I loved this place until I got scammed :( I canceled my membership because I was moving, paid the addition month membership because there was a charge within 30 days, and then was told my membership would “automatically cancel.” I was charged once again a month and a half after canceling (July 15) and have still not received my refund almost a month later. I’d be careful about signing up for a membership if you are a young person on a budget because you may continue to be charged once you cancel. Love the instructors though!!! Wish this hadn’t have happened :(
I have had poor experiences with this place that left me unimpressed in the past, but I decided to try it again. I booked a class for 8:30 AM today and arrived at 8:31 AM. I used to have a membership at this place previously so I knew there was a grace period of 5 minutes. When I arrived the woman working the front desk told me I couldnt go in because the class already started, I told her I was within the 5 minute grace period to which she agreed. Then she told me I couldnt go in because the bike I was assigned was not working. The instructors here are good, but the management and front desk staff have continuously left me unimpressed and not wanting to go back. Cyclebar Hilldale - Do better and dont deflect your mess up by trying to gaslight your customers into thinking they are the reason they cannot take a class.
Wonderful cycle family here! Patient and supportive staff —- can’t say enough good things! Love-love-love!!!! ❤️
Truly the best, most energetic, and inspiring cycle experience in Madison. All the instructors and staff are passionate about what they do and make an effort to get to know the riders. The theme rides that pop up on occasion are really fun too. I always leave trying to figure out when I can book my next bike.
CycleBar is an all around great experience socially, mentally, and physically. It holds me accountable to get work done that I might not do on my own, and I have so much fun here! The entire staff is always so friendly and welcoming, no matter who you are!
Ive been a member of this studio since it opened and am so glad I made the decision to join a year and a half ago. Even though the activity is the same each day, every workout feels different because of the instructors music choices, choreography style, and motivation. The studio is always clean and fully-stocked with the essentials (hair ties, bobby pins, towels, toiletries, etc.). Youre greeted with a smile and enthusiastic Hello! every time you walk through the doors and even though the staff see hundreds of people each day, they seem to know almost everyone by name (thats pretty amazing). The energy is just so positive and uplifting. I never liked working out until I found this place and Im so thankful I have. Much love to the Hilldale crew!
I love this place especially Katie. She is by far the best instructor ever. She makes it fun and challenging at the same time.
This place is the best! The instructors are awesome, the location is super convenient, and the work outs are FUN! Longtime member, lifetime fan!!!
I really cant say enough good things about this place. The classes are always so energized, the staff is always welcoming and attentive. Best workouts ever!
Great customer service!!! All of the employees are willing to help and go above and beyond to get you fitted for shoes, your bike positioned correctly, answer any questions, and get you ready for class. Everyone has a great attitude! I have done many different workout classes and this is the most top-of-the-line service I have ever received.
Cyclebar is awesome! The music really helps push you and makes the workout more fun.
I absolutely love Cyclebar! Wonderful staff in both locations and the instructors truly motivate you to reach your highest potential during classes!
Love cycling here! Staff is super friendly and the facility is clean amazing
I’ve been going to Cyclebar since opening in March and have been hooked! The place is always clean and organized, you’re greeted with a friendly smile, and the workout is great! Each playlist is different and the theme rides are really fun! Instructors are always willing to talk after class and help you reach new exercise goals. They frequently have different promotions and deals so it is more affordable. Highly recommend!
The classes at CycleBar were fantastic, but PLEASE DO NOT GIVE THESE PEOPLE YOUR CREDIT CARD NUMBER. Both my coworker and I had memberships and we had to freeze our accounts, as we were going on short term assignments for work. Per our conversations with the staff, we were charged the payment for the first month we were gone, with the promise of it being applied once we came back and “unfroze” our membership. Fine, no problem. But, second month goes by and we are AGAIN charged, although our accounts should have been frozen. My account is now missing $99. I have reached out to CycleBar Hilldale on multiple occasions, with staff promising a call back from the manager. It’s been over a week since I started reaching out, and I have not had a single outreach from management. Very disappointing and unprofessional.
Ive been coming to this cyclebar for over a year and have loved each class! I previously went to both cyc and soulcycle (in another city) and cyclebar has by far been my favorite. All the staff know everyones name, the instructors are nergetic and encouraging, and each class is a hell of a workout. Highly recommend (especially Elins M/W 5:45am classes)!
They make classes fun. I enjoy my unlimited membership
Every experience Ive had at CycleBar Hilldale has been positive. The staff is consistently polite, kind, and welcoming; I am so happy I became a member. Mariah always goes above and beyond to help with any requests; shes extremely friendly and personable. All the instructors really motivate me and push me to get better with each ride. The facilitys location is ideal for both Middleton and downtown residents.
Cyclebar with its cool theater lighting, fantastic playlist thumping through a killer sound system, and fun talented Cyclestars hooked me on my first ride. Hoooo, did I struggle. That was a humbling first ride. Now, I can honestly say I have LOVED feeling my strength improve & my bod tighten up as I push my power numbers on each ride. I appreciate knowing I will have a challenging, awesome ride with every instructor. It never gets boring - Cyclebar offers a variety of rides that you can customize to your abilities and goals. I seriously cant say enough good things about one of my favorite bars in Madison :)
Amazing experience...amazing facilitites...amazing instructors.
Friendly, welcoming, a good challenge, fun, accommodating, easy to book.
Excellent programs & friendly staff!
Love it