Affiliated with A&E Repair.Had appointment for 1-5pm. At 4:45pm I watched through my video doorbell as the technician pulled up to my house. He sat in the car for about a minute and then drove off. NEVER EVEN GOT OUT THE CAR to ring the doorbell to check if someone was home. Received a callback after 60minutes at about 5:30pm and was told the tech called my number but there was no answer. A&E had my phone number wrong! And that still doesnt excuse how this guy did not even exit the car to ring the doorbell.Operator told me she was sending the tech a note to return. Called A&E back at 7:30pm. Next operator told me there was no record of the 5:30pm call and the technician was not going to come back.This company is horrible. Choice Home Warranty is no help in the matter.Update: Rescheduled appointment was for the following Thursday 7am-11am. No tech showed up. Called 10am, waited on hold for about 30min, was told techs eta is 2:16pm. Never received a text alert to say tech was running late. Was told an alert was being sent to the dispatcher for them to call be with an updated time as the person on the phone agreed 2:16pm is not 7-11am. Never received a call.Asked warranty company to switch me to a different company because it was clear A&E is not respectful of my time.

Took off work to be at home for appointment I booked over a week ago... supposed to come between 10 and 3... received confirmation email, text and phone calls... then they call me at 1010 day of appointment to tell me I have to reschedule. Lady was rude, wouldn’t put on a supervisor. Support a local small business... I called a local company and they are coming same day!

Sears customer service are lying, manipulative, dishonest, greedy organization. Plus the employees answering the phones and the technicians that come out to supposedly service the equipment have attitudes and clearly don’t want to work. I have called 10 times one has said it is what it is because it’s their opinion and refuse to properly service any appliances. They also refuse to provide contact information to supervisors but have enough nerve to call back during times that I didn’t given them. They give you the run around and even hang up in mid call instead of actually trying to assist you.So Sears Please Explain what’s the point for paying for a warranty and having someone come out to repair/diagnose appliances if your company only goes off of its employees opinions not facts and refuses to PROPERLY service the appliances.... NOT run a proper diagnostic but just shine a dim flashlight at it and spend less than 5 minutes with it and don’t even run it.Beware anyone that buys appliances or anything from SEARS that you pay a warranty for because they won’t honor it or show respect to you as a customer. If it breaks or acts up they will stated their opinion so basically your warranty doesn’t apply so they don’t have to do anything and will catch attitude and treat you like nothing giving you run around.FYI Sears you need to retrain your customer service employees even the ones in India pretending to be in the US because we know their real names aren’t John, Becky, Rasaad, Or Jim 🤨 while they sounding all alike. Plus you need to retrain your technicians to actually come out and complete a proper diagnostic of the appliances in question not just put dont their opinion after using dim flashlight because clearly their dim flashlight must have X-ray vision.

* He was great, thanks.

Sears tech sells you a warranty to fix a reoccurring issue with ice accumulated in the food boxThey take a 49$ each month and 75$ for each callNow it is been 3 times and the same issue happens and since I got the warranty the service company charge you another 80$Sears although I spent a lot of money with them their customer service and services are getting worth and worthI just called the customer service and a guy from a call center in India just respond and stated he can not help since all the computers are down

Dishwasher did not even work for a month after fixing

This rating is based solely on the time it takes Sears to service a refrigerator(3 years old) that was covered by the 5 year warranty. The service techs that inspected(first visit) and installed parts(second visit) were both very good. They were competent and knowledgeable.The main issue is the length of response time for an emergency repair. One would think that being without a refrigerator for 3 weeks is not something that should happen with a $ 600 warranty. The first tech diagnosed the problem (compressor) and then had to order parts. He did not have a compressor on his truck as he had already replaced 9 compressors that week. He ordered parts and then we had to wait until all the parts were delivered to our house. We were told to re-contact Sears and let them know when the parts arrived, however we were not told how many parts we were waiting for. Turned out to be 3 packages delivered on 3 different days.Finally, after 3 weeks without a refrigerator, except for the dorm sized fridge that the manager at the local Sears loaned us, our fridge was fixed. I dont feel like we are being unreasonable being a little upset that it took 3 weeks to get a refrigerator fixed. But, as Dennis Miller always says, thats just my opinion, I could be wrong

On able to reach anyone

Courteous. Prompt service, nearly next day. Average pricing. Competent service technician. Inconsistent phone experience, sometime perfect and sometimes nearly unintelligible speech.

