Today was the third time in 5 years I’ve left from the Roberts Ave location to come to West 5th street even though it’s a farther drive for me. This locations customer service is IMPECCABLE! Within 2mins the girl ( Tindal H) basically diagnosed my problem even though the machine said my battery was good, my terminal was loose. Then she tried her hardest to get it tighten (because I guess the placement under the hood makes it hard to get to) when she couldn’t, her manager (Marlowe R) came out and didn’t stop until he got it tightened.Something that a manager wouldn’t help me with at Roberts Ave, got fixed by these two amazing workers. I’ll just have to start taking the longer drive and coming to this location with both my cars.Thank y’all so much

Nice people and real helpful on parts u need

The workers are very helpful and friendly. Would shop here anytime. I know nothing about cars but theywere very helpful.

Got in and out service was very fast ! Thanks keep up with the good work

Purchased an Ac Delco battery from the West Fifth Street Auto Zone store in Lumberton NC for my sons car. The battery failed I brought it in they tested it and determined it needed replacing. No questions asked got home and installed it and he was eager to get back on the road seeing as he just got licensed to drive his hand me down 2004 Honda Accord!

Good price had what I need and friendly... Couldnt ask for more...

I am from out of state I do not live in North Carolina I live in Baltimore Maryland. While being in North Carolina I experienced some car trouble‘s I came to this location to have a new battery put in my car. The experience overall was good the gentleman who helped me was very friendly and assisting to my needs. However upon my arrival back to Baltimore the battery light in my car came on and I did not know what the problem was. I now since then have taken my car to my dealership to figure out the problem, and it turns out that my battery was not properly put in. It is not a huge problem however I trusted someone to put my battery in and connect it the correct way and they failed to do that. I am not unhappy with my experience or anything and this did not cause my car any damage (which it could have messed with my alternator, but it didn’t) however I wanted to share the concern I have for someone else That could possibly experience the same thing. Just wanted to share so this does not happen to someone else and so that the workers that you have are doing their job properly.

I went in to get assorted parts for my car and immediately I was assisted by a young man named Rafael. He was very nice and helped me to get the parts I need in a relatively quick amount of time. Will definitely continue to go to this autozone instead of the one on roberts ave.

Awesome customer service, they went above and beyond to help me get a new battery today. Im terrible with names, but the big guy with shaved head walked me through everything I needed step by step. He deserves a raise! Wont go anywhere else for my automotive needs. Thanks guys, I will recommend and I will be back.

Great Place to shop!!! Super employees.Great experience...

Very helpful staff. Clean store. Good inventory. A++

Great customer service. They put my windshield wiper blades on for me.

Fast and friendly service A+

Yall have some of the dumbest people working for yall

Most auto zones are the same and I have come to appreciate the consistent service. Me and my mechanic flew in to the airport and having no tools with us drove a rental car over to pick up some tools so we could get our motorhome ready to drive back. Autozone had everything we needed at the consistent fair price you learn to enjoy from an AutoZone. They were able to look up my account from North Carolina all the way to Arkansas. Gave me the discount that I usually receive with my commercial account and I went on my way. Thanks for the good service

Employee Rasheed and owner Mitchell were amazing I was stuck out here after my timeing belt broke and I waited for someone to get my part I payed for they stayed a little bit after just to alow the person to pic my part up there courtesy was amazing and they were very helpful there a sure to go to and deal with auto zone I recommend there service when I move to lumberton nc 😍😍😍

Mr. Tim Lewis I want to say thank you for your assistance today. You gave me assistance with no hassle.

Good place to business

I agree

My last experience here wasnt the best. Partially my fault but if the staff was more concerned with helping me, we could have resolved my problem without me standing inside of the store for over an hour and my part wasnt even coming there. Very frustrating.

It is a great place to shop.

Its straight need better customer serviceThey are slow

It was great. The attendant was very good to me.

Very helpful. Love the place

Great service

The best place to get auto parts.

This place is awesome!

Dislike going there. They try to make you buy what they want you to buy, and not what is needed just because its a higher price.

Great and friendly employees

If you buy a car cover make sure it fits before you open it. They will not take it back if you can not get the item back in the box.

Bad service

I rarely shop here. Always seems confused

It has decent prices

Everything i need for auto

Good for parts

They had what i needed

Rewards

Good

I was not satisfied 😏 it was what I expected but its okay 👍 I really like that store

Its very nice

Excellent

Gteat