Tommy is very knowledgeable and always goes the extra mile to help us with any questions or concerns we have.

Mistie is always very helpful with a claim, maybe the best insurance company in Lubbock.

Ive been with Tommy (and previously Joe Schoenig) for over 15 years now. They consistently give me awesome service for home, auto, and business insurance. Today I emailed Debbie Drury about a vehicle change and got the new insurance card in less than 10 minutes. This group really cares about the customers and Debbie is awesome! I might could improve my rates a little if I shopped and moved companies every year, but it would ever be enough to justify leaving service like this. Customer for life!

I highly recommend this insurance agency. Debbie Drury, the office manager there, is the best. She was able to get me a lower rate with better coverage than I had at another insurance company for both my home and auto. She was also able to get me commercial insurance for my office also at very competitive rate. This agency is very responsive, and Debbie has come through numerous times with very little effort on my part. She always comes through and goes above and beyond. Misty Mullins, a customer service rep there, is also great.

Insured my truck through them, because they gave me the best rate, happy so far.

I have been insured with Tommy Potts since he opened for business many years ago as a Farmers insurance agent. He and his staff have been very attentive to both my personal and business needs. Whether it is sending me a copy of my insurance card by email while I am in line at the tag office to helping with one of my companies business needs. They truly offer a high level of service and work to make sure all the bases are covered and you are not caught off guard because something got overlooked. I have been in business over 35 years and have seen bad agencies and great agencies. Tommy and his agency definitely qualify as a top tier agency.

I have insurance through another agency, but I had the pleasure of dealing with a few of the agents employed here. They took the time to explain things to me and actually pointed out my best deal was somewhere else.Ive heard so many complaints from various people about insurance in general, but having dealt with a few poor companies in person, I can guarantee that the Tommy Potts crew are nothing like that. They are extremely helpful and even bend over backwards to make sure they help you as best as they can. Some people just dont understand how the agents have rules they must follow and cant give things away for free. As long as you take the time to actually sit down and talk with someone about what you are looking for, or what you are needing (in a calm manner without copping an attitude or passing the blame off your own shoulders), then 9 times out of 10 they will be able to help you. That is how the Tommy Potts crew works. If there is a way to help you, they do it.Next time I shop insurance, I will start with them, yet again. Thanks especially to their receptionist, Natasha, who is pleasant to speak with, and extremely knowledgeable. She was able to get me the information I needed to make an informed decision!Rock on, Tommy Potts and gang!

I was fortunate to meet Misty Mullins at Tommy Potts Farmers through my business. She did an excellent job of explaining the right amount of coverage for my situation, showing me my options and getting me better coverage on my auto and home insurance at less than I was paying.The whole office staff was great and I highly recommend them!

Debbie Drury at Tommy Potts Farmers is amazing. She is incredibly helpful and we are very well taken care of! We wont go anywhere else!

I was with Geico but then decided to make the switch to a local agent. Best decision ever! Plus, Debbie and everyone at Tommy Potts are top notch. She upped my coverage big league, and I’m even saving money! Highly recommend Tommy Potts. They take care of you.

I have carried insurance for auto and home for over 8 years. I sat down with Tommy and finally UNDERSTOOD what I was insuring and exactly what I would be covered for, for the first time. It was explained, in detail, until I actually understood every aspect of what I was paying for. He came to my house, gave me my options and his experiences, and I had never felt more comfortable.

Debbie Drury and everyone at Tommy Potts is extremely knowledgeable and has your best interest at heart. Can save you money and increase your liability limits (They are great at what they do) Call these guys up right away to at least learn where you have some gaps. Their service is unparalleled

Debbie Drury is extremely knowledgeable and has your best interest at heart. I highly recommend you sit down with her and have her evaluate your coverage.

Unfortunately, my experience was not the best. They were helpful when I was with them. When I left I was charged a month of renters insurance when I had requested them to cancel the policy on time.

Debbie Drury in Mr. Potts office knows her stuff and is very good at what she does. I highly recommend you sit down with her and let her give you an honest and educational risk assessment.

Cant beat Tommy! Lightning fast responses, he will get you taken care of!

Debbie was able to give us much better coverage at a lower price. You cant beat that! Thanks, Debbie.

Debbie Drury with Tommy Potts knows her stuff! She is not an aggressive salesperson but educates you in what type of insurance coverage you should have.

Debbie saved me over $100 a month on auto insurance on my two vehicles while simultaneously increased our coverage!