I have been a member of Massage Envy for nine years. Instead of honoring my price that I have been at the whole time, they have decided to begin raising prices for loyal customers.You think that they would want to keep loyal members who are essentially guaranteed money every month. I will be canceling my service on the first date my price rises.

I have had my membership with these guys for over a year...when it started, I had great experiences. I was happy and felt great after my sessions were over. Lately, it has just been one bad experience after another. The most recent, I had a massage scheduled for 10 in the morning. They called me at 8:30 and said that the girl who was scheduled to do mine hurt her shoulder, and couldnt see me. 90 MINUTES BEFORE MY APPOINTMENT. Like, I get that things happen. But they really need to have the same cancelation policy that they give to us...24 hour notice or pay the cancelation fee. Surely they knew that it wouldnt be able to happen before the morning of. They did the same thing to a family member a few weeks back as well. Im just so turned off by it, and theres a good chance Im going to cancel my membership with them as well.

Bought a membership and it turned out to be a bad experience. Layton massage envy canceled our appointment every month. Never have a full 50 min massage Then would not let us out of the 12 months.

I absolutely love working here. The staff is great and so is management! One of my favorite things about working here is that the schedule is a set schedule so you dont have to worry about when you are suppose to come in each week. Also if you need time off they are very flexible. I would highly recommend this place for any services or future employment.

Went and got a massage with my mother in law. Absolutely fantastic. It was my first massage and I wasn’t sure what to expect but everyone was very very nice and professional. They made me feel very comfortable and the massage was amazing! Love it and will definitely be back!

I have been working at this location for a little over a month and i am so happy to be a part of this amazing company! The managers are amazing at helping, communicating and they are great examples. we all strive to give our customers their best experience, and we are amazing at customer service!

I have really enjoyed my time working here! Management is kind and works great with my school schedule. The staff is also flexible and considerate and works very well together. This is a positive environment to be in and guests are always impressed by the cleanliness of the clinic.

Unprofessional and worst customer service ever! Im shocked! I called to make an appointment for myself and 2 clients. The young girl I spoke to was so rude and acted like she hated her job. I thought this was a normal request for competent people, but apparently not. Youd think I asked her to do something awful. She was annoyed and didnt know how to do it, but not sure why this was too difficult? She stated Im hanging up, so youll have to talk to someone else and ended the call. Then refused to answer the phone. Im cancelling my membership and will never use their services again!

I have been to Massage Envy Layton twice and both visits have been fantastic experiences. I spend a lot of time at a desk for work and both times a left feeling great with much reduced shoulder tension. I definitely recommend giving this location a visit! I know I’ll be back.

Allen and Kasey are great and highly recommended. Their insight is valuable and their work is professional.

Worse customer service Ive recieved. Never answer the phones, and when they do they put you on hold forever. I was trying to book a couples but I guess ill take my money to a different place.

Ive been employed at this location for almost a year and can say Im truly glad I made a change in location, simply because of the amazing employees and management!! Like all businesses we have our problems, but with clear communication and follow through we work as a team to always better ourselves and our business to better serve our clients with the upmost quality of our services!

This Massage Envy is the best! The staff is so friendly and always smiling! The entire place is clean and always the best! Love it!!

Really love this place. Everyone is so friendly and fun to be around. They really know their stuff. And Kira is awesome!

Im a new employee ive only worked here for a few weeks and the manager Kira is so nice and under standing she works with your schedule, helps you with any questions and is very personal with your needs, the other employees are also so friendly and welcoming this massage envy is very professional and a fun friendly environment.

Alan in Layton UT was wonderful . Ive been suffering with several neck and back pain. He help release those tight chest muscles that have been the main source of my pain.

Its been such a long time since I had an amazing massage. I had the privilege of meeting Carrie. She was amazing. The conversation was great and before I knew it I was asleep in the table. It was the most relaxing massage Ive ever had. I definitely recommend Carrie. Also the staff was very polite. I will definitely come back next time I am in Layton

Seriously, the best massage I have EVER had. Brady was awesome. He really got in and worked out my knots. We did a couples massage. Amazing! Thank you!

