Absolutely the WORST!!!!! I placed an order on Amazon and my package was to be delivered by UPS.. Received a message on Amazon that the package could not be delivered (unable to locate my address) and was at the facility. I already knew I was Never going to make it on time to pick it up because they are closed by the time I get off of work. Not to mention speaking to a PHYSICAL PERSON is absolutely impossible. Nor is this location open on Saturdays... (UNBELEIVABLE) Anyway I placed the order again with Amazon in hopes that maybe it would come from another carrier, but to my disappointment it was UPS again. I cancelled the order again because I figured UPS would have a problem finding my address.. It was too late already shipped. Two days later My package show up at my door..... I THOUGHT YOU COULDNT LOCATE MY ADDRESS!!!!! I have a ring doorbell so I can see EVERY truck and Car that passes by my house. I never saw any UPS attempt a delivery.... I just think it depends on the day and WHAT driver likes his jobs that day. At least BE CONSISTENT... either you cant find my address or you can. At least FED EX will call if they cant find you and DHL will text you every step of the way UPS SUCKS!!!!

Worse place ever. Please never go here. Dont miss a drop off or you will have a hard time getting your package.

They drop your packages off where ever they feel like it !

Every time I’ve ordered something through Amazon and UPS is delivering, it’s always late and they drop it off whenever they feel like it. Horrible service.

Great customer service.

This place is phenomenal and very professional; Brandy is usually upfront, making my experience less stressful than others. She is second to none.

I’m a UPS Choice member. I’ve been sitting home, with no pay, all day watching the delivery tracker map. Every hour I checked the door to see if the package was delivered. The delivery person placed a sticker on the door but NEVER knocked. I mean quite as a mouse! I am so upset!!! Your drivers are scammers and that is obvious.

As if UPS delivery didnt already have a mediocre delivery record. Now theyre deciding to stay open only from 4:30 to 6:00. What a joke.

I just hate that I have no other option but to provide a disappointing and horrible review. Every time I see that my package is coming from the Lumberton, NC location I cringe! Too often these drivers lie in regards to delivery attempts. Myself, as well as other family members have been patiently awaiting our delivery. As usual, if we are NOT standing at the door or sitting outside our package is NOt delivered. Yet, they take the time to post the sticker on the door. My package did not require a signature, the weather was fine and our dogs where forced to stay inside. Still, no delivery!I’ve called customer service 4 times. Each time I was told that the delivery driver would return today and I would receive a call from the local office. Neither happened!Shut the Lumberton branch DOWN! Look at their ratings! Obviously something isn’t right with the management here.

Great folks there to help

Horrible experience. Took the a week to pick up my prepaid package. Will never use UPS again even if I have to pay more.

The company should be ashamed.

Poor service cant find my address and now they are going to change it to another address. Way to go UPS. You are a poor company to be delivering packages. I want my package delivered today not when your dumb driver figures out how to deliver it., and you have not been anywhere by my house, so dont tell me you have. If there was a minus star I would give it a minus 5. Thanks for nothing

I was disappointed with the services. I was expecting an order and after never getting it I contact ups. When I contact ups I was told a fill in driver delivered my package and that they would need to check with him and the gps. Not to my surprise the driver says he delivered it. After doing a report I called to check the status and was told my case was closed. You would think they would send a email or a courtesy call but they didn’t. Thankfully a honest citizen brought me my package but because of a mistake they made I can no longer receive packages without signing for it. UPS has delivered to me on several occasions without a problem.

They made it easy and simple they scan the Bar code. And off you go

Hours have been reduced to 4:30~6:00, but customer service Clerk is very quick and knowledgable. Gets the line down real fast.

No matter HOW MANY TIMES I tell these people how to get to my house.., they leave my packages just anywhere and send me a message saying they left it at my backdoor, while no one has even been on my property. Idiots I tell you!! Trying to get companies to to not renew their contract with them.

Always smiling faces

The people are very nice

Best place to drop off packages!Very fast and efficient!

Very nice staff and helpful

The woman in the office is exceptionally rude. She told us our package was there but they pretty just werent going to go get it for us. Called the 800 number (for the 3rd time after verifying we would have no issues getting our package before arriving) who then sent a message saying for them to give us our package. The woman in the office said to the supervisor they sent a f@$*ing message wow. Like its our fault we were told it was here and would have no issues picking it up. Apparently, the 6 or 7 other customers that pulled up while we were waiting for them to get our package had the same exact issue. We will NEVER do business here again! I will go all measures to make sure no one else does either! This place needs new staff!

Terrible service here. They allow your package to sit for days. Never return calls as they say on the phone. Then you reach out to them they tell you your package is there you go door is locked. The location needs to be shut down for poor service.

The clerk was helpful & polite. They were really busy. Good visit.

