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Liberty Ford, Inc.
5500 Warrensville Center Rd, Maple Heights, OH 44137, United States
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Liberty Ford, Inc.

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Je
Review №1

Bought a new Bronco Sport back in May. Love the car. Loved the whole experience buying it. Purchase was quick and painless.

Je
Review №2

Took my mom there to get a new (to her) vehicle this past week. I had taken my daughter there almost 2 years ago for her first vehicle as well. Although we didnt get the same salesperson as previously, the service was still the same..... Excellent. They did everything possible to get my mom into a vehicle. We are quite satisfied with everything. Highly recommend requesting Bryan Hawkins to work with you in your vehicle purchase or lease.

Ry
Review №3

Best place to buy!!! Ask for DJ. Great prices great service.

Da
Review №4

I had a great experience this week in the body and collision department clay Clarence rich or Rick I believe was his name great team work customer service guys!

Mi
Review №5

Service person name Matt was extremely helpful. Went out of his way to make sure I understood the problem, and arranged for me to bring my vehicle back tomorrow when the needed part comes in.You need more employees like him.

Sh
Review №6

My latest experience was very upsetting . I take all my vehicles there even if they are not fords. My newest vehicles I brought in was done there as well and someone ripped my dealer tag off the front plate. I feel highly offended that because my suv had a crestmont tag someone ripped it off my vehicle Noone there pays my car maintenance or note. So for that I will no longer bring anymore of my vehicles back. It is very disrecptful to me.

Lo
Review №7

I had been looking for a truck for over a year. I test drove a couple of trucks but none had everything I was looking for. I decided to look at one more before giving up for a while. Levair Armstrong was my salesman at Liberty Ford this last time. He was the most laid back salesman ever. Finally an easy transaction with no stress. I would definitely recommend this dealership to anyone looking for a new vehicle without any of the usual pushy salespeople.

Al
Review №8

I truly enjoyed my buying experience with Mr. Armstrong. Very knowledgeable when it came to my car questions. Also I found him to be very patience when I did not understand some of the issues about Towing. It has been a few years since I have purchased a Ford product. Due to Mr. Armstrong Liberty Ford has a new customer.

Ma
Review №9

Lavair was super helpful, and worked hard to speed up the process when I told him we were in a bit of a hurry. Everyone was very helpful and polite!

Ka
Review №10

Had an issue with my Ford F-350 tried several places around ohio to try to get it looked at. Every dealership said they couldn’t get it in. I travel all around and am over 1,000 miles from home and liberty Ford told me to come in and they would squeeze me in. Scott Anderson was amazing and took into consideration my travel situation. Him and the diesel mechanic at liberty ford went above and beyond to get me back on the road!! I strongly recommend if your looking for any services or auto needs to call liberty Ford!! There aren’t enough stars ⭐️ for this dealership. One day wait and I’m back up and running.

c
Review №11

My experience working with Rich in the body shop was 5 stars. His experience and knowledge in his field was exceptional. Professional all the way. If you have a problem take it to Rich!!

Ty
Review №12

Top to bottom disaster experience with Liberty Ford Brunswick. The GM is a sarcastic and unethical individual— top down these guys are only thinking about selling today’s car. Not tomorrow’s or next years. Poor ethics and customer service all around. If I treated my customers like this I would have none. There are lots of dealerships to choose from. Steer clear of this one. I won’t spend another cent at Liberty Ford!Update: called and left a message for Andy first thing this morning. Still waiting to hear back at 4:00.

Ke
Review №13

Last week on the 7th I took my Ford Explorer to their service department to see why my check charging system light kept appearing after replacing the proper parts. They did a diagnostic on my car and figured out what was wrong with it. ( a/c compressor and alternator connector) when I got the car back from the dealership I heard a rattling sound in the front of the car, mind you I was driving the car prior to taking it up there and there was never any sound. When I called up there to inform them I was instructed to check under the hood for any loose pieces or items left under the hood, of course there was nothing under the hood and they claim that they did nothing for the vehicle to make that sound and it’s simply because of the a/c compressor. I feel like they made a mistake somewhere and don’t want to own up to it because I was driving the car for a whole week and no sound but the moment I get it back from the dealership is when the noise starts. They also programmed a key I got from Amazon saying it wasn’t starting the car when it was clearly a FORD key on my key chain I only had the other fob because the buttons were worn out on the original which I explained to them, I believe they did this to cover up the mistakes they made on my car