I have always experienced professional and courteous service at this Massage Envy! Love getting my massages there even though there are other facilities much closer to my home.

Oh my goodness. Words cannot explain how awesome these guys are!. My husband and I get a massage every two weeks. The staff is amazing! From the receptionists to the therapists. Very professional and very relaxing.

Consistent pofessional and quality services in a clean and friendly environment. Highly recommended!

Great service and had a wonderful time with Allie. She was kind and professional.

Last time I came to this location one of the new front desk people gave me a nasty attitude while trying to buy retail product. She seemed like she was having a bad night and took it out on me- unprofessional. When I called back to speak the the management the owner never returned my phone call which is quite disappointing. My question is who’s running this franchise? Why hire somebody that doesn’t enjoy their job? Not to mention a friend of mine that used to have a membership here said they don’t keep up in dusting and clean like they should. So upset with my experience with this location specifically and i will NOT be returning. Go to the Riverdale location I’ve never had an issue there.

Alway friendly and helpful thanks to Kira for answering my question your amazing.

I want to thank Kira for the massage, my back feels 10 times better!!

A 3 seems fair to me. The massage was amazing. Blake did a phenomenal job. Likely, i will return just because of him.That being said, the facility isnt great. Their relaxation room (where most places have dim lighting and tea) felt like a doctors office lobby. There were a lot of sounds, like maybe construction. In the room itself, the music kept cutting out, which made my breathing focus more difficult. If Blake goes elsewhere, i would follow him.

The front desk staff is always so helpful and friendly! Kira is amazing and always helps me with all my questions and makes sure I have the best experience. The massages are the best around and customized to my needs. I’ve been to lots of other massage places around and non beats the massage envy in Layton!

Shelly is the best ever! Wouldnt go anywhere else but here. The professionalism is beyond exceptional and I always walk out feeling like a million dollars. Definitely would recommend

The massage therapists I’ve had are amazing at this location, but some of the other staff are rude. I dont have the same peaceful experience in the Layton location that I have at other locations. That’s not why I’m writing a review today, though. I usually don’t write reviews but I hope this helps someone to definitely NOT get a membership with Massage Envy. I actually will never be going back, and will find another place to go. I’ve been a member for two years and have loved it, until recently. I went through some life changes and also changed jobs. Due to changing jobs, as well as it being the Holiday season, I was going to be almost 2 weeks late paying my membership. I don’t always use my massages every month, so I had around 3 1/2 hours available. ($50 a month pays for 1 hour. It comes out of your account weather you use it or not.) However, rather than being understanding about my job change situation they told me I could not use my messages until I paid for this month, I could not even be a day late, it blocks access to massages that were previously already paid for! I had NEVER been late in the 24 months I had been a member! The Holidays are a stressful time of year, and changing jobs, being on different payroll periods is also stressful, as things like this (late payments) can and do happen. So, basically when I NEEDED my massages the most, they refused to let me use the massages that were in the “bank” so to speak, just because of a first time late payment! I will never go back.

My first time visiting was in May and I have come back every month since. Everyone is very knowledgeable and eager to assist! Stacy, Kira, and Barb deserve all the kudos

Christina is the most amazing therapist. Working with her on my headaches and migraines has been life altering. She pays attention to exactly what I need and her technique is above stellar. I have never been happier with a therapist.

Kira is exceptional. She always helps with my membership account and answers my questions. Ive had massages from Kyla and Crystal and they always fix my back and are amazing at what they do! I love my membership at Massage Envy!

I had an incredible experience at Massage Envy Layton last week. I had a 90 minute massage with Lauren, and it was fantastic. I had a sore back when I came in, and it felt so much better already by the time I walked out. I also tried their new facial waxing treatment with Barb, which was great as well! I will definitely come back, and would recommend Massage Envy Layton to anyone!