The technician did a wonderful job of chasing down a broken wire that was the real cause of the problem that the previous two technicians had completely missed. We really appreciate him staying with it instead of just ordering another part that took a week to deliver and find out to not be the problem.

My technician was awesome! He was prompt and professional. Kudos!

Abdul did an excellent job of explaining what needed to be done and then taking care of my tractor

Technician was supposed to clean my parents gas stove. He was there for 5 minutes, said it didnt need to be cleaned, collected the bill, and left. We hired him to clean the stove whether he thought it needed it or not and now we have to dispute the charge because they wont refund anything and told me, after the appointment and payment, that the $99 was nonrefundable. On their receipt, it says theres a 90 day satisfaction guarantee.

Mohammed was the second technician that came to look at my refrigerator. He was very knowledgeable and professional. He quickly diagnosed the problem and made the repair. He called me the following day to check on the repair. I am very pleased with the service I received on the second visit visit when Mohammed was the technician. Thanks again.

The technician was thorough and answered questions with expertise. He tested the dishwasher prior to leaving as requested and advised if any problems came up in the future to call back. I am very pleased with the services he provided.

Horrible! I bought a stove prior to them going out of business back in June. Well, its not holding the temperature. I called for service. Sam was dispatched to my home and he WAS SO RUDE AND COCKY!!!! He didnt address my issue. I filled out the survey and someone was supposed to call me, didnt happen! I wish I could return this stove and go elsewhere. Smh

Although I was charged $99 for diagnostics, no trouble shooting was done on my Kenmore Elite refrigerator/freezer. Now-a-days they change parts to diagnose your problem. It didnt work. Ive had to defrost my freezer and Im 5 days past the warranty. DO NOT buy their plan. Follow-up visit on 8/15/19 determined the compressor was the problem and occurs in 99% of the LG problems according to the technician. At least he did trouble shooting.

It took a week for a service technician appoint to come out to my home. Shafi was courtesy, on time, called a few minutes before his arrival, did a great job of repairing my refrigerator, made sure he did not make a mess and cleaned his work area. He was one of the best repair technicians we have every had.

Joe was extremely knowledgeable and thorough in his repair of my LG refrigerator. Before he left my house he made sure everything was in complete working order. Couldnt have asked for a better experience.

Excellent service. Very fast response and efficient and friendly repairman. He knew just what to do and finished the repaire quickly. Provided helpful advice on future services for all our appliances. Great job Sears!

The service man was very experienced. He knew what part we needed for our dishwasher - a 2006 Model!!! We are very satisfied with the way it runs now. The last service man installed a panel and though the dishes and silverware were clean, it made a very loud noise...this serviceman knew just the right part and we are happy campers again!!!SincerelyJoan H. Goddard

Second time I am using them. same day service-on time. good communication throughout. price was high but they did honor their 15% coupon so it helped a bit.

The gentleman that provided our service repair on 3/23/18 was great. Very knowledgeable, highly skilled, able to diagnose the problem, and successfully complete the repair. (Note: From our experience, not all of Sears representatives are this able/skilled.)

I had scheduled a maintenance check up on my washer and dryer. The technician arrived at the scheduled time and proceeded to put my washer and dryer through the diagnostics. They both passed with no further work needed. The technician did advise me on a couple of items that would be helpful on keeping my washer functioning well. I received a printout on both machines showing how they performed. I was satisfied with the way the work was performed.

