Great experience when buying a new Toro push mower. I had many questions, and was guided expertly through the process with patience, and thoroughness. I am confident they will stand by their products going forward and offer good service.
As a small business owner you value honesty, integrity, and character. These folks have been nothing but helpfulness embody the above values. They gave us a tour of the shop one day which my oldest son enjoyed. They take time to explain things and also take an interest in you as a person, not just a transaction. Highly recommend this shop. Thanks everyone!!
I bought a Toro Super Recycler residential push mower today and the experience was absolutely awesome. You can buy a push mower at any big box store, but my wife and I like to support local businesses when we can. Walking into a shop that sells much more expensive commercial equipment everyday you never know how youre going to be treated when buying a smaller ticket item. Those questions were put to rest within 15 seconds of walking in the door. Even though we were first time customers we were treated like family from the very beginning until I was helped load the mower into the car. Great local business that I would highly recommend!
My fiance and I just recently bought a new Toro lawn mower. From the moment we walked in the door to the second that we left we were treated like nothing but family. The gentleman who check this out at the counter, I believe his name was Amile, was extremely nice and very helpful. Anyone can go to Home Depot and buy the same lawn mower but the experience of buying from a local family-owned business is way more satisfying. I definitely recommend this place even if its for a simple push mower.
My Daughter is fostering a little boy who has had a tough time in life. This kid lives for Saturday because on Saturday he comes over to my house to ride the riding lawnmower that he calls tractor. Unfortunately a few weeks ago, on a Friday, the mower broke. I spoke to Dan and explained the situation to him. After learning the engine could not be repaired, he sold me a used one and had it delivered that day. Dan and his team made a huge difference in the life of a two year kid who simply wants to ride a tractor.The team at the mower shop care about people. They are amazing. There is also a women in accounting who helped me out today. She is incredible as well. I really appreciate Dan and his team.Thank you so much,John Holland
One of the only stores in town that sells parts but if you dont rent their equipment or take your stuff there they will NOT sell to you! Some of the worst customer service I have seen!
Went there for help on my lawn mower with a Honda engine. I did not purchase the mower from them, but they were incredibly helpful and even got me my replacement part instead of having me purchase a whole carburetor. Got my lawn mower back fixed up and running great. Will only be going to them for my mower and lawn equipment needs.
Just the nicest people. I’m a woman and I love lawn care. They always treat me with respect (there’s no talk of getting my husband) and I feel valued. They also fixed my mower (I love this mower). Anyhow, just a great place overall.
5 Stars is a must for The Mower Shop. I bought Stihl Trimmers from another dealer. I wont name the dealer (Ill just say that they only care about selling Weber Grills and Green Eggs). I took the trimmers to the original selling dealer for an issue that wouldnt allow the trimmers to function. I had only used them once. They charged me to take them apart for a repair. The same issue happened again this year. I took them back to the original dealer and they actually told me to come pick the trimmers up and suggested that I take them to The Mower Shop. Im so happy that they did. Dan and Annette have been wonderful. They got my trimmers fixed under warranty and they have been the absolute best people to work with. If you like Stihl products, The Mower Shop is only place to go. Sales or Service. Dont waste your time with any other dealer. Dan is the Man! Thanks again for your great customer service.
Awesome place with awesome people keep up the great work guys!
This was my 1st visit. I needed a part for my 33 year old Troy-Built lawn mower.( GREAT lawn mower) Some of the parts arent available any more, but they helped me get one that will work. I will be heading back there again.
Ive bought several pieces of equipment from this place, its been a good experience every time. Friendly and knowledgeable staff and they come threw when needed. Great place over all.
During the winter I dropped my ex mark walk behind mower off to be serviced and prepared for spring. During the time they were working on my walk behind I injured my leg and the doctor told me I might need a knee replacement. So I thought it was time to get a zero turn mower that I could ride. I called Dan and bought a quest 46 inch mower over the phone without seeing it. You only do that with people you trust. This is a great company and they’ve always treated me fair.
I just made my first visit to The Mower Shop on Preston Hwy. This is a family owned business that has served Louisville for over 50 years.Ive been impressed with the staff from my first phone call, to picking up my mower after having it serviced and some needed repairs tended to.This is the most professional and pleasant experience Ive had with a mower service and repair company since moving to Louisville over 35 years ago.I highly recommend you give them a try for service or new equipment considerations.
First time purchasing a weed trimmer. I knew I wanted a Stihl Trimmer, and as soon as I walked in the door, it was excellent customer service from beginning to end. Elliot showed me all options, pointed me to the trimmer that fits my needs, explained the terms of my warranty, and showed me how to care for and use my trimmer. All my questions were answered and got everything I needed for my new trimmer! Thank you so much!
