I have had my pickup in to fix an issue with the auto shut off and running rich on ethanol. I was told to try a different gas station the first time. The second time I was charged for some things, told repairs were made and that I needed to drive 500-1000 miles to see if the injectors are bad, but absolutely nothing changed with the condition of my pickup. It seems like if it doesnt show up on the scanner then it isnt a problem. Nobody has put in the time to do an old school diagnostics check on it. I am very unsatisfied with how things have gone and spending all the money I have with no results.

We bought a Subaru Ascent Touring very nice place. Cant wait to pick it up. They offer deliver within 200 miles from the dealership. We also bought the extended warranty very reasonably priced. We are waiting for it to arrive. Thank you Nicole Sales Assistant, Charlie Sales, and Lindsey in Finance. The deal was handled by a great Team. Thank you all very much!!!

The finance gentleman was great getting the info on a previously purchased plan rather than just charging me. Then Todd in service is the best around. Did a full checkup and found out I needed warranty work. Nice to get it all done at once.

Rachael Blair is an amazing saleswoman she made the process of buying the 2019 ram 1500 big horn Lonestar easy. Great team to work with. Will definitely recommend her and this dealership to all my friends and family. Friendly, easy going, not pushy. Best experience I have ever had at a dealership

I want to thank the amazing quick lube department, namely Jack for getting us in without an appointment on Thursday, June 3, 2021. We all needed to get on the road and head out of town and he checked a low tire for me and was so courteous and friendly. We will be doing all of our business from now on at Kramer.Jack went above and beyond and took care of us. We truly appreciate the small town friendliness. We will forever be customers and spread the word on Kramer’s awesomeness!! Thank you!!

Speedy service, they offer package deals on oil changes with tire rotation. Full service inspection is included and they dont insist on shady services. I keep my car serviced here for the lifetime power train warranty, this is honestly something that sets Kramer apart. I cant imagine purchasing a car like I had in the past.

Purchase was fast, easy, and no hassle whatsoever. Royce did a great job, and even drove my other car to the house when I picked up my truck. Thank you very much!!

Shamus was great to work with during the process of locating and the purchase of our new truck. Finding a truck was difficult but he listened to what we were looking for and communicated with us every step of the way. We appreciate his professionalism and communication throughout the process. Give Shamus a call at Kramer, you won’t be disappointed.

Took 2020 high country diesel in to get air fixed. Said was fixed, but this past Saturday was 95 degrees out and it obviously is not fixed. Blows hot air still. Frustrating to say the least.

Overall, the experience was superb starting with an initial set of inquiries regarding a vehicle, to test driving, and completing the paperwork. Our sales contact, David Wald, made the experience extremely friendly. His patience, timely responses to questions, and professionalism was second to none.

From the moment my husband and I stepped foot into Kramer Chevrolet everyone treated us kindly and respectfully. I usually hate going to dealerships but the staff at Kramer made me feel very comfortable. My husband and I were first greeted by Pam the receptionist. Pam was extremely sweet and personable. Anytime we had to wait she would make conversation with us and keep us entertained. Additionally, she thanked my husband for his service in the military and took the time to get to know a little bit about us. We also worked with David Wald who was such an amazing help and tolerated my bad test driving skills! David has a great attitude and was very patient throughout the process and also took the time to get to know a little bit about us. I especially liked that he took the time to show us how to use the technology within our vehicle and sign us up with the Chevrolet mobile app after our purchase. This was the first dealer I’ve been to where someone has taken the time to walk me through how to actually use the features in a car. I learned that David has lengthy experience in auto sales and I would definitely recommend him to anyone looking to work with a sales consultant in the future. Along the way, we also got to meet Shawn Weekes who was very humorous and friendly with us. Shawn also informed us around the time and money Kramer has donated to local military families. It is always great to hear that an establishment is helping out their local community. Last but certainly not least, Kye Erickson helped us with the financing aspect of our chosen vehicle. Kye was a warm and very funny guy who made the most painful part of purchasing a vehicle go as smooth as possible. Kye was able to get us within the interest rate and payment amount we hoped to get and was also able to beat our own bank’s offer which we initially had planned on going with. In addition to the great service we received, we went home with a few goodies: hats, a speaker, and cookies. Thank you Pam, David, Shawn and Kye for a great experience! - Valerie & Quinton

