Nancy was absolutely awesome. She didn’t put me on a two week wait list when my check engine light came on and the car was running hot. She was very informative, explained what was going on with the car and stuck to her original quote, which is an extreme rarity. It was not a cheap fix, but it was a fair price for the amount of work that they had to do. I will use them again!!!

I recently meet someone at a Liberty sporting event that mentioned the great service that Forest Brook Automotive gives to their customers. We decided to give them a try with our gas powered company vehicles. We are NOT sorry!!!! This company is completely honest and has very fair pricing. We have had the pleasure of dealing with Nancy in the office and she is extremely pleasant to deal with. They will be our go to in the future. Sincerely Jeffrey H. Allen Owner

They are always so caring.They try to find the lowest prices for parts or tires.They work you in as soon as possible and call to let you know in detail what you need and options on which way to go.They are awesome.

Service was great and in one day..Nancy was so great to get my truck fixed..I would recommend them for all your needs!!!

I left my car as a drop off to be diagnosed for air conditioning issues. They called me very promptly with what was wrong and how much to replace. They got me taken care of in the same day not even an hour and half later. Wonderful customer service, fast service, and very friendly environment! ☺️ This will be my place to go to for anything now!

Know how to treat their customers!! Great service friendly people!

They are amazing here! Wonderful customer service, great communication, & fair pricing.

IntegrityForest brook Automotive stood behind their work. The dreaded engine light came on in my VW CC. Would rather go to a local small business than a dealer anytime. Part of the list of repairs needed were coil packs, 4 total, one for each cylinder. About a month and a half after the repairs were completed the engine light came back on. They took me in the next day and found a defective coil pack. Replaced and off I went. about 2 months later the same thing happened. This time they replaced all 4 coil packs with a better quality part at no cost to me. This is what separates corporate greed from small business independence. Let them service your car, you wont be disappointed

This is the best place in town to get work done on your car. Ive had oil changes and state inspections here. They are always polite and helpful, and incredibly quick compared to most places! Love them, and definitely recommend them!

This is a great garage with knowledge staff who do a great job on your car. The staff here know there customers and do their best to get the job done right at a reasonable cost. This is why all the local folk take their cars here to be repaired. I heartily recommend it!

Friendly, Professional, & Family Owned. This is everything you need from your local car repair shop. Nancy was very pleasant, and her son did an EXCELLENT job on my car. My car was in and out, and the cost was worth it. Dealership repair quality without the outrageous price! I will always remain loyal to Forest Brook Automotive. Thank you!

I keep recommending it, I keep going, there is no other garage I trust my car at in Lynchburg.

I loveeeeee this place. Mrs. Nancy is my favorite person. The guys do such amazing work and they are so honest.

I’ve moved my routine maintenance to Forestbrook Automotive, and I have no doubt that I made the right choice. I entered their shop a stranger needing an oil change and left feeling like a friend. They were upfront with pricing, quick with the service, and were all very friendly from the service manager to the mechanics. They’re my new go-to!

Do not go here. My car broke down and had to be towed to the nearest garage. They said they fixed the problem I took it in for, then they added more work, and said I needed to come back for even more work. A day later my check engine light came on so I took it to the garage I normally go to. The mechanic at my normal garage told me that the mechanics at Forestbrook Automotive put my timing belt on wrong and messed up my engine and I had to pay for them to fix everything that Forestbrook Automotive claimed they fixed.

The best car shop I’ve been to in my life! Amazing people and very helpful staff try them and you’ll see👍👍👍👍

They do whats necessary and dont recommend unnecessary repairs. Prices are reasonable.

Very pleased experience1 day turnaroundDefinitely recommend to anyone who is looking for a good auto shop.

Forest Brook Automotive is a family owned business who takes pride in their work and treats their customers like family! You cannot do better than that. While on a camping trip our vintage vw Westfalia developed a serious overheating issue. In desperation, we stopped in to Forest Brook Automotive on Friday with no appointment and they were amazing!! They worked patiently and diligent until all our issues were resolved. Thank you so much!

Great service and very friendly

A very bad experience. Those 5 stars evluation is too fake

Got a price estimate quickly and Rusty waived the inspection fee because they werent very busy. Once my vehicle was dropped off, it was done for a fair price within about an hour. Its running great now!

Honest, hard working team!

This place is the best! I have put tires on two vehicles, with a price and quality of service so good, I had them replace all four on both vehicles. Each time the service was quick and friendly. These guys go above and beyond the call of duty, to the point of helping out with an issue they could have charged me for, but rather gave me a helping hand and asking nothing in return. I need to replace 4 tires on my Jeep Wrangler, and will, without a doubt, give these guys first chance at my business. Thank you for restoring my confidence in REAL customer service. Keep up the good work.

Honest, friendly, knowledgeable. Great service and beat my other estimate too saving me moolah!

These people are honest and trustworthy and they do very good work. They will match the competition in their prices and they give military discount too. I love this garage!!!!!

Great Customer Service.... Great Prices... Great Combination !!!Highly Recommend : )Wilson Blanchard

Great customer service!

Friendly staff but dont expect an A class service for the A+ money you would be charged. A good B class service offering garage for cars worth under 10k. I wouldnt entrust them with a car worth more than that.

Very friendly staff!!! I would choose to go here then anywhere else for my car repairs.

These guys are amazing. Recommended to me by a friend and theyve done a couple jobs for me that got me out of a quick bind with other shops in the surrounding area. Theyre very reasonable and their pricing is on point with the work they do.

