I had the most wonderful car buying experience at this dealership. Starting from the moment I walked in, I felt valued and heard. From the start, Chea shared details about the car and listened as I described what I wanted and needed. At no point did I feel pressured to buy a car or add on a ton of features. Gil helped me finalized the paperwork and I left with the biggest smile. I highly recommend coming to this dealership to purchase your future vehicle.

As always the experience at Flagship in Lynnfield is top notch. They are knowledgeable/ professional and provide the best Quality service with a pleasant atmosphere and demeanor. . I’ve been a costumer for many years and I always recommend . On a special note two thumbs up to Nathan in service who I’ve had the pleasure of dealing with exclusively for many years

Craig was incredible! What a guy! The process was simple & straightforward from start to finish. I cannot say enough about the quality of customer service my family & I received while purchasing a car. Craig went above & beyond to make us feel welcome! We now have 2 Mercedes vehicles in the family & will continue to come back here, with no hesitation, for service & new vehicles whenever we need them! Thank you for such a wonderful experience!

I was very impressed by the help supplied by Mercedes-Benz of Lynnfield. I drive a 2016 Smartcar and it’s not easy getting knowledgeable support, since dealerships closer to home don’t service this car, since it’s no longer sold in the US. The Lynnfield staff were gracious and helpful. They have a loyal fan in me!

This was the second time I had my car serviced at Flagship, and I will continue to bring my car there because the service is truly great. I had a less than stellar experience at a different dealership prior to coming here. Stephen, my service advisor, was excellent. The scheduled service, inspection sticker, and a window button replacement were completed within one day even though a part had to be ordered. The cost of the service seemed quite reasonable. My car looked great when it was done as well. I love that they wash and vacuum your car while it is there. I also appreciate the option of having loaner car.

As always, highly personalized and efficient service. Nathan was the easiest person to work with and takes great pains to communicate any different issues that are discovered during routine work. Trustworthy and professional- a model for service dealers everywhere.Andrew St Pierre, Hamilton, MA

Nathan has been the best service rep I have ever dealt with. I originally met him in Cambridge at Herb Chambers. Imagine my surprise that he moved to lynnfield and when I was buying my vehicle and saw he was there that cinched the deal. Always prompt appointments and smooth visits. He has even helped me when I was out of state and had a problem. I would give him 20 stars if I could.

Awesome! Perfect! Wonderful! Stress-free!What more can I say?! Our salesman, Craig, worked his butt off for us. I honestly think that he should be issued some rollerblades for all of the running around that he did to accommodate us!If you want a Mercedes, go to Craig! Heck, if Craig goes to a car dealer that only sells AMC Pacers, buy a Pacer!!!! I’ve purchased many vehicles in my days and this was the best deal that I’ve ever experienced due to Craig! This may be hard to believe but, here it goes, we trusted him! I know, right? A car dealer that you trust! Wow!!!!

Stephen is extremely helpful. Anytime I have had an issue with my vehicle Stephen assures that my vehicle is inspected and any issue is corrected within a reasonable timeline. I would recommend Stephen 10/10. He has made my experience at flagship motors in Lynnfield a pleasant one . I have been to a few dealerships throughout my time and this dealership feels like home .

Amazing experience ! Julia P went out of her way to make sure everything went smoothly . Will sparks did a great job showing me how to use everything. I amVery satisfied .

The guys at the service shop are knowledgeable and very professional. Nathan and the other guys give amazing service. Keep going back because of the service...its tough finding a good shop that does the job right AND values you as a customer. Stephen is great too. Keep it up guys! 👍👍☺

Nathan took care of me from start to finish. He checked on me mid-point during the service to see if I had enough to keep me occupied! Though I had not planned to, I decided to take a courtesy car for a couple of hours to grab lunch and go for a spin in a newer model. It was the perfect excursion. Thanks for the suggestion, Nathan.

Stephen was great and helpful. I didnt have to wait for a long to get my service. all other staffs were so kind and nice too! It was great experience for my car service. I will definitely come back for next service.

I’ve been going to this dealer for many years, to the point where I feel like at home when I’m there. Renan is awesome at making things happen and dealing with people.

Flagship is the very best. I’ve been a customer for 17 years. Everyone at Flagship are professionals who are kind and understanding of each customer issue. They work with you and offer prompt professional service. Having the car washed upon work completion is a classy touch! Stephen Lopes is a gem who makes everything RIGHT!

