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Ford of Londonderry
33 Nashua Rd, Londonderry, NH 03053, United States
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Ford of Londonderry

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Mi
Review №1

My family has bought several cars here! Every one from the sales people to the lube techs have great attitudes and always do right by there customers! I like going to a dealership where I don’t feel like people are reaching into my pockets! :)

Je
Review №2

Great experience at the Londonderry dealership. It’s by far the best Ford Dealership I’ve visited. Great customer service and the staff was very transparent. Also, Wanda is great!

Tu
Review №3

Today I serviced my 2021 Mustang GT with Wanda Cyr. She was fantastic with a great sense of humor. She made my day easier and I couldnt appreciate that more. Thank you!

Bi
Review №4

Dropped my 1996 F350 off for a few simple repairs after asking if anyone there had experience with an old truck like this and was assured that they had some mechanics there with that experience but ended up with a over 300 dollars bill and nothing fixed. They just charged me for a bunch of diagnostic time and nothing fixed

Wi
Review №5

I REALLY want to give the staff at Londonderry Ford 5+ stars. The staff in the service department were excellent!!! However, I have to deduct a star because of the condition the technician left my truck after the service was finished. Finding dirty boot prints all over the running boards and floor mats isnt great, but leaving my center console covered in brown dirt and oil is unacceptable. This was the first service Ive had on my truck since I purchased it and I keep it very clean, so it was a glaring insult to not have the courtesy to at least clean up afterward. In my opinion, it would go a long way to at least give the vehicles a look over and a quick wipe down before giving the keys back. I shouldnt have to go home and clean my truck after bringing it to a dealership.

Br
Review №6

I wanted to let your company know, that you have a great representative in Wanda Cyr in the service department. She is very friendly, knowledgeable, and very helpful. Most service writers are robots, she is certainly not. Helped me tremendously, I will definitely recommend her and your business.

Le
Review №7

I would highly recommend Ford of Londonderry! Being a younger women, you can sometimes feel taken advantage of at dealers and I’ve been to plenty like that and walked away but everyone at Ford of Londonderry was extremely nice and responsive. If your looking for a new car, go to Kevin Watson! Jeff and Mike were also awesome and very helpful. The whole process was so smooth and I was out in less than an hour with my new car. I love my new Bronco Sport!

Ca
Review №8

Courteous and friendly staff. Building very clean. Easy to schedule service appointment and work was completed within quoted times. Highly recommend Ford of Londonderry

Da
Review №9

Shane and his Team are amazing. The sunroof on my F-150 got stuck in the open position on Friday, the weekend when we were forecasted for 4 inches of rain. Because I was on Amherst Street in Nashua I stopped into Best Ford for help. I understood they would not be able to fix it right then but asked if a tech could take a 5 minute look to see if we could at least close it. The most unhelpful manager said no. I explained I had the pricey extended warranty…she couldn’t care less. I asked if I could leave it and get the loaner which comes with the warranty…nope no loaner vehicles available. I asked if she could look up my warranty to see what other options were available and she said it didn’t matter she couldn’t help me. Finally, she was gracious enough to offer that if I waited 2 hours someone would look at it but she would have to charge me because it wasn’t a scheduled appointment (I’ve since confirmed with Ford that that is indeed fraud when I have a warranty, it does not matter if I have an appointment or not). I had heard of the horrors of ‘Best Ford’ and now I got to experience them for myself firsthand.Panicked, I contacted Ford of Londonderry where I purchased my vehicle. It was 4:30 on a Friday afternoon. Shane the service Manager told me to stop by and someone would try to help close it. When I arrived, both Shane and another Tech took a look. They said they could try and lift the sunroof above the obstruction but that might break the glass which would not be covered. Instead they offered to use a special wrap which is made for this type of situation. I was thrilled! This would keep the rain out until it could be repaired. I helped put the wrap on the passenger side. Relieved, I started driving home but the side I helped with popped off (totally my fault). I turned around and drove back. Shane and another tech removed the original film and totally replaced it and it worked perfectly until I was able to have the repair performed on Tuesday. Further, Shane set me up with a brand new Loaner which was a blast to drive for a couple days while the parts were being ordered. I recommend Ford of Londonderry for both your purchase and service of both personal and business vehicles. They are simply and unquestionably the best in the area. Thank you Shane and Team!

