This has got to be the most relaxing and pressure free car buying experience my wife and I have ever been through. Israel went above and beyond with helping us get the exact Forester we wanted and made it happen. Couldn’t be happier with our purchase. If you come to Browns Manassas, ask for Israel. He’s a great guy to deal with. Patrick in the loan department is also top tier and very thorough with explaining everything and helping us choose what was right for us. Great service at this dealership all around. Highly recommended.

Excellent sales service, great communication, fully prepped and had my new Subaru ready when I arrived. Chris Routten really made it easy for me! Finance manager was also very nice and quickly got me through the paperwork.

The customer service is EXCELLENT!! It was my first service (6,000/6 month) and my first time at Browns Subaru. From start to finish, I felt that I was valued as a customer. My service advisor made was amazing! She answered my questions and didnt make me feel that I was just a number, as Ive experienced at other non-Subaru dealerships. I would HIGHLY recommend Browns Subaru Service to anyone!

Everyone was respectful and personable. They werent pressuring me to buy a car outside of my budget and answered all of the questions I had. When I told them my budget they picked cars exactly as I described. It was an easy process and I didnt feel like I had to buy a car that second.

David Munoz was very thorough and helpful through the buying process. He responded quickly to my online inquiries and kept me apprised of next steps all the way through our time together in the dealership. Ayham in finance was such a pleasure to work with. He made the process feel very personalized. Not only do I love my car, but I also feel good about the buying process. That’s rare!

Eric Bukhari and Patrick Gulley were absolutely amazing! They listened to what I wanted and needed, we’re honest and straightforward. They made the whole process easy and headache free. They were even great and interactive with my two active young children involving them as well. It felt like a family, 10/10 would recommend!

It was hassle free, no pressure when it came to inquiring if i wanted to purchase a warranty, gap or service plan. In and out in under an hour. Staff was friendly and helpful. Vehicle was ready when i got there so there was no unnecessary wait time for the vehicle to be cleaned, gassed up or pulled around

Entire staff is great. I love the perks offered by the Service Dept. like the occasional free safety inspections and the free hand car wash with every service. Even though I live pretty far away Im glad I purchased at Browns Manassas Subaru.

Always get extremely good service and today was no exception. I was dropping off for an appt tomorrow and they actually took care of my 12k service right then, while I waited about 40 minutes - awesome, thanks Meredith and Angela! Car was clean upon return and is running great, great place for car service

Angela was extremely helpful and answered all of my questions. In fact everyone that I encountered at Browns was extremely professional and helpful with no wait times. When I went to pick up my car I honestly didnt recognize it everything was so clean which was a pleasant surprise! I really appreciate the wonderful service provided by Browns and will be taking my car back here for any future service needs.

As always has been the case for 6 years, the worked performed was excellent and info was provided to me regarding any issues etc. Nice to know you are in very capable hands. And they even wash your car at the end--Nice. Try them out--you wont be disapointed.

Best service department ever! Staff is very courteous and helpful. Take your Subaru here and you will not be disappointed!

The entire service staff was friendly and knowledgeable, I was provided a loaner for several days while my car was repaired, and repairs were done as expediently as possible!

100% satisfied with my first time buying used car. Eric one of the managers went above and beyond with the service I got. Thank you for everything. I felt comfortable, secured and happy with my purchase.

Everyone is so friendly, both in Sales and in Service. Anytime my husband and I come in to have work done on our cars we are always greeted with a smile and cheery conversation.

Bee is awesome! The entire process with him was so relaxed. He was very knowledgable and was able to explain all the options and features of the vehicles and answer all of our questions with ease. He was extremely personable and friendly. He set me up with a loaner vehicle without any issue at all and made sure we walked away happy and with what we wanted, at the price we were looking for.

Gabe help me from start to finish ! Highly recommend him 100% he goes up and beyond with helping us with all our questions and concerns! customer service is a 10 starts ! Patrick also help with all the finial paper work for my new car ! Best dealership hands down! If your looking stop and come here.

