Stay away from this plaza, especially the Kia dealership. I saw a listing on their website for a 2021 Kia Forte LXS for $16,500. I spoke with a lady over the phone to confirm that this is the fixed price, she confirmed that it was. The next day, I arrived at the dealership and got assisted by a bigger guy with glasses named Mike Conn. I showed him the exact car I wanted, with the stock/vin #, but he shrugged it to the side and instead tried selling me a different colored Kia Forte for $20,000. I confronted him about the change in price, just for him to tell me he wont sell me the car for what the website had it listed as. This is my experience and if I were you, I wouldnt trust the Kia dealership in Liberty Auto Plaza, especially not the bigger guy with glasses named Mike Conn.

My experience with used car dealers wasnt favorable. Sometime taking more than 4 hours to close the deal. Im not a big haggler. LAP offered price was reasonable and I really appreciate the fact that they didnt push to sell extended warranty. Price was fair, processing time was just over 2 hours, and car was good in condition. Matt was very friendly and his manager was also friendly.

So far so good! Went on a Saturday afternoon with an appointment. Took about 2 hours but i walked out with my first new car! Love my kia!! Salesman was great. Somehow he picked the car i wanted without me even knowing what I wanted! Communication back and forth before I got there was great. They got things started. Not sure if I overpaid, but Im pleased with what I got!

Victor was great and very helpful in finding the perfect car for me! Lots of insight and appreciated advice. Heavily recommended.

I would give this dealership 0 stars if it was possible. Probably the worst service I have ever had with any dealership. I made multiple trips out to the location within the span of a few weeks and was disappointed by their sales staff every time. Before each trip, I made sure to call the sales staff and clarify that the vehicle I wanted was on the lot and within time short time between the call and going to the location, somehow the car was not on the lot. Also, they will lie about/misconstrue deals and/or prices, even if you ask them to clarify what the website deals mean. I would understand if it was a one time mistake with a salesperson but I have experienced this time and time again with multiple different sales staff. They clearly have no idea what they are doing and are turning away paying customers with their customer service. I have never experienced this with any other place and I can guarantee I will not be returning here or recommending it to anyone— no matter how good the deals seem. It’s not worth your time or the hassle, take yourself somewhere else.

Really got jerked around by these people. Several employees did their best and you cant ask for more than that but ultimately, they didnt honor their word. Was told one thing by a GM, went back several times and then was told quite rudely Hes no longer here, he left this week so this is now the price we require. At the end of the day a terribly disappointing experience with these folks. Refused to play their game and walked out despite how badly I wanted a particular vehicle. Went to Flag Chevrolet where I was treated fairly.

Very unprofessional dealer. I called them to check if a car was available and the manager Matthew told me that they have the same model and year car available just different color and asked me when can I go to check it out. I immediately got in my car and I drove 30 miles to go check that car and when I got there they told me that they dont have the car anymore. I asked to speak with the person I spoke on the phone Matthew and he told me that they just sold that car. Impossible to sell a car for 35 minutes when you have paperwork to fill out, plus when I got there there was just one couple checking another car. So I ended up driving 60 miles for nothing. I will never ever buy a car from that dealer.

Worst experience.never honor their word.they don’t honor the price on their own website

Mo and Richardo were great! Very easy to work with and great attention to detail. I love my new Nissan Rogue.

The absolute best place to buy a car, thank Omar you were awesome

I was very skeptical when I learned that Liberty Auto Plaza may be able to assist me in my search for a used car. I have had some issues in the past, and I am currently in the process of rebuilding my credit.When I came into the dealership on Wednesday, I was immediately approached by William, who turned out to be one the sweetest people I have ever met. He held my hand through the entire process and answered any questions I had.And then there was Robert. The big dog. The man with the plan who made all my dreams come true! He worked a deal so sweet for me that I was blown away!I came in the dealership looking for something older that I could afford, and I left with a BRAND NEW 2020, with an amazing interest rate and monthly payments that I could afford. Even though this dealership is an hour away from my home, I will continue to give them my business because these guys are the truth!

We came in to see Victor to buy a Dodge Challenger and we left with the best deal! He was great, professional and got things done super fast! If you are looking to buy a car I highly recommend Victor !!

Called 30 mins before arriving to confirm availability of cars. Told me they had 2 in stock and when I arrived they told me that they had none, very unprofessional and don’t recommend them at all.

