Do not rent from this store!!!!!!!Service here is horrible. I rented a few trucks from the place with a couple of stories. The first being I rented a truck to find out it was at the back of the line of trucks. I went back inside to get keys to one that was in the front or have them move the others so that I could get out. They had no idea where the keys were to the truck!Story 2 one of the last trucks I rented had major damages that I did not notice until I arrived at my destination. (Silly me for not checking the inside like they ask you to). That being said it should also be the responsibility of the employees to check their trucks and also document with photos every time one is returned. Now I am on the hook for a large bill. Thinking that the company would care about its customers and look into who actually caused the damages. This is what I would do myself as an employee. Nope I was sent to the Boston Manager. Speaking with him he gave me confidence that he will look into the matter and handle it for me. I was able to sleep again. A couple months go by and now the manager will not take my calls or answer my messages. He has completely blown me off. I was in no way intrusive to him and always respectful. I will never rent from this U-Haul or any U-haul for that matter ever again. They have lost my trust. -5 stars.
Spanish! Portuguese! Creole, Hebrew, Korean and more!Just a few of the languages spoken by the manager. Hes so busy with his polyglotal identity he must be stressed :(Or SOMETHING must have caused him to be such an a-holeHard working man!
The guy Andrew at the computer was the best. He was in the the store jamming out so hard to some great music. Got me in a great and happy mood. Thank you very much buddy.
Drew went over and above for me to make my experience so much better. I was originally scheduled to pick up my UHaul in Worcester, MA when that was all I could find available online. Drew made several calls and was able to get me a truck at a location within walking distance from my house. It saved me well over 2 hours and I am so grateful for his help. He even went and picked the truck up himself. He was so proactive and committed to ensuring I had a great customer experience. He is a wonderful example of an amazing UHaul employee.
Jovial and proactively helpful. All around very happy with the service I have gotten here.
They charged me 212.0 extra dollars on top of the 50 it was supposed to be, claiming that I drove 68 miles and I that I didnt left the gas required when I left even more gas than supposed and I drove less than 20 miles, very unprofessional and Im very angry
I am not one to review anything, but this one sadly I will have to. I was already informed about the bad reputation of this store, but now, sadly, I had this incredibly awful experience. After making an appointment more than once, I arrived on time and on the right day, and was not talked to. Even after complaining to
Long wait time due to understaffed. Self check-in doesnt work because the online reserved vehicle cant be accessed. There is only one staff in the office which has to handle all the check-ins and returns. Had to wait an hour and still hasnt gotten my vehicle.
Bad experience, Rude owner and bad customer service!Highly not-recommend, save your time/money and visit some other branches
I returned the rental truck with the same amouth of gas i took it with and they still charged me gas thinking i was not gonna check my credit card statement... this placed is full of nonprofesional workers
Terrible, and be careful, you could be charged $25 cleaning fee even you clean the truck, without consent or acknowledgment. This is the only location where I experienced such criminal act of charging fees that I was not made aware of! I returned the clean truck even it was not clean when pick up at 2:29 PM but in receipt they put 6:44 PM. I requested to check the truck before I leave but she was acting like she is so busy while there is only one customer in the line. The frond door has Wear a mask sign but lady at the front desk has NO MASK. I call back to ask question about $25 fee but she was so RUDE to me and refused to explain. Worse experience in my life and I will never go back to this place.I recommend going to a different uhaul or another moving or storage company.
Needed a truck, swapped it up for a bigger one at the counter. They were super helpful getting me in and out and on my way. Returning was super easy, and Andrew made it a really nice process all around!
Amazing experience! Amena was a great help, super kind, respectful, and explained everything well! Will use them again and recommend highly!
Twice in a couple weeks time Ive had a great experience with this location. Thanks to Andrew, who was attentive an very helpful. Tony the GM seems to be running a good crew there.
If I can give more to this great team, I will. They are professionals and nice, yes Amina and Tony are great associates, smiling faces and knowledges made provide me with respect and care.Thank you 🙏
Rented a truck using the mobile app, the experience was pretty smooth. My only gripe was the length of the authentication process, at points I thought my phone was frozen but it really was just taking that long. But the truck was clean and well maintained. I love that a truck can be rented without ever speaking to a person, you just cant beat the convenience factor.
