Their quality of service has declined drastically over the past couple of years. The turnover rate is unbelievable. Always another new face and an old one gone. Several of my calls never returned by staff or the supervisor. I was put on a waiting list for a class that I was accepted into months later. I was not notified of the acceptance but I was notified of a penalization for no shows. New therapists canceled because they no longer work there. Being told that I need to have a therapist to continue services there. But thats hard when every time I get one, Theyre no longer there for the 1st appointment. It was a nightmare trying to fix a problem created by a lack of communication and an ever changing staff. I would rather pay money elsewhere, than to get free services from a place at lacks communication and the desire to CARE.

This clinic is way better than Salud in Fort Collins. I see a ton of bad reviews here but I don’t understand why because I have been going here for 5 years and they answer the phone when I call, & they usually call me back if I have to leave a voicemail.They have only made one or two mistakes in the entire time I have been there.It’s a cleaner facility than in Fort Collins too.Medicaid isn’t the best but it’s better than no care.

I am grateful for community resources and support networks. Thank you to everyone at Summitstone HP. Each of you have shown compassion, competence, and commitment. Thank you for keeping Our communities safe by providing such quality care. 🙏🏾❤️

Youll wait an hour before seeing the doctor.Scratch that an hour and a half then you see the doc.

Dr Claudia Mayer was very rude to me, she wouldnt let me talk and was very judgemental about my past definitely the worst psychiatrist Ive met with.

My experience with this place harmed me much more than helped me. I require a higher than FDA recommended dose of stimulant to treat my severe ADHD. I had been diagnosed and treated by a highly regarded specialist in the field of ADHD in adults 14 years prior to my going to Summitstone. I made the mistake of choosing Summitstone for therapy. Id sought out therapy because the stress in my life had become unmanageable. I have a 2-page case history and full explaination of my ADHD medication needs written by the expert who diagnosed and treated me. They ignored the letter and made ignored my urging to contact him. Instead the med providers yanked away the one stable mental health groundwork I had and implied I was an addict. Then prescribed all sorts of other medications instead. I ended up taking all sorts of drugs that werent necessary. I was in a very vulnerable state when I sought out care and became further destablized and traumatized by my hopeless-seeming experience there. I became too unwell to go anywhere else. This place was the start of a downward spiral in my mental health that led to homelessness. I am right now just digging my way out of the mess they started. I have the documentation to back up everything Im saying. I advise that unless addiction is your real problem, steer far clear of this place.

Trying to have labs done is a nightmare to say the least. On June 22 it took 8 days to get in for labs. I was bounced back and forth between the clinic who said they sent them & the lab who said they never received them. During that time I was told these labs should be done every 2 weeks which sent me into a panic only to learn that person was wrong and should not have been giving medical advice at all. Thurs June 30 my dr sent labs but yet again they claimed they never got orders so again bounced back & forth. Summit stone nurse hung up on me I am now in the process of finding a new clinic which is a shame. I like my doctor but staff is more than worthless. I’m also filing a grievance.

I am grateful for the Doctors and the staff that took the time to help me out during the Covid pandemic. I had been to our local hospital twice and wasnt even attended to by Dr Kippie just was sent home with no real diagnose. The second time tested for the flu and was diagnosed with bronchitis. Months went by and I felt like I was dieing.I did a walk in visit and Jamie who is one of the most caring people I have ever met gave me the best service I have ever recieved. Her and Autumn are awesome. Dr. Engblom saved my life and got me the car I actually need. So I am so thankful.💕

Every time I need to ask a question regarding my kids or to set up an appointment they never answer the phone nor do they call back regarding your voicemail. I have been calling since 8 in the morning today in fact 1/21/2020 it’s 10:02 exact and no one is answering the phone or calling me back.

“Pam” the psychiatrist, is VERY unprofessional. I was seen by her twice and she was a horrible listener! She spoke over me, tried to pull some psych 101 and put words in my mouth to try and find guilt and triggered me VERY badly by suggesting I was going to try and INJECT MY MEDICATION! My jaw was literally on the ground, I was so shocked at her wanton behavior. Then she discharged me from the whole program (which took months to get into) because, at her suggestion, I sought a second opinion. Which left me without therapy with a counselor I was really beginning to trust. If you are thinking of going here, DO NOT see Pam as a med provider. She WILL ASSUME your pill shopping (at SummitStone?? Come on, lady) She is very passive aggressive.