Jo
Review №10

I just recently purchased a dream car of mine from Ford of Londonderry. I must say, it was the single most pleasurable experience Ive had with a dealer...Ever. Big thanks to Kevin (sales rep), and John (internet sales rep). They were both ultra responsive & up front right from the beginning. They understood what kind of purchase this was for me, and were sensitive to it at every corner. I would suggest anyone that is considering purchasing a vehicle from Ford of Londonderry to do so with confidence. Im positive we will be doing more business here in the future.

Re
Review №11

From the moment my dad and I walked on the lot Daryn Turner was out there getting us prices on a new vehicle for me. After being stuck with a Chevy for the last 6 years, this girl was ready to join the Ford family - Daryn and the financing manager Roger made it happen! Both very efficient and informative, I have no regrets. With a slightly lower score, Roger contacted a few different places and got me a great monthly price for financing and Daryn was so upfront, honest, and kept my best interest in mind. Thanks again, guys!

La
Review №12

The people in the parts department are awesome (Chris). The service department is awesome ( Marybeth)

Ro
Review №13

Great place for service. Very easy and friendly service

Ro
Review №14

Worst experience buying a truck I ever had. I own a business and rely on my trucks. I didnt want a brand new truck but one that fit my needs being fair priced, durable with low miles and the truck they had did. From start to finish no questions were answered and very little info was given. Im very mechanically inclined so I can tell what was and was not done. I was told the truck was fully serviced, after looking it over when I got it home that was not even slightly true - nothing was serviced. Backing up a bit, luckily before I drove it home I noticed the rims and tires were not the size described on the window sticker provided and the spare was too small. I was given an we owe you paper and its been over two weeks now and nothing but a bunch of sorry texts but nothing saying they would service the truck just that they are sorry it wasnt done. If I had enemies, I would not even refer them to Ford of Londonderry. In short, I was treated like I didnt matter, lied to and told sorry for them not doing what they agreed upon.This dealership should probably have their Inspection sticker ability cut-off, considering the situation with the spare tire. They admitted to not even checking it! I attempted to contact employees that were involved in this sale with questions through out the process and the only answers ever received were TO DEAL WITH FINANCING only. No car fax, no written agreement copy for me, nothing that I asked for and was told I would get.

Ph
Review №15

I buy a bunch of cars, this was easily the fastest and easiest place to buy a car at.

TJ
Review №16

My wife and I were comparing another manufacturer to the Ford Expedition. Kevin, Dave and the entire team at Ford of Londonderry were very professional, courteous, and gave us the exact deal we were looking for on the Expedition. Unfortunately, we went with the other manufacturer BUT I wanted to recognize Kevin and the team for doing the best job the could and representing both their dealership and Ford Motor company extremely well. Thanks you to everyone at Ford of Londonderry and we will be back again in the future to shop for more vehicle!

Tr
Review №17

This dealership is by far one of the best. Lee Turner helped my Wife and I with a new vehicle purchase and he was incredibly straightforward and easy going, he made the process smooth and we absolutely love our new truck. The entire staff friendly and accommodating, a great experience overall and I highly recommend buying your next vehicle at Ford of Londonderry.Thanks again Lee.

Ro
Review №18

I was looking for a very specific truck and Ford of Londonderry had it. I am a Service Director at another Ford Dealership and they could not find one for me and I had to get this one or miss out on getting one, due to the rarity of a Platinum with a V8 in White Platinum TriCoat paint. Bob Morissette was my salesperson and was very professional and knew the features in the truck. He handled the deal from beginning to end perfectly. Mathew Powers was the Sales Manager and he got us the best deal he could and was very professional the entire time of our transaction. Roger in Finance did the paperwork for us, very respectful and explained it all well. An added bonus was a soda machine, Kuerig, snacks and ice cream were all available to us at no charge! Nice job, Ford of Londonderry team!

Ri
Review №19

Great service as always and friendly knowledgeable staff. Jim,Jeff, and Shane have always been first class.

Pa
Review №20

Lorri was my service adviser at least 2 years ago. She was great. There was someone in the collision center that was great too. While I was down there I had a conversation with Lee and his brother and they were very nice. So years later I came back because of that one day, just to buy my next car. Lee was awesome, no pressure and fun to talk to. Everything was perfect with the exception of the interest rate I was given. By the time I got to that point in signing papers I wasnt thinking. I would have chosen another avenue instead of the rate I was offered by ford. It is the only think keeping them from getting a five star rating.