Thank you Kira best massage ever!

I love my monthly massages. They keep me physically and mentally healthy. Really disappointed with the fact that there will be a price increase effective August 2, 2021. Weve been going for more than 8 years! Going monthly because of our membership. I feel that the long time members who have been committed and dedicated to supporting your business are being punished. Im rethinking my health and wellness journey.

The front desk staff is always so friendly and helpful, when I walk in I feel so welcomed. My massage therapist was amazing and was on point with all of my focus areas. I would recommend this location to anyone.

Couldnt ask for a more honest and welcoming group of people! They by far have the best group of service providers- If you havent tried the skin care services I would highly recommend it!! Awesome Service!

I have been going here for several months and love it. They give reminder phone calls if you give them your phone number. The rooms have never been too cold or too warm. The therapist Ive seen has always been on time. The staff are wonderful and its a relaxing environment.Massages are not a full hour, but they need this time to prepare the room and likely give their hands a break. Expecting a full hour is expecting too much, in my opinion.Membership requires a contract, but if you read the contract and understand it there arent any surprises. If you dont understand it, ask for explanation. If you dont agree with the terms, dont join and just pay the extra cost.

Kira helped me with the membership. She explained all the benefits and has me committed to coming in monthly. Shelly my massage massage therapist is amazing! I recommend all my friends and coworkers to her.

Excellent massages, facials, chemical peels, microderm infusions and stretching! Also the employees are fantastic and always help answer my questions and get me scheduled easily. The membership keeps my cost down and is convenient. Would recommend.

All the girls were so amazing! Cared about my wellbeing and gave such great advice on skin care and health. The vibe and energy is 100!

The ladies at the front desk are always so helpful and nice. The massage therapists always ask where you like them to focus or avoid and they listen. Wish I could spend more time here!

I honestly loved my experience at this Massage Envy! The atmosphere of the store was so calming and I could tell as soon as I walked in. The employees made sure that I was taken care of and that my appointment was ready. The therapists that worked on my body made me feel very relaxed and it felt so great getting the entire body massage. I would definitely recommend getting a massage here!

First time here and did the 60 minutes stretch with Shannon! Super awesome ladies. Kira was great with membership info 😀

Relaxing atmosphere. Fantastic massage therapists.

I have never experienced a massage before. I went in for the first time and was a bit nervous and did not know what to expect. The front desk girls went over everything and introduced me to my therapist. I LOVED my massage! They customized it just for me and my needs. I felt so relaxed and at ease. They worked on my neck and shoulders and I did not realize how much tension I was holding in them until after my massage. I felt SOOO much better! Thank you all so much for your excellent service!

I love massage envy - All the therapists are knowledgeable and very friendly. The front reception area are very friendly and greet you by name. Only thing I would change that you get a FULL hour or FULL hour and a half massage - Often times, the massage is started late and ended early - all around great atmosphere and service though - I would and do recommend to family and friends.

Ive been to many different massage businesses in China, Europe, and the US, and Massage Envy in Layton is one of the best. The staff is friendly and knowledgeable, and the therapist Tawni is one of the best therapists I have ever had. She is well-trained and knowledgeable, and took her time evaluating and taking care of my stress points. Im looking forward to several months of massages to fix the issues I have. I highly recommend Massage Envy for therapeutic massage that will work out your stress and put you back on the path to wellness!

