Went in very frustrated because I could not get my phone activated after literally spending hours with the Spectrum online services, all to no avail. Finally decided to go to the Lebanon Store to see if by any chance they could help. Contrary to whatever negative views folks may have for Spectrum corporate policies, the two employees at the Lebanon, TN store were outstanding. They diagnosed my problem and had me out of there within an hour. Included in that hour they were waiting on walk-in customers at the same time all the while with a smile and courteous demeaner. It was certainly worth the house trip from Bowling Green, KY to Lebanon, TN. So, in the future I will recommend my friends to make the trip and do business there. I am confident you will be treated well. Thanks for a job well done.

Easily able to pay our bill over the phone. Always friendly service when I go into the store.

They are under staffed, and are now offering cellular services, which is obviously a disaster since the line was out the door for ALL CELL PHONE CUSTOMERS who were having phone issues. It took me 1hr and 20 mins to get out of there, and all I was doing was dropping off an old modem from my previous business location. Charter has a monopoly on this area we live in, therefore, other providers cannot offer their services or compete, so charter just wages war on its customers by providing horrible service, horrible customer service, and its extremely unfortunate.

The customer service is Great! We have had our service for 2 months now and so far it has been great!

The people are nice but the product absolutely stinks!!! I call technical service more than I care to admit. Unfortunately I have no viable options where I live. At my last address I had TDS and loved them, wish I could get them.

This company harasses me a week before my bill is do!!! But I cant get anyone on the phone when there internet service is not working properly which is all the time!! I work from home, and my kids are virtually in school..I will be cancelling my account soon..

Very clean n fast

Clean and neat store great customer service

It the best company

Explained everything in detail. Very friendly.

Great customer service!!

The associates at this location where extremely helpful and curtious

I would love to have spectrum mobile cell phone but need service

Very fast and friendly customer service!! Very knowledgeable n professional. Lots of parking spaces available

I was treated with people who were Helpful and knowledgeable and took all the time they needed in order to get several of my questions handled. I am so glad that we switch to spectrum

Big Shout Out Tech Josh! Had 4 boxes out at Whiskey River and he came in like a beast! Fixed them all with no problems, was very professional, polite and knowledgeable! Thank You Josh!

Lauren was so helpful!

Very poor communication skills!

Very nice employees, friendly, stayed late for us

I thank God for Spectrum, I have never streamed before. They took their time to educate me about it. I am so happy with my senior package. I can not thank you enough.

Fast, efficient and helpful.

Update: 9/6/21We recently returned to Spectrum after several months w ATT.Although speeds were fast (350 mgs average) the service went down frequently and unlike Spectrum, when it was down, nothing worked. At least w Spectrum, one or the other - TV or internet - will still be available so you arent completely in the dark. Net speeds are around 250 mgs through ethernet so definitely good enough for the work and gaming we enjoy.Glad to be back and although ATT wasnt horrible, it just doesnt hold a candle to Spectrum.-----------------------Original post:Weve been w Spectrum for more than a decade but recent events led to us permanently working from home. The demands on our internet tripled and at the same time, a tornado that tore apart our community and neighborhood required the utility companies to rewire. Unfortunately for Spectrum, AT&T laid fiber lines and the speed is simply unobtainable w Spectrums current configuration. In addition, the cost of bundled packages is slightly less than Spectrums offering.So you may be wondering then why I gave them 5 stars. Its because although they were a tad expensive and we hated the billing nightmare experienced w just about every provider, Spectrum never let us down, we were always treated w respect, if we had an issue it was resolved rapidly, and the overall service was excellent. So this is my message - and humble request - to Spectrum: upgrade your speeds to get me at least close to what fiber offers and we will return as quickly as we can. We have appreciated our time with you and look forward to rebuilding our relationship as soon as you can get up to date w internet speed and reliability.

These folks are always so pleasant!! I always look forward to walking in to pay my bill and have a nice chat with the girls.