Went there tonight 9-2-21 and had an appointment with rafeal . After a 45 minute drive we show up as for him went out side had 6 different sales people ask if I needed help told them I was waiting. After standing in the parking lot for 30 minutes of no show no help we left. I then received multiple phones calls asking where I was and was even asked if I left. I told the person on the phone what happened and I was very blunt with them . And will not recommend this dealership to any one and Im writing this review .ps dont go there

#:(●# If I have an option to give them less then 1 star I will do it. When I bought my Nissan Pathfinder(2018) I get an extra offer extended warranty and VIP service for extra paid 2-3k [everything covered for 5 years - warranty and maintenance]. The sales/finance team did great to sell it to me. Since then I have to deal with them what is included and etcetera till today 2,5 years later when their service MAN told me to find the sales person who sold it to me???!!!!! as he doesnt know what is covered and there isnt way to find it. Rude and unprofessional !! Stay away from this place $$ my total in the end is paid few thousand for the additional service actually for few oil changes and rotation, rude behavior and stress to my family and me!!!!! I hardly recommend people to pick another location with better service department as after the purchase this the team you will deal with!!!

Probably the worst dealer in IL. Terrible managers, who look for people they can take advantage of. I feel bad for the people that actually buy into their tactics.

Happy with my Chevy impala I purchased here but the financing department is awful. Gave me financing on a car for a 6% rate when most loans are in the mid 3%s. Credit score is very strong. Strongly recommend looking into what rate you will get with this company beforehand.

It was awesome, thats all Im going to say.

Fair and honest. Bought my equinox there

My wife, Jamirria and I had been in the car market for about 2 weeks before running into Liberty Auto. This was one of the best car dealership experiences we’ve ever experienced. Our salesman was William. Very polite, AMAZING Customer service and had our best interest. He definitely worked hard to get us the car we wanted. The process was quick and easy!! I highly recommend Liberty auto and William to be your salesman! We are still in awe at how William serviced us. He is an amazing person and salesman. He kept us laughing!

Fast service and great management and employees really clean showroom even tho they were in the middle of construction...I will definately be going back here for another vehicle

GREAT ServiceProfessionalThank you for fixing My GTI

Liberty Auto is the best y’all hit up Q or Kevin or Tony for any car y’all want and I promise if you trust them you walking out there with a nice car with low mileage call the now

I would give more than 5 stars if I could!I had a horrible experience with multiple other dealerships. Liberty Nissan the best dealerships and amazing service! The people very nice, friendly, polite, professional and honest. No false advertising! They do good job of selling without a lot of pressure.Thank you Liberty Nissan for my brand new Nissan Rogue 2020 and amazing service!

Worst dealership ever!!! Its been over a month a I still cannot get my plates from the state because they havent registered my car. My suv is bought and paid for along with the title and plate registration at the dealership yet the dealership has failed to honor their commit to send my plates. I now own a brand new suv that I cannot drive because my temporary plates are expired and the dealerships General Manager does not answer or return my calls. Worst customer service. Ricardo, Jared James, and Steve the GM of sales are horrible. Not recommended to anyone. I now have to sue the dealership to try to obtain my money or plates I paid for.

Recently I had bought a used Hummer that wasn’t bought from here I bought it was purchased from a private owner . The vehicle turned out to be a lemon. I had my truck towed here to libertyville service center an had them give me an estimate. Let’s just say they are on a higher end of the term pricey. But we’ll worth they are very upfront an no bs when it comes to what’s going on with your vehicle. They take time to show you first hand if you prefer an then they walk you through what needs to be done immediately done an non immediate leaving you in control of what you get done. Works well done and well priced for. You get what you pay for as the saying goes but you can’t put a price on trustworthiness.

Nice facility with no pressure. Didnt buy yet, but felt comfortable. Ask for Matthew K

Q was my salesman and he was such a pleasure to work with. Such good energy and a friendly personality. He was so patient with me and really helped me out of a tough situation with my car. He helped us all afternoon Saturday and Monday and took his time to make sure I was totally satisfied when leaving his place. He even took us across the street to the KIA and brought so many cars for us to look at. He really went above and beyond to get me into a brand new beautiful car. He did everything he could to make sure we were happy when leaving. Highly recommend asking for him as your salesman when you come to purchase or lease your new or used vehicle. He changed the game on my car buying experience. Thanks Q!!

