Wish I had read reviews before going to this absolutely AWFUL place - cannot even think of one good thing that they did. Must say each person there is equally as bad as each other

Scammers from India got access to my computer and were controlling it. I hung up in time. Took my laptop to Geek Squad and paid $150 for them to remove ALL malware. The DID NOT do that. I found two programs still on my computer...TeamViewer and Any Desk that the scammers had me download giving them access to my bank accounts under the guise that they were going to refund me money charged by Microsoft. Very poor service. Watch some scam baiting videos, guys, so you know what to look for.

The guys were great. I came in fearing the worst, a dead laptop. They diagnosed it as a dead battery told me what to do. We discussed replacing my laptop in the near future, which I will do. David and Aron??? were my techs thanks guys.

Strongly NOT recommended! The guys have no idea what a service is. They say that replacing the battery in the iphone XR costs $53, after three days, when it comes to replacing, you need to add $79 for replacing the speaker, without which it is impossible to replace the battery!)0/10

Brought my iPhone in because the screen stopped working properly. The guy spent 45 minutes try to run diagnostics and retrieve the serial number from my iPhone. He seemed confused about how to do this and had another guy come help him who was able to do this in about 2 minutes. I have no idea why it took him so long to simply assess a problem that I had already identified when I came in.My biggest issue is that before I left, I was told that because my iPhone was out of warranty - that I would have to cover the cost of a $279 screen replacement. He also looked at the other guy and said “is she gonna need a unit replacement?” Which.... I knew I didn’t need nor did I have $500 to do so. I’m not sure why he suggested that and it seems like he didn’t really care to help me in this situation.He told me that the apple store would be the same experience and prices - yet today when I went to Apple, he ran diagnostics in 5 minutes, and I walked out of there with a FREE REPAIR. The guy at Best Buy insisted that since my phone was out of warranty I’d have to pay - but the apple IPhone Display Model Displacement Program literally exists for people past warranty who don’t have any other damage to their phone to cause an issue with the screen. I would’ve paid $279 more dollars and dealt with a much more unhelpful person if I had gone with this place.

Ordered a router today. the whole Geek squad experience basically sucks! The Geek squad agent seemed to be more interested in selling upgrades and add ons that Im now finding out are not needed. Glad I could help this loser with his commissions.

I have been using Geek Squad for a few years to cover all of our computers. We do have different brands and models. We have had a variety of reasons to contact Geek Squad. If it can be fixed at the store they are very responsive and have a reasonable turn around, such as moving and setting up replacement computers. Some of the computers have needed to be sent out for more extensive work. This does take a little longer. Sometimes the problem turns out to be bigger than originally thought. In these rare cases I have them to be good communicators. They are clear in their explanations. They are clear in your options including more time consuming and more expensive solutions and accepting of your decision. If it is something that cannot be fixed then they are also clear about what and why. They are always respectful.

Horrible customer service, total lack of knowledge, its almost like they have no idea what they are doing. Avoid wasting your time and energy with these guys...

My issue is with Geek Squad billing via phone.My Geek Squad Protect & Support Plus expired on 9/11/17. On 9/10/17 I paid the $162 to have it renewed for one year. When I hit the submit button i was forced to accept automatic renewal. So after I accepted to get my plan renewed on time, I called Geek Squad for clarification. I asked them if i had to be set up for automatic renewal or if i could go year to year on my own. The rep assured me that my account was not on automatic renewal and that i was covered for one more year as i made sure to reiterate that i did want another year of coverage as i just paid for it. A week later i get an email about my coverage expiring and that they had a cheaper option that didnt cover as much for me to opt-in to. I called Geek Squad because I was confused. On 9/10/17 i paid the $162 to extend my coverage for another year. I even got a confirmation email saying my coverage would continue without interruption. The rep tells me when i called on 9/10/17, that the rep i was speaking with accidentally deleted my payment (even though he assured me i was covered for another year). So i said thats not my problem my payment was deleted, i paid for another year of protection. We are now at 11/1/17. Ive spoke with at least 6 different reps and 2 managers. ALL of them assured me i would be taken care of. Every single time i called i got the same feedback maam we have pushed your case to the top and management will be taking care of you. Well today i was told that my case was denied weeks ago because I asked the rep to delete my card from my account because i didnt want to be on automatic renewal. That is incorrect. I asked if i needed to be set to automatic renewal to which i was told i did not. Never once did i ask to delete my payment. The Geek Squad rep took it upon himself to delete my payment. Had i been told that my card needs to be removed from my account in order to not be on automatic renewal and doing so will also delete the payment i just made, i wouldve said to leave my card on the account and i would deal with renewal next year. None of that was told me. Geek Squad wants you to believe they are here to assist you, but really theyre the most incompetent customer care service ive ever dealt with. Now i have a computer that i spent $2,500 on with no protection. Complete waste of time.

