Allen Rocks!!!!!!!!!!!! Impeccable customer service. I received my UPS mailbox here. I could have gone somewhere else closer to me. Because of Allen I stayed. Please allow Allen to serve you. He is genuinely nice. 🌹

I asked the girl before putting this address was it ok to receive my stimulus check here and she said yes. I would just have to pay $3 pick up fee. I’ve checked the website and it says my stimulus check was mailed to this address but I’ve been calling for months and they claim they haven’t seen it. A bunch of scamming liars

Allen is the only one with good customer service. The young lady was terrible and she charged me twice for one order and got an attitude when she had to refund the money back to my card saying they’re busy etc.

I own a luxury consignment shop and have had several packages stolen by the ladies at this location. My packages will say delivered but when I go to pick up, they blame the carrier didn’t deliver it. All the store ever says is to file a claim.They are thieves and the owner is related so nothing will happen. The best thing todo is report them to ups investigation team and if there are enough complaints, maybe someone will look into it. It’s sad that people like this are allowed to operate under the ups name.

I like ups but this one is shady after the first incident with a missing package I let it go but the second is a no go. Make sure you always keep your tracking info

I love going to this location all of the employees are super nice especially Allen, wish other locations were as friendly and customer professional as one..

I had been going to this location for yrs and never had an issue always trusted their business until one of the girls there did a switch on a receipt and gave me a tracking# for a pkg that was not mines, after realizing it I called bk to the store and was advised by a rude non chalamt lady that there was nothing that could be done and to call the 800# to file a claim! The girl did nothing to even try to make any addlt steps towards searching the location for my pkg leaving me to believe my pkg was stolen, and never shipped from this location, the actual tracking was never scanned in! So if you see one of those ladies wearing a blk pair of NB with an aqua and purple combination those were stolen freebies. I will drive elsewhere from now on to ship even if I have to drive farther out so very upset because the older gentleman is always so honest.

I went in there to notarize and ship documents. The notary( Allen) was really nice and charged me a very nominal fee. Will highly recommend this place

I drive passed two other locations just to drop off my packages here because they are fast and efficient. I have found that the reps here always willing to go the extra mile.

Best Ever UPS Store!! 1st Class Experience at this store. Exceptional experience. They dont take advantage of the consumer by overcharging them for returns of Amazon orders. Please bring All your business here. Store Owner is precious. Businesses ran like this is rare these days! Thankful for you and your staff. God Bless your Business Sir. I Salute You!!

There is one amazing employee at this location: Allen! Absolutely amazing customer service and has great manners, all the time! Keep up the good job, Allen!

My experience with this location and employees has been great. All the people who written bad reviews about a tracking number and usps flat rate boxes need to take a hike. Especially, people who make fun of peoples personal appearances!Id recommend getting a po box here to anyone. Alan has been great to my wife and I for years.

The girl jessica was really rude and unfriendly. Too bad the guy is a nice guy. She is a bad representative of the store.

Great easy convenient place to get your shipping and mailing needs taken care of, with friendly helpful staff!

Came in on this past Saturday morning to drop off 2 packages for shipment. Service was very quick. Staff was very nice, welcoming and professional. Each staff member had on a mask as well. Will definitely come back!

I go here at least once a week to use their printer and ship a few packages for an online store. Service has always been great. They do their job, so what more do I need?

I dont like leaving negative reviews. But your getting one today. Mailed a package two of them for Amazon. Sent a email for label to be printed. Said it would be 1.25 for each Label.

Lovely staff and excellent service!

What a shame, a big no-no on customer service, they charge me one dollar just to close a box yes just for an 18 inch piece of tape call might not to tape off the whole box just to close the top with 18 inches of tape, is not the one dollar is too much is the fact that they charge me for it and when I told her that I drop off boxes all the time and never pay. She said I should go to Walmart and buy a roll of tape, really?

Hands Down the best mailbox service Ive found in a long time. The employees are very helpful and goes out of their way to help customers. Ive been using them for years now. They are available via email, phone. They even have a system where when the package gets there, you get an email notice that its there. Ive used many other mailbox services, but this one is by far the absolute best. Alan and his staff are awesome!

Great staff Keep up the great work 😉!