Would give 0 stars if I couldMade an appointment, gave them.all my contact info and told them it was a long drive. Told car is here waiting for youDrove all the way only to be told car is a loaner and someones using it. Got apology from sales person but Manager named Anthony was unapologetic and quite frankly dismissive.

I had the pleasure of working with Quinton (Q) in used car sales and was very happy with the purchase and service. He got me in and out in less than three hours at a price better than I’ve asked. This rare as anyone would think so he deserves the recognition. Thank you! Looking forward to future business!

I had the absolute pleasure of working with Mike K, Robert T, and Ronnie T; they were nothing short of amazing!! Them guys exceeded all my expectations. Ronnie and Mike were extremely vigilant in finding lenders to work with my challenged credit. Also, Robert T is the papa grinder ( no is not an option to him.) I walked away with the best deal with an extremely low car note for a 2018 Kia Optima that I’m beyond in love with. If you’re ever in Libertyville looking to purchase a car with excellent car sales men’s, theyre your men.

Great people. Very friendly atmosphere.

I spoke to a representative from the company explaining that I was interested in a car and would be paying in cash. An appointment was set up for the next day. The morning of the appointment an assigned sales person (Q) called me to confirm the appointment.The dealership is 26 miles from my home, we confirmed the vehicle I had an interest in and he confirmed it was available. After a 26 mile drive there he informed me the car was up on a lift, the engine and exhaust system were on the ground.One would think a good sales person would have checked on the car to have it ready before I arrived. Then seeing the car was unavailable to view and take for a test drive he should have called to reschedule. Nope!!!!! Made me drive all the way there and then told me about the car.We went back to the auto shop to see the car, where “Q” then says he didn’t know the car is being serviced. A good customer service person should know!Anyway, I agreed to discuss a price, we returned to his office. He asked for my drivers license made a copy returned it to me and disappeared for over 8 minutes. When he returned he began to tell me that their “sale” prices are based on financing, which I responded that this is a cash sale. He interpreted me saying “are you going to let me do my job”.My response was “not if you’re going to tell me about financing”. He then turned over a piece of paper he had and showed me a price that was $3,000 more than the advertised price.I thanked him for wasting my time and left! I highly recommend NOT To EVER even consider this dealership!!!!!

Freddy in finance is a great guy to work with! As are the others we dealt with there. I wish i could remember their names.

Had to wait a few minutes before being helped but staff was courteous and helpful. Was worth hour and a half trip because I saved about 4500 dollars and dealer actually listened when I asked for a few minutes to discuss the car with my wife instead of hovering over us. I gave 4 stars instead of 5 strictly because I prefer buying cars outright and a chunk of the savings were tied into financing. Overall was about as decent a experience as car buying can be.

I brought my car in to have the recalled airbag replaced. Every step of the way was handled with complete professionalism and highest customer focus. I appreciated the email reminder about my appointment. The technician went the extra mile to point out spots in the waiting room and showroom that we most socially distanced. And getting my car back so shiny clean was a completely unexpected surprise. Thank you.

Bought Volkswagen tiguan, awesome service, sales Michael Greenberg was awesome, he is professional, offered for me best deal.

They are extremely nice and helpful. They will have my future business as I just relocated here.

Browsing. Saw my future vehicle. Indecisive as suv or car . Ill have to check out the rebates.

Repaeat customer at Liberty and there are at 3 VW dealerships closer to our home.Liberty offered the best pricing for the 100 mile radius for which I conducted my search as was the case during our first purchase. Not only do they have the best pricing, our deals have been very straight forward and the team at the dealership is GREAT to work with.If youre on the market for a VW, visit Lucas H. in sales and Larry J. They will take care of you as will everyone working in the background. Financing was completed in minutes and our new car was spotless.Thank you Liberty Team!

Bought a new 2020 Nissan Sentra SR today at Liberty Auto Plaza and the entire experience was positive. Christian was great in finding the right car for me, working with me on the finance options and follow-through getting the car prepped for me to drive home. The process was friendly, efficient and memorable. Hats off to Christian and the finance department for helping me through the process. I will definitely be a return customer.

