Their staff members are lazy. They are unorganized and do not have good communication to set up transportation. They make you feel unimportant and that your treatment there is basically for no reason. I had an appointment scheduled for a month and they still failed to get me there when I set up transportation for every appointment. Case closed. I am done with these fools. Its a joke there.

I have to go with 3 stars ONLY because of Dr. Hedge. My counselor is amazing. My caseworker is amazing. I have felt safe and cared about with both of them and they both have honestly 100% had my back for the past year. However, Dr. Hedge is UNPROFESSIONAL. I had a phone appointment scheduled and he called 3 hours early without even asking if it was okay to call early. I was completely inconvenienced by this. I have to plan appointments just like the doctor has to. He also basically held my medication hostage. Over a month ago my pharmacy contacted me stating that my medication was about to run out and they have not heard back from my doctor to refill this medication. So my counselor contacted Dr. hedge and asked what was going on about this and to contact me. I was not contacted and ran out of medication. A medication that says NOT TO SUDDENLY STOP USING. We all know the risks from stopping medication for mental disorders. He basically risked my mental health... For no reason. I was scheduled for the phone appointment on schedule with what he stated during our last appointment. For him to allow this to happen is absolutely uncalled for. He also dictates his notes during your appointment. Using YOUR time during YOUR appointment to do the tasks he should do at the end of the day. The cherry on top is that I am to have surgery and the surgery department sent me for a psych evaluation and needed my doctors to sign off as well for the surgery to happen. They sent forms for them to sign and return. My counselor did this right in front of me as soon as she got it. Took the paperwork to Dr. Hedge for him to review and sign. OVER a MONTH has gone by and he has yet to sign it. When I asked him about it during our appointment, he just laughed and said he didnt remember it he gets a lot of things. He had no answer about it and now, no one knows where this paperwork is. So I have to start the whole process over. He is delaying my surgery by AT LEAST 2 months.I will never use him again. I will seek a different physician for medications.

The front desk couldnt care less about their jobs. Not sure how any of them are still employed. However, the actual medical staff is fantastic.

My daughter had an appointment with Penny Morgan and the parents were required to be there for the admission assessment. After rescheduling things and making this day and time work we arrived (early) to my daughters appointment with Penny. The receptionist was quite rude and said “Penny isn’t here today” like we were inconveniencing her. We explained we had a scheduled appointment with her today. She turned around pretended to look for something and turned back to us and said “ yeah well she’s not here today”. So it was our problem that this counselor cannot keep an appointment nor notify patients of a cancelation. This was so inconsiderate and disrespectful. I would never recommend this establishment if this is how they handle patients. Now my daughters session has been exceptionally prolonged. God forbid someone would need serious help Bc they don’t give a care in the world about their patients.

Dr Hegde should be fired he doesnt really want to help you and treats the staff very badly there is no hope for anyone in this place if you care about your life dont go there.

Many places claim to want to help you, but this place WILL. The proof is in the pudding if you will. And, this place will make a noticable difference, even from just day one. Even with something like the day to day stresses of consulting with your doctors about various things. They make that a simplicity by comparison, to the other places offering help, and not actually giving it. So, something that most places cant help with, they go above and beyond. With extensive knowledge on hand within the staff, as well as extensive compassion. Unparalleled by any other place you will find. It may take some time.to get into a psychiatrist, but its due to needing to know the patient well before prescribing. HOWEVER! if you have meds youre getting in the meantime, they wont stop you from using those meds while they spend more time than any other, getting to know each individual, truly as an individual. Atop that, its very easy to find in Amherst across the street from the KFC, and behind the Wendys and McDonalds on the other side from the KFC. Dont worry! Its a very nice building, and you will surely feel much safer, and at ease the second you walk through the doors. With coffee in hand as well, for those who drink coffee. If you need a place that will take the time, you know you need to be known, this is the place for you. You can both call, and go in to set an appointment. It doesnt take long, if any time at all, to be seen by a therapist. As well, you obviously have a wide choice of therapists, and psychiatrists. Atop that prior mentioned, vast knowledge. Stop in today, for virtually any emotional need. They can help, and WILL.

They go out of their way to get you the help you need. If you don’t connect with counselor they assign, you can request a new one until you find the right counselor. I found the right coupe as did my son and it has helped us both tremendously!

Great place wonderful sraff