I traded in my STI for a newer one this week. I had the pleasure of working with Israel M. the sales rep and Patrick, finance dept, to find a car my family and I loved. These guys were both outstanding!My family and I are very pleased with the service they provided. This dealership is where you want to come if you’re looking for a Subaru

We’ve been trying to find a silver Forester with black cloth interior. We bought an Outback from them in 2019 and have always brought it back for service. When we wanted a new Forester for my wife we made a mistake with another dealership. Our mistake and Eric rescued us. We called Browns on our way home and he found the car we wanted and got us the invoice, fair price and a way to secure the sale while we waited. Why did we ever try anyone else?

Went in to buy a new Subaru. Had chosen one, but we had to come back the next morning. We arrived just after they opened to be told the car was sold. Then they switched us to a different car. Well, ok. They then showed us the numbers, which added in thousands of dollars of various fees. They only backed off a few hundred and that was the end of the negotiations. No bringing the manager over for another look, no lowering the sales price, nothing. We were very disappointed and left with no car.

We were travelling through from out of state when our 2006 Foresters check engine light came on. Browns was the nearest Subaru dealer. I called and spoke to Angela, who immediately scheduled our car into the shop. They diagnosed the problem, reset the error code, and got us on our way in an hour. Excellent service!

I had a great car buying experience. Bee was professional, attentive, and the sale was a breeze. No pressure, great deal. I would definitely recommend them and I can say this is the first time Ive given a positive review to a dealer. Thank you browns!

Israel was super helpful and knowledgeable about the ascent. He wasnt pushy and was willing to help in any way he could. Any request we had he was more than willing to try to get us what we needed. It was one of the fastest and easiest experiences Ive ever had at a car dealership thanks to Israel. He really shows his passion for what he does and especially for the Subaru Ascent since he drove one himself.

I bought my Crosstrek from Brown’s and have taken it to the Service Dept now for more than 5 years. The service has been excellent — efficient, reasonable, and honest. The staff is knowledgeable and friendly. If you have an immediate problem you can just take it in without an appointment, and nearly always it will be checked out right away. They also do a lot for the community and charities. 5 stars for sure.

I recently moved to the area from New York State and this was my first time at Brown’s Manassas Subaru. Everyone was friendly and answered my questions in layman’s terms so I could understand everything.

I have new faith in the Subaru brand because of the general manager at Browns Manassas Subaru. My wife and I have had some pretty horrible encounters with several Subaru stores in our surrounding area. The GM Mr Hall took time to hear our complaints about our pass experience at other Subaru dealers and redeemed our faith in the Subaru brand. Not only did he and his staff fix our car, but also changed our minds on selling both our our Subaru vehicles. We both were dissatisfied and disappointed with the customer service at several other Subaru stores. Our car was fixed properly and made to look new again even though it is 6 yes old. If anyone is looking for a new or used Subaru, I would highly recommend Manassas Subaru. I know for a fact that you will be treated as you should with the utmost respect and dedication to truly making your car buying experience the very best. The best best service is the only service that you will receive from the entire Browns Subaru of Manassas family. Thanks again Mr Hall for above and beyond to turning lemons into Lemonade.

This dealer has best employees to serve their customers. They answer my questions and help me reset my control panel and back door height.

Have been going to Browns since 2015, nothing but positive experiences at both sales and service. They know their product and give you straight answers on what you need, yet solutions are practical... Youre not constantly feeling like they are up-selling. More than once theyve gone above and beyond to help me. Thank you to the whole team there.

I cant say enough for Bee and the whole crew. I inquired about a vehicle and Bee got me pictures, details and set up financing since I had a bit of a drive. When I got there and the vehicle wasnt a good fit (on my end) the whole team went above and beyond to set me up in an even better option. They even drove it to me over 2 hours away a short time later to make everything work! This experience exceeded my expectations in every way and I would definitely recommend Bee for your next Subaru. Thanks so much!

