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H&R Block
972 E 9th St, Lockport, IL 60441, United States
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H&R Block

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Li
Review №1

Our tax preparer, Leah Young, is absolutely fantastic! She brings enthusiasm and lighthearted joy to what could easily be a droll task. She is highly skilled and informative, taking the time to explain different options and answer questions. Leah is so personable and friendly, we actually look forward to getting our taxes done each year. She is someone we trust to guide us in financial matters and she shows sincere interest and care. Because of her superior service we have referred many other people to H&R block.

ro
Review №2

I like the service and knowing you will back me up if I need it. I do not like the difference between a taxpayer with up to 3 W-2s and a retired guy, like, me who has to pay more for the same service. Thinking about doing it online myself next year and saving $100. I have a very easy return to do and it seems too high.

Na
Review №3

The feeling of peace of mind. I know that Marsha knows what shes doing. She takes the time to explain everything to me. I trust her. Shes been doing my taxes for years.

ma
Review №4

We are happy that we dont have to worry about our taxes that we k iw they have been done correctly.

Di
Review №5

Ellen goes above and beyond to make sure you are understanding everything that is going on. She made sure I got the most money possible. Thank you Ellen!!!

Gi
Review №6

He was very personable. Showed and explained things.

Jo
Review №7

My prepare was very good and asked a lot of questions

Ja
Review №8

Fast and makes it easy on me. All my questions always get answered.

Ju
Review №9

I love working with Leah Young, shes awesome.

Le
Review №10

Leah Young is very helpful.

Su
Review №11

I trust Leah and the service she has always provided for me.

ra
Review №12

I like the way we were treaded and that answer all my questions

Sh
Review №13

Ive been a customer for a long time. All staff and my tax rep Ellen are amazing. Super nice. Helpful. I trust H&R block!

Th
Review №14

She was so patient and understanding through a great deal of technical difficulties and inexperience on our end.

Sh
Review №15

Leah is great! I chose to come back to her this year because she was so helpful last year. She took the time to sit with me and explain how I can prepare for my taxes next year. She is a great asset to your team. Everyone at the office from your office manager to the woman at the front desk were very friendly.Please note that Leah and I did review the pricing sheet at the end and because I am a repeat customer - I was already aware of pricing.

Ki
Review №16

Rich Davis was extremely helpful

Mi
Review №17

Had to pay this time, Marsha found everything to knock down what I owed.

Su
Review №18

I value their service.

Ma
Review №19

Always professional and detailed

Jo
Review №20

Ellen is the utmost professional and quick

Ma
Review №21

Marsha Taylor took her time and explain everything. Everyone else was nice and it felt great to have a bunch of staff go above and beyond.

Ma
Review №22

Quick, easy and professional.

Ar
Review №23

Phoned ahead to try to get an appointment. Was told if I came in 25 minutes I’d be taken care of. Made it there only to be told I’d have to wait around 30 minutes. I understand the wait isn’t ridiculous but those expectations weren’t set which is why I came in the first place. The staff didn’t really look happy to help me out so I chose to file through turbo tax and save money instead.

De
Review №24

Tax professional Ellen Dawson is the best! She definitely gave me the best tax results Ive ever gotten.

Pa
Review №25

She was a great adviser

Sh
Review №26

I have been a customer for many years and I like the piece of mind knowing a professional went thru and submitted my taxes.

Jo
Review №27

Ive worked with Martha for a few years now and I have confidence in her ability and friendship!

Li
Review №28

Leah Young has great personality and communication skills and adds sparkle to your business!!!!!! Thank her its because of her we will continue to come to H & R block

Ki
Review №29

Professional service with a smile. Never had a problem once my taxes have been filed. Nice and close to home with convenient hours.

Jo
Review №30

I have been coming for a few years and the service has always been good

Da
Review №31

Leah young was very helpful an knowledgeable of all the information that was provided to me .

Gi
Review №32

I think the price was too high.

Po
Review №33

Marsha, she goes out of her way to help me and my wife. She is awesome when going through the taxes and eplains everything so we could understand every entry.

fr
Review №34

Good service.

ba
Review №35

Excellent service. Easy appointment scheduling. Lea is an expert who I trust. Very personable as well!

As
Review №36

The location was friendly & welcoming for myself & my 2 year old. Great experience.

Ke
Review №37

She was wonderful

Pa
Review №38

THE SERVICE WAS PROFESSIONAL, EVERYTHING WAS CLEARLY EXPLAINED, DEFINITE VALUE FOR THE PEACE OF MIND.