Br
Review №21

I have purchased 2 vehicles from Ford of Londonderry. Each experience was very positive. Kevin Watson was super friendly and also helpful and patient. He worked very hard to meet my needs and stay on budget and he did so with a great attitude and a smile. He was always super quick to get back to me to answer all of questions, which kept communication flowing. Behind the scenes, Dave Ferrand and Roger Tallini did their part to make this experience a very positive one for me. These 3 people were professional, friendly, accommodating and genuinely cared about my happiness and my experience at the dealership. Ford of Londonderry is my go to dealership!

Tr
Review №22

Felt like after tge 4 years we leased the truck i took over the truck with a loan as of yesturday 9/17/2021 I was treated wrong.

Be
Review №23

Highly recommend Ford of Londonderry. We worked with Kevin on a purchase of a 2018 certified Ford F150 truck for my husband. Kevin was great!! It was like he knew exactly what we wanted and needed. He explained everything, went over the numbers easily and we were all set in no time. He also went the extra mile to take care of a few things that my husband wanted in a very timely manner as promised. We have a Ford in our town but we go to Ford of Londonderry for service, so it was great that we also found buying from them to be a breeze as well! Thank you Kevin (and Roger in finance!) for making this an easy transaction. My husband loves his truck and we are very happy!

Ki
Review №24

Thank you for the AMAZING service we received on Saturday, March 6th. You made a great first impression and management should be proud of their team and the service you provided. Mary Beth, Matty and another gentleman went the extra mile for us and we are so grateful.My husband and I use to have our Ford vehicles serviced at Salem Ford but we got sick of their lousy customer service and BS (they should job shadow the service department at the Londonderry location to see what the standard should be for customers).We are thankful that we made the switch and couldn’t be happier.

Ja
Review №25

We worked with Kevin Watson. He was very easy to talk to and was very respectful. He took time to answer all our questions. Our overall experience was wonderful!

Ja
Review №26

The service dept did exactly what I asked. It worked great.

Aa
Review №27

My second purchase here! Kyle walked me through everything during my test drive and after signing. He was patient, friendly, and knew the car very well. Kyle even responded to my texts when he wasnt working! These guys found me the exact specs I wanted, and made it easy. Organized and professional, dont hesitate to buy here. A+

Je
Review №28

I had a great experience with Kevin and Roger in the lease of my new F-150 XLT. Kevin went out of his way to make sure the vehicle met all the requirements of myself and my wife. He personally made sure my bed liner and bed cover where moved from my old truck to the new vehicle. Kevin spent extra time showing all the new features and differences from the old truck. Roger make the sign as painless as possible in light of the Ford system being down. Thanks for the great personal help.

Jo
Review №29

Extremely accommodating! Ask for Wanda in the Service Center, shes the greatest!

Ro
Review №30

This was absolutely the easiest vehicle purchasing experience I’ve ever had! I was looking for a new Ranger with a very specific configuration and even though they didn’t have it on their lot, they were able to get exactly what I wanted from a different dealer. A huge THANK YOU goes to my salesman, Kyle Wilson. He was easy to work with, quick to answer my texts, and followed through with my requests and accessories order. He also was very thorough with showing me all the features and settings in the truck. I also have thank the sales manager, Matt Powers, for making sure all the numbers worked out and the finance manager, Roger Tallini, for a stress-free and quick signing experience. While I’m at it, whoever worked behind the scenes to get the truck shiny and spotless for delivery has my gratitude! Thanks again to everyone at Ford of Londonderry!

Da
Review №31

It took this dealerships three attempts to find an interior leak. The third attempt still took 3 weeks. The carpet which was full of blackmold is on back order. When I went to pick up my truck while awaiting for the carpet to arrive they gave it back to me with all of my personal items from the cab in the bed of the truck. Refer to the photo attached. What this photo does not show are my two toddler child seats that were in there along with the broken sunglasses under everything. Never use this establishment.

Ka
Review №32

Mary Beth is amazing and so helpful. Will take my car there when it needs service from now on.

El
Review №33

I purchased an F-250 Lariat this week and worked with Shawn Harvey. I hate buying vehicles, but this experience was an absolute pleasure. Shawn was extremely helpful and honest about what he knows and doesn’t know. He’s a fairly new Ford salesman, so still learning the ropes, but he did a fabulous job. He was professional, polite and very helpful. Best of all — no pressure whatsoever!!!! I would highly recommend Shawn if you really hate car shopping. He was great to work with. Thank you Shawn!