We had a great experience with Bee selling us our new Forester. He was very professional, prompt & available with any information we needed prior to finalizing the deal. Bee was accommodating with electronic communication which was very convenient. We appreciated the pressure-free straight forward approach that Bee gave us. It was an easy decision purchasing from Brown’s.

I’ve bought my 3rd Subaru in 4 years from Manassas Subaru just this week. Each and every time has been a wonderful experience in the car buying world. I’ve been to many dealers over the years and Manassas Subaru is the only dealer I’ve gone back to. They’re very pleasant to work with and don’t try pushing anything on you. Their prices are more than fair compared to other dealers. Each time I’ve been to Manassas Subaru, I’ve worked with Chris R who is absolutely awesome! My interactions with the other sales people, mechanics, and service staff have all been terrific as well. I’m not sure what their trick is to hiring employees but their entire staff is A1.Thanks Browns Manassas Subaru!

Staff was personable. They listened and paid attention to my concerns even though it was a crazy, busy day for them.

Extremely pleasant staff and superior customer service (service department), provided a loaner while work being done, and work completed sooner than expected.

Purchased our 2021 Outback Limited XT through Checkbooks Car Bargains program. Sales Manager James Suthard conformed precisely to his offer. Best car buying experience weve had in years.

I come back to this place to get my oil changeAll of employees here is nice and friendly especially Elmer at service and Irasel at sale department5 stars for them😘

I traded in a 2014 Subaru Forester XT and purchased a 2021 Forester Touring model. I am happy to say that I had an exceptionally good experience at your dealership. The best part of that experience was working with Vicky Anderson. I was very impressed with Vicky’s calm and friendly approach. She was knowledgable about the Subaru model that I was considering and helped me to select the best option choices based upon my needs. Vicky could not have been more accommodating to my schedule, listened attentively and presented a package opportunity for trade-in and new vehicle purchase that was both fair and reasonably priced. I visited another dealership and they offered to match or beat your price and I still decided to come back to Brown’s because I really liked the courteous, informed and respectful way that I was treated while at your dealership, most especially by Vicky Anderson. Eric Demby was an excellent resource as well and also helped to ultimately refine the purchase/trade in options available. Both people were a pleasure to deal with. Dave Dresser was also helpful in explaining the details about financing options and your automotive repairs warranty packages. I will definitely come back to Brown’s for future purchases. I really liked the supportive, non-pressuring, atmosphere and competitive pricing options of your dealership.

My experience with the staff at Browns was fantastic. Everyone I came in contact with was professional and kind. The entire buying process was done virtually and my vehicle was delivered to me at my home. It was very safe and easy!

Relaxing buying experience with Israel and Dave! Great inventory as well, purchased a 2020 Forester CPO. It was a bit of a drive for me but 100% worth it, will continue to use them for all my car needs and HIGHLY recommend to family and friends.

Excellent service. Bought a new WRX and never felt pushed or pressured into anything I didnt want. The salesperson, Jimmy, was incredibly helpful and knowledgeable, answered all of my questions. Patrick in financing also provided outstanding service. Couldnt have been happier with my experience at this dealership!

Bought a vehicle yesterday from Israel. He was easy to work with and the whole process was painless. Wish all car sales were this easy and painless.

My wife and I were in there about a week ago, and had the pleasure of working with Bobby! He made the process so easy and quick with our trade in and purchase of our Legacy! The dealership made this process so easy especially from coming out of town! When we get our next subaru we will be back!