Super nice, knowledgeable, no pressure. Prices in line with everyone else, but added value of professional setup
Being a new home owner in the highlands has been an adventure. Lots of power outages due to old power lines meant a generator was in our future. I walked into The Mower Shop thinking I was going to need a huge (and expensive) generator. Instead of taking advantage of my lack of knowledge, they explained why I didnt need the huge one and sent me on my way with exactly what I needed! I walked in a skeptic but walked out a lifelong customer! Theres a reason these guys are always so busy! (also, Honda EU2000 is PERFECT if you live in an area with frequent power outages! Quiet, powerful and lightweight! We set it up out back, ran an extension cord from it into the house and let it do its thing! - The Mower Shop had the best deal on it too!) 10/10 would recommend!
Great place with excellent service. Recommend to everyone.
Very well ornized and very timely manner of helping customers diffant be doing more business with them
We love the Mower Shop! Always have what we are looking for and even stuff we didnt know we were looking for 😉 The service is outstanding 👌And the people go above and beyond 😀
Great place for parts and new equipment.
Great people, great service!
If you need lawn equipment this is the only place to go. They have all kinds of lawn equipment. There counter people and service technicians are awesome.
These people aways make you feel welcome.
Been honest and above board with me. Good service too. Had to bother them several times (bc I didn’t know what I really needed) and they were fantastic. I’d give em six stars if I could.
I need a seat belt for my new self driven push mower . I cannot walk as fast as it cuts yehaaa
This review is long over due....I should have wrote this sooner but Ive been too busy mowing my lawn over and over again because I love my mower so much!!! Emile helped me pick it out and what a stud he is (no home)....he by far is the best of the best when it comes to mower knowledge. We laughed, we talked mower specifics, we fell in love, just all around the best. LOL All jokes aside I had fun and I have a great mower and weed eater. Thanks Emile Humbert!! PS Ask for him specifically but dont flirt cuz hes my man.
It might seem a little Hank Hill writing a review for a lawn mower shop. Cant you just go to your big box store? No, no you cant. These guys know what they are doing, are pros, provide great service and help you with all the things you didnt think about. These are your mower guys.
They had the part I needed for $8 less than I found it on line.
Great experience! I went not knowing exactly what I needed but the staff was very knowledgeable and very helpful. I left feeling confident with my purchase. I would recommend the mower shop to anyone! Id feel safe sending my granny to The Mower Shop and know she would be in great hands! Top Notch!!
Best in the industry, Turf Tailors has relied on The Mower Shop since the beginning!! God bless these folks!! Thank you!!
Had issues with mower last summer. Treated me right. Had chainsaw problems. They gave me great advice and saved me money. Very knowledgeable people. Theyre my number 1 place for all my yard equipment. Well pleased.
Got what I wanted
Elliott waited on us and he was Great! This whole experience of used mower shopping was fast and easy! We will never buy another mower from anywhere else.
Id give them 1 star but, in the past theyve been semi ok. As of 2020, not so much. Ive been a long time customer and its occasionally been frustrating. Now, its just down right pathetic. Basically, if youre a homeowner ... they dont want to deal with you. If you didnt buy your mower from them, the service gets even worse. My last visit, beside blowing me off, they gave me the wrong part. The dude I dealt with didnt know anything... A total lack of customer service. I cant wait to show them the receipt from my new Exmark, I proudly buy somewhere else. Im done w/ the mower shop.
Great group of guys fair and honest prices there not in it to gouge or get over on you they take great care of their customers
The family that operates this business are obviously good people and professionals at what they do. I appreciate their service
Best mower shop in Louisville, in my case I wanted better quality then a big box store, and it always ends up being around the same price! Fantastic, serviceable equipment. You get what you pay for! I only work on the residential level. A++++
Awesome shop with high quality lawn equipment. They do good service
Good business lawns and more
Excellent. Great customer service, fast turn around. They fixed the problem I was having with my Honda Lawnmower at a very very reasonable cost. Even pressure washed it without me asking. Light-years ahead of the service I had received in the past at the Honda Power Equipment dealer on the east end of town. Will be using the Mower Shop for all my needs going forward.
I love this place they helped my mom get a new A new place for the bottom of the mower. The guy that help us was really nice and funny. I will now come here for weed cutters and mowers when need
These guys are are down to earth, and good hearted individuals. Everyone in the shop was very nice, and helpful. You guys Rock!!
