Excellent company to work with. Very thorough in finding the best company to meet my needs.

The best insurance agency in West Texas. I love how they shop for the best rates and explain things so clearly!

Quinetta Copeland was a pleasure to work with. A great agent!

I switched to Grimes Insurance 11 years ago and Marianna and her team have taken great care of all of our personal insurance needs since then, as well as many of our friends, family members, and real estate clients.They are friendly, professional, and responsive; always ready to help whether you have a quick questions or need to file a claim, and are extremely competitive on pricing as well.Call Grimes today and let them give you a quote...you wont regret it!

Sonya, was Great! I had a lot of questions and she was able to handle them all. Found me the right insurance for my business for a fair price. I would recommend you give them a call.

Cole has returned my inquiries quickly and completely. He has saved me a good amount of money with complete coverages for my home and vehicle. I am very pleased with his work and professionalism. I feel as though I am part of a family, and not just a client.

Grimes does a great job providing insurance on my rental properties. They have made insuring my rent homes so easy and placed everything on one bill so I’m not managing multiple bills and lots of different policies. Their staff is always friendly and trying to save me money. I recommend them to all my investor friends.

I have had my insurance (car, houses, specific other policies) with Grimes Insurance for years. They keep up with the latest changes and let you know if you need to re-evaluate your policies with them. As an Independent agent, they get the best deals for me at the best price. They are friendly and ready to answer any questions I have. I highly recommend them.

They provided me a great value when they quoted me one policy for all my commercial and investment properties. I can’t tell you how much time they have saved me. The team at Grimes is always professional, they have great rates, and provided me with a significant savings on all my insurance. I trust them completely.

I have been satisfied with their rates, certainly. But what I like most of all is their customer service. Grimes representatives have always been accessible, as well as on top of any issues I may have needed taken care of. They’ve taken such good care of us I just almost feel like part of the Grimes family :)

We switched over to Grimes after spending many years with another firm. Grimes has always been very fair and is always looking to give us the best deal possible. We appreciate everyone at grimes for what they do for us.

I cant compare how they do for value, but they shop for me so that I dont have to. But they usually find me the best insurer possible for my needs! Marianna is especially responsive and great to work with!

We have been with Grimes for several years. We have moved from the Lubbock area and still utilize their office because they always make us feel right at home and like family! They have worked continuously to ensure we get the best coverage on our vehicles and house. Thank you for taking care of us!

Impeccable service, professional people, always a quick response, and a pleasure to do business with! Just as quick to take care of a claim as they are to sell you a policy. Angela Barbee is our go to insurance person, you won’t be disappointed.

Grimes reaches out to me when they find better rates that will save my family money! Claims processes are not fun, but Grimes is always patient in directing us to who we need to call and within what timeframes. Very impressed after the 7years we have been with them.

Grimes Insurance has provided excellent service! They respond quickly to questions, policy changes, and things I need. I recommend them to anyone looking for a personalized experience with insurance needs.

We love using Grimes for all of our insurance coverages! Super friendly staff, great service and great rates! Highly recommend Grimes for all of your insurance needs! :)

Grimes has been fantastic to work with. I have been a customer for over 5 years and have always had great experiences with the Grimes team. Filing claims, updating service or getting a new quote is always fast and easy.

Pamela was very easy to work with and very responsive. I called about a quote and she had everything to me to next day. She walked me through everything and I really enjoyed working with her.

Grimes Insurance Agency personnel are always at the top of their game. Proactive in finding best coverage at competitive rates supported by follow-up on all transactions. Personnel are always courteous and professional.

I have been with Grimes close to 20 years. They look out for my best interests. I feel as I am their number one priority when I talk to them.Juan Baca

We have been very pleased w/ Grimes Insurance. They have always been quick to respond to any questions we ever had. Would highly recommend!!

I highly recommend Grimes Insurance. Angela Barbee is great person she is always helpful and getting you the answers you need. I have been with them for 5 years. Thank You Grimes Ins. Lupe

Theyre the best in the business in my book. Great people, great products and care about your needs and concerns. I highly recommend them.

Weve been with Grimes Insurance for 30 years! They take care of all our insurance needs. We are very satisfied with their customer service.

I just switched over and so far everyone has been great!! I’m paying a SIGNIFICANT amount less than I was before with additional coverage. I am excited about my new insurance company and agent!!!!

Grimes insurance is top of the line for me and my family.They helped me out and gave me a great quote .The people there are friendly and very helpful and if they see something that isnt right i assure u they will contact you.I just want to say thank u to all of the great people at Grimes Insurance Agency for what u doThanks again Jesse

Very easy to work with and felt assured that they found me the best quote possible for my car insurance. I recommend going local and Grimes does great local work in my experience thus far.