You have sorry service. It goes out all the Time. Now you have taken away so many Good channels. If it just sprinkles the stupid Cable goes out. You need to improve your Service or cut your prices. Still fill the same way

Nice clean an fast service 👍

No customer service. They really didnt care if i used their product or not. Never even got the service activated.

Poor customer experience every time I call. Cancelled service and they will not refund any of my money, almost a full month.

We pay $119 per month and We are unable to use on Demand today. I spent almost an hour on the phone with a very helpful rep out of California. We watched a show and when it was over it wouldn’t let us watch another.Earlier this year it was a codes issue when our neighborhood was having the same issue.Their was actually 2 different codes at different times. This is rediculous!

Closed my account due to moving two days after the cycle began and they charged me for the whole month. When I called to contest, the guy told me he was turning me over to the threat Department because I said I was calling the Better Business Bureau which I havent done yet but fully intend to do.

I work from home and need my internet. Why is this location closed on a Wednesday when I have bad equipment and can not return until tomorrow??

Nobody knows anything other than 1 particular job cant even get phones activated without were new excuses and the best one is why were cheaper is your going to have to be hands on

This is my first time signing up with Spectrum but I would suggest going in the facility instead of ordering services over the phone! The customer service was awesome and the ladies seemed so much more knowledgeable! I hope the internet & cable services are just as good!

Was some very nice people there I was in and out quick I really liked it.

They operate similarly to Comcast and basically have a monopoly in your area so you have to use them. They lure you in with a reasonable introductory rate. After that time expires, your rate is a lot less reasonable but they tell you you still have the best deal. They are too expensive with no competition. I may just start using my cellular data and toss internet all together.

We pay for 400 MB per second. We are lucky to get 50 MB per second. For the last two weeks we have literally gotten 3 to 4 MB per second. Not 34 three. Four. I have called a dozen times technicians have been out here a dozen times, service is worthless. AT&T is no better, Lebanon needs to get a provider that actually works.

Got my modem and came back home to have to call for Spectrum to reset the system. But all is good now

I suggest wearing comfortable shoes and maybe bring a chair. The wait was extremely long. Next time I will definitely do everything by phone or online.

Always raising the prices and removing channels. Cant ever get them to come out and fix the problem because you cant ever speak to a person! Very quick to take your money and charge you a month in advance. When you do finally make contact with someone after being on on for 30 plus minutes they are of know help at all. I took two DVR boxes back to try and save some money so now I cant watch tv in either room because they informed me that I can not connect the cable wire to the back of my tv and pick up any channels because of Spectrum being all digital now the tv is blocked from receiving signal just another way for them to rip customers off!!!!

Very nice company little pricey butt good help

Staff werent the friendliest, informative while making you feel incompetent.

In one word. Horrendous. We moved in October 15th. Tech comes out on the 21st to connect and we need a line ran due to new construction. Understandable. Fast forward to 10/29 and three appointments that have been pushed out and we still don’t even have a line buried. Forget getting hooked up, we can’t even get the line ran. We have been told multiple stories such as a fence being in the way when the line goes from the street to our house and spoiler alert....we don’t have one. “He will be there at 6:04p to bury the line”. Call at 7:00p after they don’t show, “oh that’s military time, should be 7:04”. It’s close to 20 after 7p and no one. So we are now going on our 4th missed appointment and no internet. Pathetic.

They are more interested in growing globally instead of upgrading there customers equipment. The DVR service is the same as it was in 2002. What the what?

This is the worst company I have ever done business with. After being a faithful customer for almost 3 years, I moved to a different area not serviced by Charter. My mother was staying in my old apartment after I moved, so I transferred the service to her name so she wouldnt have the hassle of opening an account and getting equipment. I went in to the local Charter office, and they gave me a form I had to sign and have my mother sign. I filled out and signed the form, had my mother do the same, and then turned the form back in to them later the same day. They told me I did not have to do anything else, that the account would be transferred to her name, and that I was finished. Lo and behold, a couple weeks later the payment came out of my bank account. At this point, I was already living an hour and a half away from the location, and when I called in they told me I would have to fill that form out again and get it notarized and bring it in. They also told me they would not give me my $50 back. I told them I would discontinue the account as a result, and they didnt seem to mind one bit to lose my business. The manager sent me over to a different department to handle the disconnection, and when I told that agent what had happened, she proceeded to blame me saying I should have gone online to discontinue Autopay. How exactly was I supposed to know that I would need to do something like that since I had transferred the account out of my name? Anyone would assume that when you take your name off a service, that you wont be paying for that service anymore. DUH. I have never been so angry. What kind of company rips their customers off and then blames the customer for their mistake, and refuses to rectify the situation?! Unbelievable. I will NEVER do business with this company.