Repairman arrived 25 minutes early. Something that I have been party. Usually an 10 to 2 appointment was answered at 1 30, Great to get this kind of service from Sears. Thanks Thanks. Tech was well versed with our model of frig and explained what he was doing and suggested doing somethings we were doing different. Great job and thanks for sending such an knowledgable person.

The washer was serviced and so was the dryer. Now the washer extra spin cycle works again.

The labor charge is EXCESSIVE for a $23 part and a less than 3 min part exchange. However, on the positive the repairman was very nice and took the time to show me what was wrong and also what I can do to help prevent future issues to include how to get to the hard to reach areas to clean. If the labor charge alone wasnt so excessive this would have received 5 stars

I was initially pleased with the online scheduling for my appointment. However, I specifically asked whether the technician would have the part and for an initial estimate based on the replacement of a known part. When the technician arrived, he did not have the part and the estimate was more than 2.5x what was originally provided. The technician who showed up was very pleasant and did a great job of explaining how the service appointments work. Ultimately we decided to have the part replaced but still had to pay the service fee. For that, I give the following rating.

Technician was on time, called en route. Looked and determined issue within a minute! Had to order the belt (which was a little disappointing that they didnt carry belts on the van). Belt delivered, came back and installed within five minutes!!

Both the website and the technician kept us informed of the expected arrival time, so we didnt have to just wait around all day. He diagnosed and fixed our problem quickly and shared lots of additional insight about how to get the best out of our appliance.

Mike was great! He addressed my concerns and fixed the washer. Very nice and pleasant repairman. Didnt try to sell me things. He is top notch!

Repairman was very nice, but I still dont have any ice. This is 6 weeks of no ice. I cannot believe at least 4 repairmen have been here and I still have no ice.

The repair man was very nice, however, when he came out the second time to repair an icemaker he did not replace any parts, made some phone calls, told my wife that a tube was frozen and we had to unplug the refrigerator for 24 hours and that should solve the problem. I think he was told to not try and replace a $1100 part (circuit board). If unplugging the refrigerator did not solve the problem, we were on our own and would have to replace the refrigerator at our expense.

This technician was courteous and knowledgeable. He diagnosed our problem and explained to us what was going on with our ice maker.He fixed the problem and explained also how our newly purchased warranty service helped us in this instance.What I liked best about this guy is, he seems to enjoy his work!Kris Day9234 Matthew DriveManassas Park, VA. 20111

Refrigerator lasted 8 days before it repeated the same issues no cool air in refrigerator and barely cool in freezer back of freezer wall is covered in ice. I called Thursday to have it looked at before the food all went bad now Ive had to throw it all out again for a second time because no one could get out till next Tuesday unacceptable. So needless to say I am not satisfied with Sears service.

We were satisfied with the service we received.The technician was friendly and helpful. (I thought the price was a little high). We have used Sears for many repairs over the years.Vickie and Jack Wiles

Absolutely outstanding service. Our machine was vibrating all over, and the serviceman found the problem right away. He was extremely knowledgeable and professional. We feel were in tip top care with Sears.

Im forced to give them a 1 star review. this is by far the worse appliance repair co. and warranty service in the recorded history of time. had to take time off work to meet their schedule of 8-12 or 1-5, no weekends. on one occasion the service man cancelled on me because he didnt feel like dealing with traffic. on another occasion my heat pump was running on emergency heat and they refused to come any earlier than 2 weeks. furthermore, once they finally did come to fix my heat pump, the technician said he had to order a part and he would call me. never heard from the man nor the company. a week later i asked the status of it and nobody had any record of what he had done.i could go on forever on this. but the purpose of this review is to warn other: go somewhere else besides SEARS. they suck.

My appointment was scheduled between 8 and 12 on Saturday. I arranged other appointments/commitments around that time frame. I received two confirmations of that time slot. At 2:00 the technician called me to tell me he had a full schedule and was running late. He didnt arrive until after 3 and was there for 45 minutes. Pretty much shot the whole day. I have no complaints about the technician or the repair, however, Sears has to do a better job with scheduling. I spent the whole day on this minor repair.

