out to my house as soon as I was able to be there from work. My technician was efficient, absolutely as helpful as could be, and knowledgeable. Id recommend trying this company out.

We had issues with our Nest thermostat which was causing the system to blow hot air when the unit was set to cool. I scheduled an appointment and a technician came the same day. Javon was AWESOME. He re-wired our thermostat, checked out the AC and the furnace, and put up with our (crazy) dogs. He patiently explained everything he was doing and had a great personality. He provided an incredible service at a very fair price. Would highly recommend Javon and Coolray!

Technician Justin is professional and knowledgeable. He did an excellent job diagnosing issue with my AC, and get it back up and running quickly.

Tech was very nice an knowledgeable, let me know step by step what it wouldtake, an were thing stood an what was going on with the system. Thats doing it right, Great service Tech Jamaris,Thx

Coolray makes it easy for me when it comes to our HVAC maintenance plan. They called me to set up the appointment to do the spring check and then the technician, Eddie, was great on the day of service. He explained what he would be doing and did the check up in a reasonable amount of time. He was friendly & a pro. Thanks!

Shawn had Kevin with him. They seemed to work nicely together. I pointed them in the right direction and went on with my day. I had no concern that they were doing the work they had come to do. Also, Shawn and Kevin were pleasant to have in my home.

Juan called ahead to let me know the time he would arrive, he was quick to identify my AC problem. He was polite and courteous all while outside in the rain! Ask for Juan at CoolRay, he is the very best! Thank you Juan!

As a customer for 20+ years, Coolray always has good response times and great technicians.

Today, I was charged $360 to change the A/C thermostat. That cost is well above the national average! Before paying, I called the Coolray office 3xs while the technician was onsite. I could not understand the technician. His accent was very strong and I wanted to dispute the cost. I kept being told that Donna would call me back but she never called me. I paid the high price out of respect for the work the technician completed. I would not recommend Coolray because I didn’t appreciate being told a manager would call me back or paying for a service that was overpriced.

Mr. Rosetti, our technician, was very professional and was able to quickly diagnose the issue with our air conditioning. He explained the problem and the solution. No overcharges or added costs. The job was approached as if this was our technicians personal company - with pride and honesty. Thanks Coolray!

Based on my experience with the consultant which I will not name I would never recommend coolray. Very knowledgeable in the product but extremely rude when it came down to the sale.

Showed up on time. Proper diagnostic of problem. I will definitely use them again.

Could not have asked for a better install experience. Coolray North for the win. In my photos my old Carrier is on the left with the new Infinity series Carrier on the right.

I dont know where to start. Our salesman, Russell, made sure we had the perfect unit for our needs. The techs, Chris and Sean were outstanding from start to finish. Their work ethic is top notch. Whoever Seans boss is, needs to give him a raise. Seriously, our unit is outstanding and the service made our experience that much better. Thank you.Pae and Anne Malautea

Shawn is the best. He is professional, friendly, courteous, and most of all very competent. He has serviced our HVAC system for years and we have always appreciated the efficient running systems.

Reliable. Coolray installed both of our systems. We maintain a service contract for checkups, maintenance, and lifetime warranty. Laith, the most recent technician to visit our home was thorough and courteous.

Douglas was very professional and he explained everything that he was doing. He was very friendly and courteous. He took time out to answer all of my questions.

4/25/21I had a new HVAC system installed about 2 weeks ago. Yesterday morning, the heat did not come on and there was an error message on my thermostat. I emailed Coolray and had an appointment the same day. Coolray worked around my work hours so I would not have to leave the job for the appointment. Angelo arrived on time, was professional and knowledgeable, and diagnosed and repaired the problem in less than 20 minutes!! I have never had such good customer service from any company as I have had from Coolray. I would recommend them to anyone!! UPDATE: Angelo returned to my home on yesterday 6/16/21 for routine maintenance of my system. He was courteous, knowledgeable, and pleasant. Thank you!!

Michael called to informed me what time he would be at my location -which he was. He was very polite, friendly and professional. He answer all of my questions and informed me what he was doing regarding my air conditioner. He did a great job!!!

The maintenance guy I have had help my family for years (Shaun) has always been a big help. Went four days without AC and he helped me get my stuff back on track until the repairs can be done. 100% worth it

Excellent service, timely response! Very satisfied. Thank you!

