My remote which never worked well finally quit working. I did my due diligence and changed batteries, still didn’t work. Called to get a new remote and I was asked when I purchased the remote. I told CS I never purchased a remote it came with my service. They want to charge me for the new remote. I have had several other cable companies and have never been asked to purchase equipment when it was faulty. I requested to talk to a supervisor and have been on hold for 44 minutes. I have never received good customer service on the phone from this company. I told customer service if that can’t provide me with a new remote I will cancel my service. This is absurd and ridiculous. It is only my tenacity in what I believe is right that keeps me holding on the line. Don’t go with this company!

This company currently refuses to breakdown the charge of $140.00 mo. I am charged for cable, internet and land line. No matter who I talk to they refuse to itemize the bill and show charge for each service. They are not worth dealing with as they are very devious.

Came by a few times when internet wasnt working (broken back up unit, some issue with outside box, router replacement), fixed it same day those times.Last issue however they needed to get up on pole so they said they put order in for raised platform car. Said they didnt know when theyd get it,Did not find out til later that they closed the original ticket as Fixed so when the hell were they gonna fix it? 5 Days without internet so farWhen they were called again they had a new appointment date (2 days from call) and confirmed they had a aerial platform, clearly not for my issue; they had closed the ticket days before. My take away was they lied about needing to wait for this bucket car and were gonna be paid to do nothing.Lesson learned: DO NOT end a call without a confirmed appointment set up(they text you appointment details).

Generally horrible experience with them. From the month it took to install the equipment with the repeated no shows without any communication and chasing them down to get the install to the confusing billing to the manipulative disconnection, I cant say anything good about them except for their actual internet speed that can be achieved by any other service provider.

By far the worst customer service I’ve experienced in my 35 years on this planet. I’m not going to waste my breath telling you but please reconsider your services or move if you need internet!

Frontiers customer service is the worst I have ever experienced. Most recently, their home service technician failed to show for THREE scheduled appointments in a row. We took time off from work for the required four hours to be at the house, altogether 12 hours of waiting for the technician. We had received confirmation emails and texts before and on the scheduled date for service, but were not contacted when the technician did not show up. I had to sit on the phone for many minutes to contact a customer service person to reschedule each appointment, and still the technician did not show up for three scheduled visits. Disappointments: We took time off from work to be available for the scheduled appointments which is not easy to maneuver as professionals. Our service was to upgrade our Internet speed, so as a result we would have increased our monthly payment which I thought would have been an interest for Frontier to accomplish. One more comment. The Frontier customer service employees need to increase their knowledge and skills set with required employee customer service training so that they dont contradict each other with service info each time I speak to a different person. Finally, Frontier needs to evaluate why their service technicians are not able to meet the demands of their customer appointments.

This is the single worst company Ive ever dealt with in my entire life. That sounds like a typical exclamation when frustrated, but in this case its true. Service was ordered a month ago not only did they never ship the router but they never even placed an order to connect the service. After two weeks of waiting for a technician and being told that we have to stay home and wait for them we still have nothing. Frontier has still not even turned the service on at the hub for our location. After multiple phone calls every day to customer support and technical support Im told that theyre doing what they can and it will be fixed in 24 to 48 hours and I need to wait. They cant understand why Im frustrated.

Worst internet company ever, awful customer service, after 2 weeks still dont have internet a supervisor suppose to reach out still waiting for the call after 2 days.Definitely the worst company ever

WARNING: DO NOT WASTE YOUR TIME AND MONEY WITH FRONTIER!!!Availabilities with a technician are only during business hours when I typically work. M-F 8-5 PM. Frontier was not willing to work around my work schedule and was forced to schedule Tuesday 1-5 PM. Opted out of work for the day to meet up technician. NO ONE SHOWED UP. NO ONE CALLED. Spoke to Customer Service at 5:30 PM to find out technician did not have an apartment number listed on address in order. No one bothered to even call me to correct it or meet me outside. Rescheduled Thursday 1-5PM and was promised that tech would call 30 minutes upon arrival. Not being able to trust frontier from their first mistake, called at 3:30PM before time frame ended. Customer service could not find my order through my address because it was not listed on order. Technician again showed up at wrong address and again FAILED TO CALL ME. I lost two days of pay with NO INTERNET INSTALLED, my address was inputted incorrectly TWICE, without a tech to at the least, call me to resolve the situation. Realized some things were not meant to be, cancelled my installation. Went to Charter Spectrum and was given an appointment the next day that was available after my work schedule. Was late to my appointment coming home because of traffic on commute and the technician from Charter Spectrum CALLED ME and WAITED 10 minutes for me to arrive home. Installed within a few minutes. I hardly post negative reviews but, I have felt compelled to warn people: DO NOT WASTE YOUR TIME WITH FRONTIER!!!