Arthur gave me an amazing deal on my trade in and was incredibly helpful and easy to work with. The whole process for trading in my car, buying another one, and driving off the lot took less than 24 hours. All of my questions were answered and Arthur wasn’t pushy at all, which is rare in used car sales.

Renan was very knowledgeable, professional, transparent, responsive and patient. I brought my MB GLE in for B service and was provided a loaner so that I was able to still get to work. Renan provided me an estimate for service along with his recommendation w/explanation for a brake flush, which I decided to do. He respected my request to be contacted if anything of significance came up during the service and text me early enough in the day so that I had the option to have additional recommended repair performed. He also emailed me an auto status report and upon request he immediately broke out the labor and parts costs. He answered any questions I had and took the time to walk me to my vehicle so I could better understand the recommended repair (why recommended and level of urgency). I appreciated that he did not talk down to me and was never pushy. Renan is an effective communicator and I will be requesting to work with him for future services at this location.

This is the 2nd car I have bought with Julia and the 6th from Herb Chambers. Julia is extremely knowledgeable, listens to my needs and found me the right car at a very good price.

Stephen Lopez was SUPERB! Easy to work with and very accommodating and professional. Highly recommend and Mercedes should be very lucky to have him. Thank you Stephen!

Thank you Flagship Motocars of Lynnfield for your excellent service! The service dept is absolutely helpful, fast, knowledgeable and always have satisfying answers to my questions. You deserve the 5 star!

My Mercedes E450 had a flat tire on the way to Boston from Maine. I stopped at Flagship Motors and they took great care of us. They even checked to see if we had tire coverage, and unknown to us we did. They replaced the run flat tire AND washed our car at no charge. Brennan, our service rep was AWESOME! When I replace this car I am going to Flagship Motors. Cant recommend them enough. They even offered me a loaner so my wife could make her Drs appointment at Brigham and Womens.Thank you Flagship Motors for outstanding service.

I have known Stephen from the past, and he is a valuable asset to the dealership. I had an amazing and satisfying car-servicing experience with him. Knowing that he is now a part of the flagship dealership, I will most definitely come back to him always.

I always get great service at Flagship Motocars and recommend them to anyone looking for MB service. My car required a B maintenance service.. Nathan, who managed everything, was very professional, friendly, courteous and efficient. On his own initiative he arranged for a courtesy vehicle for me to use while the car was being serviced. There were a couple of dings on the car and they took care of them such that I could see no evidence that they had been there, even knowing where they were. And the car runs great! Outstanding job by all involved!

It was seamless. I called and set an appointment to go see the car I was interested in. My sales agent was Sean; he gave me the keys and let me take the car for a spin. Once I came back, we chatted about the best possible deal for me without pressure. The whole experience has been excellent.

Karl helped me with my purchase, very helpful, professional and delivered on his promise. Darnell was also great and extremely helpful, made the financing portion very simple to understand! I would definitely recommend!

I live in downtown Boston but I happily drive to Lynnfield just because I know they will make us feel special.Going to a place that you will have peace of mind because their service is impeccable is absolutely priceless.Keep up the great work guys thank you.

Mike Daly was excellent to work with. He didnt rush us through the process at all and really listened to what we were looking for, showing us several options that he had on site. He made us feel comfortable and that helped us to make our decision. We really appreciated all his efforts!

Always a great experience when I take my car in for service

Stephen was amazing and kept me informed by phone or a quick text, which was extremely helpful! He made my service experience flawless and easy. Thank you!!

Great experience buying a beautiful car at Flagship! Got great instruction on all the technical details as well. Better than I have with my cars purchased from other places in the past.

Renan and Mike make every service visit to Flagship a delight. So easy to schedule, get in, get out and they always find ways to save me money and only service what is needed.

My service coordinator was excellent. The wait time was a little long (was there from 8-10:30 for routine service). Appreciate the car wash too!

The experience was great and a lot easier than expected!

Nathan was fantastic and gave us great service and helped us with other issues not under our warranty. Friendly, reasonable and customer-committed. Will use him for all my family’s servicing needs at Flagship!

Very satisfied with the service at Flagship. Everyone was friendly, courteous and helpful. I love the text messaging aspect of being able to know when vehicle is done and paying also.Since purchasing my Benz a year ago I have all positive things to say about Flagship of Lynnfield!!!!

Horrible service. I purchased full 5 year protection for my car. brought it in for service with multiple nails in 2 of my tires. They kept the car for 52 hours and in the end had only patched the holes instead of changing out my tires. I ended up having them switch out all tires for new ones and paid for them out of pocket. not wasting time and effort on them anymore.