I called this company to repair my A/C at my place of business, the technician did a great job, the only thing I was told there was a service fee of 150 by the technician and I ask was it going to come off my bill after the repairs he said yes,, when he finished I ask for my invoice he said I would get it emailed over it came after he left, and didn’t take the 150 off the top. I called the company they stated that the service fee will come off to top for residential not commercial, they need to let you know that part up front..

Everyone that I interacted with was great and Im so glad I chose CoolRay!

My AC stopped working the day that we had family coming into town. I called another company that I had a service contract with, but the soonest they could come out was 5 days later... I called Coolray and they had a technician at my house the very next morning. Needless to say, I have switched my HVAC provider to Coolray. Great work, super professional, great price.

I had some great experiences from Cool Ray in the past, but that was a long time ago and things have changed. I’ll never use them again. They are super frustrating to deal with and unreliable (not just unreliable on when they’ll show up, but unreliable on whether or not they can actually fix anything).

Had great plumbing service by CoolRay! I had a water line break on my property and thankfully called them. Cliff stayed until he found the leak and then both him and Seth made sure that it was replaced the next day. Cliff also pointed out some other things that I needed to get fixed to bring the house up to code. Super thankful to the crew that came out and their services!

Quickly diagnosed and fixed issue with A/C (was running very loudly). Super friendly and personable, understanding of and patient with my very big, protective dog.

Had an issue caused by a roof replacement. They came out, troubleshot the issue and fixed the problem. I can’t say enough about the integrity of this company. Christian, their technician is awesome. I’ll be requesting him for all of maintenance needs.

Brad is extremely competent and friendly, and he works in an efficient manner. He and Nick answered lots of questions for us.

Great customer service. Tech was on time, friendly, and explained what he was doing and why. Definitely will use this company again.

I could not have asked for nicer guys. Patrick and Shawnta were great.

Kenneth was professional and courteous upon his arrival. He made sure he understood exactly what our experience was with the HVAC issues. I felt like he actually listened to me - which sometimes doesnt happen when a technician comes to the house. He quickly assessed the issue and had it repaired. Then he and Gary checked breakers to make sure everything would continue to work correctly. I appreciated that Gary was willing to assist Kenneth by going back out to the truck for materials and not just stand there since he was the supervisor. This was a great experience and I will continue to use Coolray in the future.

I have been satisfied with Coolray for many years.Michael is a top technician. He is both professional and personal.

Devin came within the estimated time window. He went over what was wrong with my AC. Went over some options and what I can expect to pay out of pocket. He explained what he was doing every step of the way. He was in and out quickly. I will recommend to others due to the service I was provided. Thank you

Gerald and Juan were great and helped with installing a condenser saver unit as my lights would flicker momentarily when one of my new AC units would start up and they took the time to troubleshoot the issue and the amperage reduction this add-on had which resolved the issue and will also save my unit from working so hard. Coolray continues to be available when I need them as I called several other HVAC companies when I had an urgent need on the weekend and only Coolray was able to come out.

Very respectful and helpful tech. The dog even liked him.

Christopher and his team did a great job!

Thomas Spell was very knowledgeable and went above and beyond!

Javon was great. Friendly and Professional. As a result of my interaction with him, I am buying my new HVAC system from Coolray! Good Job and Thanks!

I have had a preventive maintenance contract with Coolray at my fathers house and my home as well for years. The last technicians who came out replaced parts that they failed to secure the electrical ground connection and it caused my fan motor to melt down to the point that you could smell electrical burning. They also said that they cleaned the coil but after watching another company clean it in front of me this morning the coil had obviously never been cleaned since its orginal installation. I have watched this company deteriorate to the point where I have no faith in their service techs or anyone who works for them and you will get nothing but excuses and lip service when you complain. In my opinion a word to the wise is caveat emptor, buyer beware.They sell you on a lifetime replacement warranty for your new system as long as they maintain it through their preventative maintenance contract, however, I would bet that when your new system fails 20 years down the road their company will had changed ownership and that warranty will no longer be honored. If by some miracle it were honored, unless their workers improve, then that isnt going to provide me much security or piece of mind in this longtime customers of Coolrays opinion.