Very friendly and polite staff, quick with repairs, and competitive pricing

Forestbook automotive has very very bad customer service I went there with 2 tires they put one on and then in the process of getting 1 ready to put on they showed me that it had a slit in the tire they then charge me to put that tire on even though it was never put on my car and I dont know that theyre not the reason why the tire had the slit in it very poor customer service the tire never went on my car I do not believe I should have been made to pay for that I wouldnt suggest anyone go to this shop.As you can see from the owners responses and the ALL CAPS, POOR POOR CUSTOMER SERVICE! Dont waste your time and money here !

Fast Service, courteous, affordable-Daniel was wonderful.

Went in for an inspection, left with more damage than when I came in. Awful experience and will never go back again. Was told I needed a laundry list of repairs to pass inspection, totaling over $1000.00. I knew my car had a few issues, nothing close to that amount. The only reason I stopped in was because my usual shop had run out of inspection stickers.Long story short, the only repair I needed was a new muffler, the damage they caused during inspection. My tailpipe was pushed up under my rear bumper causing it to burn and melt. I took it back to them the next day, and they denied it....said it was like that when it came in. Wouldnt even come outside to look ! Beyond done with them, lesson learned. Have heard nothing but bad things since from others Ive talked to.Thankfully my regular shop got stickers in, and after fixing said muffler, I have my sticker.....saved over $800. Thank goodness for my honest mechanic.

Women beware!!!!! I referred a friend to this garage to have a steering rack installed on her SUV. Estimate with parts was over $1,200.00 including labor. Said if she purchased the parts labor would be right at $500.00. After the parts were delivered she received a call stating they forgot to include outer tie rods $75.00. Nancy apologized for the mistake but refused to lower the price or sell this part at cost. However when the bill was paid over the phone the bill was $735.00. When the vehicle was picked up the bill reflected a charge of $823.00. The shop charged $127.00 in shop supplies which included $49.99 for Wynns power steering fluid which cost $9.99 off the shelf and $30.00 for power steering service. Not sure what they did with the remaining $40 for that fluid. Use this shop at your own risk but be prepared to suffer the consequences!

Very friendly,helpful, and great rates. Replaced a tire for us in a pinch.

They simply do food work

An extension of waterlic garage. Good people fair prices.

Best service I’ve ever had hands down. Rusty is the best

My husband and I are very pleased with Waterlick Automotives helpful and kind service. They went beyond what we thought we could do. Thank you!

Great, friendly service. Their prices are very reasonable and I would recommend them to everyone looking for good, honest work.

Good honest work at good prices. Might have to go to dealer for some work but they dont charge for that determination. Have been ripped off at some other places, but they are very good to me

Good quality work. But terrible customer service. I went there with an appointment of my car being test drived just to check if it had a problem with the brakes. However, I waited an hour after I placed my key on the desk and nobody did anything with my car for an hour. And I asked them why am I not getting any service to my car even after an hour because I came there with an appointment... and a manger told me that since I didnt get charged on anything, thats why I had to wait on everything that was for paying customers. Well I made an appointment in first place, thats what the appointment is for no matter you are paying or not. They do not deserve any customers with that attitude. Dont ever go there if you wanna be treated fairly as a customer.

They do great work and would recommend Dave and his crew to anyone needing work done. thanks from all of us at Heavens Best Carpet Cleaning

They did a phenomenal job.

My new go to garage.Good people and fair prices.

I bought a vehicle last year and brought it to this place to be inspected and they passed it no problems. One year later i bring in the same vehicle....no changes and they failed it, adding several items to be fixed then told me they wanted to do the work and would quote me on it or reject it.Now im in a tough spot and could have been fixing these items all year instead of in 14 days before the rejection sticker expires. Poor business practice and I cant help but wonder if they were trying to shake me down. You are better off going somewhere else.This place is a joke.Had they failed it one year ago......I would have had the tine and ability to fix the problems.The items needed to be fixed :drivers window wont go down (it never didbut thats ok i would have been fine having to fix it),exhaust leak (its not changed since i owned it), headlight assembly needs fixed (was previously in an accident and has always been hanging by one clip. Ever since i bought it)Now i have to try to come up with the money before my ability to get to work expires.All i got was tough luck kid attitude.Ill never go here for auto service again.

So unbelievably friendly!! They will take care of you!! Without a doubt!!

Recently had some work done on my Ford Focus 2005 and needed an air bag clockspring replaced and was charged $257 for a part that can be purchased at retail pricing from autozone for $149. I was then told two difference reasons as to why this is from two different people who work there. One of the ladies that works the phones said they purchased the part originally from autozone for pretty much the same as retail price and that was the best deal they could get. I then spoke with the mechanic, rusty, who said the extra cost was to cover future warranty repair costs and its added into all their car parts they install. Waterlick garage was hoping that I would not think anything of the over priced item. Im ok with a car part costing a little over retail price from a garage but being over 150 dollars, this is just plain wrong. I will be filing an official complaint with the authorities soon.

Excellent Service and staff.

Wonderful group of people to deal with.

Reasonable quick service

Went to have two sensors put in my vehicle waited about 2 hours went home the next day I noticed a dent in my hood they fine they were not responsible but the work was done and the sensors are working

Great service and nice people.

THIS REVIEW IS FOR CROWELL LN. They overcharge you for parts. They charged us $200 bucks for a $32 dollar part. DO NOT GO HERE

Worst customer service. Charge you for work not completed.

Awesome!!!

They were friendly, they gave me a fair price, and had my car done in the same day I dropped it off.

Friendly honest mechanics

Always good service!