All in all HORRIBLE everything‼️‼️‼️ Just got services with this company HAVE NOT had it over 3 months and my bill is was $465 #GTFOH...Smdh😂😂😂...Afterwards I made several attempt to compromise with they’re unprofessional (bleep bleep)...I call them and demanded for a technician to come and get they’re property cause I WAS NOT going to use my gas to dropped NOTHING off the CSR stated someone will be at my house btw 2-6. I get a call at 9:00pm stating he was on my way to my house .. I politely/rudely let him know NO you’re NOT...I highly recommend that you choose another carrier cause they’re not educated properly on they’re products and services they tell you one thing and your bill statement end up being something totally different from what you’re paying for‼️‼️‼️

Service is good when weather is good

It took 5 calls being transferred to every department that I didn’t need to talk to just to set up service. Then after getting the account setup I was told the I would receive the confirmation emails with correct pricing. And said that she had to take a prepayment. After one day I got the email with the confirmation of a the higher price and when I called to see why they were billing for the incorrect price. The rep stated that they would fix the price and after more than an hour on the phone I was told that the only person that can fix the price is a manager and that the rep would send a email and the manager would call back. When I did get a call it was from a different rep trying to sell me cable when I clearly to them I only wanted internet. After being transferred again to make sure of the price, I finally told them to cancel the service and to give me my money back and it took over an hour to do when I was speaking to a supervisor that said there was no managers available. This company is a bulls&@$ company and wants to steal your money.

The last time I lived where cable was available, instead of only satellite, it was known as Charter. Now that its available to me again and is now Spectrum, I will not go back to satellite again. Pricing is cheaper and service is on point. I chose self install, then realized that something was wrong, either with the cable or me. I called and someone was sent out to me the same day, and quickly realized that the att uverse installers the previous tenants had, had used several short cuts during installation and cut and used the cable wires from charter from the previous tenants before them. Being as none of this was my doing, it was fixed, correctly I might add, and I wasnt billed for the service call. Absolutely wonderful service. Even on the phone, or online chats for bill questions. Same friendly knowledgeable employees.

Great service

Nice and polite but didnt bother really going into much details about service plans.

Pretty much what youd expect from a company like this. Isnt that a shame?😔

Terrible service, any time you try to speak to a rep over the phone. They never directly answer any questions. They are slick about side stepping the important questions. They throttle your internet monthly. Might as well be the next Comcast.

I constantly have problems all the time. No internet, no cable I have taken cable boxes back numerous occasions. I currently received a new one and it doesnt work. Prices are ridiculous and calling for tech support takes forever. I am getting rid of this service. Truly disgusted!!

You should recheck your internet speed they say I have 5 Gh available but when I connect its only 2..internet all I have from them and its 76 dollars a month not worth it.

Great Service. Thank you Courtney. First for three weeks I have been messing with AT&T they no showed on me two times to install their bundle service. And AT&T told me they would not lower the cost becuz they have no competition in Lebanon...Ok well spectrum hooked me up within 24 hours everything installed . The picked up the ball when AT&T fumbled and the price is lower by 75.00 dollars. So I am very pleased. And I am a comcast customer so i cannot keep my phone# spectrum is making sure its forwarding to my new lines.

Very disappointed with Spectrum. I had been a member for about 15 years and they couldnt work with me. I had to drop them. Very sad about it

Poor service. 3 days to get a technician out when all I had to do was go get a new reciever from the office, why not tell me that when I call in to the help center?