Al
Review №14

Outstanding service! Repaired my vehicle in a timely manner at a good price! What more is there to ask for?

ja
Review №15

The professionalism was very much appreciated. Its environment was clean neat and well organized, the people friendly and knowledgeable looking forward to doing more business with them. Oh! There was a little sticker shock but I guess you get what you pay for. Weve always done business with Ford. Get it: Found On Road Driving, F O R D

th
Review №16

If you plan on writing a check for your vehicle, they probably will not accept it. Save your self time and aggravation and bring with you a cashiers check. Wondering how much to make it out for, forget about offering them less than asking price, didnt work for me. Find out how much for tax and title work.

C
Review №17

It was great service there, and the team were very helpful.

SA
Review №18

Great prices in a car love the mustang convertibles that they had in the showroom. See photos attached to plenty of shopping in the local area including big box stores and restaurants. Plenty of parking including handicap. Handicap accessibility. Just a couple miles off the interstate easy to see from the road. Located in the old super Kmart building a large inventory and side to choose from.

eb
Review №19

Great place the service is awesome Mr. Lynch was my sale guy very knowledgeable of his job thanks

Da
Review №20

One of the best service department experiences Ive ever had. This place is not very convenient for me location wise but they were so good to me I will make it a point to visit again!

Ch
Review №21

This dealer did a great job! Discussions were easy and transparent. Also, they delivered my new car right to my house! Definitely would consider in the future.

Ke
Review №22

I can’t thank my sales rep Matt Radeff enough for making the purchase on my new car so easy, the customer service was fantastic. I highly recommend going through him to purchase your next vehicle.

Be
Review №23

I took my car in for a tire repair about 3 weeks ago to the Liberty Ford in Maple Heights. I do have the tire maintainance agreement since I had purchased. Instead of them checking the agreement, the service sales person charged me 71 dollars just for a simple leak. He asked me if the tire does this quite often like once a week, I told him no. I still have tred on my tires. I could have taken this to my neighborhood tire repair and it would have been less inexpensive. I will never do that again

br
Review №24

I traveled from out of state to purchase my vehicle. I arrived at Liberty was greeted and introduced to salesman handling sales. All paperwork was ready for my signatures. Plates attached personal belongings switched and off for my ride home. Quick painless and flawless experience. I would recommend them to anyone. I would also do the same again. Hopefully not for a while. I enjoyed my experience. Thank you Liberty Ford

Na
Review №25

I highly recommend buying a car from this dealership. The whole experience was stress free and exactly how I hoped it would be. From my initial visit to the final purchase they provided top notch customer service!I would definitely purchase another vehicle here & especially from David Archer.

Jo
Review №26

Nice dealership Great service department Bill is the best

Na
Review №27

I appreciate the courteous, timely and excellent service that Liberty Ford offers

He
Review №28

We turned in our F150. We were assured we could get financing for a lease. They gave us the paperwork and we returned a few months later, when the lease was officially up. We were told that we could not get financing for another lease because the employee lied. We were there all day and left with a used decent Escape. They told us that our last lease payment was made. We received a phone call from Ford Credit today and were told that the payment was never made.Dont trust them.

Ta
Review №29

They were very nice and plesant. Had a vehicle ready for me to test drive.

To
Review №30

Came in to the dealership waited 15 minutes nobody greeted nobody came and asked could they help you finally went inside the dealership offices and after five more minutes of waiting was finally told that somebody would be there to help me not like other dealerships Im used to going to not very friendly

Er
Review №31

Excellent Customer Service!! They checked the air in my tires for me after a low tire pressure sensor came on while I was on the highway. They got me in and out within 10 minutes. VERY HELPFUL!! I was unable to check the air pressure myself due to limited mobility.

La
Review №32

They have done excellent work in the past and i will be utilizing them in the future. The ladies at thr desk are super friendly and very respectful. The people here make sure you are satisfied with the finished product.