Grimes is my go-to for my insurance needs and I entrust my clients to them as well. Call Grimes today to at least get a quote and coverage details to compare with your current rates. You may be pleasantly surprised like I was!

Susie Trusty worked to find new insurers at rates less than I had been paying for the same coverage which made me happy!

Niki was extremely helpful and expedient with our insurance quote. Made it so easy with our relocation to Lubbock. Highly recommend Grimes Insurance Agency.

The Grimes team always responds quickly and in a friendly manner. They have even taken the time to offer discounts that they found for us out of the blue!

We have had Grimes represent us for all of our Texas insurance needs for several years, The Grimes folks are uncommonly courteous, professional, responsive, and competent. Living out of state, having them on our team gives us a great sense of security. We recently filed our first claim for hail damage, and the process of settling the claim was as painless and efficient as we could have hoped.

This company is very friendly, helpful, and knowledgeable. They always return our calls when we leave a message. And they helped us with our house and auto insurances. We will recommend them anytime we get a chance. George and Nancy

The customer service is great. They are always quick to respond to any questions I have. Been with them for over 5 yr.

Marianna was knowledgeable, helpful, & friendly when I met with her in person years ago in Lubbock. At that time we were insuring our first home. It was a very small home and she probably didnt make much money off that sale, but she still gave me great personalized care and took the time to explain the different policies and answer my questions. She did the same over the phone when we bought our next home far away from Lubbock. Its been almost a decade, and weve insured three homes and multiple cars through Grimes Insurance. Its always a good experience.

I was needing to shop around our rental property insurance and grimes was absolutely responsive and got us better coverage with less out of pocket expenses. Will use again without question.

Grimes Insurance Agency is a great team to work with. They will look for multiple options, to not only provide the best in coverage, but the best in price as well. By writing our coverage through two different companies for our home and our autos, they were able to put together a better option for our protection, and it saved us over $1,000 per year.

You guys have done a great job; in the past 45 days Marianna has written 4 separate homeowners policies and 3 auto policies for my family and I with lower costs than other agencies. Thank you so much.

Ive been in the insurance industry for 20 years. Ive always done things myself since I know what I want/need.Earlier this year someone recommended Grimes to me. I decided to let them give me some quotes. They were able to show me multiple options for my home and auto and saved me about a thousand dollars in premium.Theyve been very helpful and friendly. Id gladly recommend them.

I have been with Grimes Insurance for over 14years. They are professional and knowledgeable. Susie has always been kind and helpful every time I call! Thank you!

Prompt and friendly service. They are client advocates. Highly recommended agency.

Found great coverage at a great price! The staff are always friendly and helpful and go out of their way to make sure you have what you need. I highly recommend them!

My mother has been with Grimes for years. Just earlier this year they saved her over $1000.00 a year on her home insurance. We didnt ask for it they contacted us. Thats what I call looking out for their customers.

They have the best customer service. They answer questions fast and solve problems even faster

Very nice Staff, easy to talk to and what ever questions you have they will help you

Miranda is so sweet, very prompt, and professional. I really appreciated that she answered all of my questions, and she is super flexible with her availability. I would highly recommend Grimes insurance for anybody looking to fill for commercial or residential insurance needs!

The service is very professional and we feel that we are getting a good value.

Have multiple insurance policies on houses and found the rates are excellent and the service is great as well. Thank you Grimes....

Grimes has always been there when I have questions. I appreciate how nice they are even when I ask silly questions. You can depend on them!

Grimes Insurance is outstanding! Each time we need something done, they take care of it immediately! They take time to explain our options and always give us great advice. Fantastic company with fantastic people!

Quinetta is awesome......give hem a call tday

You guys handled everything without me having to do much. You also kept track of us two years after we had bought our house. Would definitely recommend to friends and family

Look no further than Grimes - no need to say anything else. They are great

Worst customer service in Lubbock. What a nightmare. After a house fire we had absolutely 0 help from Grimes in helping and settling our claim. Would not recommend to anyone.

I choose insurance companies by rating and then price. This company got great ratings in Lubbock. They worked with me and saved me a lot of money. I’ve not met them in person but look forward to having them for all my insurance.

Grimes answers the phone on the first ring. If I need to leave a voicemail Angela always calls me back within the hour if not the same day. This is huge for me. As far as my insurance and affordability, I do not think Grimes can be beat finding the best for everything that you would need insured. Thank you Grimes and family for setting the bar high and doing business the way it should be done. It’s tough to find in this day and age.

Grimes provides great customer service. They reply to questions and concerns in a timely manner. They are a great company and I thrilled to have them as my agency!

Very thorough, knowledgeable, great staff, competitive pricing. Always quick to get back to us with information. We have no claims to date, since obtaining Insurance. Can not comment on that. We are highly pleased with your agency, and want to thank you, for all that you do!