I am going through a divorce and I didn’t have any credit. I needed a vehicle. My lease was going to expire and my dad called and told me about a Subaru Forester that was just traded in. My lease was a Subaru and I wanted to stay with that make of a vehicle. So I went in. My payments were $72 more than I wanted but I could make it work. I was a nervous wreck waiting for financing to come back. I thought for sure I would be denied but I wasn’t. And this vehicle is really great. Lots of room, I love the AWD. Love the extra large sun roof. And the Pearl color is perfect. I really love this car and I will drive it til it doesn’t drive anymore. Thanks Kramer!

Everything went smooth, from selecting the car for me, to the closing on the purchase. Shamus and Kye were both very helpful in getting me exactly what i wanted.

In this age of looking for cars and having a hard time finding them due to COVID shortages, I looked at multiple dealerships for the vehicle I was after. I had done much research and when I sat in my red traverse - I knew it was the one I had to have. Our salesman was extremely helpful and easy-going. Everyone was very accommodating and patient as we had some hectic days to work with. It was a very enjoyable experience.

The staff were more than helpful. I am very pleased with the vehicle I chose.

Had a couple issues getting parts after I bought a vehicle.The management took care of it when it was brought to their attention, excellent management

Prompt service… thorough work… pleasant personnel…

Keith, in the service department was great to deal with and always stayed in contact with me and updating me about my vehicle. Unfortunately, corporate Chevrolet informed Kramer Chevrolet not to attempt any repairs because corporate considered my Duramax engine KNOCK to be a normal “tick” that all diesel engines have. It is definitely not a “tick”, but a knock.

Changed my front tires and aligned my vehicle in a timely manner and Keith was very professional and communicated with me well. Thank you.

Josh was awesome from the start, he was almost as excited about my new truck as I was.

I bought my car from another dealership that I really did not want to work with, but they had the car I wanted. I wanted to make sure there werent any issues with the car after I bought it because I didnt trust the other dealership. They took a look at everything and assured me things looked good and also helped me find information on my car (like warranty, etc) that the other place had absolutely no idea about. Thank you! I will be bringing my car to you for all my service.

Very friendly and helpful staff. Staff is very knowledgeable.

I was treated well and the waiting room was nice as was the coffee.

I love my 2021 Equinox!! Royce Nelson was awesome to work with!! I was dreading shopping for a new vehicle, hadnt looked in 16 years. Royce put me at ease, answered all my questions, showed me how everything worked, helped with setting up the electronics. Royce and Sean Weekes worked with me on trading in my 2005 Equinox. Tom Fetch was awesome to work with on the financing process. The whole process from looking for a new vehicle, the trade in and purchasing the vehicle was very well done. I was there later in the day on a Saturday, was not expecting to take the new vehicle home, but it went home with me that day!Thank You so much to Royce for working with me on purchasing the 2021 Equinox, his professionalism and his down to earth personality were greatly appreciated. Kudos to Royce, Sean and Tom!

Eric did amazing! I walked in not knowing what I actually wanted and just by giving him the must haves he picked the perfect car. I did not need to test drive any others and signed the papers. Eric listened 100% to me and got me my car

Your players are all very helpful as always. good guys to do business with. thanks

This dealership has to be one of the worst ones I have ever been to. I walked around all 3 lots and not once was I approached by a sales rep. Even after all of that I drove around the main lot and still was not approached. There was even 2 reps bsing in the foyer of the dealership. This dealership will definitely not be on the top of the list to come back to.

I brought my 2014 truck in for a recall item to be installed. It was taken care of efficiently and quickly. I am extremely satisfied. Thank you.