Ca
Review №39

LEAH YOUNG IS HELPFUL AND DETAIL ORIENTED, ALWAYS WILLING TO EXPLAIN THINGS

Br
Review №40

Your scammers. Its very misleading to put advertisement out there that its 60$ to file for the w2s. Only to have to pay another 60$ for the state return. What you people are doing is wrong. I will never return to h&r block ever again.

hi
Review №41

Everyone was very accommodating with my schedule.

Ro
Review №42

Leah young is very professional and makes the process very easy

Da
Review №43

Randall was exceptional! He went through everything step by step and took the time to answer all of my many questions

Da
Review №44

OMG - do not ever go there to get your taxes done. We did and we found out the hard way. Ours was a simple error they made on a 1040 and left us with the bill. The so called H&R block guarantee - what a joke. They admitted to the mistake and told us to do a payment plan with the state. Nice huh. We contacted their customer service, they set us up with a tax professional and assured us it would get taken care of. Ya, they took care of it alright, directed us to the website and told us to set up a payment plan. Stay away from that office and H & R Block. Save yourself the money and agony we are going through.

Di
Review №45

Always receive excellent service, just like visiting old friends. ...great team....!!!!

Ma
Review №46

My tax preparer did very quick and efficient work

Me
Review №47

We have gone back every year with no problems

Mi
Review №48

Staff Competence is high, but cost is the main hurdle.

A.
Review №49

Convenient hours, nearby and seemed to do a good job.

Ke
Review №50

Because you deserve it in every way,from my phone call appointment to my refund check deposit

Ji
Review №51

Your professionalism and took time to explain everything.

Sh
Review №52

I have been going here for years always very polite and great service even when i had trouble oncei called them they found the error and paid 700.00 i have never had any other troubles although i will admit the people answering the phones need a little work on customer service

J
Review №53

Great service, very satisfied.

To
Review №54

Knowledge, tax person is a friend indeed

Ky
Review №55

The staff was very professional and helpful.

St
Review №56

Ms. Ellen Dawson was amazing worth every penny

Ro
Review №57

Leah is great to do business with and very knowledgeable

Jo
Review №58

Excellent service friendly service always available for appointments

Ha
Review №59

Because Leah Young is very professional, and knowledgeable, and friendly.

He
Review №60

Leah Young is why.

Sh
Review №61

Yes she’s AWESOME

Jo
Review №62

Very nice people that work there.

Id
Review №63

Been coming to H & R Block for as long as I can remember. Not about to stop.

Jo
Review №64

Liked

MA
Review №65

Great excellent customer service experience

Ki
Review №66

Have always been happy with H&R

Sa
Review №67

Marcia is very understanding and very nice

Ro
Review №68

Leah very helpful and friendly

Vi
Review №69

Leah was wonderful.

Ja
Review №70

Great svc

Ti
Review №71

Because I wanted to

de
Review №72

Very friendly

Pa
Review №73

Leah Young

Ma
Review №74

Fast honest polite service

Ma
Review №75

Friendly people

Ca
Review №76

Its so easy

Ji
Review №77

Because every question I asked she had an answer

Da
Review №78

Our agent was very professional and very friendly

Je
Review №79

All was good

Wi
Review №80

Been goin to hr block for years

Ga
Review №81

Great customer service

Ma
Review №82

Very quick.

Ra
Review №83

Thay no what theyre doing

De
Review №84

Leah Is awsume.

Ka
Review №85

Randell was amazing

To
Review №86

Been H&R Block for years.

Ra
Review №87

Great service

Da
Review №88

Professional and expertise

Ti
Review №89

Good service

Co
Review №90

Friendly staff!

Ca
Review №91

Leah Young

Ra
Review №92

Leah was wonderful

jo
Review №93

Friendly and knowledgeable

Jo
Review №94

Happy

ni
Review №95

I like H&R Block

Ta
Review №96

Leah

Sh
Review №97

NA

Information
9 Photos
97 Comments
4.8 Rating
  • Address:972 E 9th St, Lockport, IL 60441, United States
  • Site:https://hrblock.com/local-tax-offices/illinois/lockport/972-e-ninth-st/12565?otppartnerid=9308&campaignid=pw_mcm_9308_9762&y_source=1_MzU5NzQ2NS03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 815-838-8035
Categories
  • Tax preparation service
  • Tax consultant
Health and safety
  • Mask required:Yes
  • Staff wear masks:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Amenities
  • Toilets:Yes
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