Misty has been really helpful and enthusiastic to get me into the right size unit.

I was helped by Misty and I could not of had a better person to walk me through all the details. I appreciated her sunny disposition and her making the process of getting everything done quick and easy.Thank you!

Came in with after dealing with 2 completely incompetent employees that had no knowledge or the intention of helping me with an issue that was cause by an employee. Which was fired for not being able to actually do their job.... I was determined to take my business else where, until Misty actually took the time to assess the issue and solved it. I felt like she actually wanted to help me. I appreciate her professionalism, problem solving skills and kindness.THANK YOU MISTY!!

Easy process, friendly and helpful staff. She went through important details thoroughly and concisely. Good value also.

If there was a way to get no stars I would. I lost track of time and stayed past closing time oddly enough a Secure Storage facility has ours to begin with but for them to let me in and the after-hours attendant gave me 3 codes that wouldnt let me out I had to scale a 9-foot fence for three children by myself as an adult find a ride then come back the next day at 6 a.m..

Great storage place. They use an app now for opening their gates so you dont even have to remember the code. Staff was always friendly and helpful. Prices werent terrible.

Misty was great, very friendly and professional. Thanks public storage

Called and reserved a unit on Tuesday late afternoon. Leslie called the next day, which was Wednesday, to confirm and set a time to meet on that Friday. Thursday morning she called again asking if we had reserved a unit. I said yes that I had an appointment with her tomorrow and she said oh yeah. I asked her if that time still worked for her. She said yes. An hour later Leslie called and let me know she rented the unit to someone else. Got an email that said we cancelled our reservation and did we want to rent another unit. Funny because that was Public Storages last unit in Lawrence. Will not rent with them if this is how they treat people.

Misty was great and it was quick and painless getting it set up.

Got my storage unit today and it was quick. Definitely worth it. Make the time to get it done ASAP if you need one. Dont put it off and dont forget if you have a lot to do.

We dont rent from them but we do have a business close by. The grass is about 4 feet high and there is standing water in parking place for automobiles. A they need to do is clean under the back fence and it would drain. Also no dumpster again. Lots of furniture out where dumpster was. Just and there is people living down on there. Looks trashed.

Grady was great to work with. He was very attentive to my needs and what I needed. Will highly recommend these folks to my friends needing a storage unit.

If i could give 0 stars i would. This place is a joke. I have been there five times in the past month and no one has been there each time. I finally was able to pay my payment today after waiting 45 min for someone to get back to the office. Each month i am charged a late fee and have to pay for a new lock because when i go to the office to pay the payment no one is there. I was able to speak to the manager today. He laughed when i told him i was mad about paying late fees and lock fees because no one is ever in the office to accept my payment. He also stated that there will never be someone in the office for their full office hours. After that he told me i could use the drop box which this location does not even have. I asked for his bosses number which he refused to give me. Please whatever you do, do not store your belongings here. Will be moving my belongings out a soon as possible!!!

Very disappointed. When I moved in there were holes in the ceiling from previous water damage. I didn’t have the option to sign another contract so I’m stuck and don’t trust my couch, boxes and paintings will stay dry. There is no customer service and no one returns calls so I’m looking for another storage place

Excellent service. Rony was very kind and professional! Will rent form then again.

The associate that assisted me was very helpful and the units are very spacious, clean, and reasonably priced.

Great customer service! I forgot to get his name but the gentleman who helped me today was amazing! I observed him helping another customer before me, who was extremely frustrated with her personal situation and she was confused about some of the information he was explaining. He was very patient with her and got her to smile and laugh a little. Thank you for employing such a thoughtful and kind hearted individual.

Used public storage multiple times. Customer service is always amazing. Never had any issues with my unit.

Were buying a manufactured home at Harper woods mhp and we needed a storage unit and rented one and the unit was very clean and no problems.

I wish access to the gate would be later than 9 pm. Most storage facilities allow access to at least 10 pm but not Public Storage.

Excellent service, Convenient location, and very easy access. Matt helped me set up my account and answered all my questions and cleared my concerns. Definitely would recommend this location.BTW they are open all week long, which is, surprisingly, very rare for storage business for some reason.

So so nice. i was a walk in and tina was more than willing to help me even though she only had a couple minutes.

I had a very positive experience while setting up my storage unit/account today. I worked with the onsite manager (I believe her name was Rebecca) and she bent over backwards to help me take care of everything and informed me very well about the way everything would work. I really feel like she has a personal touch that made me feel at ease that she would monitor the set up of things and that I wasnt just a customer number in the system. I really feel like the staff has a very hands on approach that makes renting more pleasant. The size of unit I had requested was unavailable but she bumped me up to the next biggest unit size for the same price so that was a nice surprise as well.