Great personalized service, very friendly and courteous. Very detailed describing the services received. Fast service!

Stephen at Flagship made the service experience as smooth as possible. He was straight forward and professional throughout the process. I would 100% recommend going into Flagship for your service.

One of the best experiences I have ever had any time I bring my car into Flagship Motors for service. Stephan Lopes is one of the best service advisors I have ever worked with. Thanks Stephen for all you do !!!!

Stephen was very informative during the entire process that my car was being serviced. Any new updates, he would keep me in the loop. Also, very kind and receptive and answered any questions that I had. Highly recommend!

I have been searching for a decent, used, well taken care of Merc-Benz E550 for over a year. Finally found one at Flagship Motorcars of Lynnfield and inquired. Within days, I am now the owner of a majestic 2014 E550! Mind you, I live in a state outside of Mass., but Karl B. made the process absolutely stress free and enjoyable! Thank you to Karl and everyone at FM of Lynnfield!Marc C.

I can count on Renna at Flagship Motors customer service department to always take care of me. She is so professional and easy to work with and goes way out of her way “the extra mile” to make sure that I’m happy. Good job, Renna!

Dumitru did the best he can to get me in a car I Highly recommend going to him he’s the best thank you

I will never hesitate to call this dealership for service for my MB! Steve Lopes was gracious and patient with concerns. I’m so appreciative.

I did have a good receive at first but took that down as soon as it hit four weeks since buying my car and still haven’t been able to pick it up. I was told it’d be a couple weeks. It’s been four now and instead of sending a runner down to do all the paperwork in one day, they mailed it making me the customer wait weeks and still haven’t gotten my car. I have now had to pay another month of insurance on my current car while also paying on the new cars insurance. I’m incredibly disappointed in the service and would never recommend this dealership to anyone.

Overall my experience at Flagship was great. About 30 minutes longer than scheduled which isn’t bad considering everyone is coming out of “hiding” so to speak. Renna was super welcoming and friendly. And the advice I was given and service I got done were top notch. It’s unfortunate that, in spite of a sign stating masks are mandatory, there was a man allowed to hang out inside without a mask for hours on end. And he spoke to multiple masked staff while there. Not a good look but I can’t complain about the hospitality or service.

I cannot say enough good things about this dealership. Renan, my service advisor is extremely helpful and made all of my interaction s so easy and hassle free. My experiences overall have been the best I have ever had at any auto dealership. Everyone I have encountered from purchase to orientation to service has been great.

Stephen Lopes in service was very helpful and professional, and the rest of the people who work in service too. They were very polite and serviceable.

For someone who doesn’t go to a dealership for service, unless I have, Stephen is a breath of fresh air. He’s knowledgeable, consultative, and very professional. The service here is top notch. You paid for a quality vehicle, pay for quality service. Thank you!

Always polite and eager to.help you with amy issue pertaining to my wife & I 2019 Mercedes-Benz.300E.

As always dealing with the service at Flagship Motorcars its a pleasure. Everyone there was professional and polite. I enjoy my interactions with the service staff

Renan is by far the best service representative for Flagship Motors. He goes above and beyond the standards in service and delivers with knowledgeable and professional demeanor on all issues related to Mercedes maintenance.

Flagship Motorcade of Lynnfield is the best service center I have been to in my 25 years of owning Mercedes-Benz. Nathan and the service department team went above and beyond to take care of issues from another Mercedes-Benz location. I will now only purchase and service our vehicles at Flagship Motorcars of Lynnfield, best service center I have ever been to, professional and honest.

After over a week and a half of legitimate bs from literally everyone I had dealt with when Chris the service rep got involved that’s when stuff started going correctly.The service advisor Chris is the only reason for my 5-Star review. Thank you man.

I had to take my 2016 C300 in to repair a loose plastic face-plate that was dangling on the ground from the under-carriage under the drivers seat. It was an emergency repair that couldnt wait. Renan got my car right in when the mechanics arrived, and it was repaired and ready by 8:30. Not only that, Flagship did not charge me for this service since it only took a couple of clips to secure the face plate again. This is why I continue to be a Flagship Mercedes-Benz owner. Great company, and great people. Thank you, Renan and FM.