Our salesperson was josh meyer. He was great to work with. The whole experience was wonderful. From opening the door for us to the admin assistant at the front desk to the end with the finance manager. Experience was pleasant. Definitely be back.

Great place to buy a vehicle josh,tom, and kody did good awesome guys and bought a great pickup from them

My husband has our oil changed on our vehicles on a regular basis and they always treat him good.

Found us what we were looking for for the right price. Service was amazing.

Our experience at Kramer was awesome. All the staff members that helped us were super accommodating and nice. We will most definitely do business with them again.

This is an excellent car lot. Great people, easy to work with. We had the pleasure of working with Shamus Pitkin. Our experience with him was very good.

Jay and Kye were great to work with as well as each and every one. If Jay was busy with paperwork, others checked in with us to make sure we were taken care of. We will be back for future purchases and we will spread the work about the remarkable service we received.

Ryan Ziegler was very informative on info about my vehicle “ my Chevy blazer rs “. We took it for a test drive and it had the pick up and speed I wanted and of course the looks. Ryan was very respectful and explained every question I had. I would recommend friends and family to Ryan at Kramer Chevrolet in Mandan. Thank you Ryan and all the Chevy team.

I just bought a new 2021 High Country Tahoe 2 months ago and discovered an oil leak. I brought it into the dealership and they were very busy, but my service advisor Mr. Schaefbauer could tell I was a bit excited because it was so new and leaking. He took the matter in his hands right away and got someone to look at it immediately. I was so appreciative for his effort. They looked at it immediately and found a gasket seal was missing and fixed it right away. I was done in a matter of under 30 to 60 minutes. What exceptional service. I told Mr. Schaefbauer how happy I was with his service and thanked him appreciatively. He was so friendly and reassuring to me I was totally impressed. He should get a beyond 10 rating. We have bought all our vehicles their since 1984 and since 2000 we buy new vehicles at least every 3 years and the service after the sales makes a difference. Thank you for the wonderful people you employ.

I delivered a set of four tires there. The staff was friendly and helpful to let me know where they wanted them put at.

It was a very pleasent experience, I think we met and were introduced to everyone working there! Everyone was Very knowledgeable and helpful. We came with LOTS of questions, and everyone answered them completely, patiently, and never once seemed annoyed with us comparison shopping. We were made to feel like the most loyal customers that they have ever had or like their very own family members.

Had an appointment scheduled, vehicle was taken right in. They updated me with any concerns. Definitely worth the 200 mile round trip drive for the customer service !!

Very pleased with the work the Body Shop did on my vehicle, even vacuumed inside and washed it! Looks great.

A great place to buy a new or used vehicle. Simple, easy and exceptional customer service.

Thank you for making my buying experience so pleasant and easy.

Great experience. Would definitely buy from them again. Carly Scherbenske and Nicole made the dread of purchasing a vehicle super easy.

Friendly staff and you know that you will get a professional job done.

Service was friendly, provided a ride so we didnt end up waiting at the dealer while the car was being serviced. Check out was quick and easy.

They kept me informed. Very friendly and service oriented.

Excellent Place to get General Motors Questions Answered

My 2016 Chevrolet Malibu would not start on Friday February 12th...on the morning of the 13th I called Kramer Chevrolets Service Department to see if they could take my car in and get it running as I needed to have transportation on the following Monday and Tuesday...The shop representative said they would send a tow truck to see if they could get the car running or would tow it to their shop to see what they could do for me...It turned out that with a boosting the car started and so I took it to the shop and they were able to work me in. I asked them to test the battery to see if it was still good and if not I needed them to replace the battery and get the car running again....I was given a ride home by the courtesy car and was called a few hours later to tell me that the battery was bad and I needed a new battery. A new battery was installed and a battery of diagnostics was completed. After a few hours they called when the car was ready for pick up...The courtesy car came and picked me up and I was able to pay my bill and return home with my car...I appreciate the fact that they were able to squeeze me in on a Saturday and were able to get the car ready for me in the same day....Thank you to the Kramer Chevrolet staff for your help in getting me back on the road...