I have been going here for over 5 years for depression,anxiety that caused me to have a Cognitive issue. I have gone to other places that for insurance reasons I had to move on to another provider. When I found SummitStone I was thrilled that I could get all my mental health needs in one place. No office is perfect and ya, I have had my problems with the staff. Yes, I have gotten what I call their Hate Mail from them too. It is very upsetting to get one and I have thought from time to time to find another place to go, but I always go back anyway. I have gone through a few different therapists there too. I found one that I can really talk to and get help with my issues. Life happens and sometimes it is extremely difficult and tragedies happen. My therapist has been there for me along with my doctor who prescribes my medications. All in all you just have to roll with it and go by their rules that have been made up from years of experiences in patient care. No, we all dont do the stuff that has made them make the rules, but it has to be fair across the board. I do refer people to SummitStone an continue to do so. I warn them about the dreaded hate mail. 😀 Good luck in your search to find someone who you can talk to.

Chad left and now theres a new doctor there. She was okay, except sort of cold towards her patients .I went in some medication and she called my therapist and talked angrily at her; she also dismissed all the side effects I was experiencing due to a new medication she put me on for something I was suffering with and told me she did not want to switch my medication as she didnt think they were side effects (as though my body just decided it didnt need food except for once every 2 or 3 days and that my mouth was dry, I was dizzy and nauseous and experiencing pretty much all of the side effects listed for the medication). I refuse to go back there because of her treatment of me and my therapist. The receptionist is always on her personal cell phone and rarely answers the phone, or forgets to charge my copay unless I prompt her for it. The one on 3rd Street isnt much better, so I will be looking for a new doctor that has nothing to do with this network.

If you need counseling or help with something and you want people to make your life 10 times harder, go here. The staff couldnt give less of a s***, if you have to reschedule or cancel an appointment, youre more than likely going to have to sit in and pay for an engagement class, good luck having a full-time job and getting any help here. I would say this place opposite of helped me. Do you value your mental health and your time Id stay away.PS. ILL FILE A GREVENCE WITH THE STATE OF COLORADO, NOT YOU! WE ALL KNOW THAT WOULD DO NO ONE ANY GOOD BECAUSE YOU GUYS KNOW YOU ARE INCOMPETENT AND IT DOESNT MATTER BECAUSE YOU WILL STAY OPEN BY PEOPLE BEING COURT ORDERED TO YOU. YOU ARE THE WORST TYPE OF ORGANIZATION ON THE PLANET AND TO SAY YOU HELP PEOPLE IS A BLATANT f*cking LIE. AND YOU KNOW IT.

These people helped me so much. I highly recommend the trauma informed yoga class for women. Jill is an excellent therapist.

I would give 0 stars if I could. This is the absolute WORST clinic I have EVER gone to & that is quite a statement because I have been to many. If you know whats good for you stear clear of this clinic!

I strongly advise against going to this clinic. They accept medicaid and that is the only reason why they are in business. I have received services from them off and on from them since Dec 2015.The poor communication and coordination of staff results in a lack of continuity of care, subpar care, missed diagnosis, med withdrawal...etc.The archaic policies (like UAs for unsupervised probation unrelated to drug/violence charges) demean patients and make them feel as though they are being treated as criminals.They make services requirements on patients (like making them sign up for classes or counseling they do not need nor want in order to get an appt with their psychiatrist) which is medicaid fraud.The counselors are burnt out and forget what is shared in sessions, start sessions late and cut them late, and dont actively participate in conversation (care planning, suggesting books to read for pt education, etc)There is an overall lack of compassion, systemic burnout, and lack of passion for the treatment and diagnosis of mental health conditions in this office. They are paper pushers and you are a number.Lastly the inability to maintain services off of medicaid (with other insurance) is vile and repulsive and only exacerbates the suffering and suicide rates of the mentally ill.The psychiatry office is great. Dr.Taj who is no longer with them was fantastic.But you won’t be able to get in touch with your psychiatrist or psychiatry office schedule as the main office will not let you. So if you have been prescribed a med and have to go off it, are experiencing side effects, or are really struggling because what’s been described is making you sicker—you are told no. And not given any direction on what to try. I let that office know what they’re were doing was an atrocious because it was. I then self-admitted to a hospital in an attempt to get a different medication. This was back before Medicaid was opened up by COVID.And the yoga class and instructor are great.