Bad experience at this U-Haul location,bad customer service, my card got charged more than the amount they told me and showed in my receipt, DONT RENT HERE!!!!!
Rented a uhaul van here. The mobile pickup is convenient. But this time, I had to go inside and get the key from staff as opposed to getting it from a key box outside.
Poor Customer Service on 8.4.21 around 10am.
The employee who had helped us, was super friendly and helpful. Their prices were very reasonable. I will definitely go there again.
Quck amd clean
Good cust service
Terrible, and be careful, you could be charged for an insurance fee without consent or acknowledgment. This is the only location where I experienced such criminal act of charging fees that I was not made aware of! I had to wait 27 minutes to communicate with someone in the building. Waited 27 minutes with 4 other customers and no employee in sight!Check your billing to ensure no other charges were added because they don’t care.I recommend going to a different uhaul or another moving or storage company.
I’ve used Uhaul before multiple times by far THE WORST branch i’ve been to. the guy at he counter was in the bathroom for over 20 minutes and didn’t pick up the phone when i called before hand. they overcharged me +100$ of my actual bill. he didn’t check the car when i returned it amd said he’d email me the summary with the bill. never again. if i could give it a negative star i would!!!!!!!! avoid this branch at allllll cost!
Anybody home???!!! Waited about 20min inside for employee to show up. Afterwards so rude. Terrible service
Incredibly slow wait time (probably about an hour). Only one person working- he was doing his best, but there was a giant line, and people were waiting a minimum of an hour. Management should either have someone on call or have two people on shifts.
Good service! Andrew was really helpful.
The Customer service more bad you can see in your life
Everyone please, come down and see my friend Andrew Cherry. He is an expert at his job and will take care of you the whole way through! It was an absolute pleasure meeting Andrew, he went above and beyond his job duties to assist me and my friend early Tuesday morning on July 16, 2019. He was very patient with us and even offered us cold water after coming in from the hot summer sun. Andrew deserves great recognition as he performed his job with confidence and professionalism by not only making sure I the customer were 100% satisfied with our interaction but also with our rental.I definitely recommend this Uhaul location.Clean and well organized.
Received friendly and helpful service, got my truck, completed my move, and returned it with no issues
I waited 1 hour and a half for the kid to tell me I gota give him a min then waited another hour and no one could help me would never come bak and I advice if ur thinker about renting don’t not use this store the help is nowhere to be found and if u do find someone they won’t help u anyway very disappointed and the manager suckes
Wouldnt buy back unused boxes because their employee didnt print the receipt
Worst U-Haul I’ve ever been to. I had trouble getting my keys and no one was in the store. I had to bang on the back door until someone came out. Once I finally got the keys the truck wouldn’t start so the guy had to give me a different truck that was supposed to be for someone else. Definitely not coming back to this location.
Saved $1,000 and 4 hours.Was planning a cross-state move. My initial plan was to just rent a truck from UHaul and move my stuff into a PODs container (couldnt have street delivery b/c covid). When chatting with one of the UHaul team members, Andrew, he was surprised by how much I was being charged by PODs so ran he ran quote that came back over $1,000 cheaper for UHauls POD-like option called U-Boxes. So I cancelled my PODs order and went w/UHaul for everything. Also since this facility was right next to where I live I only had to drive 5 min instead of 30 min to the PODs location.Even after I committed to using UHaul, the team, and especially Andrew, continued to go the extra mile to make my moving process easier, paying attention to the small details (like putting the pods containers right next to my moving truck, setting me up w/furniture blankets, offering to help unload the heavy items, turning the lights on in my moving truck, etc.).Overall a great experience that made my life easier. Highly recommend! Thanks to the entire team for making my move easier!
I am very happy with this U-Haul location. I dealt with Andrew a very nice and professional employee. He handled the situation very fast and professional. I would recommend this location.
