Calling here is a nightmare for anything. Let alone to try to talk to someone in regards to a quote. And even if you give them a very detailed voice-mail they cant even call back to follow up.

I had purchased two vehicles here before. Long waits and bad service. This was my third visit and I received first class service from Brenda. She was patient, listened to my needs, knew my expectations, understood what I needed and she delivered. I was impressed with her diligent performance. We bought a 2020 Nissan Rogue Sport from Brenda and we are happy with our new addition. Thank you Brenda!

Usually a very busy dealer for a Wednesday morning. Still a convenient location though wait times are roughly 35 minutes to get someone to come get your car.

This review is for their Service department. Brought my car here on June 7th because the transmission of my car broke down. The service guy who helped me was nice at first and said he would give me a call the next day to see what was wrong with my car. Service guy never called and so I called on June 9th and asked about the status of my car and he said it was the transmission and my car would be ready to be picked up on Saturday June 12th. When Saturday comes I called a few times to see when I can pick up my car but no answer so I decided to go over there and see. The service guy who helped me was not there but someone else helped me out and go in contact with my service guy and he told me that its not ready until Monday 6/14 or Tuesday 6/15. So I wasted my time that Saturday going there thinking my car would be ready like he said. Then on Tuesday 6/15 my service guy calls and says my car wont be ready in one to two weeks because Nissan is out of transmissions and also other dealerships so I have to wait until then. Also something about backdate. So now I have been out of a car for two weeks and was lied to about when my car would be done. They dont think about your time or how badly you need your car. It has been stressful for me finding other ways of transportation because of this. Im hoping to get my car back this week and will not return to this dealership anymore to service my car after this experience. They didnt even offer me a rental car.Update: Got my car back finally and updated my review and rating to 3 stars since the sales guy apologize to me about the long wait it took to get my car back and also made it up to me by cleaning my car before getting it back.

Lance Sobczak. Svc Mgr.👍👍👍👍👍. Thank you. Awesome Team here at Nissan of Dwntwn. All smiles😁 Friendliness makes you feel welcome. Thank you.

This place was horrible. I placed 2 appointments online. One for my wife and one for me. Online quoted us $249 for 100kmile check and $99 20k check, respectively. We droped our cars off at 830 per our appointment. Around 12:45 they called back about my wifes car. They wanted $900 for the 100k check and $900 for some air filter problem....for my car there was no information. At 1:30 we arrived to take my wifes car to another location(Gardena Nissan) where they promptly fixed her car in 1 1/2 hours for under $550....tldr...at 4 I still had not heard any information about my car they kept saying it might be this might be that. When I arrived at 4:30 they were barely inspecting my car...I took it elsewhere...this place is horrible do not go there. My representatives name was Ace....horrible customer service.

Wow!! So I scheduled an appointment for 9:45a. I went to the service department understanding there was going to be a wait. I get to the front and the Service Employee asks me questions about the car. Then it’s time to go inside to write up the work order for just an oil change /tire rotation for my service visit.I bought this car on 9/27 here at the DTLA dealership. I came because I was told that my first 2 maintenance appointments would be complimentary. The Service Employee told me that I did not buy the car here but obviously I did. I even have the paperwork to prove it.He had the nerve to keep insisting that my car was not bought here and that he can not offer me my first complimentary maintenance appointment. I was so irritated I didn’t even want to argue with the guy because it wasn’t worth it. So here I am writing this review.So lesson of the day is that do not take your car here to be serviced if you expect to have the 2 complimentary maintenance appointments that they promise. Instead they will want to charge you $100 for your first visit.

Alan Muniz helped me from beginning to end. He answered all my questions and kept me updated. He was friendly and informative. The only reason I didn’t give 5 stars was the mechanic returned my car with big splats of bird poop on my rear window. They should have cleaned it up a little.! I told Alan and he said he would speak to the manager and offered to set up a car wash. Great service!!

They offer fast service and good deals.

Gave me my car 2hrs later than estimated

Second time going went because abs and traction light were on and also grinding on my tires...... abs sensor was replaced which took the light but never fixed the grinding mind you I had my front and rear breaks done a week before I went. Now Im back again to have them fix the problem they never fixed to begin with..... if everything is good by the time I pick it back up I may change the rating

Always does incredible job on maintenance on my truck keep it running smooth customer service given 5 stars they always incredibly helpful With information pretending to my truckThe customer service is awesome especially the service department all the employees especially Ace are incredibly helpful thank you downtown Nissan.

After more than one representative I finally found the best David he knows how to take care of his customers

The gentleman that helped me, Ace, what an awesome guy. Professional. Thanks Ace.

Great service,help 100% all around,very good organized

Great service!

Today was another great experience Helen Villafran was helpful and polite and she made sure my car was disinfected per my request.

I dont get tired of saying thank you Denniz Zaragosa for your help, your patience and most of all your honesty! 😉🌷😉🌷😉🌷

Love going to this place. My technicians Alan is the 💣. Very helpful. Always go above and beyond to make sure I leave satisfied.