After 10 weeks of DUI education class, I came to my class this morning with my Drivers Education Book and $25, everything that was required for this class until today! I was told I was required to purchase a $5 Family & Heathly Relationships book that the girl at the desk told me was court ordered in order to go to class.... wrong! I didnt have $5 more dollars nor did I believe this was legit and was told I could not go to my class! I took the day off work and only have 2 more of these education classes until I am done. There is some very shady stuff going on at this place and I am going to have my attorney look into it deeper. I WOULD NOT recommend doing any DUI court ordered stuff with this place! 0 STARS

My doctor referred me for pain management to the Sunrise Clinic in October they went in and said I have to be without pain pills for a full month to make an appointment with Jason who wasn’t there that day he was out that other gentleman said wait course I couldn’t get appointment till today at 9 o’clock to call me when I was already on my way there to tell me that all of a sudden Jason had another incident where he wasn’t going to be there but somebody could see me today so I left my urine sample waited in the office for an hour and then decided nicely previous present myself in the hallway to ask if I had been forgotten or what then you said I could come back it would give me pain meds to last for a week and then make an appointment with another doctor I have to speak with a manager at that point manager came in so she was going to get the director director came in andAll those people walking around and getting paid for what nothing that person on the phone should’ve never made an appointment for pain management if they don’t do pain management anymore why do they keep referring me to Jason and Jason is never there for me that’s the difference between Blue Cross Blue Shield and Medicaid is the poorhouse or American people donate our other countries all the time medical care dental care all the stuff but we can’t even get care

Everyone is very caring and genuinely cares about your recovery. The groups are a great resource and the individual counseling gives a good foundation to build your recovery on. Its the only place that has helped me!

AVOID THIS PLACE AT ALL COSTS if your looking for mental health treatment/suboxone program. This place will treat you like a criminal even if your self in rolled.There are so many issues with this place that its really hard to know where to even begin with it . But the main one in my opinion is their archaic policies that they have here that are intended and designed to punish you and waste your time. This place is horribly run seriously if you respect yourself at all avoid this place.

ENTRANCE only yard sign by Medical would greatly help handicap. Having to walk up to Dental door to see it locked is extremely hard on elderly/handicapped. Thank you

My husband had been going here for years and, at the time, could only go here because they were the only mental health service that would take Medicaid in Loveland. He has a lot of major mental health issues. He had never been arrested and never court ordered for his mental health but he is a very severe case. He had been hospitalized several times a year and the hospital was the one who recommended summitstone because they were the only place in Loveland, at the time, that took Medicaid.From day one, they treated him like a criminal! He came in, did their intake to pair him with a therapist. This should have been the first red flag. They paired him with a therapist who had athesma (he is a smoker) and every appointment he had with her they had to cut short because he triggered her athesma. This, alone, triggered an episode with my husband and had another suicide attempt because he thought that the therapist didnt like him.After that hospitalization, he had to go back to summitstone again. Eventhough he had been hospitalized, he tried to tell them that he needed a new therapist. It was like pulling teeth trying to get him a therapist that was a good fit. He finally had a good fit and paired him with a great med doctor. That only lasted a month. The doctor quit and the therapist went to a different mental health center. They could not find another good fit for him.This led to another suicide attempt. After this hospital stay, he ended up going to north range behavioral health. The drive to Greeley really did get to be a struggle. It had been over a year so we thought he could go to summitstone again. He had a great psychologist and a decent psychiatrist. The psychologist was great and he saw them for a couple of years. He tried hard to work with my husband while the psychiatrist treated him like a druggie. The physiologist even came and helped him at the hospital when he would get hospitalized.Word got to his physiologists supervisor that my husband had a different diagnosis in the hospital and forced my husband to go to special groups and classes. He has severe anxiety and, I am sorry, i have a job and could not take him to these classes 4 days a week! They ended up telling my husband that if he couldnt go to these classes, then we could take our services elsewhere. So..guess what we did.. he ended up seeing a psychiatrist through clearview hospital who did more for him in 6 months than summitstone did in 7 years! Sadly, they dont accept Medicaid anymore. We are currently searching for a new place and we think that we may have one right here in Loveland!!.Bottom line, if you have Medicaid and are looking for mental health help on your own, do some research and some Google searches. There are WAY better alternatives! If youre forced to go there because youre court ordered, well, you have no choice. (I know this was lengthy, thank you for taking the time to read this.)