Em
Review №34

Best experience I’ve ever had buying a car! My salesperson Michael made it a great experience and was so helpful! He was a joy to work with:) and thanks to Roger for making the financial aspect so easy and stress-free! I know 100% who to go to if I need another vehicle in the future.

mn
Review №35

Wonderful experience from start to finish! The team at Ford of Londonderry were amazing - everyone I spoke to was so friendly and helpful. Mat, Roger and Lee answered all the questions I had and made purchasing my new vehicle super easy & stress-free!! Loving my new car and would highly recommend this dealership to all my friends & family! Two very enthusiastic thumbs up!! Thank you, Ford of Londonderry!!

Ho
Review №36

I have bought many Ford Trucks over the past two decades and this experience was by far the best. The salesperson Lee was very helpful with the entire transaction. It went very smoothly and swiftly which met my timeframe. Roger in Finance was also extremely helpful. It was refreshing to deal with a friendly and straightforward dealership. I would highly recommend Ford of Londonderry to anyone looking to purchase a Ford.

Ja
Review №37

Recently purchased a used truck here. Salesman Daryn was awesome from when I first walked into the dealership. He showed me around the couple of trucks I was interested in, made me aware of all the features and differences between the two. Very detail-oriented, was all over everything when I needed some help, and has followed up after purchase to make sure everything is going well. Experienced many other salespeople at other dealerships who just toss the keys and send you on your way for a test drive without so much as a walk-around of the vehicle. I was very well taken care of by the whole team at Londonderry Ford from sales to financing to service.

Wa
Review №38

2020 Shelby GT500 - Michael and Roger were great from the moment I walked in to the moment I left the lot with my new GT500. I look forward to purchasing my next Ford from these guys!

An
Review №39

Great buying experience with the whole team at Londonderry Ford, but an extra shout out goes to Lee Turner. Lee Turner made the experience easy from the moment I walked in. Lee is a no pressure salesman that takes his time to go over each detail. Lee exceeded every expectation, and made the car buying experience an absolute joy, just there to help. I have never had a sales guy when I would purchase a new vehicle but I do now. Do yourself a favor and be like me and buy from Lee.

Ke
Review №40

Fixed my fast leaking tire without an appointment in less than an hour. Great service.

Ri
Review №41

Great service experience from booking the appointment, providing a loaner car, efficiently inspecting and servicing the vehicle. Excellent facility and staff, MaryBeth Payne was outstanding at her job as my customer service agent.

Pa
Review №42

I just purchased a certified pre-owned Ford Escape from Ford of Londonderry. I cant say enough about how easy the process was and how happy I am with my new car. Jeff and Kevin are fantastic to work with. They are super responsive and answered all of my questions. I would definitely recommend Jeff and Kevin with Ford of Londonderry for your car buying experience! 5 stars!

To
Review №43

I had a great buying experience at Ford of Londonderry from start to finish! I met with Michael Fraser and his manager Roger regarding a used Corvette with low mileage. They allowed me to test drive the vehicle and then worked with me to make the purchase happen! When I picked up the car it was all detailed and looked like a shiny gem. Theyre no doubt a class act dealership willing to go the extra mile, which I say literally as Mike picked me up at my home to get the car.

Da
Review №44

Working with Daryn (this was our 3rd car purchased from him) is always a breeze. His 30 years of auto sales experience shows with his careful listening, applicable recommendations, hard hustle, and no pressure attitude. With our most recent purchase, we had called ahead to let him know we were coming in to look at something. He had it ready to go for us right when we arrived, and had us out on a test drive just a few minutes after arriving. With our prior purchases, he has sent follow-up notes to ensure we remained happy, as well as (hand written) anniversary letters on the date of the purchase. When we next need another car, our family will be returning to Daryn, guaranteed.

Se
Review №45

Nothing but satisfied with my experience dealing with the employees at ford of Londonderry. I got a great deal on a truck and they were very helpful getting me out of my old truck. They worked great at getting me the best deal with what was affordable. I purchased a truck through one of the salesman Michael. He was nothing but kind and walked me through the whole process. Roger the finance manager made the paperwork simple and was very easy to work with. Needless to say I will never purchase a vehicle from any other dealership. Would highly recommend!!

Ga
Review №46

Kevin Watson is the guy to see. He helped me get my wife into her favorite car and got us a great deal on it. I highly recommend going to him if you are in need of a new vehicle.