We
Review №33

We purchased a Ford Explorer from Liberty Ford Warrensville Heights over a month ago we have a paper saying they would mail the extra key. I have called several times to the lady that sold us the car to find out about the key and either she does not call me back or when I finally reach her . Her response is I will find out what happened and give you a call right back . 3 days later and still no call back.I have now put a call into someone above her. And still no response. Selling us the car was a breeze. But after they sign seal and deliver. Goodluck trying to get any help after that.Wendy of Akron

Ju
Review №34

Amazing Service. Bought my car from NJ, Reggie made it easy and was a champ all the way through the process!!!

Ki
Review №35

I have had an absolutely awful experience with them! I live out of state, and it is taking forever for anything to come in. I also just found out they havent even sent the paperwork for my trade in so I am making double payments when I dont even own one of the vehicles anymore.

Fr
Review №36

Rock solid crew. Always easy to work with.

Mi
Review №37

Dave in body shop is awsome,he is a customer 1st no matter what.He worked with my insurance company, got funds needed and made my truck look like new again.Thanks Dave

Ir
Review №38

Had excellent experience with sale Pearson Brian! He is amazing !! He care about costumers and his company!! More people like Brian company need!! Thank you Brian so very much!!

E
Review №39

Had an appointment at 7:30 to get a oil change they took my car drove it around to the back side of the service department about 15 minutes after I arrived I waited roughly about two and a half hours approached a service advisor asked them the status of my vehicle upon that I noticed my car being driven to the lift I asked if that was my vehicle he stated yes I asked why did it take so long he said he was short a employee Im a understanding person I understand that those type of days occur but the issue I have is. one I wasnt told of this that it would take this long or offered a ride home or to possibly reschedule Ive been there many times over the years by far this was the worst visit . And during the pandemic the last thing I wanted to do was sit around inside of a building with strangers for nearly three and a half hours.

Ch
Review №40

I had a problem with the tire pressure. The service representatives performed a thorough check which included the evidence of items that might damage the tires. The work was done in a timely manner as needed. The franchise provides quality service for a variety of customers.

Ja
Review №41

Great service...friendly...love them...

Ri
Review №42

I just bought a used vehicle tonight and am picking it up tomorrow. Casey provided me with everything I asked and we made a deal. Very satisfied as of now. Thanks again........

AU
Review №43

Excellent company to deal with great prices and service and the sales staff are all awesome.

Lu
Review №44

Well it was OK I didnt see any cars in the showroom or on the lot because if I was interested in buying or leasing a new car I didnt have any to choose from because one of your sales staff has been texting and emailing me and my wife trying to get us to bring our lease vehicles in before before our lease is up have a great day.

Yv
Review №45

My car is running like clock work, after getting a oil change and vehicle check when I purchased the car on May 4th 2020. The plastic is still on my sunroof visor.I just feel like I should have had to use my points for services that should have been done at the time of purchase.I understand that we were pretty much in quarantine at that time, someone should have contacted me to come back in for services when it was safe again.SincerelyYvonne King

Dy
Review №46

I love my car. I like the way the seat make me feel after being on my feet all night. I have had my car five years and nothing gives you more peace of mind or is more satisfying than when the car starts every time you turn the key.

Wi
Review №47

The service that I got was good.

Ve
Review №48

I didnt buy a car from here but my car was hit by a semi and I bought it to their collission center They were very nice and handled things nicely Before and after They did a beautiful job

Ch
Review №49

We had a great experience at Liberty Ford in Maple Heights buying a certified pre-owned Ford. Matt Radeff was the best! He was very nice, personable, and helped us get a lot of paperwork taken care of before we came in to expedite the process. We never felt pressured, he was very easy going. He didnt try to upsell us, and was able to give us a really nice deal! When we finished up the buying process with Reggie Cohen, he was equally great! He made sure we knew exactly what we were getting and was also very nice and respectful. Both men spoke to me as a car buyer and didnt treat me like I was (to be frank) a stupid woman - which doesnt always happen when I am looking for a car. Thank you!