People didnt want to be helpful. Overall bad attitude
This U-Haul is the worst in entire USA, they charged me 1 full day for 1 hr late return. Although one associate told me via phone I can return by 5 pm without paying a fine. It’s manager and other associate was shouting at me using slang words and told me they want to charge me more for cleaning and others too. Not a professional customer helpful based U-Haul. It’s GM was talking over phone and acting like they are thugs, and we are nobody. Never ever go to this location because they are not a good u-hauler. Do not recommend to any of my friends and relatives to go there.
Very bad experience! Ordered a hitch installation a month ago, moved my appointment many times without to send me any text or mail, called to have information nobody answers, the manager received mails and text he never answered, at the end I had to cancel it because to tired to hear the same thing since one month. Avoid it if you need the hitch installed!!
This U-Haul location is my worst experience, I was treated rudely and even got hung up on by Heather. But I spoke to Odis and he was extremely helpful. He even provide me a driver and answered all my questions. He made my day a lot easier and less stressful. Thank you Odis these 5 stars are for you
Was there almost 15 minutes before anybody realized there was a customer in the store
UPDATED:Ive been trying to get a partial refund from this office from a truck rental where the milage was messed up (I actually drove 10 miles and my bill said I drove 250 miles), and it has been a nightmare. First, I was denied the refund without being notified, I had to call U haul customer service to discover this. Then, I called the manager, Luis Cardona Jr., to ask him to call me to discuss the case, which he never did, and instead gave me a refund for $15 (I am owed closer to $290). Now, I have tried to call AGAIN to get this money back, but he continues to refuse to call!Update = I have finally gotten in touch with Luis and he did refund me the amount I was owed. Unnecessarily long and difficult process, but Im grateful for the money back!
Drew at U-Haul of Malden-Route 60 is life saver! He really came through for us on the worst day of the year (Sept 1st). I cant recommend the service and the level of customer service that went above and beyond enough!
The manager here always worked with my employers terrible renting habits, which made things easier for me. The only time Ive had to wait was for the computer systems being down. Always received a clean van so I always mopped it down for them on return. I could see how the managers old school demeanor could rub certain people the wrong way. The manager and two other guys I usually worked with were polite to me.
We got our truck at this location because our original location we booked at (month in advance), was not helpful and didn’t have it because “online reservations don’t matter.”When we got our truck, the gas was only half way instead of the amount he told us. We told him about it and he said to bring it back half way and that he would take care of it. We get back to our place to start loading and he never gave us the dolly he said he would grab for us. So we had to drive al the way back to pick it up.Next day we come back to drop it off and the guy at the counter was very rude and lazy, he was eating food and didn’t even take a pause to say hello or anything. He continued eating and talking to us. We then told him about the gas and he stated “no I know him, he would have written it down” as if we were lying about the gas. It was extremely insulting and disrespectful to say what he did. Maybe the staff should do what they need to and not accuse their customers. We are not happy and do not plan to use UHAUL anymore. There is always something wrong w their staff, they clearly don’t do their interviews well.
Customer service was AMAZING!
No one is at the counter. All you have to do is wait once you visit this U-Haul center
If I could give zero (0) stars I would. The Uhaul website said that they had the proper hitch in stock for pick up / installation. Since websites can sometimes be wrong I chose to call ahead to verify its availability instead of making the 30 min trip for nothing. I sat on hold for 35 mins waiting for someone to take the call, when ‘Felicia’ finally answered I asked to verify the availability for pick up, I was put on hold again for another 30+ minutes which automatically transferred to Uhaul’s national call center. I explained what I needed, the call agent tried to contact the Malden Uhaul; store number 837041 at 420 Eastern Ave, a half dozen times with no luck. Drove to Malden, they didn’t have the hitch but did have bike racks. Was told that the Cambridge store had a hitch and the same show room of bike racks that Malden did. 40 minute drive to Cambridge, they had the hitch, but not a single bike rack. Purchased hitch, then drove the 40 minutes back to Malden. When I approached the counter person about the snafu, he said he didn’t help me last time and announced to entire store, in front of numerous customers that he, “I’m so done with today. I’m is so done with annoying customers.” I asked if he sells bike racks, he then kicks his chair against wall. I presume his shift manager then asks, “is everything