The employee were very kind and helpful. They spent as much time in helping me as I needed. I recommend their services.

Incredibly rude and dissmissive. Also cant tell that a drive is encrypted. Also wanted $100 to transfer some files. From a drive to one SD card. Yeah.

I really dont appreciate to sign in on a laptop for someone to acknowledge that I am at their counter and in front of their face! I hate that GS is off on timing when they said a repair would take x amount of time, but in reality it took to so much longer to get the item back. I absolutely disliked how its out of our hands was said to me by the associate. Really, then why do I get an extended warranty on the products I purchase if this is the response Im going to get? Very unhappy customer with both GS and Best Buy!

I live in Northern Colorado, so I am sure the face to face interactions are influenced by management, my GS in store support and GS online is fantastic. I have had support for three years. I am very thankful for this service.Thanks GSDonny ZLongmont, CO

I honestly have yet to find a valid reason why this company exists. As far as their customer service is concerned...each time I have worked with their associates I have been pleased with how I have been treated as a customer and how they took the time to listen to what I had to say.However, there have been two instances where their service has brought into question why the company even exists. Issue One: 4 years ago I had a laptop of mine start having issues with the display. Being as it was one week away from the end of its warranty I rushed it to Geek Squad to have it repaired. They made the repair ticket and sent it out. One week later it was returned because the associate entered the incorrect serial number on the repair ticket. Since it didnt match the SN# of the device sent in, it was returned. By the time the mistake was noticed I was now out of warranty and out of luck with getting my laptop repaired. Geek Squad offered to buy me a new computer at the purchase price of my old one. A terribly generous offer that I accepted. Even thought they took care of the issue without hassle, I swore to myself I would never use their services again.Fast forward to today to Issue number two. Two days ago I shattered my tablet in the most spectacular way possible. I gotta admit, the screen was quite beautiful with its spiderweb pattern of broken glass, but it was utterly useless unless I wanted to donate a little bit of my DNA each time I swiped the screen. So, I took it to Geek Squad to have it repaired. There I was told that it would cost me 35 dollars shipping to have it sent to Samsung and the repair would cost me an additional 200.So what gives? Why are they useless? Well, I called Samsung and the company happily gave me FREE shipping to have my device shipped to them for repair with a 200 dollar repair fee. Being as I was young and dumb when I sent in my laptop (and didnt know any better), I suspect that I could have done the same for my laptop and saved myself the headache and mess that Geek Squad caused back then. Aside from being a glorified shipping and delivery service for matters that are otherwise free by the manufacturer, I have yet to find out what they really do or why I should give them my business...

They apparently cant clean the spills off of a keyboard because the warranty they sold me doesnt cover accidents and theyre not about to tell me which one does or if Im even allowed to purchase that one.its a kickass keyboard, but thats because its corsair, so I probably am giving them too many stars to not do their job.

Geek Squad is a joke! I scheduled a repair time. I placed the call on a Saturday the guy said we have an opening this coming thursday I said ok great. Took the day off of work. The day of I hadnt heard anything so I called after 45min on hold they told me the appoitment wasnt for that thursday but the following one...Seriously there is no other way to understand this coming thursday as anything other than the upcoming weeks thursday. NOT TWO WEEKS. This review might be confusing to some but I do not care, They are THE WORST.

The last 4 times Ive used their support, Ive had to wait hours and did not get any results. Going into the store is a guaranteed long wait. Online isnt any better. I just waited two hours for the agent to do nothing and then he ended the session without saying anything.

Great job guys!!!

Did analysis for free