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Aquarius Pool Services and Leak Detections
650 TX-121 BUS, Lewisville, TX 75057, United States
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Aquarius Pool Services and Leak Detections

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Gr
Review №1

Would not use the service again. Full leak detection cannot be performed by them. Besides, Technician was rude while explaining the leak detection procedure, at the end when I questioned about the water fountain, he said that he could not perform the service in that specific feature.

Si
Review №2

I called this company 3 months ago to perform a full swimming pool detection. They were not able to check the drains in the bottom of the pool but still charged me $425 (full leak detection). They found a leak in one of the upper drains and performed a quick fix for $75. My pool seems to have a leak again so I called them to find out if they could come again to check the area of the previous leak and take responsibility for their job. I talked to the person who performed the leak detection, who was very rude and unprofessional, and told me they can check the previous area of the leak for $150. If they do not find a leak there that he will need to do again a full leak detection for $425. Seriously??? I told him if that is the case, I would like them to come and check just what they have fixed but I am not planning to pay for a full leak detection to them when they did a terrible job and not taking responsibility for it. He got upset and said they cannot come just to check the previous area if they cannot do the full leak detection if necessary. Very disappointed! I will never use this company again and will NOT recommend it to anyone!

St
Review №3

Always professional, honest, and dependable. That includes the people in the office and the service technician on the job. They do what is needed without pressure to do extras. Im a repeat customer because I know that I can expect professional service, an accurate cost estimate, starting & finishing as scheduled, and they always leave my property and pool equipment neat & clean when they are finished. Im impressed with Aquarius every time they come out.

Sh
Review №4

Very disappointed with customer service, tech that was sent was knowledgeable but after 2 visit, new motor, and $1100 my pool isnt working, theres no follow up or diagnosis? I called to schedule a 3rd appointment and was told I needed to wait almost a week? Youve lost my business for good.

Zb
Review №5

These guys wasted 2 weeks of my time cancelling and rescheduling appointments - Tech arrives today and tells me that they have a new policy in which they have to repair the leak they detect and no one else. He couldnt provide a repair estimate but wanted me to commit to a blank check before any leak detection occurred. While that is a weird policy - if thats what they want to do - its fine, at least tell your customers upfront when making the appointment - not after waiting two weeks.

Ri
Review №6

Great company for your pool services. Very professional, responsive and great customer service. Highly recommend Aquarius!

De
Review №7

Ive used this company for pool repairs for many years with positive results. With this and a reasonable price to resurface my pool, replace the tiles and redo the deck with Spray Deck, I stuck with them. Its only been a couple of months but Im very happy with the outcome again.

Ri
Review №8

Very satisfied with the pool equipment/ valve replacement. The Pool tech detected the problem, quoted several price options, and completed the repair quickly. Smooth transaction and the old pool system is working the best in a long time! Thank you for superior pool service! Highly recommend!Karen Miears-ZioberRealtor

El
Review №9

These ladies at the office are FANTASTIC! The are always calling customers and keeping up with everyone. AMAZING people work here. I am so grateful for all their help. liz

Pr
Review №10

Aquarius Pool Service is an amazing company. Friendly, Great communication, knowledgeable, In the 4 years I have worked with them they have never let me down.

St
Review №11

They handled our request quickly and made sure we were satisfied with the service!

Br
Review №12

Aquarius pool service came out on short notice and got everything fixed. I want to drop you a quick note to let you know how greatly I appreciate the fantastic customer service from both Mirage and Aquarius pool service. We are having a 14th birthday pool party for my son on Sunday, that we would have had to cancel, so you both saved the day! You always seem to see the negative comments, I wanted to make a point to stress how great it is to get such great customer service. C J from Aquarius was polite, courteous, and got everything completed the first time. I will defiantly spread the word to all my neighbors and friends about Mirage and Aquarius.Again I cannot thank you enough.Sincerely,Brian T. McNertney

St
Review №13

I work here

To
Review №14

Helpful, knowledgeable and good communication with customers

Information
3 Photos
14 Comments
4.2 Rating
  • Address:650 TX-121 BUS, Lewisville, TX 75057, United States
  • Site:http://aquariuspoolandspa.com/
  • Phone:+1 972-438-4000
Categories
  • Swimming pool repair service
Working hours
  • Monday:Closed
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:8am–5pm
  • Friday:8am–5pm
  • Saturday:8am–5pm
  • Sunday:Closed
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