La
Review №47

Bob made made my car shopping experience perfect. Quick, easy, and honest. As a nurse, I chose Ford because they truly honor healthcare workers and frontline responders with a discount out of appreciation, and I immensely value the gesture. I’ve heard phenomenal reviews from friends who have purchased and leased from Londonderry Ford, and I can attest to their great reviews and customer service. Personally, Bob was lovely and personable and I sincerely look forward to doing business with him in the future.

Je
Review №48

Ford of Londonderry was very responsive and helpful with their online buying services. I corresponded with Jeff the online sales manager who was honest and attentive. The dealership was not able to fit me in for a the next day due to being too busy. I test drove somewhere else and was told they could do an immediate deal. Days later and they were much slower than one day in reaching the paperwork completion. I endorse Ford of Londonderry for being transparent with their scheduling and work flow and in doing so valuing my time.

Pa
Review №49

The sales team was very knowledgeable. I did not feel pressured into getting something I didn’t want. Ask for Kevin. I was very pleased with finance departments professionalism.

Bi
Review №50

My husband and I just had our best buying experience ever working with Kevin Lavoie. The process was seamless and though we bought a few days ago, he is still following up with us and making sure everything is perfect. I cant say enough and will surely be seeing him again in a few years when it is my turn!

Da
Review №51

I just bought my 4th vehicle from Bob and Roger. They are the BEST and way above the rest. They make everything associated with buying a new vehicle easy, fast, efficient and painless. If you want to have the best possible car buying experience you need to go to Ford of Londonderry!

ba
Review №52

Just signed on our second purchase from londonderry ford! We worked with Kevin Watson for the second time and he was nothing less than amazing! If you are looking for a car he is your guy!!!!

Ta
Review №53

Kevin and Matt were fantastic to work with! Best car shopping experience. Highly recommend!

Ch
Review №54

Great experience from start to finish. Mike F made sure it was as streamlined as possible which is exactly what I was looking for! Great service all around!

Ad
Review №55

I have been taking my cars to Ford of Londonderry service for years, FoL has made me a ford customer and more specifically a Ford of Londonderry customer for life. I currently own a F150 and Explorer. Every time i walk into Ford of Londonderry i am treated like family. Dave the service manager is exceptional to deal with he is: professional, thorough, and always makes sure i am satisfied as a customer. I have referred many friends and family and will continue to as everyone has had the same great experience as i have. I would recommend them to anyone.

L
Review №56

Had to detail my interior after having my car serviced. The service tech left large, fresh grease smudges on my interior handle, both front seats, and center console. All tan leather interior so very evident as soon as I opened the door. There were also the usual muddy boot marks all over the floor, but that is par for the course with any service place. This business is also not complying with COVID-19 safety precautions (several staff not wearing masks, but some were. No enforcement of mask mandate, customers in waiting room not wearing masks). I was planning to come here for my Fords service needs, but would not recommend them after this experience.

Ga
Review №57

Service was quick and complete

Ja
Review №58

They where very easy to work with. And they are going to fix the truck right

Ge
Review №59

Purchased a new 2020 Ford Explorer for my daughter. Experience was excellent. No high pressure sales from Jeff. He was diligent in answering all my questions over the phone and took care of everything before I came in. Would recommend Jeff to anyone. Taking delivery was also seamless, no up-sells of warranty or anything. Was out of the dealership with a new vehicle in 30 minutes. Would highly recommend Jeff and Ford of Londonderry. Autofair Ford in Manchester wouldnt even provide pricing unless I came in to talk with a sales manager. They lost the sale because of it. The new Ford Explorer is an amazing vehicle, too.

La
Review №60

We recently bought a 2020 F-150 Platinum truck from Kevin Lavoie at Ford of Londonderry. Kevin was knowledgeable about the truck and honest and straightforward throughout the negotiation and sales process. We did this transaction primarily over the phone and by email (pictures of the trade). Our trade was evaluated from the pictures we sent and a price was given. We only went to the dealership after coming to agreement on terms. We met Kevin and the trade price agreed to over the phone were honored. Everyone at Ford of Londonderry was easy to work with and we always felt they were interested in providing us the best deal and value for our money. Best truck buying experience we have had probably ever. I will definitely buy my next truck from Kevin and Ford of Londonderry.

Pa
Review №61

Extreamly happy with the service

Da
Review №62

I bought my 4th vehicle from them today, all from the same great salesman, Daren Turner.. Today I picked up my special order 2020 F-150 and it was flawless. Daren reviewed the details and features of the vehicle as well as the documentation that came with it.. My last purchase from them was an Escape in 2013, and before that 2011 was a fusion that I still have. before all of that, I bought a focus. All bought from Daren.I also use their service department for all of my work.

