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Monas Auto Insurance Services
1301 E Gage Ave, Los Angeles, CA 90001, United States
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Monas Auto Insurance Services

Comments
St
Review №1

These girls are the best! They always great me with a smile and offer great customer service. Definitely come down to this office and get helped by Jessica or Diana, they will make sure you get the best deals!

An
Review №2

Jessica and Diana always help me with my payments. Been coming here for a while now and definitely recommend

Ca
Review №3

The girls in that office are so unprofessional special the one in El super market, the insurance service is great but the employees. No good

Ra
Review №4

Very unprofessional and rude Lucero was more worry about taking on the phone and socializing with her friends on media than what had to be done . Not recommend at all new staff needed 👇

Lu
Review №5

TERRIBLE servicio al cliente..! Muy mala atención al cliente.. ..! Customer service terrible both girls rude — unprofessional ! They even told me to not call customer service from google.. because they are busy and if I am in the store why I am calling customer service to ask questions..???? Whaaat..? Very rude and unprofessional ..!

Li
Review №6

They steal money from their customers!Charging over $300 to add vehicles to your policy when other pleases charge $50. Plus the person in charge is extremely rude, she screamed at my mother because my mother was asking questions about the charges. All they do is steal, please do not go to this place.Thieves!!

An
Review №7

Attentive agents with excellent customer service. Its always busy weekends with walkin customer. The ladies greet you with a smile, great energy. Ive recommend my relatives they give $25 cash!!!

Ma
Review №8

Their agents will gladly assist you find the policy that meets your needs at the best possible price. Big downside are their brokerage fees; I was being charged over $300 to modify my policy which I didnt have to pay by contacting the insurance company directly. What I recommend you do is to ask them for the quote estimate and call that Insurance company yourselves.

Gi
Review №9

I give this place 1 * if even that Manos Auto insurance services robbed me for $400 then send me a check for $11 and 7 cents its Ridiculous, for 1 month$400 for paid off car 2011

Er
Review №10

Great customer service. The best prices you will find. One stop shop. And their Notary is so helpful!

St
Review №11

Great staff friendly and efficient. Great prices and a stress free environment. Thanks for everything

mi
Review №12

The are friendly, they are fast and I liked the way everything went a year ago when I purchased insurance for my car.

In
Review №13

Love Lucero best insurance agent best place to purchase insurance great customer service

Ju
Review №14

Amazzing ladies, excellent customer service! Highly recommend ask for Lucero instant DMV Sevrvices.

er
Review №15

Excellent customer services, greeted right away all the agents are attentive. Lucero helps me with instant dmv services, to low insurance rates. I love recommending my family and friends to them! No limits on $25 cash referral fees! Thank you Monas!

Ca
Review №16

Great service! Very attentive and willing to help you out in whatever need it is you have. Definitely recommend this place.

Er
Review №17

Lucero shes really helpful always with a great attitude makes monas auto insurance look good always with a great smile

Al
Review №18

Excellent service. Definitely helped me find the most affordable car insurance especially for my 2016 car. Staff is super friendly and welcoming.

Th
Review №19

Well what can i say MOHAMED ELHAWARY IS THE BEST I KNOWN. He has great customer service. Very helpful and polite... 100 %

jo
Review №20

Gage office Staff is very helpful, very accommodating. Mohamed is always very funny. Erika and the rest of the girls are really nice

Ve
Review №21

Best customer service. Been shopping for months a s thank GOD i found monas no hassle or bs just good agents and good company. Thanks girls

Lo
Review №22

Good service never had any issues with them. I highly recommend coming to thwm

Ju
Review №23

Great customer service!! Always welcome here and so glad I got my car insurance here !!

Ma
Review №24

Excellent customer service, by their agents Lucero always helps me with my payments. Thank you!

SO
Review №25

My broker kimberly is a beautyfull person, friedly and exelent service tanks..Monas insurance

Je
Review №26

Over charge for everything !!!Come here if you want to get robbedBunch of crooks

Na
Review №27

Good Service through phone and in person service

le
Review №28

Great customer service and low prices! They even offer water while youre being attended.

Bl
Review №29

On Dec. 29th, 2017 I went in to cancel the insurance I had with Alliance for an older car. Also, I went to get a quote for a newer car that I had just purchased. I have had good experiences with other agents, but not with Lucero. Lucero did not cancel my insurance for the older car so I had to pay for the month of January for a car that was not under my care anymore. Now, there is no way I can get my money back because Erika, the supervisor, I am assuming, said that I have used the insurance for the month of January and there was nothing on file proving that in fact I had cancelled the insurance. I do remember signing a document, but then again Erika said there was nothing on their end. One thing I did mentioned to Erika that if her agents were properly trained they should know the process. Honestly, some fault falls on me because I called at the end of the month to follow up instead of attacking the issue right at the beginning but I trusted Lucero with the cancellation. I had automatic payment set up for the policy so Lucero said that although the money was going to be withdrawn from the account I would get my money back because Alliance needed a 10 day notice prior to cancellation. So I waited like a dumbass, thinking that I would eventually get my money back but I did not. Anyway, if you plan to cancel any policy with these people make sure you get a copy of the cancellation or at least that they do their job right and complete all the documents required for cancellation. Advice: Go to a different insurance broker. I have a busy life like other people and we need things to be done right the first time. We do not need people like these who wash off their hands and are not accountable for their mistakes.

