Very professional. Very good and clean work. They painted my custom built mega cab long bed. The only one in Western New York. Paul worked with me on my schedule and went above and beyond on special requests that I needed to complete the build. Good job!!

I had no clue how to handle anything after my accident with a deer. They were so helpful and made everything simple on my end. They even fixed my inside door handle that was broken. Really appreciated everything about them. Its a smaller family business feel but they still are fast and professional.

Its a 5 Star for me, great customer service, and absolutely love the work they did on the vehicle. Highly recommend ...

Very professional. Made everything simple and quick.

Excellent staff solved my problem and saved me hundreds of dollars. I would recommend them to everyone. I cant say enough about how incredible my experience was with them

Great shop and great quality

Did an outstanding job,looked like new when finished.The girl at the front desk was more than kind.If need be will be back there again.

Nice staff and good work

We were in Lockport to see the Lockport Lock & Canals when we had a coolant issue and our hood would not open. The owner and his friend spent a few hours to pop open the hood and assist with the coolant issue. As a a traveler needing assistance, these guys came through.Not much more I need to say beyond that. I would recommend them to anyone in need of service.Beers on me if we every cross paths again.

Immaculate service

My daughter had a Intoxalock contract (breathalyzer) put in the car ran great UNTIL it was taken out. The car doesn’t work anymore and it is currently at a mechanic and all the wiring was not put back in place and the transmission control module got burnt out due to there negligence never have they returned a call or tried making right of this issue

This is the best collision shop I have ever been to. They did amazing work on my car, and it looks like nothing ever happened. They cleaned the whole car in and out, and it took less than a week from the accident until i got my car back. A+ service!

Professional good job answered all my questions took care of all their insurance issues

Our car was hit in a parking lot and our driver side door would only open a few inches. Image repaired the damage perfectly. I would never have known it was hit. The people that work at Image are incredibly helpful and are amazing at what they do. They also detailed my vehicle inside and out, which was totally unexpected. We are so pleased with their work! I highly recommend Image Collision!

Paul and all of the staff at Image Collision are some of the most kind, honest people I have ever met! I was so worried about a repair that I thought would mean replacing my front bumper or at least an expensive paint job, but they were able to fix it on the spot in about 15 minutes. My family has had many other repairs here that have turned out perfectly, and on top of that they are very reasonable with their pricing and never fail to go the extra mile. Lockport is lucky to have this place!

Great place to do business, just hopefully not too often! Krista and Paul are a good team...lucky to have her on your team Paul. Thanks for all your help ❤

Didnt know car repair was so easy

Great collision shop I have been going there for years. They always take good care of their customers. Never had a problem with the great work they do.

I was hit and my car was not drivable. I’m age collision was fabulous to work with! My car was done as quickly as possible. It looked better than when it got hit, and they even cleaned inside!!!!

Friendly and very informative

I went to Image to get an estimate on a repair for my truck. The estimate was fair and reasonable. They did a great job and even cleaned my vehicle inside and out. The staff is friendly and knowledgeable...I highly recommend and would definitely use them for future repairs (but I hope I don’t have to!).

A One all the way. The receptionist is the most helpful from getting the estimate to arranging my rental car. This is the 2nd time Ive used Image and I highly reccomend them.

Highly recommended. Very friendly and helpful and pick up a rental car right there

Worst shop ever. They damaged my car while installing a part, which they were too unintelligent to fix, so I had to use my resources for a tow truck, have it towed to a dealership that knew what they were doing, and then I was billed 150 dollars to fix their damage. Image collision did not accept responsibility for their damage or lack of intelligence. They cost me so much money. Its day 5 and they dont have my car done, for what should have been a 3 hour part install. After going through what I went through, having this part overnighted to their shop, I took it back upon it being fixed. Its been at Image collision since lastnight. I called at noon today to check the status, they said they hadnt pulled it in yet but were getting ready to. I waited 3 more hours, called again to check the status, and they tell me theyre no getting it in today, and cant til tomorrow. They got the wrong wiring map, for a model that isnt even mine...and that what Im dealing with. They should have figured this out and had this map, days ago. I also should have been priority today, not wait more days. This is my finals week of college and Im stranded in a location too far from school. I missed my lab final yesterday, my last week to graduate. Now I dont graduate, I paid out of pocket for school, then theres the gas, time, kids visits I cant have with no car to get them, towing expense, Im missing interviews, the bill from the dealership, and now the expense of taking my car out of their terrible hands, to another shop in another city. Im livid! Will be reporting them to the better business bureau. They should not be giving service like this.

They did a really nice job in fixing my car. They did not try to charge me for things not needed, and got me into a rental right away.

Took my truck there to get my bumper replaced and some damage to the bed of the truck repaired. Not only did i get the truck back in show room condition but the entire truck was detailed inside and out. Time frame was on the spot no delays or any phone calls with bad news ect. I cant express how happy i am with the work and the friendly atmosphere. i give Image a 10 out of 5 stars awesome work now good or great awesome Thx image your the best

Very professional work, great customer service. They deserve all FIVE STARS

Great shop. Friendly people. Paul is great. Fixed my vehicle with PDR. Repair was perfect. Very happy. Thanks Image Collision.

Took my SUV to Image Collision on two separate occasions for both minor collision damage and then again after a major accident. Not only did they repair and clean my vehicle to better condition than it was in prior to the accident, but the service was also impeccable. Id advise calling them even Before you call your insurance company as they have rentals on sight and picked me up even though my accident wasnt anywhere near their collision shop, and my insurance covered every cent of the rental.

No one was wearing masks

The folks at Image were friendly and good to deal with when my old car needed body work. If my car ever needs any bodywork I will take my car to Image in the future without a second thought.

Always have taken great care of me and my vehicles. Paul is a great guy.

Great customer service, fantastic work and fair pricing.

These guys do great work at a fair price with a smile

Did great job on my car

Always prompt service and friendly!

They are all great here.

They were informative and helpful.

Great and friendly service, always happy to help

This place here is the place to your car to when u have problems with their time to fixer your car and they very cheap and nice.

Great Customer Services

Image Collision is our go to for all of our auto body needs.

Nice mechanic