I am a small business owner in Irvine California. Derek and his team have been outstanding in responding to several challenges that I have requested of them since 2015. It is said that dissatisfaction often motivates us to seek desired positive change.Taking a snap shot into the past and why I switched from another well known insurance company to Farmers and specifically with Derek Twells. In 2015 my insurance policy was with the well know insurance company. As simple questions about policy coverage request and timely courtesy return calls increasingly became difficult, I looked to make a change and called a Farmers office where Derek answered. He immediately made me feel like the call was welcome and proceeded to ask questions on how he could help.Derek reviewed my policy and advised me that for a few additional dollars he could significantly increase my coverage and properly protect me from the unexpected. I made the change and it has led to a trusting relationship ever since.Its rare to meet a person like Derek and his team that consistently deliver. It has made it easy to recommend Dereks office to my family and friends.Derek...Thank you for your integrity and honesty as my insurance agent over the years.D. Blake

I have been a client for Derek for the last 5 years or so. I am very pleased with the way he handles my issues. He is very hands on and doesnt take days or weeks to act on my needs. Very Happy Client here.

Really excellent customer service and understanding the industry. All the team there are trustworthy and dedicated to making the best solution for my various needs. Always prompt to return requests. Highly recommend them.

Ive been with Derek Twells Farmer’s Agency for a long time. Prices are competitive, however, the reason I’ve stayed is due to the great customer service provided by Derek, Andrea and Zeny. Andrea J. is very professional, knowledgeable, patient and detailed pro. I wouldn’t hesitate to refer potential clients to them.

Great customer service and always make himself available for when I have questions about my polices and other products that I may need. I highly recommend him.

I highly recommend using Derek and his team. They all provide excellent customer service and provide quality insurance product offerings.