Gi
Review №30

They charge for everything. Theres better places.

St
Review №31

Hmmmm where do i start great prices and customer service. Moe helped me with my policy and got me a price i couldnt imgine compering to the other place my family is been going to for year .

Na
Review №32

My insurance got messed up since feburary of this year Maria, lucero, and everyone in that office cannot seem to do their job correctly and do not understand customers I have been very patient but this is too much . If I could give it a sero I would but unfortunately there isnt that option.

Ka
Review №33

Stop by for the first time they have great prices and great customer service and I was in and out within 10 minutes and they also did my auto registration Thanks moe

Ra
Review №34

Nice quick and easy. Big savings

Mo
Review №35

They really help with finding the best rates out there .

Ir
Review №36

Good hospitality definitely recommend to friends and family

Ah
Review №37

Very helpful staff and great rates!

Mi
Review №38

Great customer service and friendly environment

ja
Review №39

Really friendly services and great informants

Al
Review №40

Nice personel

Mo
Review №41

Love the service! Thx Vicky!

Ci
Review №42

I was shopping for insurance for about a week on line and I want to a few place like adrianas insurance and Freeway insurance and let me tell you they got nothing on MONAS there prices are amazing !!!!!!!!!!!!

Li
Review №43

Great service, very helpful!

Lo
Review №44

Beautiful renovation

Al
Review №45

Great service !

An
Review №46

Great service

Ye
Review №47

Very friendly staff

Zu
Review №48

Great service

Ja
Review №49

Jessica y Diana son muy eficiente, me ayudaron con mi proceso de aseguranza. Siempre regreso porque tienen buenos precios y pagos flexibles. Les recomiendo visitar está locación. Recibirán buen servicio con cualquiera de las dos

El
Review №50

Me encanta el servicio, muy profesionales y sobre todo muy amables. Vayan con Jessica se las recomiendo 100%.

ma
Review №51

Me gusta ir a la oficina en el super porque Jessica y Diana son muy profecionales y siempre me ayudan a ahorrar. toda mi familia tiene monas los recomiendo

Yo
Review №52

Llevo anos biniendo y siempre me dan buen servicio especialmente cuando esta Jessica y Diana. Son amigables y muy atentas

Jo
Review №53

Jessica me ayudo a agarrar Aseguransa para mi hijo. La recomiendo.

Ma
Review №54

Jessica es muy paciente y siempre responde mis preguntas cuando necesito ayuda. La recomiendo

El
Review №55

Ive been here with them for years and all the girls are always nice. I usually go to the Supermarket and Jessica helps me with my payments. They always find ways to save me money

Wa
Review №56

Very kind everyone

Ca
Review №57

Very good service here always with maggie and all the girls would recommend everyone to insurance services

Ma
Review №58

They are always friendly. Ive been coming here for years now and I havent had any bad expectations. I always go with Jessica or another of the girls to help me with my payments.

Ja
Review №59

I lost my car title, I went to help me order another one at DMV,He charged me 238 dlls,When he gave me my receipt I saw that the DMV had only charged 22 dlls,They are exaggerated in the collections,I never come back to this place

Al
Review №60

Thanks for the service my monthly payments have reduced every renewal. We have added a new vehicle to the policy and the representative Lucero explained our coverage to us in detail. We have myself and my husband four years with Monas Auto Insurance, we will recommend them with family and friends for their excellent service to the client.

Iz
Review №61

I loved the service. I made the change of car title in less than 20 minutes. They treated me fast and I didnt have to wait 3 hours in a line. Thanks to Victoria.

Lu
Review №62

Good service, fast and friendly.

Os
Review №63

I recommend you are very kind and they explain to you well what you agree with

Mi
Review №64

Good company .. Good customer service .. I have been here for 3 years and I do not regret it ..

No
Review №65

Very friendly

Im
Review №66

They treated me very well and fast

Ge
Review №67

Good attention

Sa
Review №68

Everything was fine thanks

Al
Review №69

They take care of you very pleasantly ask for Diana

Ja
Review №70

I think that there are better services in other offices

Jo
Review №71

They are kind to customers????

Information
100 Photos
71 Comments
4.3 Rating
  • Address:1301 E Gage Ave, Los Angeles, CA 90001, United States
  • Site:https://monasinsurance.com/
  • Phone:+1 323-274-2230
Categories
  • Auto insurance agency
  • Auto tag agency
  • Home insurance agency
  • Motorcycle insurance agency
  • Notary public
  • Renter's insurance agency
  • Tax preparation service
Working hours
  • Monday:9am–7pm
  • Tuesday:9am–7pm
  • Wednesday:9am–7pm
  • Thursday:9am–7pm
  • Friday:9am–5pm
  • Saturday:9am–4pm
  • Sunday:9am–7pm
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