Jo
Review №63

I just took delivery of a pre-owned F150. The experience was easy from the 1st phone call. Easy, no hassle, no pressure and got right to the sale with no surprises. I would definitely recommend Kevin and Ford of Londonderry.

Fa
Review №64

Had a great experience trading in my lease and purchasing a new Ford Explorer! Daryn was a great salesman and the whole management and finance team were very welcoming. Highly recommend Londonderry Ford!

Ji
Review №65

Kevin Lavoie made the process seamless. He was very straightforward and was able to provide me with all of the information I needed to make a well-informed decision. The experience from start to finish was a pleasure. Lastly, when the car was ready for me he offered to deliver it which was a huge help and time savings on my part. I would recommend Kevin to friends and family.

Ke
Review №66

Bought a brand new ford fusion today from Kevin and i couldnt be happier! My first ford! The process was quick and easy. Definitely a happy customer

Ce
Review №67

We worked with Kevin Watson at the dealership. He was amazing!!! We had a great experience and he was able to get us exactly what we wanted with a payment way under our budget!!

Da
Review №68

I just bought my 2nd car with Ford of Londonderry. Both times, I dealt with Lee in sales. He was a pleasure to deal with, not pushy but accommodating. Before I left, he made sure that I new how to operate everything. I would recommend FOL.

Lo
Review №69

Literally the best car buying experience of my life. I began my process online in an effort to buy my daughter a car for graduation/18th Birthday as a surprise. When we went in to “test drive” everyone already knew this would be a surprise. They were very helpful and the trade in and financing was a breeze. They even lent me a bow to surprise my daughter. Could not praise the staff, specifically Kevin and Roger, enough. Thank you all for the best experience ever!

SA
Review №70

Daryn at Ford of Londonderry was the best car sales associate ive ever dealt with - and ill be back to specifically work with him in the future. In the last two weeks we went to 8 different dealerships to check out all different makes and models of suvs and Daryn blew everyone out of the park with his professionalism and knowledge. I hope he is sincerely appreciated by his upper management and compensated extra for all his hard work. We wouldnt of purchased this vehicle if it wasnt for him. Daryn made the whole experience of buying my new 2020 explorer ST a breeze. I cant thank him enough. Thank you Daryn! - Samantha H.

Jo
Review №71

I recently bought a 2021 Explorer ST and couldnt be happier. Kevin Watson was great through the whole process, making this one of the best purchasing experiences Ive ever had.

jo
Review №72

To Whom it May Concern,I am writing this letter to express my sincerest gratitude toward the Ford of Londonderry team in regards to my recent purchase of a new, 2019 Ford Ranger.‘Kevin’ went patiently took his time with me to learn all of the highly technical features of the Ranger. What was most impressive was how Kevin was extremely helpful as he organized several features of the vehicle to be upgraded and outsourced in an expeditious manner. Kevin first organized the Line-X bed liner to be installed by an outsourced contractor that works with Ford and Kevin not only got this feature installed immediately, he provided me with thorough communication throughout the process.A few days later, Kevin notified me immediately when the bed cover arrived and he installed it himself in minutes.Finally, Kevin facilitated the process that was involved in the installation of leather seating by another outside contractor that Ford works with. The seats are immaculate and Kevin was true to his word that the job would be done in a little over one day. Kevin also provided me with a rental car for that day.Working with the General Manager Jim McGovern, Kevin or anyone at the Ford of Londonderry, NH team, I have nothing but positive opinions about their customer service and the quality of an American made vehicle.Joe Cerami

Mi
Review №73

If I could give this dealership zero stars, I would. I’m writing this review for my husband, Bill, who just returned home for the second time today from this dealership. He arrived there at about 7:30 this morning for his scheduled appointment in the Service Dept. He was having an issue with the backup camera. It was not working. After they “diagnosed” the problem, they informed my husband that he needed a new camera at a cost of $650. Rather than having the camera replaced on the spot, he paid the diagnosis charge of $100 and left the dealership. When he got home, he washed his truck and while backing up into our garage, the backup camera worked. So actually, there was nothing wrong with the camera and their “diagnosis” was wrong, IF they actually even diagnosed it. Bill returned to the dealership within a couple hours after first leaving there and complained to the Internet Sales Manager, Jeff Brunini, who informed Bill that he would check with the owner of the dealership regarding a refund of the $100 diagnostic fee. Bill received a call shortly thereafter from Jeff refusing to refund the fee even though the diagnostic results were incorrect. Jeff said it could have been a loose wire but in fact the service receipt clearly states that the “electrical connections good”. Jeff was quite rude to my husband and even said that he would be contacting the Ford Service Dept. to never service Bill’s vehicle. No worries because Bill will never return to this dealership for any of our Ford vehicles. Nice customer service Jeff. You and your service department crew ought to be ashamed of yourselves. No worries, as we have already processed a claim with our credit card company.