Recently, Ive been working to clear out a family storage unit, downsizing to a smaller unit. The situation has been personally difficult, but over the last few weeks, Tina and Rebecca have both been extremely helpful, doing their best to help me and my family save money and keep our stuff safe. Ive received nothing but excellent assistance at this location.

Prices keep going up dont see why ..units are no different than 3years ago..love the price in the beginning but now prices are getting outrageous..WHY? But must say very nice staff

I actually rented here about a year and a half ago! My in-laws are moving here to Kansas in 3 weeks! I suggested public storage in Lawrence to them since they’ll be staying with us until their house is ready! Rebecca is the gal that helped us, and I really hope she is still here! If so she is absolutely amazing! I know she’ll take good care of my in-laws!

I had a reservation for a 5 x 5 two weeks before I finally came in. Prior to my coming in, I had received several calls. Once I came in, the manager on duty, Aiesha informed me that the promotion and the space reserved were no longer valid. However, she worked diligently to get me another space at a good rate. Her customer service is excellent and superb. Thanks

Warning dont store youre stuff here. Roofs are caving in. They seem friendly at first but dear lord miss a payment and they start tacking on so many fees then sell your property to the highest bidder. Might as well sell your stuff

Outstanding customer service from the manager Rebecca!!! We were also impressed with the reasonable rate that we received. I would definitely recommend Public Storage.

Stopped by at the last minute and talked to a young lady named Olivia. She took her time to explain my options of renting a unit even though it was at the end of the day. She explained everything so I could make an informative decision and her attitude was great the whole time. I appreciate it.

$1 for first months rent.... Smh... +25 admin fee +15 for insurance +20 for there locking mechanism... U walk out of there paying almost the full amount for a month... And they cant tell you anything about the locking mechanism other then its a cylinder lock

Best customer service I have ever received. Tina was amazing very helpful and knowledgeable. Highly recommend public storage in Lawrence

My husband and I will likely be moving this fall. I’ve been looking around this week for storage options and Rebecca was very helpful! We’ll definitely use this facility if/when we are set on moving.

Impressed with the new location with better access in and out. Rebecca was pleasant and helpful, even though she was busy multi-tasking. Keep smiling and your exceptional customer service!

Noticed Public Storage after leaving Quick Trip and decided to stop by for pricing before committing to another storage company. Spoke with a lady named Rebecca who was very helpful. Suggested proper size unit and items to purchase to help take care of belongings; Something the other places didn’t seem to care about. “Public Storage it is!” Highly recommended.

Tina was great she was very knowledgeable and saved me some money. Highly recommend using public storage here in Lawrence

Great place. They have worked with me the whole time. And just got a new building with a bigger parking lot, easier to get in and out of in traffic. Onsite management is the best!

Had Rebecca help me this morning. It was crazy busy today it seemed! But she held her own I would have lost my mind she was fast and very welcoming and nobody went unnoticed to her. Will definitely recommend

Rebecca has been absolutely outstanding!! She’s always smiling, respectful, she treats you like a person and, not just a customer, and, I have seen her on her busiest days be nothing short of amazing. Highly recommend this location and, if possible ask to deal with Rebecca specifically I promise you won’t be dissatisfied.

It was very good to have these storage spaces but I had to take my stuff out today.

I stopped in for some information on prices for storage units. I thought the prices were pretty competitive and impressed with the depth of professionalism your office manager, Rebecca, demonstrated. She was on the phone when I walked in with what I perceived to be someone upset. However, her tone was pleasant when I walked in and stayed that way while I was there during the call. When the call ended and she asked how she could help me her tone and behavior was as if the call before me never existed. She smiled during the call and while assisting me. I appreciate the calm demeanor yet professionalism and courtesy she gave her caller and to myself! Great job!

I go in every month to pay mom elderly mothers storage bill. I always see Rebecca and she’s absolutely amazing! Always smiling no matter what. I love that she knows her customers by name and respects us all. Olivia was amazing today too when I made the payment. GREAT WORKERS!

Wanted to just say that I appreciate the lady in the office named Ann. I came to get some information on your units after dealing with some other storage businesses. You didnt have a unit I need at this time but I appreciate the attentiveness and helpfulness that Ann gave to me. I will be checking back for sure with Public Storage so I can make the switch sooner rather than later!

Ive used this location twice, and Ive gotten great service bot times. Rebecca the manager is awesome, and the rates are better than anywhere else I looked. Clean units and facility are a plus as well. Most recently I had to get some stuff into storage quickly, during really terrible weather. Olivia was a gem, she made the experience stress free and really went the extra mile to get me the right unit. Kudos on the excellent customer service!

Wasnt sure what to expect when I went in for some boxes for a last minute move. Pleasantly surprised with the customer service that Rebecca gave to me and those ahead of me. She handled everyone with a smile and courtesy. Glad I stopped in. She also gave me some hints on packing as well. Very knowledgeable!