I brought my 2014 Mercedes E350 to Flagship for a recall on the Takata airbags. The greeter was professional and courteous and the service representative, Renan, was very knowledgeable and also courteous and professional. I was given an estimate of how long the recall repair would take and it was actually completed a half hour earlier than the estimate. The vehicle was vacuumed when I received it back (because of the rainy weather it precluded it from being washed). This visit to Flagship was a pleasant one.

Excellent service as always. Nathan is tremendous. His experience and knowledge is the best. Thank you

Top notch service department. They go the extra mile. This is what keeps us in the Mercedes family.

Good experience throughout the purchase process and the service department has been great whenever any issue arises. Routine service has been handled efficiently. My most recent service advisor has been Nathan Haugh and he gets the job done in an efficient and courteous manner.

Like any dealerships you have to expect to wait at least an hour or more regardless if you made an appointment. Bring a book or have some one pick you up. Impatient will lead you to nowhere. Mine was spur of the moment (flat tire) yet they were kind enough to repair it that day even though they had others way ahead of mine. Frankly, I find Steve of all the representatives the nicest. Dont get me wrong others are nice, too. He gave updates via text or by phone.Why 4 stars it can be pricey.

I’ve been with this dealership for 8 years he has been always professional and welcoming I recommend the dealership because of him Renan 5 stars thank you Renan

Exceptional customer service from the service department. Had my car serviced with no effort. They came to pick it up and dropped it off promptly once it was completed.

Renan Marchet, one of the service writers, went above all of my expectations. Him and the service department got me back in my car even sooner than we thought. True professionals, great service.

I highly recommend, exceptional customer service from the moment I walked into the front door. Michael was amazing, he made sure I had a great experience getting my new car.

Awara was great! He was able to get us the dream car with all the features we were looking for. We were willing to wait and ordered our brand new car. We traded in the one we had and it was such a smooth process. Once it was delivered, we went in to do all the paperwork and in a matter if days we were picking up our new GLE . We are beyond satisfied with both the service and the car. Will showed us all the car features and how to use all the new technology. We are beyond happy and satisfied with the service at flagship motors.

Needed at least two new tires but thought I might need four - the service team replaced only the two that were in need. Appreciated the outcome!

Nathan and Mike were absolutely awesome! Best service anywhere!!

Renan Marchet is the best! He was one of the driving factors that led me to Mercedes and being loyal to this particular location. His enthusiasm and attentiveness to customers are unbeatable. If you need any sort of service, ask for Renan.

The experience as good as I would hope it to be. My Service Manager, Nathan Haugh, was available when I arrived for the scheduled B service as was the shop staff. I was out in an hour. Everyone was most cordial.

I had to get a service rather quickly, Nathan and Mike Hanafin were able to fit me in and complete the job extremely quickly. I was very happy with the service and the experience at flagship a wonderful place to get your Mercedes taken care of! Thanks again to the team at flagship!

Amazing dealer worked with me and explained everything. Friendly staff, I didn’t feel pressured to do anything. Walked out the same day with my car.

NathanThank so much to you and your Team for doing such a great jobMy car is running so smoothly!As always- I appreciate your quick turn times and great service!Thank youAnne

Had my car towed to Flagship after a flat tire left me stranded. The process was seamless from start to finish. Stephen Lopes was extremely attentive and professional and had the tire replaced and ready to go within an hour, not to mention a sparkling car wash. I will definitely be returning for all of my future car purchases and service needs!

Renan took care of my emergency tire repair and got me in and out fast !Every interaction with him and the Lynnfield Mercedes service department has always been perfect and professional

The service I received at Flagship was outstanding. Stephen is professional and personable. He was very accommodating and provided an appointment and my car was repaired the same day!

Nathan is always so wonderful!!Hes very friendly and helpful! If you every need service hes the guy to ask for.

As I was in the market for a newer car (desperately!) One of my appointments to test drive and browse was Lynnfield Mercedes. I can not stress enough how great of an experience it was! From start to finish Craig was beyond amazing, accommodating and professional. I have never felt so valued as a client and even weeks later with any questions I have he is still taking the time to answer and help me understand some things I am getting used to. I have never been so happy with making a larger purchase. If youre in the market for a new car Craig is your guy! You will NOT be disappointed!

I recently purchased a Mercedes Benz at Flagship. I truly enjoyed the team there, they were thorough, courteous and fair. We were treated very well and are confident that we will continue to be treated at the highest level.

Love the service here! Guy always welcomes me with a smile and makes things easy for me! Shout out to Renna as well, always convenient, pleasant, and professional service!