St
Review №50

I don’t recommend. My vehicle had an appointment on Wednesday morning at 8am. It wasn’t even looked at until Thursday. I was told Thursday the part was ordered and the tech would work on it Saturday since he is off Friday. Today, I had to call for an update. Then I was told it’s on a parts hold and I’ll hear from Mike Monday, since he is off today. This is the last time Liberty of Maple will be servicing my explorer.I called yesterday, still waiting on the part. Advised Mike at 4:00pm, I would be in tomorrow at 7:30 to pick my vehicle up as I was taking it elsewhere to be fixed. He explained that he would check with technician to make sure my door was put back together. I received a callback that my vehicle was together and parked out front.When I arrived this morning to get my explorer, Mike was nowhere to be found. My keys and invoice was on the counter of his station. Another service advisor had to take care of me because he MIA. Not to mention my door was not put together.Its funny that it took an actual dealer almost a week to receive a part for fix my door lock. When the same part was ordered through this exact dealer and was delivered the next day!! Liberty Ford of Maple Heights is a JOKE!

Sh
Review №51

I went here since I has bought my last vehicle here. Told them what i wanted to be payment wise with my negative equity. First day i came in, Randy didnt seem like he wanted to deal with me at all. Was dealing with Justin who was great. Told me that my payment would be $100 a month more then I wanted. After figuring finances went back again and had the vehicle picked out only to find out they werent willing to help me at all with my situation. I also had a recall on my clutch and still had to pay $100 deductible. I dont understand why I had to pay anything if it was a recall. Fought with the service department, but still had to pay it. Not very happy. I love Fords, but after this, I may be done.

Te
Review №52

When I arrived, I expected to get an oil change and one recall issue only. I was told they would do both recall issues which made me happy. After my work was completed, I was told there was no charge. It was unexpected and made me extremely happy. I paid the money forward by serving someone else. Thanks again!!!!!

Ga
Review №53

AFTER I BOUGHT A USED CAR I TOOK MY CAR TO DEALERSHIP TO ADDRESS AN ISSUE WITH RADIATOR LEAKING I TOOK MY CAR TO LIBERTY FORD MAPLE HTS TO FIX ISSUE AND A RECALL ISSUE SO AS A RETIRED FORD WORKER I FEEL SO TAKEN ADVANTAGE OF $500 LATER MY RADIATOR IS STILL LEAKING AFTER TOLD BY SERVICE DEPARTMENT THE SMELL WOULD GO AWAY BUT DIDNT BECAUSE IT NEVER STOPPED LEAKING AND RECALL ISSUE STILL NOT FIXED DONT GO TO LIBERTY FORD A BIG JOKE AND THIS COMING FROM A RETIRED FORD WORKER I WANTED TO RATE THIS SERVICE DEPARTMENT A 0 BUT 1 WAS THE LOWEST I COULD GIVE THEM KEPT MY CAR FOR DAYS ONLY TO TAKE MY MONEY AND GIVE ME BACK MY CAR JUST LIKE I TOOK INTO THEIR SHOP SO NOW I DRIVE IT LEAKING JUST SO LIBERTY FORD CANT TAKE ADVANTAGE OF ME AND MY BANK ACCOUNT $500 TO LET MY CAR JUST SIT THERE

Cr
Review №54

Very helpful with my LarkinGreeneWood-Connersville dealer trade. Thanks.

Ea
Review №55

All my service and repair is done here. Great quality of work. Very professional. I wouldnt go anywhere else.

Ro
Review №56

I was having problems with my vehicle an appointment was made to talk to the general manager at Ford and we sat down and talked about the problems I was having and he really listened to me and he began to work out the situations right away. He did not let me leave until I was satisfied with the results. Im very happy we could work everything out.