Was prompt, knowledgeable, and answered all our questions. had a pleasing manner.

The technician was great. Professional and pleasant. Fixed the problem right away. Recognized the problem because it happens often in this very expensive refrigerator. The schedulers and others at the end of the phone were poor at best. The info system is bad.Too many details to go into, assume you are talking to people who have no idea what is going on.

The technician was very polite and efficient. I really liked that he explained everything to me. I appreciated that. I believe Sears is one of the best places for appliances and follow up.

This was not the first time the technician to repair my wall oven has been to my home. I was very pleased with his work and he took extraordinary care when making the repair. Unfortunately, I have had to call the technician back again because now the oven is making a loud buzzing sound which it had not been doing before the repair.

I had a dishwasher leak that has hindered our kitchen for several months. Using the Sears Appliance Repair, our technician was able to come out the next day and repair the dishwasher very quickly. Wish I had contacted them earlier. Great service!!!

The technician, Mat, who came out to address the control panel on our Kitchenaid dishwasher today (9/13) as a follow-up to our appointment from August 18th was prompt, courteous and professional. He was able to quickly replace the faulty panel and reinstalling the correct part and testing the system prior to his departure. I would give him a 10 out of 10 for his performance.

Good experience. Tony was very professional and knew his trade very well. Was not satisfied until he did the job right. One part did not fit exactly right and gave me the option of replacing the motor only. Highly recommend him to anyone needing repairs.

The oven repair man who came to our house was on time, professional, and very courteous.We even had a good conversation about things he was studying online I expressed interest in.We were very pleased with his work and with the timely repair.We will definitely recommend your company!

Repairman was great, however scheduling was terrible. My stated window, set by Sears, was 8 - 12. At 11:30, when no one had yet arrived, I checked on line. While it still showed my appointment window of between 8 - 12, it said the technician would arrive between 1:45 and 3:45. He did finally show up at 2:45 and took an hour to make the repairs. Basically held me captive all day...

Great experience. Technician was informative. Knew what he was doing. Fixed my problem within 10-15 of entering my house. Washing working perfect again.

The technician was polite and on time. However the repair did not make the vibration of the washer go away. We still have the problem. Have been in touch with Sears and scheduled another appointment to see if they can correct the problem.

Very pleased with my repair. Technician found the problem quickly and had a replacement part on his truck. In and out in about an hour and my refrigerator is working great.

Technician called on route and arrived on schedule. Repair needs were determined quickly and fortunately the technician had the part to do the repair on the spot. The technician was polite and professional. The only pain was the cost of the part which was expected. Repairs on GE side-by-sides are expensive. Overall a good experience with this appliance repair.

I was told there was nothing wrong with my washer and the next day when I did a load of clothes, the same blue stains appears on them. The serviceman was more interested in telling me how I (at 75 years of age) did not know how to wash clothes rather than listen to the problem I had with the machine. I am highly dissatisfied with Sears service.

The technician put GE parts on a Jenn air range and now my range is worst off.

Pleased with the actual repair personnel; NOT happy with the scheduling and 2-week wait to get the repair service. Background: first repair was 6-days from call to appointment. Job required ordering parts and follow-on appointment 8-days later. Repair accomplished 2-weeks after first call, but ineffective as appliance broke again 5-days after repair. Next available repair appointment is another 2-weeks away. Two-week wait for repair appointment is not acceptable.

Sears extended warranties are a waste of money. Ive had a number of Sears major appliances over the years, including a washing machine (3-yr warranty) and a GE oven (5-yr warranty, $299.99). While I didnt have a need for actual repairs on either, I did use the opportunity for a maintenance checkup on both (I did put it off until near the warranty expiration). The technician in each case did very little. In the case of the washer, the tech asked for a few paper towels and some Windex. That was apparently his or Sears idea of doing basic maintenance on a washer. I couldnt believe it. For the oven, there wasnt a great deal more. Pre-heat the oven, check the temp with some gauge (at least had equipment this time). Done in 15 minutes or less. I cant say how they would have handled actual repair work, but their basic maintenance was part of the warranty and I received virtually nothing for it.