Kinda hard to get a salesman due to construction but the salesman Kevin was great in calling me back

Ask for MJ he was great! He helped me get an amazing deal on a brand new 2020 Nissan Rogue Sport SV! I am so happy with my car and the whole experience was great and easy. Everyone there was so easy going, polite, up front, and honest. The best dealership around!

Good service 👍and I like kia car .

We had the best experience here after going through several Nissan dealers an entire weekend. The salesman was kind and didnt take advantage of us like several of the other salesmen in the other dealerships. Since we bought our car a year ago, left with a great deal and 2019 car, we have recommended this place. Were still very happy with our purchase!

Liberty Kia Service team lives up the standard that it promises during selling of the car .I had an issue with my car under warranty .I was assigned Kenny from the service team to look in to it.Kenny made sure my issue is addressed quickly without any back and forth .He kept me updated with the progress frequently until my car was delivered fully functional.The whole ordeal was clean and smooth.Good Job Kenny !!

Excellent experience with the team here! Very professional and easy to work with. They do a thorough check point inspection and wash the car once they have completed the oil change. Highly recommend!

Let me just start off by saying that I have been shopping around for a good vehicle for weeks, it isnt easy finding a vehicle that works within your budget that also suits your needs. Well today I had the pleasure of working with Quinton! I told him what I was looking for and he found the perfect vehicle for me! He managed to pull a few strings and now I have a new car for my children and I. Were extremely grateful. Thank you so much!

Good service, very accommodating and Bill B.is very patient when I’m explaining issues with my car. He puts my mind at ease and I trust his expertise and suggestions.Your service department has been getting better and I like it.

THE WORST DEALERSHIP EXPERIENCE Ive ever had!! If I could give zero stars, I would! I called them and verified the price and I asked two times if the price is correct and they confirmed it over the phone. I even asked Christian (Sales Person) if I can get any incentives on top of the advertised price and he said yes and when I come over I can talk to his boss, his name is Mo. Since I was out of town I was a little late for the original appointment and they have changed my appointment to a person whose name is Max. He did welcome us and gave us the key to do the test drive. All the bad experience has started when we came back from the test drive and had a hard copy from their website. We showed their prices and Max said that is a typo on website. I was showing him how is it possible to have typo for 3 similar cars and he refused it. In other models they have listed the same. This dealer is very dishonest and also overall they behave very rude. I was really disappointed and hope Nissan can check its dealerships to see how they are representing them as a brand. STAY AS FAR AWAY AS YOU CAN from this dealership.

Awesome job. Saw the Mini online, made an appt, and came in the same day. Q was great!! Car was waiting for us and he made the process really quick. In and out in under 2 hrs.

ZERO stars for Liberty Kia ... DO NOT recommend this place!!!! Not only was the saleswoman rude and condescending, she got an attitude every time I questioned anything. She had to leave the room about 30 times to get an answer to literally EVERYTHING I asked. Then most of the time, she didnt come back with an answer anyway. Their so called finance dept did nothing but try to rail me on financing and price, and I wasnt allowed to see any paperwork to take time to look over what the details were. They tried to lie about Kias financing terms, as well as my interest rate. I ended up going elsewhere, got the SAME EXACT car, for far less price, a super low interest rate, and at a $60 PER MONTH LESS payment than what these people were trying to rail me with. The other dealership threw in a Kia rebate as well as the low interest rate terms (0.9%). The general manager of Liberty Kia definitely needs to re-train his staff in honesty and attitude on how to treat customers. This woman talked to us like we were unintelligent morons ... we obviously walked out. As we were walking out, we could hear her very loudly complaining about how we arent going to do it now and how she wasted her time ... it echoed throughout the dealership it was so loud. Extremely unprofessional and dishonest dealership. Ill never go back and neither will my significant other ... who is a doctor btw ... who loves to buy cars ... bad move on your part. You should be careful how you treat people.

Q made the process of buying our car quick and easy. He was patient and able to answer all of our questions. Thanks for making the process so seamless! I highly recommend working with Q!

The service here is outstanding. You get personal attention and a service manager makes sure every thing is handled to your satisfaction. If it wasnt so expensive, Id always bring my car here.

Very good experience! I was very happy that they were able to do the work that I thought was going to need two different appointments all in one morning. Great service as always from Bill.