Kr
Review №57

I love my Cadillac! Walt was super helpful and patient with me. The car was in excellent condition and well worth the price! I would def recommend and go here again for a future purchase! (Kristiana Wise)

Xr
Review №58

When I walked into Liberty ford I was at my wits end. We had been to multiple dealerships throughout the day from Massillon to Maple Heights. I was immediately greeted by John. I asked for a specific car they had listed on their website. Pete who was nearby asked exactly what I was looking for. He immediately said he had the perfect vehicle based on my description. Pete took us in the shop to look at a car that they took in on trade the previous evening. My daughter fell in love the second she saw it. It was not cleaned yet or serviced. We decided then we needed that car.We were informed that the car would need to pass their service department inspection and need to be cleaned up. We would be able to accept delivery the following week. About a half hour later Pete took me aside and told me my daughter would be able to drive the car home that day. They brought someone in to clean the car after service gave it a clean bill of health.The memory I will hold dear for a lifetime is when I was able to hand her the keys and tell her she was driving it home. The smile was a mile long she continued to smile on our 30 min ride home from the dealership. I could see her glowing smile a few car lengths ahead. Thank you Liberty Ford.

De
Review №59

Walt Bailey is the best salesman possible!

Ma
Review №60

I was very pleased with Justin Mitchell who sold us the car. Very professional, courteous and knowledgeable. I would recommend him to my friends and family when looking for a car or truck.

De
Review №61

In and out for an oil change, at the promised time.

89
Review №62

Good morning Marley. I just wanted to say. You have one of the best crew of guys working for you. In all my 30 years of buying cars. I have to put you guys right there at number 1. Arana Lynch is excellent, uplifting and knowledgeable salesman. He made me feel like I’ve known him for years. The fact that he allowed me to test drive the truck without riding with me was perfection because it allowed me to really test drive the vehicle. Your guys was quick,fast and to the point and most of all, you kept the deal you promised. Really appreciate you guys and your financial guy. Didn’t catch his name was just as friendly. Thank you again. When the wife and daughter need new vehicles this summer. I know where to go.

Ri
Review №63

First I. Just state that I have always been more than satisfied with the services that you offer. I would offer 4 stars.My concern is the manner of customer service during this Critical health period. No on wore masks or sanitized their hands between customers. The computer that we has to sign in was used by all with no disinfecting. One hand after another. In paying forsevices the person also did not clean hands. Took charge card with bare hands. I would think you could permit and have a charge unit so customer could handle own charge card. Employees walked near without distancing.I do realize that this is a business with many customers and employees but I truly believe you could manage more care at a time like thisRepeating,car servicing was good but health care poor. Thank you

Ru
Review №64

I enjoy my new vehicle 😀

Do
Review №65

The entire team at Liberty Ford worked their magic and got me into the car I wanted at the price I could afford all the while performing A+ Top Notch Customer Service during the Process. Elonzo Harvey on the sales floor is second to none! Randy in finance put in all kinds of extra work on my behalf to get the deal done! Couldnt be happier! I will now be a Ford family member for life!Thanks guys!

Ph
Review №66

Great Service and friendly and helpful personal.

Ja
Review №67

Everyone at Liberty Ford in Maple Heights has put every effort into making sure that we were satisfied with our vehicle and our experience. We never felt as if we were just another sale. We are very pleased that anything we questioned about the car has been taken care of beyond our expectations. Thank you for making us feel that we were important to you! Keep it up.

Ke
Review №68

I have always had a good experience with Liberty Ford of Maple Heights for over 25 years. They are good, so if its not broke.....Why fix it? My experiences over the years has taken me to every department of Liberty Ford Maple Heights (Sales, service, parts and collision) with no drop-off in customer service or quality workmanship. I just recently had a serious problem with my 2018 Ford Fusion and it was resolved to my expected satisfaction. The staff and management at Liberty Ford Maple Heights are top of the line people, who are professional, courteous, friendly and understand customer service. Someone may feel Liberty Ford Maple Heights is paying me to write this however, this is how I truly feel about this company. As a Ford retiree, I am very critical of any company that I send my friends and family to, especially one where I worked for over 30 years. I would recommend Liberty Ford Maple Heights to anyone.

