Hi my name is Jenny I have been one of Jois customers for the past 20 plus years my mom even work for her back in the 90s shes the best.

There is a reason why I am with this particular Allstate Branch, Excellent! Throughout my life I have had different needs for their assistance, and they are immediately responsive, do it, and with kindness and professionalism. Whether it is turning my car in for repair, getting a loaner, and Oh you need proof of insurance (and I forgot it)...not a problem...they get it to me immediately....to choices for earthquake insurance...give me the quick rundown...to best pricing...to help my parents needing assistance with their insurance. They truly are unique. I am so thankful to have them looking out for all my insurance needs...one less thing to worry about and the opportunity to focus on my life. Joi is such a treasure.

To save you from reading a long story about my bad experience, I’m going to make this quick. All of the good reviews I noticed are from a long time ago. They must be struggling for money, because they treat people like trash. Also, the reviews on the Allstate website that show over 360 reviews are biased, because your only allowed to leave a review if it is your currently working with an agent at the office. Not if you already have another agent at a better office.

Always been fast to answer and help when i contact them. No delays.

I wouldn’t recommend. There’s better AllStates in Long Beach. They say they’ll call back, and no one ever does to address my issue.

My experience with Allstate was seamless and good throughout, from reporting my accident to the claims dept., to promptly scheduling an inspection of my car at repair shop of my own choosing, to finally meeting with the Allstate adjuster, who provided an accurate estimate of the costs of the repairs, – all went smooth and hassle free. Anthony Le, the Allstate adjuster, was personable, professional, and a pleasure to work with. After the inspection was completed the check for the repairs was issued immediately. My agent Joilyn Hanley’s office and the Claims team were keenly responsive and true to their word concerning the prompt reimbursement of my deductible. My experience was smooth and hassle free and established a reputation that will ensure the continuation of my business relationship with Allstate ‘the good hands people.’ Thank you all.

Outstanding service! Responsive, efficient and supportive. Immediately after an accident I called this office and they talked me through exactly what to do and how to do it which was an invaluable service. Have been with Allstate through Joi Hanley for over 25 years and have found no reason to switch. Service is everything!

My Allstate Agent, Joilyn Hanley, and her staff have always been very helpful to me. Any questions or changes I need to make to my policies are handled promptly and professionally. Great customer service.

I don’t recommend this office. Unprofessional agents.

Always got friendly and professional help. Had 20 years of good experience with Joi Hanleys agency.

Love them Derek, Brian and thee rest! great customer service!!!

They are a great place to get insurance for all your needs

Perfect!!

Very rude staff : (

Best Allstate insurance agent, period!!!!