Great, quick service! Was able to get in the same day and not pressured to do more than needed at this time. Will definitely use this dealership in the future.

Just purchased a car with Quinton Haywood - customer service and process was great! Quinton found exactly what I was looking for and met me on the desired price point. Im walking away a satisfied customer! I highly recommend visiting Liberty Auto Plaza and asking for Q (Quinton)!

Stewart, is one of a kind when it comes to customer service, his work ethic is priceless. In, my book Stewart deserves a raise. I will be recommending ALL of my family and friends to get their service/body work, etc...done from Liberty Auto Plaza.

I got my first car from here today! It was such an amazing experience and a really amazing deal on the vehicle I got because of Quinton! He was absolutely fantastic and truly cared and got me a price/deal I couldn’t refuse!

Very satisfied with Liberty Auto Plaza. Christian (sales) and Kevin (finance) were both wonderful and made our experience an extremely positive one! Very thankful for all of their knowledge, honestly and patience!

Very happy they where honest on the repairs needed for my car.

Had to bring in my car to service for an after-market accessory. JR in the after-market department is great! I was informed throughout the whole process!

Libertyville Volkswagen is not like it used to be. We are in the middle of a pandemic and many of the employees were either not wearing masks or wore them around their necks. This was the second visit in a row that they did not do all of the service work requested. After starting my car I notice a dashboard light on for something that was supposed to be fixed...I had to point this out to them so they could actually fix the problem. Very disappointing. They used to be top notch in service but I cant say that any longer.

Quinton was great! We had been getting the run around with a few other deals and he made the process painless. He asked what we needed and worked with us to get to that desired number:) was very happy with the experience with the dealer overall.

After discussing details about a car including the price on phone, which was advertised by this dealer on their website, when I arrived to buy this car, I was told that the car is still a service car and cant be sold. Also I was told that their internet sales guy does not know about this. They tried to sell me other cars which I wasnt interested in. Finally when I decided upon a car, and also agreed to price at the end they slapped a dealer prep charge of about $1,000. They removed that partially only after I agreed to finance the car. It looks like they get kickbacks from the bank for financing. The managers are pretty rude. The only good guy was Ricardo. Think twice before going to this dealership.

Great place! Great people! Russian speaking guy Vlad the best! I accompanied my husband to buy his new car there. Vlad did an amazing job. Awesome and helpful guy. We’ll go there to look for our next car for sure. Highly recommended asking for him

I would like to thank Manny SalabounisGreat sales person. He sold me my beetle in 2014and I was lucky to he him again to purchase another car. Great team.Also thanks to Brady Nehf the service advisorYou guys have been great Very helpful.

The service manager Bill was extremely professional and knowledgeable about the needs of the work to be performed. As promised, the work was performed on time and under warranty. Check in was prompt. I highly recommend this dealership for service.

I had a wonderful experience at this dealer. Matt K was very patient and helpful. He helped me get the price I wanted. I would recommend this dealer to friends and family.

Good customer service and really competitive deals. Would definitely recommend

DON’T buy from this dealership they are ripe offs. I purchased a car they promise to put the fog light in and I was able to get it done cheaper and they won’t give me my money back they also charged me for a warranty I couldn’t use and I told them I didn’t want it and they said I had to have it. So beside the commission they made out with an additional 2468.00 dollars of my money since I have had the car I gave to put in repairs over 3000.00. They repaired it once and I had to have the work redone within 8 monthsStay clear of this dealership unless you have an endless pocket book to repair the junks they sell and also when you go there it takes for hours I should have known when I was looking at the car and sitting in it when another salesman’s starts showing it to another customer

Great place to buy a car. Our car salesman James very knowledgeable, helpful, polite. Patience with you in getting the right deal. Would recommend to everyone.

Professional. Didnt encourage my future business although there was a Jeep there I was looking at.

Quinton was great to deal with.... he made the process so easy for me. He was pulling strings from left to right get the car I wanted it. He make sure I got the best of the best and I’m so glad that came to this dealership. He didn’t take advantage of me Quinton keep it real with me, work his magic. I am so happy with the 2020 Kia love ❤️ it....I enjoyed my visit, happy liberty auto plaza customers. Highly recommended!!!