It wasn’t bad didn’t get to pick out my own truck was forced to have the one they picked for me

Originally I had a bad experience with them but they went above and beyond to make it right with me. Ill definitely be looking there for future purchases.

I called on Friday afternoon and got in first thing Saturday. Marvin, the service rep said it would take two hours to repair. He was spot on. It was a very easy in and out. Thank you.

Technician did an awesome job. Service consultant kept me informed. I was very pleased

My wife and I purchased a new car from this dealership, although there was some hiccups the salesman (Josh Meyers) went far above and beyond to make us feel better. We ended up leaving the dealership that day without the vehicle but it was fine. Following the next day Josh personally delivers the car himself 2 hours away and takes my trade it. He made sure the car had plenty of gas and signing the paperwork was effortless. I highly recommend Josh as he will do whatever it takes without being pushy like most dealerships.

You wanted to charge me 3% to use a credit card. Shame on you. I have bought my last 4 vehicles from you. I guess I wont be buying a Blazer.

👍, wasnt my purchase but it was nice.😊

Quick lube was friendly and fast.

Best place for Service and Sales in the area! I wouldnt go anyplace else but here.

Found a service box truck at their location, applied for their financing and was approved, forced to put a 500$ deposit on already approved financing and the. Chose to get my own financing for a highly reduced apr from their financing. They sent the amount needed from my bank to reflect what their financing would have been with a down payment. Needless to say I will not ever do business with the due to their inability to do paperwork and provide accurate information! Now I’m out the 500 I was forced to put down for the truck.

It rides much better with the new shocks?

We recently purchased a vehicle and took it in for a routine oil change. I was told we need to flush the transmission ($200) because it’s in the red zone. In less than 4 months of purchasing this vehicle from you it needs a transmission flush??? The service manager on duty said he would talk to someone and call me within an hour. We are at four days later now and still no phone call for an explanation why it would need to be flushed. I was also told it needed new tires which it does not (another $1000). I know enough about vehicles to know everything about this experience was wrong and I’m furious and demand you to do the transmission flush for free since you clearly didn’t do it before you sold me the vehicle.

Jay and the team took good care of me on the last two vehicles they’ve sold me, highly recommended!

I stopped in for an oil change and the manager at the quick lube told me there would be about a 10 min wait but will get me in as soon as he can and get me taken care of, and thats what he did, it looks like Kramer will have my business from here on out, thank you for taking care of me and my vehicle, huge kudos to the Kramer quick lube

Quick response, fast service, good prices, employees are excelent.

You started charging 3% for credit card usage so when I finish my “Kramer care” oil changes, I will be doing my automotive business elsewhere!

Great customer service. Really appreciated the text updates and ability to message rather than just call.

Our lease was almost up and Royce was helpful as always! He makes the process quick and easy!

Just learned the hard way that if you have your vehicle repaired to use genuine GM parts. We replaced an AC condenser in April and it died in August. The replacement part came from NAPA Auto in Mandan. Seems the GM part was unavailable.Seems as a Customer, I was to know that NAPA would not warrant this particular part if the AC system had not been flushed.I trust Kuppers team. They have done a LOT of good work for us over the years. While they offered to discount this repair, we simply cannot afford another $1,000 repair bill for this vehicle.If you care about your vehicle not having issues after spending your hard-earned money, insist on ONLY genuine GM parts.I sure wish we had.

Same great customer service that Ive come to expect from Kramer Chevrolet. Keep up the good work!

Vechiles need to be cleaned way better than they are..our truck was so dirty we took it to a cleaning place and took them 8 hrs after spending 40 thousand for it and than spending 275 on cleaning...other than that Josh the salesman was great and did what he could to make us happy!!

Had a very nice experience

Very friendly and efficient. Got my vehicle in and back home before expected

Great deals and service.

Todd always does a great job taking care of customers. Up front about findings and what needs to be taken care of

Kramer chevrolet was very much appreciated for the help and selection of vehicles. Although they couldnt help me today. I will return in the future. Thanks Kramer!