Have had two packages in the last week that have been undelivered or sent back to the sender. Same address for the last 20 years with several deliveries from UPS to my house this year alone! New driver cant find it so now my Address is Incorrect and my stuff is being returned to sender! 🤔 Business hours at the hub are pretty ridiculous as well.

The service for us was very good in and out in matter of minutes

This is a poor excuse for me not getting my shoes to wear to my husbands funeral. This is unacceptable and stressful to say the least. Every delivery service can find my home except UPS. I was very dissatisfied with not having my shoes for my (Pink and Black) dress my children brought me to wear to their fathers funeral. THIS IS UNACCEPTABLE!!

Service was great. Quick in and out, not a long wait at this visit.

In the past few weeks our packages have been delivered to our neighbors homes. We are missing items due to packages being opened. We have never had this issue before now. It makes me wonder if the carrier can read names and addresses. Tired of ordering items then sitting waiting and wondering who they will be delivered to. Cant get thru to a live person when I call to complain about this and get it straightened out. If I could give less than one star, I would. Three times in less than 3 weeks is just unacceptable!

Great service. Missed my package yesterday. Which was needed very badly. Made a call to the lumberton office. Lady said shed call me right back. Within 5 minutes she called back and said the driver is waiting on me 5 miles from my home. And she gave me the drivers cell number. So within 10 minutes I had my package in hand with no issues. Thank you AJ the driver. 5 star service

If I could leave less than 1 star, I would. I scheduled a pick up of a box for yesterday. I was home, in my living room, the UPS guy rang my doorbell and by the time I unlocked the door and opened ithe was back at his truck! He had stuck the label in my door. It didnt take me long to get to the door, either. I drove to this facility this morning to get it sent out, arrived at 9:56 am (they close at 10 am) and the door was locked! So, now I have take it to a drop box myself bc UPC will not reschedule the pick up.

Youre not even open long enough... Then theres no store locations near me. This causes more problems than not.

Package sits in same town as I live, delivery exception.... Wait all day to find out when I can go get said package.. Phone number listed is corporate number. Not local.. -1900000/10 . place sucks wet dog fur.

I went there to send a PKG back to Amazon. Their website did NOT say that they were only a place that ppl could pick up packages. So I drove about 50 Mikes for nothing. They should have stated that on Google.

Great place

Great service

Really neat place in LUMBERTON, NC . Windows hours could expand though

I just got back from UPS in Lumberton. I went to pick up a package and noticed the sign saying pick-ups from 3- 6 (it was 12). As I was leaving a worker walked up. I explained that I had come from Whiteville and no one told us the pick-up time. He let me come in and looked for my package and gave it to me. Very friendly and courteous.

This UPS Customer Center is a joke. The unit in Lumberton, NC is only open from 3pm to 6pm and if you want to pick up an item, you only have 30 minutes from 930am to 10am. This is the most ridiculous store regulated hours I have ever heard of. My item posted ready to pick up at 945am. I instantly left my home to the Lumberton UPS Customer Center to pick up my item and they had closed and locked the door by the time I got there at 1008pm. Keep in mind that my order was expected to deliver to my home last Friday and it was delayed due to “weather conditions” until Tuesday. I won’t be able to pick it up until Tuesday now, anyways. If I ever have to go through this carrier or this center again, I’ll cancel my order just to switch carriers.

I was greeted a smile and they were very helpful.

I had to return something and they couldn’t print off my return sheet because it wasn’t between 3pm and 6pm. That’s stupid af because this is my only day off and I can’t make it there by 6. Also I drove 25+ miles to get there l.

Great service and on time delivery

Customer service not open all day. Only specific hours

Went here early one morning before trucks went out due to a package delay the day before an they were very helpful buy going an looking for my package Even though it was not during there normal business hours for package pick ups

Says weather delay but the roads are clear from Lumberton to laurinburg place sucks

Had to visit the UPS Customer Care Center to pick up a package that was unable to be delivered to my home address.

Horrible service. They have no idea where the drivers or your packages are. Had to wait an hour just for them to tell me to come back that night and get my package. Sorry excuse for a customer center and needs to be shut down or revamped. Would give 0 stars if possible.

Fast service.

Hours state they open at 3 and they are not open. There are 3 customers waiting outside to ship boxes.

Ups always forget to put packages on planes.next day air doesntseem to matter to these guys but your bill does.

You can get your

Our package has been there for 2 days and now closed Saturday. Another time took a week for my package to go out. they really suck. UPS needs to close this place down.

Always super helpful!

Good prompt service

Customer service sucks they are in India. Delivery sucks it is put in USPS and arrives a week later.

Friendly workers.

Everyone is very helpful

Always there when you need them

Horrible hours. How are you supposed to ship anything out? I will use another service.

THEY SUCK

Amazing fast

Looking for a UPS store? This aint one!!! It more like a distribution hub with very limited customer services. It closed to the public from 10:00 am to 3:00 pm.

Ok

Good service

Awesome Services

Efficient

I went for my package and that of a relative and they treated me well