Living in Falling Water I thought I was getting a great deal. The office worker was as helpful as she could be but could only do so much. I give her credit because from May to December I went without a working stove. She took over towards the end of the year if I can remember and got me a stove as soon as she could. I left the apt in spectacular position, but was denied my deposit. My wife received her orders and she got stationed in a different city and given a certain amount of days to get us relocated. My lease ended 05/31/21, I moved out the first week of may, paid the rent, was INFORMED that I would receive my deposit only to call back for a date and was told I wouldn’t get one because I didn’t give a 60 day written notice! Tried to speak professionally with the property manager DAWN and her mouth turned slick!! I could go on and on about this place but I would be here all night! If I could give them zero stars I would! They take forever to handle problems inside the apartments, but quick to hold their hand out for that rent money! You dont treat good tenants bad!
When you have an issue your laughed at no matter the issue a clogged pipe or leak. Have to come out of pocket for motel room when they have a pipe bust and they have to take wall out. Then to fix the pipe they run the water ont the out side. Your hot water is either scolding to where the cold water on full blast and the hot barley on does nothing or you have none at all. What one person parks up there another might not be able to. Gun shot at night, and thieves oh and mold. Wish i could give a negative on here!!!!!!!!
We had moved in last year in July and we weren’t informed about the roach infestation. The apartment unit wasn’t clean on the date when we moved in. In the end we had to clean it ourselves. Then any time we had any problems, it would take MONTHS before someone came out to look at it and not even fix the problem! Just put a bandaid on it and say that it should be working but a few days later we would have problems again. It wasn’t until almost a year later that we got our AC and washer actually worked on but before that we went two weeks without AC.The manager lies a lot. In the winter during the freeze, she said she put a notice on everyone’s doors to leave the water running so the pipes didn’t freeze but everyone we talked to said they never received any notices either. I took my dog out and he barked at on of my neighbors and they went to complain. She came back and said that she’s been receiving a lot of complaints about us and our dogs but we never heard anything until that day. Plus, we hardly ever took the dogs out during the day because we were busy so usually we took them out really late at night and early in the morning when no one would be outside. So how we received numerous complaints is beyond me.We have seen other of our neighbors dogs got out multiple times but no one had any problems with that. Our second month there someone’s dogs got out and tried to attack our dogs. No leash, no collars, and no adults. Just two children trying to get control of them while we tried to keep our dogs away.
The employees here are beyond unprofessional. It feels like a favoritism game here. If you dont agree with what they say be ready for the true colors to come out!!! They will call you a liar about every complaint you have. Way to much money for this trashy place!!! If you are reading this post do NOT get an apartment here you WILL regret it!!
Have broken dryer for 4 weeks now, call and call and call all the excuse not to come and fix. what do we have to do. bad service..so disappointed
Id like to know whats going on with the internet but I enjoy the peace and quiet of the neighborhood
The property is pretty dated, the sidewalks are cracked and overgrown with grass. Parking lot asphalt is falling apart. Limited car parking. All bills paid with basic cable. The internet comes in and out. They have vinyl flooring that looks like wood. The management staff is friendly. I visited my friend there are several times.
Love it! The maintenance and management has always been so helpful and quick to respond to any issues Ive had and the inside of the units are so cute and well done. Everything was repainted and cleaned when I moved in. The price is phenomenal for what youre actually getting. And all bills paid definitely takes the stress of due dates off my mind. I would definitely recommend this place to anyone.
Great new management that cares about its tenants and the apartments themselves. Making great renovations and they really listen to you when you have an issue, great place to live.
The staff are very nice and helpful and always quick to response to any incident that may happen. Happy with my apartment, the only down side is how tight the parking is on the 500 building. Happy to call it home for now.
Terrible place to live. I had my car and room broken into 3 times in the same month since ive been here . Im always gone working and keep my doors and windows locked but i guess people are able to still manage to get into your room. The parking lot is always full i cant remember the last time i seen an empty parking spot close to my building without having to park far and walk all the way down very very cowded. I dont think so.
Ive been living in the Falling Water Apartments for almost 6 months now. The staff is amazing. The front office staff is polite and very helpful and the maintenance staff are excellent. They have finished any fixes Ive needed same day. The facilities are well kept and the community is usually pretty quiet. The all bills paid was a huge selling point and makes everything very convenient. I looked at several other apartments in Lufkin before my walk-through here. The value of Falling Waters cant be beat.
Me and my wife love living here. its so convenient.everything is very close. Amazing staff, clean, and affordable, plus its pet friendly. Maintenance is done within minutes of reporting it. Apartments are very large and lots of counter space.
We have been here for a year now, and i still love it. The interiors are nice, and neutral enough to decorate anyway you want. They are very pet friendly, even to my boxer/pit mix who most apartments wouldnt give a chance, and even gave him a Christmas present! The management is very involved, Ive had to make a couple complaints, as with any apartment, but things were taken care of the very next day and they checked in afterwards to make sure it got done right! The fact that its all bills paid is just icing!:)
Tailore was exceptional! We rented the apartment because of her professionalism and candor! This is an older apartment but clean with very nice people living here!
Great management and maintenance. All bills paid, and never have issues.
The service here is always on point and timely. The staff works with you not against you. All bills paid you get everything you need. I would recomend this place to anyone looking for a place to get a roof over their head.
Ive absolutely loved my time at Falling Water Apartments living here has been a huge blessing to me and my husband. These apartments are all bills paid. The maintenance guys always respond very quickly to any issue you may have. The rooms in the apartments are very large which allows for storage. The apartment complex is located right off of Denmen so its in a great location right in the heart of Lufkin,Texas. And also I really appreciate our management their kind and take any issue or problem you may have seriously.
Really nice place been here for 9 months and I still love it if you need any help the people at the office are very sweet and willing to help very nice apartment even if I live facing the street the noise from out side cant be really heard from inside so its easy to sleep if you sleep in the day and work during the night
Staff was very helpful and nice finding us a place in such short notice. Overall, a pleasant experience.
We had water pouring from our light fixtures and wall plus. They said it was condensation, but when did condensation pour down like a water fall? They stick to their names! Falling waters. I even have video of how bad the water was pouring in, and they still didnt care. Even had mold and all they gave was $60 of the deposit back. The place is very junky and no they do no replace anything up to standards. Thats why my buddy who works with health department helped us get out. He came in and even told us the place is a health hazard with mold. We have 4 break-in and the neighbors had 1. Did they care? No, All they cared about was their own apartment. Poor work performance and they do not respect their renters.
Management here is very friendly and maintenence responds to any issue very quickly. These apartment are very well priced with all bills included, including free cable and internet.
Excellent management
Love Love these apartments, great price for all bills paid. Very friendly Staff!
No rif no noise