Sonya has always gone above and beyond for any insurance needs that I have had. I would highly recommend her. Great customer service and prompt service. A+++++

Ryan and Sonya searched for, found, and matched a carrier to our specific risk mitigation needs. Thank you!

Marianna and Grimes Agency does outstanding service for me. I would not insure my home and auto with any other agency.

They are always responsive and very professional and courteous.

Quinetta has always been very pleasant to work with and will go above to provide great customer service, thank you !Rudy & Mona Espinoza

Grimes has been a great company to do business with.

They always search top companies for the best value

There were two things which were very positive for us: first, the insurance options which you provided for our consideration. We have been very pleased with the insurance on our home (Hippo) and the insurance for our sons home (Travelers); second, the information which you provided that annually some one from your staff will review our options again for insurance to see if there might be other considerations which we might want to make.

Thanks for saving me money!

I really love doing business with Grimes Insurance, when I have a question or problem I can talk to a real person . No voice mail, no computer, always a quick response they take very good care of me and my needs!

AMAZING!!!! The Grimes Insurance agency is the BEST! I have had other agents in the past and been treated like just another customer. At Grimes they have your best interest in mind. You will always get the customer first attitude and very prompt service. I have my home, both my automobiles, and a boat with Grimes. Best rates I have ever had. I am a customer for life!

Very professional and personable staff. They take care of our insurance needs well. We regularly get follow up calls to make sure we are taken care of. If we have questions or needs come up, it gets taken care of immediately.

We have been Grimes customers for over twenty years. Their services are not only top notch but way more economical than their competitors. It would be a big mistake to buy insurance without checking with Grimes first! Getting the best service at the best price makes this decision simple. Call Grime Insurance Agency!

Great working with Nikki on Homeowners Insurance. She was accurate, competitive, timely and friendly!

I feel like family! I inquired about insurance and it ended up being months later when I was able to make a decision about switching insurance agencys. They treated me like their own client all along the way and they have always been so friendly and eager to help. Even going out of their way to help me with questions without me even being their client yet. I have fixed this and I am proud to say they are my new agents! I couldnt be more pleased. I would definitely refer Grimes to all my friends and family!

We have never had a problem in all these years!!! All of the girls take care of us when we come in, call or fax!

They are always pleasant and ready to help.

I would recommend Grimes Insurance Agency to anyone. They insure my home and vehicles and the customer service I receive from them is second to none. We had to file a large claim and the entire process was seamless as they had our home covered correctly and walked us through every step of the way. The policies they sell are also very affordable. I appreciate Marianna and her team for taking great care of my family.

When I call I always feel that I will get a true answer and that all people working at the agency are working to helping to get me the greatest VALUE, not the cheapest. I appreciate that.

They have my best interest in mind. They are professional, caring, give personalized care, follow up yearly.

We love this company and they treat us like family! They always find the best rates!!!!

I love the team at Grimes. They literally made me feel like I was their only customer. I am a currently a satisfied customer. Call them!

Best customer service, very helpful & professional

Ive been a customer of Grimes Insurance Agency for several years now. Marianna and her team provide exceptional customer service and are always there to answer questions and to make sure their clients have a great experience.

Great Insurance company to work with! A+++

Maryann has been great! Great rates and customer service. She went out of her way to make sure we got the best rate and discounts.

Grimes insurance had the best rates for me and my family. Has saved our family thousands of dollars! Great company and great people!

Grimes has have always been there for me when I needed them..what more can you ask for?

I appreciate the friendliness and personal attention, not to mention good prices.

Weve had insurance through Grimes for a couple years now and have always been happy. They fully explained all our coverages and why they were at the levels they were (house replacement, etc) and we saved some money too. They have always been very helpful with questions and even helped estimate our insurance on a car we were looking to buy. After we bought it, they were quick to get all the info to the dealer / bank to prove insurance. Im a very happy camper.

If I could give a higher star rating I would! Grimes insurance is a great place to do business with because they dont treat you like a number, they treat you like family! They are very efficient and quick to answer any and all questions makes the experience of working with them all the better. I would highly recommend their services!!

Highly attentive with excellent customer service!!!

Great service and great people

Awesome customer service.

Been with Grimes insurance 5 years now. Very happy with customer services and low prices

Service was great and very friendly but was a bit uncomfortable due to no one wearing mask ...

Great customer service!

I have been with them for about 15 years. My agent Susie is amazing, as well as the rest of the staff.

How insurance should be. Agents who care about you, and treat you as more than just a claim number! I have no problem recommending people to Grimes Insurance, and will continue to do so!

Grimes Insurance is the BEST! :-)

This company goes above and beyond on behalf of their clients. I had an issue where my mortgage company failed to pay my premium renewal on time and I was going to have a lapse in coverage. Ms. Grimes and her staff made sure I didnt even though I was not the most pleasant person to deal with. They have a client for life now!!