Da
Review №69

Service department had speedy and honest service. Friendly atmosphere.

sh
Review №70

Great service did it in fast time

Pa
Review №71

Was searching for a specific Ford Fusion (not a hybrid) and was not having any luck with whom I normally deal with. Out of the blue, my husband gets an email from Arana at Liberty Ford Maple Heights. He sold us another car years ago via internet. He had the exact car we were looking for my 18 son and the right color amazingly. We had to move fast. He went the next morning to Canton himself to pick up the car. We met him at 4pm that same day with the car title, a down-payment, the 2012 Fusion for trade in and financing in hand to purchase the vehicle. We drove it off the lot 2 hours later. Arana and Jim made the purchase super easy and smooth while being safe at the same time. I wish all car dealerships were like this. Thanks again Arana!Our son loves the car!P Austin

Te
Review №72

My car buying experience with Liberty Ford was good. My salesman Casey was excellent in explaining the process to me and answering any questions that I had about the deal. He also did a good job of explaining the features of the car to me and even went so far as to set up my radio for me. Thanks again! Reggie in financing made the sale easy and did his best to work with me on an issue that came up which I appreciated. Altogether these gentleman made my experience pleasant and I will be referring customers to them for their car buying needs.By the way I love my 2016 Fusion!!!!!!!!

Ky
Review №73

Overall pleased with the service, but extremely long wait times to have vehicle serviced. Waited close to 3 hours (11:30 am- 2:15 pm) for an oil change and had to go to main service to ask if service was completed vs. being told it was finished.May still continue to get oil change at Liberty Ford, but may go to a dealership closer to my neighborhood. The one where my service was done is typically crowded with many people waiting for their vehicles to be serviced.

Da
Review №74

I was concerned about my car and if I was going to need to start putting a lot of maintenance into it. I am an essential employee and I was concerned with all this stay at home order going on I would not be able to get a good car that I would need that would fit my large family. Liberty Ford Maple took great care of me and went above and beyond to make sure I got want I wanted. I would definitely recommend if you are looking for a car to buy here.

J
Review №75

Turned in all my uniforms and still havent gotten the rest of my paycheck about 4 weeks later.. $239.90$ owed to me.

Mi
Review №76

Not happy I have been calling and leaving messages and emails with the sales rep who was assisting me during my visit because he was supposed to had contacted me back to let me know if I had been approved or not for a vehicle and he has never contacted me back or anything with a yes or a no and I dont understand why was I being ignored when I all I wanted to know was if I had been approved or not.

Sh
Review №77

I had a great experience at liberty ford I was kinda nervous but excited at the same time Mr.Hawkins was very nice prior to my appointment my aunt called to let him know I needed a car I didn’t know she called until my granny had picked me up to take me car shopping ❤️ Just know he is awesome and there company is to I had an amazing experience.

Ri
Review №78

Excellent service

Pa
Review №79

I highly recommend this place to whoever wants to get into a car. I recommend that you talk to Matt the salesman. Really great attitude about things and a general happy tone to himself. I recently went there to return my lease on my 2017 Ford Fusion SE and I was met with very friendly customer service from him right from the start. Although I was originally there for another salesman named Walt Bailey who wasnt there at the time and I was a little hesitant because I was with Walt for a very long time but I thought Id give Matt a shot and he didnt disappoint. Now Given my situation I dont have the best credit score around. So with that being said I did walk out with the same 2017 Ford Fusion SE but they helped me get into another car (the same car in this case) with a not so good credit score and so I appreciate them for doing that.

Ke
Review №80

Just bought a Lincoln! Process was so easy and the people so friendly especially Matt Radeff! He was awesome! Knows his stuff!

Da
Review №81

Gary from the commercial division always gets our vans in and out great service

pe
Review №82

It was lovely to have my car picked up, fixed and returned to my driveway without calling in favors to drop off and pick up car. The service was polite prompt and easy. Thanks guys

Wa
Review №83

I want to thank the team at Liberty Ford who helped me to get out of my tough situation. From my salesman too my Finance Manager (Salesman: John Brown - Finance Manager: Marley Guzman) they are amazing people to work with and made the process so much more easier!Didnt know it was possible in my situation until I talked with the both of them. Very knowledgeable and they are there to listen to my needs.Thank you Marley Guzman and John Brown!

Ja
Review №84

2018 I was looking for a Transit 350 with very specific specs. No one seemed to have one in stock. After several hits on the locator which disappeared when the other dealers were contacted, we finally found one. Frank brought it in, and I am totally satisfied with his treatment of me. The vehicle was right for me, and Liberty and Frank were absolutely the right place to get it. Thank you Frank.