DO NOT GIVE THEM YOUR MONEY! The monthly membership is a racket. I have 5 monthly credits on my account, because it is hard for me to find time with travel to use them up in time. Initially I did not want to do the membership option - I asked if they would put a stop after the initial 6 months so I could catch up on unused credits, and I hate having the monthly obligation and inconvenience. Six months comes and goes and they are still charging me, even though they said at the front desk it would end in September. My bank issues new debit cards, so my payments no longer go through. Im informed I cannot use my existing credits without an active membership! Seems odd ithey are called credits, since they cant be used! I have no credits whatsoever! Fast forward 4 months, I still have not had time to schedule a massage. Today, I think its time for one, so I call. I am now informed in order to use my existing credits, I have to pay for the 4 months I have been inactive. Im going to be charged $200, earn 4 more credits and will now have 9 credits! They also told me there is a new freeze service where you can freeze your account, and use your built-up credits all for the low monthly FEE of $10. So in order to use my 9 credits it will take me 9 months to use those up. All for the price of an additional $90 in monthly freeze fees. That whole racket means Ill have paid almost as much per massage as if Id just paid for them on-demand without the membership! Save yourself the hassle and just go to any number of the local massage outlets where you can get just as good of a massage for less than the membership price to begin with. Im going to eat the cost of the lost massage credits and just tell everyone I know to avoid this place like the plague, and instead find a good local place to refer them to. Ill be sure to update with a new review when I find somewhere worth paying for. Too bad, because the facility and the practitioners are nice, but the business policy is reprehensible. Oh, and my fiancee who has been paying for years now has cancelled her policy and moving on with me. Good luck.

Absolutely amazing place. Professional and trained well! The staff is so professional and I would recommend them to anyone l!!

I love this place! They have a great staff. Kellie gives the best facials and chemical peels!

Very nice people great experiences here.

I absolutely love this Massage Envy. They have several talented Therapists that take great care of any needs you make have . My Therapists of choice are Amy and Blake! -Raven Duran-Weaver

I had the british shelly for a full body massage a couple weeks ago and she was absolutely amazing!!! The clinic was clean and the two ladies at the front desk Jasmin and kira were so welcoming and helpful. All together a great experience.

Just ok- I like other locations better. Haven’t found a massage therapist that I like.

Husband surprised me for my birthday with a massage at Spa Envy. My neck and shoulder had been stiff and hurting for about two weeks when I went. The staff were very professional and kind. The atmosphere was quiet and peaceful. You couldnt help but feel relaxed. After I was checked in, I was promptly taken to a waiting room where I waited for less than 5 minutes while the room was being prepped. The massage therapist came and introduced himself and asked me questions about my visit, if there was any pain, areas to avoid/focus on. He made me feel at ease, and worked out the stiffness and pain I was feeling. Would recommend.

I did not like this location. They are very unprofessional. Management is bad quality.

Love this place, had a two hour message with the hot rocks highly recommend it. A little pricey but you gotta treat yourself every once in a while.

Got my upper lip waxed at Massage Envy Layton with Shelley. She did a fantastic job! I would go there again!

So kind and accommodating. Very willing to help with my needs and help with scheduling.

DO NOT SIGN UP FOR ANY MASSAGE CONTRACTS!! I wish I could remember her name, but one of the front desk workers talked me into signing a “6 month” contract, but really signed me up for a year. I trusted the girl and didn’t bother to look at the dates she wrote down, but I guess commission was more important than honesty. I’ve spoken to friends and coworkers, and I’m not he only one to have this happen to them. They have recently decided to charge a $10 dollar fee on top of the money I’ve already paid if I wish to gift a massage to a friend. On top of that, I recently did gift a massage to a friend, only to have massage envy call her shortly before her scheduled massage to cancel. All in all, I have not been impressed with massage envy, especially the lying staff.

I get a massage here every month. Most staff members give the same massage every time unless I want something different. I have paid a lot of money at other massage facilities and felt like they were winging it.

They let me use their private bathroom when my daughter was having an emergency. I appreciate that big time

Since I’m leaving a negative review, I will spare her name even though I do remember it. However, the massage therapist that gave me my massage was very unprofessional, talked the ENTIRE time she was massaging me, and basically just rubbed lotion on me. I didn’t feel refreshed or relaxed afterwards, i felt jiped. My muscles and sore spots were not addressed. On top of that the front desk girls were very snooty and seemed to be judging everyone that walked in. I don’t get massages often, but if I ever get one again - it won’t be here.