Disrespectful and rude! Two days before Christmas I walk in asking if they had flat rate shipping boxes. He looks at me condescendingly and says, “only Usps has flat shipping boxes” while I’m literally looking at a flat rate shipping page on ups website. It’s one thing not to have such product at a general location it’s another to completely lie and give false information. So no this specific store does not have flat rate shipping. Try a different ups, or fedex! Today this company as A whole lost my business simply because of this locations terrible attitude.Moving on!

Really great peopel, working here.

I walked in and was greeted by a friendly lady. I had never noticed the store before driving by, but now coming in for a notary, I looked around and thought I would come back to use the printing service... Then Len happened. Len needs to work on her customer service skills and attitude BIG TIME. I, the customer, was way friendlier to her than she was to me. Definitely left me with a bad impression.

This bad review doesnt reflect the establishment but rather the employee I had to deal with to get my package and I believe it would be different otherwise. His name was Allen and I wont soon forget it mainly because of the nonchalant attitude he took in clearly expressing to me that he will not accept a tracking number provided by UPS to look up my package but would rather have an address. After multiple failed attempts and now on my second trip to the store, he finally used the tracking number provided and was able to locate the package and never once gave a justification as to why he didnt want to use it in the first place or an apology for wasting my time but instead told me to have my spelling correct next time. I will definitely do my best to never have an experience with him again and possibly that store if it thats what it means.

The staff is so nice. Allen was so helpful. He is a really nice guy. Paula is the best also.

Spencer is an awesome help! He walked me through step by step until l completed my task, yet acknowledged other customers waiting in line!! Thank you Spencer !

Forst, let me start off by saying I write reviews. I’d also like to mention that the 1 star is due to the employee. I had an envelope that wasn’t sealed, so I asked the customer assistant to provide me with some sort of adhesive. She responded with” someone will take care of it.” I want to be clear when I say this envelope had important documents. I didnt know this lady, so she could have tampered with what I had inside the envelope. This is not how you treat a customer.

I drop off large packages here quite often and they have all been very friendly including Allen. Plus the brunette is cute!

Super nice people at this location. Ship all my stuff here, and they’re always willing to help

I attempted to drop off a package for a customer of mine via this store. The store didnt have the correct domestic waybill label, had me *drive to a UPS drop box* retrieve a label for them, and drive it back to the store. The only label at the UPS box was an International label which the store advised me would work. Five days later and Im looking at eight business days for UPS Corporate to track down this lost package.The UPS Store could not give me any information to help me find out more about the package. The only information they had was what I could get via UPSs website. UPS Corporate had to take over the investigation directly from me. The store offered no assistance to help track this down.This store seems understaffed. The staff that are available are nice enough, but their lack of knowledge regarding correct protocol for shipping packages is making my life difficult right now.

Allen over the store has the worst customer service. He owns the store and doesnt act as if he cares if a customer comes back. I got frustrated and told him to just do his job and he responded with dont start and repeated that statement with everything that I was sayin. I had to just walk out. My advice would be to just drive another 10-15min to another store to obtain decent customer service. If you dont care then disregard! Didnt even want to give one star. Female manager was calm and polite.

Always helpful. Way more convenient in the United States Post Office. They actually print stuff for you here

Theres a short fat lady that works there with curly reddish hair that has the worst attitude. Ive never dealt with such horrible customer service in my life.

I come here often to print, ship and notarize. Usually in and out. Allen is always really nice and helpful.

This store never answers the phone so if you have a question about anything you might as well drive to them. GET YOUR PHONE FIXED...also UPS has been really bad lately about losing my packages, delivering way outside of the estimated times, etc. Id say ship with someone else all together.

Frequent this location quite often. Staff is always very helpful and pleasant.

I have never experienced anything but great service at this location.

ABSOLUTELY love this location. Mr. Allen and the ladies are always so helpful!

This is the best UPS place in Gwinnett county Allen is awesome!

It depends on which person the helps you. The guys here acts as if he dont want to help you sometimes. Havent seen the ladies that use to work here.

I have gone into this UPS store on a couple of occasions. I was always greeted warmly and the staff was very helpful, friendly and pleasant.

Ther friendly and fast to take care of you

Answered telephone promptly. Very friendly.

Ask for tracking on a pkg and received a attitude by the male employee Allen on 7/24/17..... will never receive my business again!!!!!!!! 👎🏾👎🏾👎🏾👎🏾

Friendly staff. Charges you to seal packages. Have never been charged at any other UPS store.

Came in to get a paper notarized very friendly in and out in less than 5 minutes.

Great staff and service

Meets needs.

The best service ever

Bad Service

Biased staff