Since move in December of 2017, my monthly cost has increased from $112/month to $137/month. All of that would be perfectly fine, but the maintenance on the premise is very lackluster. The tarmac has been degrading since fall of 2018 and it is in a much worse condition to where you are unable to drive by the keypad. Furthermore there have been abandoned cars since move in.

I came in during an apparently busy time. However, I was impressed with the young lady named Rebecca. She was able to multi-task and was calm with each person she dealt with even though there were some who were not as kind to her. She has superior customer service skills of which I thought in this day and age were gone! Great employee you have!

I came in for info on prices and was pleased with the clean environment inside and outside. The office manager, Rebecca, was professional, courteous and had a pretty smile. I was impressed with the customer service, thank you. Mrs. Bradley

Thank you Tina for all your help and for making it easy to rent a storage.

Olivia was so pleasant and helpful today! We’re on the last stretch of getting my daughter moved after her college graduation and Olivia knew just what we’d need to get her packed and out just in time for our vacation. Great service.

Easy in and out location, competitive prices, unusual customer service in this day and age. Extremely impressed with the positive attitude, knowledge and smile from the manager, Rebecca. Keep it up, thanks!

I just wanted to say thanks to the young lady at your store in Lawrence. Her name is Rebecca. She was very helpful to me when I was getting a storage unit and helped me with purchasing some additional items for my packing job. She took her time with me and didnt make me feel like I was taking her time. She also has a pretty smile. Thank you.

I was in a bind and needed a place quickly. Rebecca was very helpful when it came to the size of the unit I needed, how to maximize my space and what would help protect my belongings.

It was refreshing to go into a business and have the person there be professional, polite, and not be pushy about their products! I talked to Rebecca and bought a tarp. Thats all I needed and wasnt made to feel obligated or guilty for not buying more! Thanks for your service!

Great customer service! Dustin was very accommodating and polite and went out of his way to make sure our needs were met.

Needed a storage unit unexpectedly but Rebecca was pleasant and helpful. She answered my questions and gave me information on things I wouldnt have thought of otherwise about storing my belongings. I appreciate the extra details.

Thanks for helping me Rebecca! I didnt know anything about renting a storage unit but you were great helping me like a big sis!

Fantastic customer service, while staying professional. Rebecca was able to answer my questions and help me make the right decision with going with Public Storage. Great smile too! Thanks!

Nice facility. They even have a bathroom that has helped because Everytime I go to the storage I have to potty

Ive been looking at some storage units in the area was told I should come to Public Storage. The young girl that helped me was pleasant and positive. Her name is Rebecca who had an understanding of my situation to help me and didnt try to oversell me anything. With her as your property manager Id rather do business with Public Storage than any others around the area. Glad I was pointed in the right direction.

My cousin Jo told me to come to the Public Storage in Lawrence. So I did but they dont have a unit for what I need. However, it wasnt a total loss as I was given some useful storing tips from the girl there named Rebecca. Ill definitely be checking back later for a unit.

Great prices. Clean spaces. Nice helpful staff!!!-WMA

Rebecca and Justin were awesome! They helped me save money by offering a summer special monthly rate. I was so grateful. They provided great and efficient customer service!

Great place to store your things. The manager Tina and Rebecca are amazing.They really went above and beyond to help me out.

Extraordinarily professional customer service! I was in a pinch trying to find storage space for a family member of mine and Rebecca was incredibly helpful, and very personable!

The property manager was very helpful and has a good memory. She remembered me when I used to share a storage with other college students in the past. I like it that the place is near Haskell campus and this is my third time using this storage place but this is my first time renting one on my own. I like the security that it has and I know I dont have to worry about my stuff when I am back home in Arizona.

Great customer service! I checked out 3 other places and chose this one. I had to find somewhere for my grandmothers belongings. Rebecca helped me the whole way! Very educational too. I’ve never used a unit so for her to help me understand was outstanding! I would have just thrown stuff in there thinking it would be fine but I was wrong! I’m pleased to know my grandmas belongings will be safe and secured. Thanks Rebecca! And don’t lose that smile. It’s beautiful!

Ive had the pleasure of having a confident, cheerful young lady named Rebecca help me for quite a while when I come into the office. Its nice to know there are those that can brighten a dull day with their smile! Great customer service!

Fantastic customer service skills! Thank you Rebecca! Keep that smile going strong.

Tina was very helpful assisting me find a great storage unit

Rebecca was very helpful and polite when I came in right before the store closed to inquire about available units. Thanks for your patience and time!

My experience with Candace and Kelsey have been great. They have been really nice and pleasant to work with. However, it has taken a long time to get my door to my unit fixed when I reported it several months ago.

I had a horrible experience with this particular location. My first appointment was cancelled by them and on the next appointment I almost left because no one was at the office during my scheduled time. Then the unit they showed me was dirty and the insulation from the roof was torn and sagging. Very disappointed but luckily I found a much better location in Lawrence.