Ryan was great to work with, very friendly and helpful. We were not sure what vehicle would fit us just right but Ryan worked hard to find us just the right one.

Everyone was amazing & super friendly!Eric Friesz was our salesman and he walked us through the process of buying our beautiful Tahoe.He answered all of our questions and took time to explain all of our options in payments.He also followed up with us the next day to see how we were liking our new purchase and to see if we had any questions.I will refer Eric & Kupper to anyone & everyone!

Todd was wonderful!

Everyone that we worked with was very friendly, knowledgeable, very helpful and accommodating while we were purchasing our new vehicle. Everyone there made us feel very welcome and comfortable and didnt rush through anything. Thank you.

Oil change was done timely. I also asked for a tire rotation. I assumed it was done. But found out when I checked out that it wasnt necessary.

Had to sit in the vehicle while serving due to covid, but the staff was so friendly helpful and fast. What a great experience

Marvin, went above and beyond making sure I was taken care of and charged the right price . He even came in on his day off to accommodate me and my schedule. Very happy .

Great Deal, Great People! I will definitely tell my friends how easy it was to get my Tahoe!

The administrator has got to be the most vibrant, informative and well spoken people to ever be on the other end of a customer service call! I believe it was Pam, I could be wrong. She was so incredibly helpful and her voice so reassuring - I could listen to her talk about car service all day!

The gal at the desk needs to spend less time looking at her cell phone & more time being professional. this was the only negative impression.

They taught my grandson how to drive a manual

Kupper gave me a great 3rd party recommendation for service needed to another fine Bismarck area shop. Really appreciate the integrity and service from Kupper. Highly recommended.

Marvin Lepp was respectful, diligent in uncovering the cause of the leak of the antifreeze. Though costly, he called before proceeding. Vehicle had to be kept overnight. I aired some concerns re: dissatifaction with the lube dept, including the oil change light not being reset after the last oil change. Keith Hoffart assured me they would be afdressed.

Customer service representative is very knowledgeable, helpful, and humble in providing customer friendly service from phone call to completion of work.

Traveling back from Wyoming to ND and tire issues stopped for oil change and had tires evaluated and you guys took great care of my car

Very good service in and out without a problem

The workers there stayed late and offered me a ride. It was so greatly appreciated. They always do a great job!

Great service and sales department.

Got my truck in fast and back to me. Great service and friendly staff!

I dropped my oil filter cap down next to the engine where I couldnt reach it. The employees here went out of their way to retrieve it and get me us on our way and didnt charge us a cent.Truly first class customer service!!

A was on a pretend that it had been through an inspection and it is ok and a very good shape which after a few days, I took it elsewhere for inspiration. During this time, it came up that the front struts are bad and need immediate attention or replacement, and as well as the AC wasnt working ( the evaporator is bad and a cracked/dents on the windshield) front brake and pad needed to be replaced! How can a human being sell a car like that without fixing atleast something on it!Just to fix the struts will cost me $1200, the AC is 1500 and change and brakes are about $300 to $400 and the windshield may be about 300-400$1,200+1,500+400+400= $3,500 and changeIm also noticing some slips 🤭🤔🥶😭

They dont stand behind there factory gm parts that was bought with a lifetime warranty head service writer i talked to said they dont warranty heater cores when it says on gms website they do. The guy found any excuse not to warranty it. This is a total shame to gm. Had an 05 duramax under Warrenty that was not even a year old. A injector went out and they tried not to warranty that untill I asked for the old part then magically it was covered. So if you are thinking about having work done by them think again!!!!

We had a great experience with Shamus Pitkin, Shawn Weekes and Kye Erickson!

This would be the second time Ive used this dealership and its always the best experience..the location is very convenient to the interstate. The building is spectacular. The salesman are courteous and friendly from start to finish..I will use them for as long as Im in north Dakota hands down.

Good oil change service. Could be faster. I was there an hour and 15 min for just an oil change.