Liberty Autos service teams are very knowledgeable, courteous and committed to providing their car and truck owners with timely, high quality, dependable service. Over the years, we have purchased 4 suvs from Liberty and had each one serviced and maintained at Liberty Auto Service. We wouldnt think of going anywhere else.

In Liberty Kia the only good thing is the cars. Starting because they dont even offer you a coffee even if you are going to spend thousands of dollars with them in a car, I know other dealers and they are friendly and if they offer you coffee, cookies, water. The sellers service is bad and the worst thing is that I saw a car on the internet at a price and when I went to see it they showed me that same car ten thousand dollars more expensive and they told me that for the taxes. Ten thousand dollars more seriously? As I told you, the seller was angry. I didnt like how they treated me and I went to another dealer.

My girlfriend bought a jeep here today. Kevin in Sales was a great help. Everyone at this dealership was great. ! We are very happy with the whole experience.

This is a smaller version of dealer row. But there is every beans you can think of. Liberty had great ownership and conducts a good clean business.

Great place, with even better customer service! Q, you were very helpful, and I was able to get the car I wanted. Thank you!

Reliable and good service. Does try to add additional services, but gives you the option to accept them, which is appreciated

Very friendly, helpful and courteous. Always get our cars there.

Place is nice and clean almost bought a new car anything I didnt like they dont take all Chevy coupons you have to talk him into getting it to you

Fast service. The estimate matched the price paid. Social distance seating available indoors and out. Majority of workers wore masks.

Great service at a fair price! Had service several times and have always had a good experience.

My car Was handled properly and in a timely manner. I was kept informed of what was happening and the car was ready when promised.

Q was great to work with and made the transaction smooth and simple! Well worth the 75 mile drive to make this purchase. Would do business here again!

Service was easy to work with and used text communication to let me know when the car was ready which is nice. All done as promised.

Excellent customer service. Very transparent and up front and had our best interest in mind.

The best service dept. anyone could want. Bill is just the BEST

I had a great experience buying my new vehicle thanks to my salesperson Q he was courteous and kind and made sure I got the vehicle I wanted so thanks Liberty Auto Plaza

Kevin Carney was great to deal with. He made the whole process easy since we were buying from out of state. Kevin picked us up at the airport, answered all our questions and explained all the fees. After looking for a specific car for months, this dealer gave us the best price. A+++.

The service was great i got taken home and picked up right after my car was finished.

My wife and were first-time car buyers and we are very satisfied with the 2016 Mazda CX-5 that we purchased here. Q was a great help - he was organized and ensured we were well taken care of when we test drove the vehicles we were interested in. He also took extra care to ensure all surfaces were sterilized throughout the process given the pandemic. He answered our questions honestly and was fair throughout the negotiation process. His boss, Greg, also conversed with us as negotiations came to a head and he was kind and level during the conversation. We came out of the process with a great deal and a car that we love. The staff also stayed after hours to ensure financing was finalized and we could drive the car off the lot that day. All in all, the process took about three hours and it didnt feel rushed or belabored. If youre looking for a trustworthy dealership with good prices not too far outside the city, I recommend checking this place out.

Q was an exceptional salesman. He was very honest and he really worked with us. His service was great and I will definitely refer him to others.

False advertising, say one price online and when you get there price is 5,000 more. What a joke

David the service advisor was really cool and helpful! Keep up the good work buddy!!

They had great service and helped us get a great car for a good price. Q was very helpful and got us the best deal possible

Working with Kevin was such a breeze! Great place to do business!

I came into Liberty Auto Plaza looking for information on the perfect SUV for me. I was matched with the representative Quinton, I believe. I wasnt sure what I exactly wanted, so Quinton took the time to share with me what would be the best option for what I was looking for. He broke everything down matched me with a beautiful Nissan Rogue. I rated this place 5 stars for the patience, the cleanliness, great deals, they have on their vehicles and customer service skills. I have to say I am excited about my choice.

I purchased my first car from this dealership and I was very impressed by how friendly and welcoming the staff was. I worked with Max and her manager Mo and both of them made the process so smooth and quick. They helped me find insurance that was suitable for me and made me feel at ease. The manager Mo is very knowledgeable and good at what he does, he made. the entire process very fulfilling. My sales person, Max, was absolutely great. He made sure I was happy with my car and helped me every chance he got. When purchasing a car from this dealership, ask for Max and Mo. You wont regret it!