The ladies at the front nice where very nice and handled my transaction without any problem.

Little high but keeping my family satisfied..

Best of the best what else can I say thank you.

I received zero help from the receptionist. Some people just casually say that when it isnt true, but she literally did NOTHING to help us. We have had ongoing problems for 2 years which for some reason cant be resolved, and had a simple question for the lady who couldnt answer it and provided nothing in the form of help or guidance. The lady treated us like we were doing something wrong by coming in there and trying to gather information. One encounter has me ready to drop charter altogether.

Informative and helpful

Have to have cable..just wish that they would have the drop box again..hate the lines. .

Spectrum is trash

Cable and internet service has been horrible for the past 3 months. Several phone calls later and they send two Techs to my home to tell me my water heater is the cause of the issues. Ive heard a lot of things in my time but this one takes a new low. Only one person can be on one of two WiFi channels we have. I was given a $1.77 credit for the many issues Ive incurred over the past few months and set up another Tech appointment. Wow is all I can say. Very disappointed customer.

Speed is average at best. They can’t compete with Comcast speed but Comcast is not available on our street. I work from home often and am getting a little tired of the outages during daytime hours. Internet is way overpriced for what you get.

After one week of service With spectrum I decided I just wanted the internet since it was $100 a month for both internet and cable. Customer service wouldn’t let me cancel the cable and after 20 minutes and telling them I Only wanted internet over and over they said I could not have the intro price of $40 and now it would be $70 so I should keep the cable. I finally had to hanged up on them. I have since called AT&T and for $40 a month I just have internet. Glad I found out the first week and could cancel everything with them.

Find the equipment dated and programming over priced... Service contractors on the other hand have always been courteous...

Weve had no problem since we have had it and weve had charter for 3 years. the only thing we dont like is the way they set up there channel packages.

Entire office closed for lunch with a hand written sign stating gone for an hour with no indication of when they left or were returning.

Terrible internet I called support and they said I need a new modem because it couldnt handle the speeds I was getting yet it was just connected yesterday. It also always turns off almost every night at 12:30 for an hour or longer.

I visited this office to replace malfunctioning equipment and to turn equipment back in and they have always been friendly and knowledgeable.

Went into the store for information on mobile phone service. Already have TV and internet and we are totally satisfied.

Not work the cost. Compared to Xfinity.

They have one person running it stand in line for 30 minutes

Great service and GREAT friendly staff!!!

We have been having issues for the last 5 or so business days. They keep telling me it is in our equipment. They send a tech and they inform me they are working on the lines. This is absurd.

The only thing I notice about cable for a while now is that it is ENTIRELY TOO DAMB EXPENSIVE

Theyre cool

Just no. Nonstop junk mail. Overpriced service that goes out too often. For the 700th time, I dont want to bundle. Wish Google Fiber was an option. Lol

Customer service could be better

Best tv service ever

Used to have them as my cable provider and would do anything to get them back. BUT they dont service my area so I have to make do.

Only bill i dont mind having to go pay bc the girls are great n never have to wait

Customer service was excellent

This system is terrible. I have had to take a 16 mile trip into and back home because The system is down. There is NO way you can save a trip since they only publish the 800 number. Yes there are phones in the office but....I guess they are for personal calls. I am ready to drop my t v service and get DISH.

Great service with a smile...

Thats why I pay my cable bill

Very disappointing when they tell you they service your area, and you pay $180 dues for first month and installation only for them to tell you they don’t service your area 1 week later and a day before your scheduled service.

Very poor service rude lady at desk been to our house 3 times still not fixed looking at finding new company

Not a good place to do business with

Have really mixed feelings on this cable company.

Extremely personable associates.

Clean, friendly. Just a little slow

It is not so good to have.

The ppl answered my question about if I can get plat my house witch I can not

Ive had Spectrum for nearly 5yrs.My bill has DOUBLED!!!It has gone up $10-$15 per year.Looking for a new provider....

There a total ripoff comcast gives more channels for less of a price

Amazing wifi

No packages for existing customers

Worst customer service ever.