We bought our Subaru Forester here about a couple of months ago and the sales member Erica was awesome, I would give her stars if I could. Im giving them two stars because they lack in customer service and courtesy in the financial department. My wife and I were both insulted because for some reason they kept asking for our Green Cards but we are both U.S. Citizens. Austin the financial rep that was assisting us kept requesting for our Green Cards and I kept telling him that it would be impossible because we were both citizens so we wouldnt have Green Cards. Our issue was eventually solved, but we never once received an apology or inquiry after my last interaction with Austin when I reiterated my point about our citizenship. So thank you Browns Manassas for making me and my wife feel less American.UPDATE: Updating this to 4-stars. The manager called, apologized and we spoke about the situation. The issue was with the bank, and the bank had an issue with our information apparently. However, I still think the dealership should have explained the situation a better so that we understood what was happening, as opposed to what we experienced.

Charme was a pleasure to buy from. Shes very helpful and patient. I also liked having the car sanitized and ready for a test drive when we arrived.

We requested an exterior and interior detailing on my car and still had stains like this left over. I paid $190 for this and I’m very unsatisfied with their job. After 60 mph I noticed that car was shaking as well. I was told that they would check everything on my car because I recently purchased it but there were still things that weren’t checked.

Wonderful folks, really know their Subis

Anytime Ive had a problem or a request, your service team does their best to find the best, most efficient solution - from scheduling appointments, providing concierge services, staying in touch during service, and making drop off and pick up as fast and easy as possible.

Repairs needed. Browns over the phone quote was less than other nearby Subaru dealers. Time in to time out was an hour.less.than what was quoted, and the OTD price was also less. Happy customer.

Great experience purchasing a Subaru through Browns. Dylan was great!

The sales staff is personable, efficient, not pushy and gets things done quickly.The financing department is equally efficient and helpful.The service department (Ive had my car for one year) is beyond excellent. Helpful, friendly and they go above and beyond in all tasks.I love my car very much, but I may actually love the service at Browns more! I plan to purchase another Subaru in the coming year and although I have moved to Central Virginia, I will travel to Manassas to purchase from them.

Informative and got the job done properly.

The service and friendliness of the salesmen and managers was outstanding...best car buying experience Ive ever had..I was treated like a VIP... I will definitely send all my friends and family to Browns subaru in Manassas..thanks gentlemen for your help and kindness...Pearl Hawver..

Bought our first Subaru from Brown’s and great experience. We worked with Chris and he was really good, responsive with no pressure on buying anything! Would highly recommend and refer Chris at Brown’s Manassas Subaru

My daughter and I just completed purchasing a car from Jimmy Brown here at Browns Manassas Subaru. Jimmy made the experience easy and stress free. We got a great deal and it was the best car buying experience I have ever had!

Just Purchased a Crosstrek for my Lovely Wife, Israel -The Salesmen was awesome, he wasn’t pushy, very professional, Went out of his way to show us different model cars elaborating on all the different options of each one. I never felt pressured what so ever. Give this Sales Event a 10, Thank You Israel Great Job!!!!!

When we initially walked in, I wasnt very impressed because I had made an appointment and I still spent a fair amount of time waiting around to look at the car I had inquired about. After the test drive though the whole process was super seamless. Our salesman, Gabe, was super helpful in getting to a point where I felt comfortable with trading my previous car. Everyone was super friendly and the actual purchase of the car felt like it took only minutes. I was super pleased to be in and out of the dealership in just a couple hours with a new car!

From beginning to end it was fantastic! Vicky reached out to me right after I sent the inquiry in online. She was very helpful and professional throughout the whole process as well! Patrick in finance was also really great and professional! This has been the best car buying experience Ive ever had and Ive had many. I highly recommend Browns Subaru!

I came from across the country for my brothers wedding, and started noticing some wheel wobble. Browns got my in the same day I called, even within 15minutes of their service team leaving. Amazing experience. Great customer service.

Bought our car here. Very helpful, honest and enjoyable to deal with. We went through Costco auto buying program, so perhaps that takes much of the dealing out of it. Just had first free service done, quick and goid quality work.

Wonderful experience. Sales guy Chris was responsive and attentive. Initially communicated via email and then he and the financed manager worked hard to get us into our dream vehicle. I cant say thank you enough. If Im ever in the market for another vehicle, Im going back there. They now have a customer for life.