Service was great! They helped me select what I needed and got me in and out of the store quickly!
Had a mower with a disconnected throttle spring that I had overlooked, guy came into the parking lot looked at it for less than a minute and had me running. No charge and he even helped me load it, AND it was 20 minutes from closing time on a Friday.Great experience 10/10
Bought a $1000 mower, blades stopped working twice within two months. However, they did pick it up for free
My mom and I went in to buy a weed eater. We ended up being helped by a guy who was really knowledgeable on the subject. Helped us choose the best one for us, and even put on a new head that would be easier to feed the line through. Our experience was great, we learned a lot and he took very good care of us. I would recommend them to anyone and will definitely be going back for any of our lawn needs!
Terrible employees here, called 2 different times for 2 different parts an not only could they not help me find the part I needed they talked to me like I was a 5 year old they where rude and extremely ignorant on parts for my mower which is funny considering its called The Mower Shop an when they finally was able to give me a price on a fuel shut off solenoid they wanted $80 for it! Its only $7.99 online, I will not be calling or going here any more.
Had to wait outside for about 20 min due to covid silliness but what can ya do, once I got in, I got what I needed and was out the door in a few minutesgreat staff, lucky to have a place like this locally
Great service and staff. They always have what you are looking for when you go in.
I have found it hard to find a reliable, honest and trustworthy lawn equipment store. That is until I found The Mower Shop. In the past year or so Ive bought two Stihl chainsaws and a Honda HRX217HYA. After the purchase of the two saws I didnt even price shop the mower because its about more than price. Its about the service and eagerness to help you and instruct in any way they can. Elliot was my salesperson who was able to answer every question I had and didnt try to upsale or oversale me. He asked the questions to know what which mower best fit my needs. And I have since found they did have the best price on the mower!
I need more stars to give them.
Reliable, friendly, service with a smile,
Awesome service!! We were traveling and began to have trouble with our Honda generator. They were able to locate the problem, get it fix and had us back on the road in no time. They were also able to answer my questions and give me tips on how to keep my generator running properly. I highly recommend!!! Thank you....
Went in with my husband to finance a mower. Staff was respectful and kindhearted. Explained the financing info thoroughly and answered all of our questions. Will be coming back for all of our mower needs
Emile was wonderful! He treated me great and fixed our chainsaw on the spot. We will come the Mower Shop from now on for lawn equipment repair and purchase! Glad my dad advised me to go here.
A long time family owned business that has always kept the highest standards of friendly, dependable and fast service keeps on trucking. Please dont ever change.
Best experience ever shopping for a mower!!! These guys know what theyre doing I recommend them to any and everyone!!!
I have bought all my lawn equipment from The Mower Shop for the last 25 yrs and have always had a positive experience and received excellent service. They stand behind their products 100% and always attempt to be fair.Because of this positive past experience with them, I would never consider going elsewhere for lawn equipment and services.
I have been using this shop over the years as a non professional. They always seem to have what I need at a reasonable price. One time they did not and they told me where I could find it that day. They are knowledgeable and helpful for us that are just handy and not positive what we need. I also had to exchange a part as the cross reference came up incorrectly and they were really nice during the transaction. I am sure there are other places you could go but the staff here makes a difference for me.
Called and asked about a used mower they had what I was looking for. They held it for me till I could get to them. Snapper 33in cut rear engine rider. Great staff, people know their stuff. Go see them.
My first experience with The Mower Shop was a success. A gentleman by the name of Emile helped me purchase a new Gravely ZT-X. They even delivered it the same day! He was patient and answered every question I had. The mower seems to be built extremely well. 10/10 would recommend The Mower Shop to anyone looking to purchase anything related to lawn care!!
These guys are great to deal with. Very knowledgeable. Emile goes out of his way ensure customer satisfaction.
Fantastic place and staff. I have 1% hearing from combat and they are extremely understanding and helpful for me. Their service work outstanding..
I have had about four or five experiences here with a repair and an annual tuneup, and I could not recommend this place enough. The people at the front desk are extremely nice, helpful, and knowledgeable. They are certainly a five star rating from me. Paul Cowden, La Grange, KY
Always have what you need, very knowledgeable and friendly. I only go there for all my lawncare needs.
Excellent customer service. Knowledgeable sales staff that can answer any questions you have about their products. Purchased products come completely assembled, full of gas and oil, and ready to run. Unlike box stores that give you the product in a box for you to assemble and service.
My husband and I went to look for a chainsaw. The prices were far more affordable than Lowes. Plus it was a far better brand. The man that helped us was very friendly and made sure the chainsaw was in the best shape possible before selling it to us. Very happy with our experience.