Zero stars needs to be an option here. My best friend of 25 years is bipolar and prone to crippling depression and anxiety attacks. Most recently she was suicidal. It took everything in her power to come to your clinic; she said she turned around five times and could barely make it through the doors. She told everything that was going on to Natasha in Loveland.She talked for about an hour, was given a worksheet to fill out, and that was that. My friend asked if she could at least linger in the lobby, as she didnt feel stable enough to go out and be alone at that time. Natasha told her there were some nice coffee shops nearby.I cant even comprehend the uncaring negligence. My friend literally told her she wanted to kill herself and she was given some busywork and a coffee shop referral. She felt beyond unwelcome and certainly wasnt helped in any way whatsoever--it was more harmful if anything. Thank God she didnt crash her car after she left. I drove two hours to be with her as soon as I could. Shes okay but still struggling.What kind of crisis center treats suicidal people this way? The absolute least that could have been done would be to refer her to a psychiatrist to get a medication evaluation. She didnt need a f****** coffee shop. If this is how you handle all your suicidal walk-ins, its just a matter of time before someone actually follows through with their suicide after visiting your clinic.

While the therapy was adequate, we decided to try something different. They specifically said that we could continue care with them for medication. When we arrived for appointment, they had cancelled my son as a patient without notice. They left him high and dry without enough meds to get to his appointment with a new provider, after they told me on the phone that they would schedule an appointment and refill his meds. My son is paying the price for their incompetentcy.

Frist off the Hispanic younger women is so rude to me every time I come in. She sits at the front left desk closest to the door. I feel completely uncomfortable every time I come here.I come here bc I am in dire need of help and am told Everytime there is multiple week wait for basically any service.Today I came for my long awaited apt and I thought It was at 115 she very rudely informed me that it was at 1 ande they have a 10 minute cancellation policy and I said okay I understand that Ive been in the emergency room all weekend because of what I need to see the doctor for is there any way you could see me I was only 2 minutes late and again she was very rude to me and said absolutely not we have a 10 minute policy just snotty rude and clearly didnt care about me.Horrible policies.Left feeling honestly hopelessness sad but this is the only place or the go to place for mental health in this is how they treat peopleUpdate.....was set up with a therapist a month out....my apt finally rolled around I show up and they tell me im suspended from treatment .....I said please I am very sick I need to see my therapist no one called to tell me Im suspendedLong story short they turned me away yet again....And their conplajn supervisor supported them and told me I cant see my therapist or anyone else there .