alright,” he screams that, “Look I slipped on water, don’t you see the f$&@ing water!!” He then storms out of the show room. The shift manager does eventually help me and sells the bike rack. I get home and it is missing critical parts. (e.g. the locking security pin for the draw bar and the rubber bike retaining straps splitting due to age.) As a 24 year military veteran I have utilized Uhaul many, many times over the years for renting trucks, trailers, hitches, and obtaining moving supplies. In all my years I have NEVER been party to to such an egregious show of outright threatening acts by employees, complete LACK of customer service, and purchase of incomplete products. This is absolutely OUTRAGEOUS! As a customer based company your HQ, the GM, and any would be customer needs to realize that if you go to this location you will receive Sub-Par everything as long as these employees occupy the store’s billets. Customers be very aware, the Malden store # 837041 on 427 Eastern Ave will give you painfully long wait times, bad information, threatening actions if you annoy them with basic real world questions, and incomplete products. Note to the store’s GM, I have taken over units like this, the only way to root out the toxic staffing is to remove everyone with the toxic attitude..... In the case of store # 837041, that is a complete replacement of staff. These people are doing you no favors, nor are they abiding by Uhaul national’s standards of behavior for their company. For the potential customer, go to any of the other Uhaul locations in this area. Avoid this place like the plague until the GM can replace the staff members with someone better than a clod of,,, well,,, dirt.
The manager was very rude to us. We tried to reschedule our U-Box pickup from this location 1 day sooner. I called their office twice to make sure that they are open ad to inform them that my moving help will be picking up our box at a given time but their employees didnt inform us that we need to call U-Haul Call Center and reschedule it. When our moving help arrived at their location to pick up our box, the manager was not only rude to them, he even called me and told me that he cannot do it. I told him that I called his office twice about this and his employees said that it was ok.He then proceeded to make my moving help wait for an hour to do the needful. The managers approach to this incident was disappointing and unprofessional. I will certainly not recommend this place.
This place sucks. They like to add unasked for insurance to your bill hoping you wont notice. And even when you do notice, they make it difficult to get fixed. They also have at least one employee who is a total moron. Stick to the location up the street closer to downtown Malden.
Manager here at this branch is a complete joke !
The guy taking care of us was rude and seemed like he didn’t want to be there and was about to fall asleep. We wanted to rent a truck and we knew they had the availability but he didn’t even bothered checking he just dismissed us. Honestly a horrible experience.
Luis is the best!! great customer service!
They don’t even deserve 1 star !!!! Bad customer service ever it’s just unbelievable!!!!Never came back here anymore!!
AVOID THIS PLACE!!!! Worst Customer service, the truck was dirty and I had to clean it before I could use it, also the miles and fuel were wrong on the estimate contract and they tried to charge two extra days... have to make several calls and they returned the rental fee but forgot to return the insurance then finally returned the insurance but charged a cleaning fee when I returned the truck cleaner than I got it.
The management team of this location were very helpful considering Uhaul corporate has basically failed in assisting with my cross country move.
The employees here are very rude and disrespected me while I was there. I definitely will be using another store next time.
Was there at the end of the day to rent a truck Trey stayed late to help me
U-haul center might be good but dont take moving service with agent working in this center, he had given tough time to us. They will ask for extra money mid way and leave you alone with all sfuff outside if you dont pay extra money.Really really very bad service... never ever suggest you this.
The day we arrived to drop off our truck there was only one person on staff who is very overwhelmed he simply told us to park in the back and leave the keys in the truck and never check this in We later found out that we got charged an extra day for being late which was not the case
Rude and lazy staff
Their customer service is the worst. Waiting for 45 minutes to rent a vehicle. They have to be the rudest people I have meet. Every-time we are here there is a problem with their computers (that’s there excuse for the very slow service).
Very helpful staff
When I enter the store I dont find any employee to help me i stay there 15 minutes, in then finally the employees show up and he was really rude to me
Arent they all the same? Staff person was friendly and put his cell down when I walked in
Its very good
U-hall excellent customer services
Friendly employees
Just bad service.
Always helpful
Good product choices but the service leaves something to be desired.
I didnt like the service.I did not like the service.
Very good