Dustin is great! Super nice guy. Definitely recommend this location

Rebecca is just so sweet. My daughter and I have stored there for a couple years now. Always a pleasure when I go to pay the bill. Thanks rebecca

Kandice and Kelsy were very nice, knowledgeable and helpful. The office is neat, clean and well organized and the prices are quite reasonable. We actually got a larger space than we needed FOR LESS MONEY!!! All in all we were very pleased with our experience and the ease with which we were able to end our contract with payment only for the few days that month.

I just love Rebecca! She is so sweet to me anytime I call or come in. I called her just now to tell her I’d be in to pay my bill and I I could hear her smile over the phone. See you tomorrow Rebecca!

I went in a few weeks ago and when I got there their seemed to be some one not happy because they didnt pay or something buy when it was my turn the lady behind the counter helped me like it never happened even with the people outside yelling still. Nikki was here name I think. Very satisfied

I stopped by to get boxes to help my kids move. Rebecca helped me get exactly what I needed and she was pleasant and friendly. Great customer service.

Awesome experience here! Everything went smooth even though my move was delayed a day. Lela is a sweetheart! Thank you all! Highly recommend!

Rebecca is the best she is super helpful and very knowledgeable. Thanks for your awesome service!!!!!

The representative that helped me was very knowledgeable and was quick to answer all of my questions. Her name is Amanda. If you are thinking about using public storage, make sure you speak with her, shell get you all fixed up!

I had a very good experience with your employee Rebecca. She was very helpful by answering my questions about what was and wasnt available,and what to expect if I chose to become a resident. She was very kind and professional.

I came into get some information on your units for my parents who are retiring. I was impressed with the manager that helped me as she was very professional, and polite. Her name was Rebecca.

My family and I stored there not long ago and Rebecca was awesome!! Always smiling and an amazing personality you just don’t find anywhere anymore. I’ve sent a few of my friends there and will continue to do so.

Excellent customer service! Property is well lit..and well maintained ! The Galina and Rebecca were very polite and professional! Would recommend to anyone needing a public storage at a fair price!

Ive been a happy Public Storage customer for two years. Very professional, knowledgeable, friendly staff. The facility itself is clean and secure, with a great set of storage space options to choose from. Look no further for your stress-free storage solution in Lawrence!

Very professional and easy access to the units highly recommend

Super friendly staff, quick and easy to get set up. Good prices, good facilities... overall good!

I have used this storage facility multiple times and have always had a good experience. The services are great, reasonable prices, and friendly service. If you go ask for Kandice or Kelsey, they are extremely helpful. I would recommend public storage on Haskell to any student.

I had a very good experience here, Kandice (one of the employees) was very enjoyable to talk to and is extremely helpful. I would definitely recommend this storage facility to anyone looking to store away goods. The rates were reasonable, and they are overall very easy to work with.

My husband came in and spoke to a nice young lady, named Rebecca, about their units and prices. She was sweet and nice. Very professional.

The service was very kind. I had Shannon and she helped me with everything I needed and was very polite and curtious. I bought 5 boxes and a mattress covering. Not only that, she helped me bring the stuff to my car. I feel like she went out of her way to help with what I needed and I will definitely be coming back!

Received great customer service when I came in to rent a unit. The young lady who helped me was, Rebecca and I was happy that they had a tarp I was able to buy as well! Thanks for your time and assistance, Rebecca.

Wanted to thank, Rebecca, the young lady who helped me with a unit. Her efficiency and courtesy turned a bad day around for me. I appreciate your time and help

Olivia, a property manager, was very knowledgable and helpful in the process of renting a unit. She was there most days and was able to help me with any additional moving supplies I needed.

I am very happy with this facility. It is clean and well maintained. The staff, Kandice and Kelsey have always been very helpful and courteous. I will recommend this location to my friends due in a large part to the staff.Bill Barker

We surprised them with a walk-in visit and they were really accommodating despite having a packed schedule. Kandice was knowledgeable and friendly, showing us the available units, answering questions, and offering advice. Units are gated and locked; feels like a secure location. The fees were higher than Id expected, but theres not much the folks working there can do about that, so no reason to dock them points for it. Overall very pleased with my experience.

Friendly, professional, and quick; only if they could now move my stuff too!I needed storage in a hurry and called while I was on the road. Kandice listened to what I was looking for, helped me pick the right unit, didnt try to offer something I wasnt looking for, and followed it all up with a confirmation email within minutes. Awesome!

The property manager is very professional and knowledgeable. I had an overall positive experience setting my account up, and have had no issues with the unit so far. The property seems well managed and the prices are fair considering this is a college town. If an unit is available is available and is the size youre looking for Id highly suggest renting it from here.