Er
Review №85

Would highly recommend Liberty! Bought a pre-owned truck and the sales and service staff could not have been nicer! Our salesman Matt Radeff went above and beyond to help us with our purchase. Would definitely do business with them again.

As
Review №86

My husband and I went there to see if someone can help us to get a better vehicle so we can have a reliable car and Jovan Smiley was the best salesman we have ever met when purchasing a car. We told him about our situation with a different dealer and he help us get a better car. We are definitely going back there and they were really friendly I would recommend them to anyone!

Ta
Review №87

Had body work done in the Collision Center and they did a phenomenal job!!! very pleased with the time, effort, detail and energy put into restoring my Lincoln. work was awsome and went beyond my expectations!! when i purchase a new car, I will definitely be buying from Liberty Ford!!

Jo
Review №88

Had a issue with my f150, took to liberty ford, my service advisor was bill Claypool, he had excellent customer service, answer all my questions very knowledgeable & got my truck repaired and back on the road the following day! They have my business only place I will go ! Thanks again bill c.

Ke
Review №89

I have yet to have a negative experience with the service department at Liberty Ford of Maple Heights. Staff is always friendly and efficient. I also appreciate the fact that they dont try and upsell or recommend services that are not necessary.Keep up the good work Liberty Ford!

Mi
Review №90

The absolute worst service department I have ever dealt with. I bought a certified pre owned explorer that had handling problems after three trips to the dealer still wouldnt drive right. Finally had to take it to Liberty Aurora, and pay the $117 alignment fee to get it done right. Maple Hts. Liberty wouldnt even call back to let me know what was going on with my vehicle. Save the aggravation and go to a different Liberty for your cat buying and service needs. Been 9 days now. I call every day to try to reach Jeremy in service but he wont call me back. Tried to get a hold of the GM he wont call back either. That gives you an idea of how there service is. I will call back again today and on Tuesday Im just going to show up there and try to talk to someone about mu problem. If not maybe the customers I talk to will help me out.

Ma
Review №91

Such rude people there. Not a fan

Co
Review №92

Had a very positive experience at Liberty Ford and love my new 2019 Escape! It is one of the easiest cars to drive, comfortable, quiet, all controls are at my finger tips and with the eco boost... shes peppy! Thank you Alex V for working with me and being so accommodating!

Ba
Review №93

Aaron was pleasant and helpful in the parts dept....signage to the parking could be better though.

Em
Review №94

These people have 0 idea whats going on. They cant understand a customer not one bit

De
Review №95

Professional, curtieous and expedient service

Te
Review №96

Our salesman Robert Pollard was awesome! Upon arriving to the dealership we didnt have to do much since he was already aware of what we were looking for. the price was great and the van we purchased runs great and is perfect for the children in our program.

Ve
Review №97

Casey was our salesperson! He was very knowledgeable, patient, funny and worked very hard to get us in a car. Prices were reasonable. We were originally going in for one car but to God be the glory!! We left with two. So, grateful we chosen to come here. Great job liberty ford team!!

Be
Review №98

The worst experience ever. Regret dealing with them.

Za
Review №99

Stand by there products. Let them do oil changes for me periodically on my Ford

Ed
Review №100

The Ford team at Liberty Ford of Maple Heights are very interested in the customers needs. They are also very professional and knowledgeable. I am always pleased when leaving knowing I have been taken care of.

Information
60 Photos
100 Comments
4.4 Rating
  • Address:5500 Warrensville Center Rd, Maple Heights, OH 44137, United States
  • Site:http://libertyfordofmapleheights.com/
  • Phone:+1 216-662-3673
Categories
  • Auto repair shop
  • Ford dealer
  • Car dealer
  • Used car dealer
Working hours
  • Monday:9am–6pm
  • Tuesday:9am–7pm
  • Wednesday:9am–6pm
  • Thursday:9am–4pm
  • Friday:Closed
  • Saturday:9am–7pm
  • Sunday:9am–6pm
Offerings
  • Car hire:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Debit cards:Yes
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