Good service I been going since I bought the car in 2012

Service was terrible. The worst by any means. 1/2 Star.

Great customer service and all around good company

I really appreciate the Awe...mazing service we ALWAYS receive at Nissan Downtown L.A. Ace our service rep is the GREATEST!

I brought my van in May 15th for a diagnostic that wasnt finished til May 20th!I paid for my transmission fluid to be flushed and $444 dollars later it is still brown! The manager swears thats how it is supposed to look. He offered to flush it again if I paid for it! I consulted other mechanics and asked a simple yes or no question. Does this look like fresh transmission fluid? Unanimous No!I went back to Nissan and asked the manager to flush it while I watched. (🤔if he would not do it while I watched how can I trust he did it when I wasnt there?) He agreed then recanted an hour later saying I really need a $5,700 transmission. 🤨 Every other Nissan Dealership I called quoted significantly lower prices for transmission flushing and transmission replacement.Based on my observations Nissan Downtown is overcharging in an effort to discourage fixing your Nissan they will try VERY HARD to make you think about getting a new car. Sales people are eyeing the service waiting area trying to convince you its a better VALUE to trade in your vehicle. I would strongly recommend you drive a few more miles to another dealership.

Worst experience. I have received an email of oil change & filter for $35 when I called the service center to verify he told me that service is free as I purchased the car from Nissan DTLA. I was happy and drove all the way from Cerritos to DTLA where the rep asked me to pay $35+$110 and I told him of the previous conversation he still was no you have to pay and started making all stories. Worst service ever I’ve seen in United States. Commit only what you can do do not bluff just to get people at your door. God bless you son I do not want to write his name here as already we have a lot to go through to this Corona thing

They are over priced to say the least charging consumers far to much power to the people...be a smart consumer not one that easily taken advantage of...

As far as service goes it is a great place to get it done.

Awesome service!

Doing updated service.Ace is awesome attention to detail

They are very good attendees and they have a nice waiting.

They are nice and professional staffs . I am always using their services and resent vite was my 7th time that I went there. They are just great .

Bad service on helping especially the Manager.

Great customer service !

Really bad services very unprofessional they don’t communicate with each other I will not be back again

Very disappointed in the service department make sure you get a quote for the work theyre doing on your car before you leave make sure they are capable of repair

The staff is always nice and helpful

Everything ok..thanks

So far so good

I have been taking my car up there for almost 3 yrs

Very good service,I am very satisfied

Waiting four hours for oil change

Nice customer services.

Dennis provides great customer service

Jeanette gave me a rental car well fixing my; transmission

Ok vuenservicio

Too expensive but good service.

They take a while to attend you...

Awesome service

Never answered there phone.

Great service

Always crowded

Excellent service

Great service

Ok 😀

Very good

Fraud

Bad service and long wait when you bring your car to the service If you ask an Employee why its taking to long to get help they get mad at you. Funny but true is that when you are buying a car everyone is nice to you but when you come to the service they are mean to customers.

Muy mal servicio esperé 40 minutos para que alguien viniera a darme servicio y los empleados platicando entre ellos y los clientes esperando

Good and fast attention, 5-star automotive service, all the staff very friendly and they are working with the public from 7 a: m and also weekends.

I waited too long for a simple three hour oil change just parked until I asked when the car would be ready they dont work organized

I have not done an update on their website. I have an appointment at 6am and they wont be until 7am and I still had to wait 40 minutes for them to attend me as the second customer

The truth is my first time to buy a car but who does not help you in anything after a certain time you bought a car and for them you do not care they do not help you to refinance your car they say that they no longer do it and neither They even give you a written paper about what you are asking for, the truth is if I am very upset and all those who see my comment can be useful.

Not very well, and I waited much more than 2 hours for a simple oil change.

Excellent service

Excellent attention

Returned bad attention, they took care of me after 40 minutes k arrives, they even took care of another person k arrived before me, and wait 2 hours 30, for an oil change, I know that they can improve but it is a matter of interest in the workers,Because the client pays them the salary,

A place where all the people are very kind there is coffee with donuts popcorn for everyone I recommend them att ELPACHUCA

The Megor Place to Buy Your Nissan Car When Andes In This Officer Vusca Victor Ariaz The Megor Bender I Recommend

I liked the deal

They are not honestly they lie and deceive people beware jade is a lie

It is a place that they do not serve you, they just pass by and they do not serve you very bad service

Fabulous

It is the worst service I know of the dilear in California I have brought it twice, but this time if they went over the lance I brought it to oil service, I was waiting 4 hours and they delivered it to me without doing it, BE CAREFUL THEY ARE DECEIVING THE PEOPLE WHO DO NOT KNOW THE CONDITION OF THEIR VEHICLE.

Very good, they treated me

Excellent thank you very much * 10

Excellent service for the customer

Very good experience I recommend it

There is not much space for parking and the work is slow.

Long waiting time for service!

It has the best services

Good

Excellent

For your customer service