No pressure. Great experience.

Always personable and bright service. I have leased and had my car serviced here for 3 years almost now.

Top quality all around - from buying to many years of service. Twenty stars!

Super great customer service! Just bought my 3rd car here

Eric Bukhari did an amazing job with my mother and father. My mom knew the car she wanted and we were in and out in 25 min with a brand new 2021 forester with an affordable range. no hassle like other dealships

Place was closed later on a Sunday. Looked around the lot while it was quiet. It was a very good time to Research different models.Not yet ready to buy..

I like the fact that when I got there I was greeted by Bobby and the car was up front waiting for me to test drive that’s excellent service

Israel Moreno was super informative and really made the process easy going from the first day I started looking at vehicles. If I didnt have him to talk me through the different models and be so kind and not pushy, I would not have had the enjoyable and easy process I did. EXTREMELY happy with my purchase :) He is an amazing salesman and to be honest he had me sold on the first day I went to look at the crosstrek. I just really enjoy his ability to break down all three models for me and highlight the differences, as it was hard to do that online. Got it for a great price in the exact color I wanted and he was there to walk through every process of it and kept me informed about what happening next!

Excellent dealership. They offered me a very competitive price and I didnt really have to haggle at all. They promise to beat the competitions price and by golly they did! They listened to me and got me the exact vehicle I wanted. They took the time to teach me about the advanced electronics and special functions of the vehicle and will meet with me again in two weeks to see if I have any questions. Truly an excellent experience and I highly recommend Browns Subaru.

Just outstanding customer service! Extremely clean and well organized

Everything we requested was done plus the car wash was as good as I do.

Had a suspicious metal grinding noise in vehicle. I needed to use vehicle next day for a 3 hour trip but was concerned about this noise that was audible while driving. I called late in afternoon to see if someone could look at vehicle the next day. I was added to appointments at their earliest convenience. I showed up around next day at 7:30am and by 8:00 the techs had found a rock lodged making the noise, removed it and NO CHARGE! I did purchase my vehicle at Browns but that was a nice surprise and efficient.

Salesperson was helpful and not pushy

Outstanding, highly professional service

Today was my first time here for service, they were very pleasant and helpful on the phone and even more so in person. They just called to go over what needs to be done without being pushy while being very clear. Will definitely continue to come here and recommend you do as well

Fast, good service.

This place is a 1st class operation. My salesman, Eric, handled my purchase & patiently answered my questions. I drove over 300 miles & 3 hours to shop here. I do not regret anything about it. Everybody was extremely nice there!

Eric is a very relaxed Sales person and you can tell he is very experienced and really good at what he does. Patrick was also great at what he does!

Israel Moreno was very helpful with my car search. As a first time car buyer he made the process very easy. He also helped make sure the car was in tip top shape because it was a used vehicle. I greatly appreciate his hard work!

Stuck on the side of the highway... several states away from home... 90 degrees... on our way to pick up our puppy... we were so relieved to see the tow truck pull up to rescue us!We arrived at Browns Subaru dealership and they took excellent care of us... sent us on our way with a beautiful loaner car, kept us in the loop concerning necessary repairs, and were patient with our timeframe as we planned a trip back to VA to pick up our car.Thank you!! :)GretchenPittsburgh, PA

5 stars to both Shelly and the Service Department Manager. I came in to request loosening the oil drain plug so I could teach my son how to change the oil. It was so tight, i probably stripped it. Shelly without hesitation accommodated my request. As I was waiting, the service manager just took care of the oil change with no charge. I was surprised and he even offered some tips. They both deserve recognition and my appreciation. I will continue getting my service done by Browns Manassas Subaru. Thanks!

Went for an oil change, turns out I was a little early. The staff there took their time to walk everything through with me though for the other things I needed done for my car. I didnt have to wait long and everyone had PPE.