Ni
Review №74

No-nonsense fair negotiations. These guys respect your time and my experience with them was top-notch.

We
Review №75

Great experience - no fuss, no haggling, Bruce Boutin helped me find exactly what I wanted at the price I was looking for, I felt in control. It was onlya few hours later before I was driving home in my new Ford Focus.I recently bought another vehicle (not Ford) for my wife at another dealership and it was NOT the same experience, I felt pushed and I felt that I could have made better decisions, further proving to me what a great dealership Londonderry is.Thank you very much Bruce!

Ti
Review №76

I had a very enjoyable experience purchasing my new to me car. The dealership did a great job detailing the vehicle when I went to see it. Kevin was great, even helped get my car to me earlier than I was expecting! Very accommodating. I definitely recommend Ford of Londonderry!

Ci
Review №77

I worked with Lee and he was able to squeeze my sale in on short notice and get me a great deal! Super friendly and helpful, and not pushy at all. Definitely check it out if youre looking for a Ford in the area!

Mi
Review №78

I have going to Londonderry Ford for ALL my service on my 2013 Flex since I purchased it new. With over 145k miles on the car. It still runs and drives like the day I picked her up. This is all thinks to Mary Beth and her team of service professionals.

Er
Review №79

This dealership was great to work with! Kevin was very helpful, friendly and there was no pressure to buy. We originally stopped just to compare 2 Ford models and ended up making a purchase. The whole process was fast and efficient. Highly recommend!

L
Review №80

Painless purchase of a new vehicle. They had what I wanted, gave me a great price. No high pressure sales tactics. I worked with Daryn, who came in on his day off to finish the sale. Definitely recommend Ford of Londonderry over other nearby dealers.

Cr
Review №81

I want to give Jeff Brunini a big shout out for his persistence and follow through. The dealership had incorrectly installed a roof rack for my new vehicle, leaving a mounting part off by mistake. When I contacted Jeff way back in March, he said he would take care of it. Unfortunately, COVID-19 had a huge impact on the Ford plants and many of their suppliers. Jeff stuck with it and the part just arrived. He overnighted it to me and all is well. Appreciate Jeff for staying on top of this and following through!

Ma
Review №82

Mike wasn’t the typical salesman. He wasn’t intimidating and he really worked with us. I’d recommend friends to Ford of Londonderry for sure, especially for Mike. We were his first sale at his new job but he’s been with Ford for a long time. He knew his stuff, I even quizzed him. Highly recommend...but definitely ask for Mike.

S
Review №83

Recently bought a vehicle from Ford of Londonderry. We had done our research and had test driven the car we wanted so it was a matter of negotiating the right deal for us. I met with Kevin Lavoie, first time meeting him and within a couple of hours we came up with a sale price that all agreed upon. Kevin was very knowledgeable and actually compared options to another dealers price for similar vehicle and he pointed out an option that I was getting with his vehicle that I wasnt getting with the other one. An option that I ended up needing.I thought the entire process went smooth and the deal was done in a very reasonable amount of time! I would recommend Kevin and Ford of Londonderry to anyone looking to buy a vehicle.

Ri
Review №84

Worked with Kevin on purchasing a 2017 Ford Explorer. This is the second vehicle we purchased from Kevin in the past year. Very knowledgeable, honest and was able to answer every question we asked. I would highly recommend Kevin if you are looking to buy a vehicle.

Br
Review №85

Had a great experience there! Kevin sold me a F-150 XLT and everything was smooth. Very professional!

Ba
Review №86

I was dreading the thought of purchasing new car and because of this I waited too long to do it. I finally decided to stop into the Ford of Londonderry dealership. I did my normal routine of parking away from the showroom and peaked in a few windows hoping to avoid being notice. Eventually I was spotted by one of the salesmen, Shawn. I provided very basic.wishes hoping to keep the conversation short and to the point. Shawn was relatively new so I wasnt sure how this was going to go. I was pleasantly surprised, he was very personable keeping the conversation light. Shawn was professional and polite. What I appreciated most is that Shawn never tried to up-sell or talk me into features that were unnecessary upgrades. They even honored my original trade in value even though I brought it in on a flat bed!

ge
Review №87

Have not gone back since my last horrible experience. I found the jerk service manager was not there anymore and figured I would give them another shot. I am glad I did. Seems they revamped there service department and employees. Close to if not the best experience I have had at a ford dealer. Everyone was excellent and got my truck done quick. I will defiantly be back!