I made an appointment At my local Mercedes Benz dealership in Lynnfield because my car was too dangerous to drive. There was a huge bubble and gash on the tire ready to split open. Between Herb Chambers Service advisor and a Mercedes-Benz certified mechanic, I would have felt at ease that my tire would have been changed out correctly and felt safe to drive my vehicle. After, they called and said my vehicle is ready and job was complete. I drive my car away and it is driving sluggish and not right. So, I pulled over to look at tire and the tire was the same it was when I brought it in (big bubble and huge gash across it.) The tire was not fixed or replaced! I called the dealership and asked what they did to my vehicle for five hours they had it. I also clearly explained to them prior it was my front driver side tire and called many times to confirm that. The service advisor apologized and said they changed the wrong tire. They picked up my car and brought me a loaner and then they tell me that they’re going to replace correct tire with the new tire they put on the wrong side and find the old tire that they threw away and put that one back on my car. How does a herb chambers certified Mercedes-Benz dealership have a service advisor and certified mechanic not able to complete a simple task of replacing a bad tire? After a service manager gets back to me I will write a further review of how the service manager handled this issue.

Flagship Motors of Lynnfield continues to provide outstanding service! Client Service Representative, Renan Marchet goes beyond expectations! Thank you Renan for the Ritz Carlton Experience!

Stephen and the while staff at Lynnfield was extremely pleasant and professional.I love that they wash my car after each repair.

Brought the car in for 3 recalls and thought I would get the oil changed and my Navigation system fixed. Only the recalls were taken care of. They wanted me to fix the navigation and the oil change was never written up (even though I requested it online when I made the appointment. On top of that, the car was not done Friday night when I had dropped it off on Thursday at 2:30. Overall I felt like I was at a 2nd rate dealership not a Mercedes one. Very disappointed.

I’ve been serving my vehicle at Flagship for over 5 years. The service process and receiving a loaner car when needed has been simple and quick. The service department is responsive and answers your questions. It’s everything you’d expect from aMercedes dealership.

Got an adblue notice on my dash. These guys squeezed me in to top off my adblue and guess what??? WASHED MY CAR with everything completed within about 30 minutes!!! Didn’t even get my online grocery shopping completed!Thank you guys so much for the excellent customer service! Very friendly and professional service.

Nathan in service dept was courteous and very professional and my experience exceptional. I recommend the dealership and service dept. Paul J Regan

Worked with Steven Munro, sales.Marc Limage, sales manager.Gil Otero, finance manager.Professional and patient with my endless questions.Thank you.

Very good experience. Everyone was very helpful. Love this place

Renan is always so nice and attentive. He’s very thorough when I request a service and makes sure that all my concerns are addressed.

Flagship Mercedez in Lynn, stays true to its name.From the sales department to the service department, they are a truly pleasure to work with.Renan, on the service department has been great to work with, always on time with the updates and always follows up to make sure that the issue was resolved and no other issues have surfacedAlways 5 star service.

We have been buying and servicing our cars at Herb Chambers since 1990. Nathan is our family preferred service advisor, we are grateful for his workmanship, honesty and friendship. THANK YOU Nathen!

5 star service. Nathan was wonderful

Top notch customer service MB in Lynnfield. Renin and the rest of the service team are the best. They always provide the best customer experience. Thumbs up.

Renna and Aware are best people to work with highly recommend it.Thank you guys

Had a key ordered and programed here. The customer service was amazing and the work was done within the hour. Warranty guaranteed.

I had a great experience with Skip Peterson, Darnellle and Will. I was very happy. I went in wanting a certain color and left with a different color SUV my family and I love it. I had a dream team make it happen for me.Skip, is great at finding what you truly want. Darnell and Will were great, both great to work with sweet and funny.

Brought in car for regular service and tire rotation. The tires were improper inflated. Front and back tires had opposite pressure that was recommended. Had to adjust pressure myself when back at home. Very unhappy

We recently purchased a certified preowned Mercedes from Flagship. We had a few issues needing repair and the dealership was more than accommodating with this process. Our salesman Dimitri went above and beyond what was expected with this process. We are so happy with the wonderful staff at Flagship. Thank you for a pleasant experience!

My service rep, Renem was friendly And knowledgeable. He explained everything to me very clearly.

I was disappointed that was not able to put a deposit down on a car that I intended to purchase. It resulted in a a lot of stress and pressure on the part of the salesperson to push me to close despite the fact that I could purchase the car with my own funds.