Your sales people have no interest in selling cars. My daughter was very excited about test driving and possibly purchasing a Subaru. She has been to your dealership two days in a row and not one salesman has even come out to speak to her. She said they are just gathered in the dealership talking. If you require an appointment to see a car, then someone should come out and inform your customers. She was wearing a mask both times. I would think with the Covid keeping people from shopping you would be happy to help people who are willing to come to the dealership to look for a car. She will take her business elsewhere. Don’t bother to go to this dealership their salespeople can’t be bothered to help customers!!

Car was easy to drop off for service and all work was done right the first time and on time.

We got 2 cars from Babu and James, wonderful people. This is probably the best cars we got. Subaru has come along way amazing product. Exceptional customer service thanks you all .

I had not purchased a vehicle from this dealership before, nor had I ever driven a Subaru before. I was lucky enough to get the best of the best when it came to my salesperson, Israel Moreno. He was super patient, very informed, and in the process of handling multiple customers at the same time. However, he still provided me with the best buying experience Ive ever had from any dealership! He couldnt have been kinder or more patient as we worked through the list of potential vehicles I might want. I would recommend this dealership anytime, but especially Israel, if you are seeking to purchase or lease a vehicle any time soon. I absolutely LOVE my new Subaru and couldnt be a happier customer!

Just purchased a Crosstrek from Brown’s and had an excellent experience. When looking for my car, I worked with many different Subaru dealers across the DMV area, but found Brown’s to be the best. I really enjoyed working with salesman Eric B. and finance manager Patrick G. Both were friendly, helpful, and most importantly, not pushy. I sincerely appreciated their efficient and transparent service, and for sparing me from the stereotypically painful dealership experience.

I went in today to talk about the options for my lease which was getting ready to be up in the next couple of months.My salesman was Israel Moreno and I can’t even begin to express how amazing the quality of customer service I received was!!Needless to say I signed for my new vehicle the same day and the whole process was so much fun and really easyThe entire staff were spectacular and everyone was so amazingI’m so pleased and won’t hesitate to tell everyone I meet about what a great experience this wasThank you Browns Subaru but most of all, a huge thank you to Israel! He’s the BEST!!

Truly was a pleasure doing business here. Eric is superb! Patrick was excellent as well. Great place!

We recently purchased a used Toyota from Brown’s and Israel Moreno went above and beyond to help us do this. He emailed me many times, after work hours, to answer questions I had and he changed his schedule to meet me remotely, since I live a great distance from the dealership. Thank you Zach and Johnny for your time too! Praise the Lord..great customer service is still alive and well! Thanks again Israel and Brown Manassas Subaru!

Very nice, helpful and caring staff.

Vicky had all of the information I needed to lease my next car. I especially appreciate Subaru donating money to a charity of my choosing.

Worked with Israel to trade in an older Forester for a younger Crosstrek. He was fantastic. Easy to talk with, relaxed, knowledgable, not pushy, personable, and made the whole experience effortless. Whole vibe of the dealer was very friendly without pressure - just solid information to make your own decisions.

Everything from the time that I arrived until my car was finished. It was very orderly, people were very professional during my visit and the installation of the new ECU was done quickly and is working very well!

All staff members at Browns Manassas are very professional and personal and helpful as well as knowledgeable. They keep you updated while you wait for your vehicle and the waiting area is clean as well as the restrooms.

Dont normally go to the dealer but it was a recall and they were great!

Staff is always courteous and friendly

Excellent communications, no games, easy to deal with. Best car dealer I have dealt with in a long time!

Always friendly folks. Drop off and pickup were quick and safe. Repairs always first class. I love my Subaru and the folks at Browns. Thanks.

I felt like the sales staff really did everything they could to sell me a car that I wanted to drive. I didnt feel pressured but that they did everything they could to make it affordable; and they humored all of my new buyer quirks.

The car was repaired quickly. Awesome service!