Technician was on time and performed maintenance quickly and without impact to other areas of my life. courteous and helpful.

The service was fine, the technician was great and personable. though there is apparently not a fix for the problem, or the problem was not solved.

Our service technician was outstanding. Not only did he explain and fix the problem, he offered preventative measures we can do to prevent similar problems in the future. Best decision we have made for service work was calling Sears.........

Our LG washing machine was serviced, and we were charged $157.00. The repair man was on the phone with someone, asking what to do. He told me it was fixed, and left. When I ran a load of laundry later that evening, the machine did the exact thing it did before the service. While I was able to schedule the repair service quickly, when I telephoned for a call-back, I was given a date for two weeks. Would not recommend Sears Appliance Service. I do not look forward to the call-back, as I expect I will run into the same problem. At this point, I would refer a refund.

The technician arrived during designated time and was very efficient in checking the HVAC system

It took 2 visits by 2 different technicians to get this done. The first tech (tech ID 0553579) was a rude SOB who couldnt do the job and left after an unpleasant exchange of words. I filed a complaint. You need to fire him.The second tech (ID 0933051) fixed the unit quickly, was very pleasant and should be commended.We are unlikely to use Sears appliance repair again and will tell everyone we know. Jim Brown

One-star goes to our Sears repairman and whoever he spoke to the phone while at our house.Five-stars go to the Sears salesman who suggested we exchange the freezer.Here’s the story:Our new, two-week old and highest-rated Consumer Report’s chest freezer (Kenmore 17802) took three days to cool down properly and kept a difference of 10° between the bottom and top, which meant that we had to set the unit for -10° in order to get 0° at the top. Upon learning that our freezer was just two weeks old, the Sears repairman listened and then called someone “higher up” who said that a differential of 12° was acceptable.After speaking with a Sears’s salesman and explaining the situation once again, he suggested that we exchange the unit, which we did. The new, new freezer took just two hours to cool down and has been maintaining the correct temperature, while set at 0°, with no more than 2° difference from bottom to top. We can also now hear the compressor turn on; whereas before, we could not.So now we couldn’t be happier with our new Kenmore chest freezer, but the experience leaves us wondering about the quality of future repairs.

Our service repairman was very knowledgeable, friendly, timely, and professional. A true pleasure to work with. Thank you!

The technician did not repair the lawn tractor. He said I needed a higher rated battery and air cleaner. I replaced both and the tractor still has the same problem. So, I am out the cost of a new battery and the cost of your technicians non-repair. A total exceeding $150.00.

4th time same problem has been repaired on this refrigerator. Sears warranty a joke, they wont replace as they said they would when I paid hundreds of additional dollars for the extended warranty. I guess I saved money on a lot of service calls, just would have been. nice if it had actually been fixed one of those 4 times.

Excellent service, tech showed up with parts on the truck and checked our dryer to make sure it was running at full capacity as well.

Great service. Knowledgeable and courteous staff. Overall excellent experience.

Our serviceman, Joe, was timely knowledgeable, efficient and friendly. He had it all.

Excellent service. Punctual and took the time to explain why the first repair didnt fix it and why the additional part was necessary.

The service was well done, the technician was kinowledgeable. We ended up paying a lot more than we expected because we got a full service agreement for our home. I am hoping that lives up to expectations. I would rate the service 4 stars.

My repairman arrived early and was incredibly helpful in every way. He quickly and easily diagnosed and fixed the problem and gave me great laundry tips!

The service was just not acceptable. One of the biggest issues was we requested for Sears to send two people because of the access to the washing machine. Only one representative showed up and he said that the insurance people didnt cover for 2 people, I had to come from work to help him and missed 4 days of work because of them. The funny part was when I complain on the phone, the representative always said they will be sending two people because of the technicians safety and customer service. I even talk to the manager and still no changed, it took them 5 months for they to find the issue and fixed the issue. Im no happy with sears and their extend services I will not recommend them or their services.