Edit: I absolutely do not recommend this place. I was made to leave therapy because I am a medical marijuana patient. I wouldnt submit to the idea of being called a drug addict and quit my medicine to get therapy here. I spent a year of court ordered therapy going back and forth on whether I was aloud to use my medication which a judge approved. I have a video of a therapist and her supervisor berating me and trying to drop me from therapy unless I quit medical cannabis. Upon realizing I was recording, they came up with a solution for me until I switched therapists and it came up again. I came here desperately seeking help that I still need. I did not get that but Medicaid did pay this facility for their services. It was appalling. Even the therapists there talk about how awful summitstone is.Not sure Id recommend this place as a first choice. They take Medicaid which is nice but if you have court ordered uas, they will make you take 5 a month because thats what Medicaid is authorized to pay for. My individual therapist has a heavy case load and over scheduled and cancelled a therapy appointment that had been confirmed, last minute. I called and asked for a new therapist, this being only one issue I was having getting access to the mental help I need. Before I even had a new therapist, without even taking to my own, she filled my transfer papers, leaving me without a therapist for a whole month. She cancelled another 2 appointments for this month, one that had been already confirmed via text with my phone. My next therapy appointment was scheduled May 8th, they scheduled it on april8th. I am dealing with 27 years of compound trauma and have been afraid of getting therapy because I was raised to believe it was bad. Although this facility has done a good job ripping off that bandaid and breaking down those ideas, I dont think I will get help here. I feel like they do a great job making themselves money but I am not getting the help I need here. They also have what seems like a one size fits all approach. They give everyone the same group classes and focus on group therapy. Individual therapy went over some of my stuff and some mindfullness techniques that have been helpful. However I really only had a womens wellness class slapped on me to with my post partum depression. This facility is not trained or equipped to deal with this. Every time I complained about this, they took it to the leader of one of my classes. Their approach to post partum depression is a womans wellness group and a med eval. Just repeating if this is your issue, THEY ARE NOT EQUIPPED TO PROPERLY TREAT POST PARTUM DEPRESSION. PLEASE SEEK TREATMENT AT A FACILITY MORE EQUIPPED IF THIS IS WHAT YOU ARE DEALING WITH.

I have had a wonderful experience with all of the staff at Touchstone (or I guess they are Summitstone now). They are all friendly and very helpful.

I saw doctor Chad Harrington for the first time yesterday. I have arthritic knees and was seeking advice for alternative to surgery. He did prescribe a once daily anti inflammatory. Thats the only good thing I got from the visit. This guy could be a spokesperson for paleo diet. Told me I was obese, and went on and on for 20 minutes about the benefits of paleo diet while I just stood there. Very arrogant and judgemental in my opinion. I will try dieting because what he said made sense but I will not recommend a doctor who comes off rude, disrespectful and hurts feelings on a first visit!

Theyve helped my family in tremendous ways

They cannot be bothered to pick up their phone you can only leave messages which as we all know is a way of telling us they do not care

I have been up and down on a high dose of benzodiazepines for about 15 years.it time to lower my dose to something safe.I went and saw the doctor in Loveland and she was nothing but good to me and willing to help in everyway. Thank you for your help today .I really needed it

Amazing staff

They are so friendly and they help alot as much as they can

Terrible. Dr. V was horrible. He and his assistant lied to me, deliberately misread my X-rays and didn’t treat my condition. He was condescending and should be fired or worse.

Stay away from this place at all costs. Counselors are unethical liars. They will ruin your life.

Love the provides... And ALL staff

I like my doctor but to call and nobody ever picks up the phone is unreal. I am tired of calling and leaving messages with no one returning my calls.. I am about to lose this place.

Therapist Jill wont return a call no matter how many voicemails you leave, doesnt follow throu, and supervised Brooke could care less. Bad service for those of us seeking help and needing to trust those people.

Chad is the best. Would never see anyone else.

I took it upon myself to seek counseling for my anxiety disorder and depression. The counselor that they set me up with was nice enough, but I always caught her looking at her watch and appearing uncomfortable during our sessions, which for folks who suffer from mental health-issues can have a damaging effect. She kept doing these things even after I mentioned them to her, so suffice it to say that I stopped going. I didnt feel like my visits with her were productive, and in fact I always left them feeling worse off than I did when I went in.Then I received a message in the mail not too long after that informed me that if I didnt call to schedule an appointment with my counselor theyd have no choice but to release me from care, which would render any existing visits I had on schedule with my psychiatrist null-and-void. Seeing as my psychiatrist was actually helpful, and was working with me to find medication that might make my condition at least somewhat livable, this letter put me in a very compromised position.So now I have the choice to either schedule another counseling appointment and get to continue seeing her, or dont and start over anew somewhere else if its possible. Which doesnt really help my condition. It just adds stress to my life that just makes my condition all the more difficult to deal with.

Use any other place you can afford for mental health then this place they suck. They cant hold on to staff kids are always placed with new people every few months. Always having call need to reschedule appointments, never do a program with a coaching it a big joke does no help with either child that was placed in it. Only come here if you have no other choices.

Do not go here! This place is disgusting and deictful!

I was self enrolled, soon dscoverd I was still treated as a court ordered​ client! Case manager was a joke