Ju
Review №88

The crew at Ford of Londonderry is excellent. They are attentive, helpful, thorough and courteous. Without a doubt one of the best dealerships Ive dealt with. They made everything so easy. I couldnt be happier.

Br
Review №89

Bob Morissette made our first purchase at a dealership the best experience we could’ve imagined. He was helpful, friendly and took his time with us. Everyone there made us feel comfortable and welcome. We’re glad we chose Ford of Londonderry! Highly recommended, and will definitely be a return customer.

Va
Review №90

My experience was fabulous.I have worked with Lee Turner many times and as usual this was terrific.An easy process and I am thrilled with my new escape.

hu
Review №91

I had a great experience buying my brand new F150 here. I recommend talking to Lee Turner if you have any questions or looking to buy. Lee was great, very nice guy, easy to talk to and good attitude and good sense of humour. Their financial man Roger also helped me a lot finding me the best rates available and manager David found the exact truck I wanted down to the details and had the truck brought over to Londonderry.

Ri
Review №92

Very pleasant experience!! I was greeted with a smile and immediately felt at ease. I worked with Kevin Lavoie. He is very knowledgeable and attentive. I am now a proud owner of a F-150. Thank you Kevin and all the people at Ford of Londonderry.

Da
Review №93

Good people. Parts and service people are awesome. The sales people are knowledgeable and friendly. I bought two cars from them and will go back.

Ja
Review №94

From start to finish, Shawn Harvey was honest, hardworking and truly genuine! There were no games or gimmicks, he learned what we were looking for and made it happen. The team at Ford of Londonderry was a pleasure to work with and I appreciate all of them, I have no doubt that Shawn can help anyone find the vehicle they are looking for! Thank you Shawn!

Re
Review №95

I recently purchased my vehicle here and worked with Shawn Harvey. Shawn is a trustworthy, hardworking and friendly salesman. He always responded to my inquiries in a timely manner and went above and beyond with explaining each step. I am truly grateful for everything and I LOVE my new car!! Thanks Shawn :-)

Mi
Review №96

Lee Turner has been great to deal with. I have bought 4 vehicles from him and they have gone perfectly. The prices were fair, financing straight forward and vehicles have been prepared well including full fuel tanks. I will continue to call Lee first when I need another Ford vehicle.

Br
Review №97

My husband and I went to look at trucks and finally found what we were looking for at Ford of Londonderry. After going to multiple dealerships we were happy to have found one at this dealer. Kevin Lavoie was our salesperson and we could not have asked for better person to work with. There was no pressure at all from Kevin and he listened to what we wanted and was able to deliver. We also worked with Roger and he was able to work his magic with the numbers. This was the best dealership experience we have ever had!!!!!Mike and Bridget

St
Review №98

We are very pleased with our Ford Escape purchase and the ease at which Kevin L arranged the transaction. It was a very comfortable and easy experience.

Ma
Review №99

I cant tell you what a wonderful salesman Shawn Harvey was and is to help me get into my new car. He is so patient and understanding and I know he is there to help me anytime. He is a great asset to this dealership who I have been doing business with for 10 years. I cant say enough about everyone there especially the service department always helpful and understanding.

An
Review №100

My fiancé and I live in Hudson and will only use FOL service department. We always get treated great and the level of customer service is comforting. Highly recommend.

Information
62 Photos
100 Comments
Rating
  • Address:33 Nashua Rd, Londonderry, NH 03053, United States
  • Site:https://fordoflondonderry.com/
  • Phone:+1 603-434-4141
Categories
  • Car service
  • Car dealer
  • Ford dealer
  • Used car dealer
Working hours
  • Monday:8:30am–7pm
  • Tuesday:8:30am–7pm
  • Wednesday:8:30am–7pm
  • Thursday:8:30am–7pm
  • Friday:8:30am–6:30pm
  • Saturday:8:30am–5pm
  • Sunday:11am–4pm
Offerings
  • Car hire:Yes
  • Oil change:Yes
Payments
  • Debit cards:Yes
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