The belt went on our 5 year old Kenmore washer, and the dryer was acting up too, so I put in a repair request online. It only let me choose 1 appliance, so I put in the notes that I wanted the dryer fixed, too. I couldnt be home, so my mom waited for the tech. The tech arrives, but the model #s are worn off the machines, so he cant read them, so he charges us the $79 & leaves, but says he can come back once we have the model #s. When I got home, I called sears repair, and they give me the model #s. WHY COULDNT HE GET THEM WHILE HE WAS HERE?? They send him back out in couple hours later, and he gives me grief, saying hell have to charge us another $79, and are we sure these are the model #s. I have to call in & get the to tell him that were covered under the first $79. Then he doesnt want to do the work because hes not sure theyre the right model #s, and asks us several times if were sure. I get the distinct impression that he doesnt want to do the work. Eventually he actually looks at the washer, and says we need a new belt. He orders one, and says it will arrive later in the day. He calls back later to see if its arrived, but no belt. He calls the next morning, but still no belt. I call Sears in the afternoon to find out where the belt is, and they tell me that it will arrive in 5-7 days, and theyve already made an appt to come back out in a week. Were they actually going to tell me that at some point? So my washers not getting fixed for a week. Meanwhile, while he was here, I asked about him also taking a look at the dryer. But since that wasnt on the work order, he couldnt. Called the main Sears line, and sure enough, theyd have to make a SEPARATE appt. and send him back out on another day. Even though Id requested it in the original appointment. Apparently no one reads the notes. The washer may actually get fixed next week, and it may turn out fine, but the whole experience has made me hate dealing with Sears home repairs, and I wont be doing it again.

This is probably the 5th time we had them come out for our Kenmore dishwasher. I called because the dishwasher is not draining the water and our once quiet dishwasher is loud. More or less same as the other 4 times theyve come out. This time, I was asked to verify the model number of my dishwasher - apparently they wanted to make sure I didnt steal it, (she said she had the number but wanted me to verify it!) and then they proceeded to tell me to scoop out all the water and make sure the filter is clear. Im not sure why I would call if I could repair the thing myself. I finally asked, can I please schedule an appointment? So now my appointment is over a week away. Who knew they were so busy when they want you to fix it yourself.

The technician was efficient, personable, and had answers for a couple of questions I had. The whole experience was great!

Great job. If you are fortunate enough to get Tony as your service repair guy, you will not be disappointed.

Akbar was professional and courteous. My dishwasher is working again and he introduced me to the Sears Home coverage plan. THANK YOU!

The technician called and arrived in the allotted time frame. He was very courteous and professional. The job was finished in a reasonable time and the repair corrected the problem.

Our repairman was polite and professional with the repair itself; the dishwasher was repaired during the first visit - so fully satisfied re: that important aspect. However the hard sell on the extended warranties was unreal! This started by the operator when I called to make the appointment, and continued with the repairman. I began to think that they would not complete the transaction until I caved and bought some extended warranty on some appliance. I deferred multiple times but the attempt to have us purchase these service warranties would not stop. This became quite annoying after I declined for the 4th time, and he still came back with another angle, another appliance, another term, another rate. I have heard this same hard sell occurred with other friends and family members. Same tactics as a cars salesperson - let me check with my manager on the specials / best rate, making us involuntarily invest time and social capital to pull us into a deal. Although we prefer the Kenmore brand and the repair work itself was fine (though a bit overpriced), I truly do not want to have to go through this hard sell again, so likely will not use Sears Appliance Repair again.

Great work by the technician. He was quick and efficient and exceeded my expectations

The service was prompt and the oven repair was well done. The technician was very friendly and knowledgeable.

The tech was great about calling first to diagnose the problem and make sure he had the part in stock - he came to do my job before an expected LONG job because my fix was so small - I appreciated his consideration!