The staff was knowledgeable about my older mower and got my parts within a few days. If you need a chain made to fit, they can do that too. Thank you The Mower Shop for saving my mowing season before it started.
Amazing staff, employees and business! Elliott is professional and very helpful!
The Mower Shop is the reason I shop LOCAL! Great service, products and location! The team is personable and truly care about customer satisfaction. My equipment was serviced in a timely manner and the techs communicated everything to me in terms even I could understand. LIFE LONG CUSTOMER!!
The Mower Shop only repairs mowers they sell. Took my mower up the for a simple fix and they wouldnt even look at it. Customer service by desk rep was also very poor.
Could not have received better service... this staff is knowledgeable, hospitable and professional. Stihl inventory was great, displays were excellent.Will buy all lawn care items from The Mower shop.
The gentleman that helped me was very patient and thorough in answering all of my questions. He put gas in both of the trimmers I was considering and let me me try them out. He fully explained the pros and cons of each one and then let me make my choice. I highly recommend The Mower Shop for all of your lawn and garden equipment.
Just bought a new mower from here. Service was great! I love the fact they also told me the price of the maintenance items I would need and that you can call in and they can pull up your mower and give you exactly what you need!
Super nice knowledgable staff
Theyre honest.Locally owned and fully-stocked equipment sales and service businesses are getting hard to find.This one has been around for a long time...They service their machines (and all machines need service.)What more can you ask?
The crew at the Mower Shop are top notch.I use these guys for all our lawn care equipment. They know their stuff and will help you too.
I have always has a great experience with the mower shop, since I only know how to put gas in the mower they help me when something goes wrong. without blinking an eye they get it back up and running. Every reasonably prices on parts as well...
These guys are experts in their field and they have an amazing assortment of spare parts. I walked in a couple years ago to buy a part for a thirty-year-old trimmer and they had it in stock and it was about 6 bucks. A couple months ago I bought a new Stihl trimmer from them and paid more than a regular residential user might in buying one online or at Lowes or Home Depot but I wanted service and parts after the fact for the next 20 years. There was a promotional part of my purchase a couple months ago that we didnt complete and I, today, ask my original sales rep from that purchase to reconcile the issue and he did that for me today. Personal service with integrity. I will continue to spend money with these guys as long as I live in Louisville.
Going. back tomorrow to get a blower!! Good experience today! Buy American!!
Very knowledgeable staff. Extremely helpful every time I go there. Prices seem reasonable as well.
Great shop! Emile was very helpful and made my shopping experience a breeze. This is my new place for all my lawn equipment needs.
ArborTECH Tree Removal & Preservation has bought around ten chainsaws from the mower shop. They offer great customer service at an affordable rate. They always put the customer first. I highly recommend them. Thank you guys for everything.
The Mower Shop is a unique and very people friendly establishment. They have a large selection of any lawn and tree equipment, plus generators. Its all top self.
Always have a delightful experience everytime i am here. Its my go to place anytime i have a question about any of my equipment or something i am planning to buy. Excellent customer service. All the staff has always been helpful and answered any of my questions.
Been dealing with this company for a long time. Emile is super helpful and knows his stuff. Also their new billboards are great looking!!!!
The o ly place I buy my power equipment. Dan and Emile are the best. Trust their advice and they wont steer you wrong.
Great service and reasonable prices. Very friendly staff. Highly recommend!
Absolutely great people.... kind and very helpful! My Exmark is an amazing mower, should have purchased many years ago! Highly recommended!
Excellent service, courteous treatment, my 14 year old Honda Hrb217tda runs like it is brand new. Repaired quick and kept me in my budget. Thanks Mower Shop for great customer service
Was in a pant and I went in to the mower shop and Elliot help me out of a tight spot I would highly recommend the mower shop if anybody needs any lawn and garden equipment sales or services to go in and see Elliott
I went in to the mower shop today to get financed on a mower and i was pretty nervous. I had ben turned down for a mower twice so far and i was not looking forward to getting turned down a third time. But after talking to the friendly guy at the counter (emile) all my worries started to fade away. I was blown away by the friendliness and professional attitude of the employees at the mower shop. Not only that but i also got approved for a loan for a mower!!! So with all that said, i am now headed home with a huge smile on my face because of the service i received today.Thank you mower shop!!
Bought a lawnmower from them it was a great experience
The most friendly Shop in town.A knowledgeable staff thes honest and has your best interest at heart.They have one of the largest parts inventory around.
The staff was timely and took the time to explain the device I ordered. I was pleased with my visit.