Staff is super nice and they do good with giving a massage thats perfect for you!

Missed an appointment due to an unforeseen medical reason (chemical burns). Was informed Id be charged for the missed appointment anyway. Asked to speak with a supervisor & instead of one calling me they called my home location in Idaho to charge my card on file. Their policy is to charge you - no exceptions - but if the therapist no shows they wont refund you, only rebook you. The one massage I had here was perfunctory. This was the first and only missed appointment Ive had (long term massage envy customer). Its the zero leniency and uneven policy that I take issue with. Ill look for another franchise or massage business before Id return here.

Kylie is the best! ❤️❤️❤️ Love my relaxation time.

Go there, ask for Malayna. Amazing therapist!

I love Skyla! Been seeing her for about 5 years and shes the best!

The location is very clean and the therapists really listen to what you want! I had the best experience here.

I would avoid doing business with them.A couple of years ago on their anniversary, my dad bought my massages at Massage Envy in Layton. Because our life has been crazy busy ever since then, I’ve only been able to use 3 massages but have been charged for 1 every month since then.I dont understand why buying the gift resulted in her getting charged when she wasnt able to use the massages. She built up a huge backlog and it sounds like the staff gave her a hard time. They are now charging an extra $10 for family members to come and try to use the massages. I guess their idea of compromise is to ask for more money.

Great! Love the online scheduling.

If i could give 0 stars i would! This is the worst location of massare envy! The manager doesnt know anything about good customer service! Ive been a member for about 2 years and I asked to waive the cancellation fee due to forgot about my appointment and they called the day of to remind me and I had already forgetten about it and was on my way to work.. so i asked to waive the cancellation fee and she refused and said nothing we can do for you even tho I’ve pair for 8 months of services as well that i havent used yet! Horrible place! I wont be going back this location at all and once ive used up my paid sessions im going to cancel and never refer any family or friends to this horrible place!

I love this place, best customer service!

Aubrie is one of the best therapists Ive ever had!

Rude and unprofessional have nothing but problems with charges ro my credit card and they are trying to take away services i have earned and paid for!!! I do NOT recommend

Standard location, good massages for the price.

My mother has a member ship and she loves it:)

HORRIBLE SERVICE. I called in on Friday May 3rd to make an evening appointment that they stated they had available. I made the appointment, and unfortunately we had a scheduling conflict to get my wife in for her appointment that exact day so we needed to call right back. I called back less than 5 minutes later and explained we needed to push the appointment forward to Monday (before Mothers Day) which would be May 6th. The lady was very short with me on the phone and said yep we transferred it. Youre done.. so I asked if she at least wanted my wifes name to make the correction? She took the name down and said it was good to go, she ended the call short, quick, and very abrupt.Fast forward to the good to go date and my wife goes off to get her 90 min massage for Mothers Day (Monday May 6th 715pm). She gets to the front desk and is told they dont have her name in the computer anywhere & they dont have any appointments for that day open? She calls me asking whats going on. I get ahold of a Manager and not only did they horribly misspell my wifes name in their computer, but their Good to Go date change was pushed to Monday May 13th (the day after Mothers Day). I explained the entire thing to the manager and the best answer I got was... well we can still keep you scheduled for the 13th. I again explained this was a Mothers Day Gift, not the day after... she apologized and offered the same solution several times over.Didnt catch the name of the person who was so short with me when making the appointment change, but wish I would have as this turned into a horrible experience. Culminating into a blown Mothers Day relaxtion gift. Now Im half tempted to just give away the $50 gift card my wife has so we dont ever go through this facility for our massage needs.Sincerely,Sorely Disappointed!

Ive worked here for over 4 years and couldnt be happier to be a part of Massage Envy Layton!