The repairman showed up right when he said he would. He analyzed and repaired the problem with my washing machine quickly. He offered suggestions without a hard sell. It was a good experience.

The repair person was prompt, knowledgeable, quick and even likable. I was very pleased with the service and the price.

Mike and was very professional, friendly, and did a great and clean job of fixing our appliance.

Your last technician is an excellent, professional,he is a great workerIm happy the work he did it in my dryerJuan Cuenca

Very good service. Technicians were very professional. They told me what was wrong before it was fixed.

Were going to gauge how its going but seems to be taking longer to dry clothes. My wifes only disappointment was that the TWO technicians did not clean up the mess they had left on the floor or reconnect the air vent to the outside. Parts box was left behind which we recycled. The air vent was especially problematic since she is 66 and had trouble getting up and down off the floor. I would have thought they would have replaced the venting since they replaced the motor on my dryer or at least made sure it was connected. They seemed to be more anxious to extend our warranty then anything since our products are so old but thats why we have the warranty.

Spent $280 their service tech came out .. blew steam in the fridge (literally) said the steams moving and fixed nothing had to ask another company to come out and fix it. the entire process took them 7 hours. (the whole fridge was frozen over and the cooling fan was not moving) it took Sears 25 min IF THAT. Customer Service is now ignoring my calls and not dealing with the situation. i wouldnt recommend them to anyone.

Great Service, I had no problems at all. Keep up the great work!!

Great experience. The repairmen were knowledgeable and courteous.

Your repair service is terrible. My washer has been out of service since Dec. 16th. You refuse to admit it cant be fixed, you send rebuilt parts. I would never recommend Sears to anyone. I only gave it one star because I had to in order for this to post.

The service perform met my highest expectation. The service man was curtious and very efficient.

Will never use them ever again. Appt window was for 10am to 2pm. Changed several times and finally showed up about 4pm. Washing machine is Still making noise $250 later. The repairman kept trying to sell packages to me rather than fixing machine. He took my credit card and then drove away with it. My bank then declined any transactions and flagged the charges I believe due to the repairman putting info in wrong. I hope. I now have fraud monitoring too.UPDATE: washer stopped working. Had to have them out AGAIN. More time missed from work. And washer still makes SAME EXACT NOISE.HORRIBLE.CAN I GIVE ZERO STARS?

The technician was very nice and knowledgeable about the washer and the issue that it had.

I would give 0 stars if possible. I have had the machine repaired (washer dryer combo) by a sears tech, the same one, maybe 3 times now. last two times was lied to blatantly, told they came and knocked but no one answered ( as I was watching tv in the living room next to front door.. lie 1) then they said that they couldnt find parking (lie 2), so I went outside of my building and see complete open spaces without even having to turn my head. Then the best lies came when the tech actually arrived. ** my clothes come out of the dry cycle wet because of lint(lie 3)** which was nonsense because in the end the machine was filling up to the brim with water on a DRY CYCLE. After that time I decided to take a video of what happened to show the tech, which I did and he had told me it just needed a reset **the motherboard** and that after he reset it it would be good to go on my usual laundry. Again the same problem happened two wash cycles later, but this time it filled to the brim and flooded my apartment. I have now lost both time and money putting in for cab fare to laundromat to wash clothes since the repairman was too incompetent to do his job/ seemed he just wanted to come up with an excuse for the problem to say he fixed it. In the end of the last appointment on tuesday 8/8/17 I was told he would be back on tuesday 8/15/17 to follow up. SO I TOOK OFF WORK AND HE NEVER SHOWED. Called in and he had never reported an appointment for that day, so again, I was lied to. Dont ever go to them. I will be finding the best way about going on getting my hard earned money back that should have never been spent if the machine wa so called fixed.

Excellent Tech, extremely professional job. Curtis and even followed up

Horrible. This showed me we will never ever again buy anything from Sears. The worst customer service I have ever had experience with!!!!

Great serviceman. Very thorough and informative.