My phone is still out after nearly 2 months and Frontier wont fix it or even give me a day or info about repairing it. Flood caused many phones to go out and the refuse to fix it. I have tried everything 10 calls 4 chat sessions and 6 emails but same response they cant help me. This company has no customer service or accountability. They are still sending me a bill for the outage period can you believe that.Jeff Stover

Unbelievable that this has taken a month to get installed. Thus far 5 people have arrived at my home, and it still is not installed. Every tech that has come says that a different one is needed, and that it should only take about 1/2 hour. I spent over 2 hours on the phone with them, most of the time on hold, talking with 6 different people. This is the worst service that I have ever encountered.

Trashiest customer service from any company Ive ever dealt with. An absolute joke of an organization.

Marketing team came to my house offered me internet service so I decided to make appointment to install service.. they gave me phone number to call them if I have any questions or something wrong about internet service in future before call to customer service number because they are responsible for my area.. after I read reviews at google a lot people they complain About the service, I decided to call the marketing team who came to me.. exactly the same the reviews on google, never answer phone leave message no response so I decided to cancel appointment.. they are not responsible their job

I put in for internet service June 12th and it’s the 21st and still no service, the original person I spoke with never placed an order for delivery but still managed to bill me smh and today I received my router but it’s missing several pieces.... I can’t rate their internet speed because I can’t even get pass the set up process with these people!I’m cancelling.

A sales rep showed up to my door and offered me a deal for internet and tv. His name was Carlos and his employer ID number is 700883. He scheduled an installation for Saturday. Was home all day and received no miss calls. I called Carlos 7 times and left a voice mail. It is Tuesday and I called another 5 times with no response. Called customer service waiting an hour to get to a rep. And they were not able to help me schedule an installation. They have poor customer service, sleazy sales reps, and horrible logistics. Been 5 days without service all due to incompetence and lazy employees. Still no word from anyone.

They are new to VoiP and no one knows what they are doing. They sell Mitel phones which are only compatible with Frontier. Dont buy what they are selling. Waste of time. My list of complaints are a mile long. They promised me phones and we still havent received them yet we received a bill for $800+ not more than a week after signing. On the phone to cancel now.

A salesman came to our door to sell us a bundled package which included 200 Mbps. Since 200 Mbps can only be done with Frontiers Ethernet connection our router/modem had to be installed in our garage and the router wi-fi signal was too weak to reach our devices in our house. The solution to fix this was a few options: (1) run an Ethernet cable in our walls/ceilings then having to repair our drywall, (2) run repeaters through my house at additional costs or (3) install the modem/router through coaxial cable at 100 Mbps. We had already canceled our other provider at this point as we were finding this out. So, we decided to try using the service without buying repeaters and tried using the service with their coaxial connection. The coaxial connection was slow with speeds at 60 Mbps on average and having the modem/router installed in the garage did not work either as we were getting a very weak wi-fi signal. To summarize it all, we didn’t want to pay extra for running Ethernet, tearing up our walls and we didn’t want to pay for repeaters. Two technicians came out and could not help us get what we paid for. We only had the service for 3 weeks as a third technician was coming out to troubleshoot. Finally we said, forget it lets cancel it because this is not working. Now Frontier wants to charge us for two months because we are cancelling at the end of a billing cycle. DO NOT USE FRONTIER....THE WORST SERVICE....go look at their reviews on the internet they average 1 out of 5 stars, horrible service and internet.

The worst internet provider I have ever dealt with. Lied about speed availability, lied about pricing.They dont do pro rated billing so when they send you the bill for the price increase...2 days into the billing cycle...youre stuck with the entire bill. $60 for 7 MB/s. Absolute garbage service

I should be spending the extra $5/mo to go with a competitor. I have been with “FRONTIER” multiple times since they were Verizon. The transition was horrible, service has always been bad. I cant believe our internet choices with such a booming tech industry. Overall bad branding, bad service, difficult website UX, and horrible responsive support...yet we don’t have many choices.

Sale person make me signed3 years contract $129-.Nowbill show $ 260-.sale person neverAnswer the phone again.badservice...

Horrible customer service. They gave me a certain price then the first bill come and its way higher . When I called them they just gave me the runaround.

Google maps says Frontier is here and they left 18 months ago. WTF?

One star only because zero is not an option. Bad customer service even their supervisors are unprofessional in their communication. They are deceptive in their business practice, engage in federally prohibitive negative option billing, change the terms of contracts as they please and their service is awful overall!

Never get frontier when you call the office its like your talking to a lot of crack heads

Far and away the worst ISP i have ever dealt with. atrocious customer service, always at least 1 hour on hold, adds miscellaneous charges with no recourse. DO NOT SIGN UP WITH THEM

Just dont 1 doesnt even do it justice horrible

Sign up if you wanna get screwed by billing and a horrible connection

Will be cancelling my service

NOT AT THIS LOCATION ANYMORE

Bad. Poor customer service