My husband and I purchased two Honda CRVs recently and we couldnt have been more pleased with our purchase.....and with the service we received! We never felt pressured and they listened to our budget and family needs. I would definitely recommend them to anyone looking for a vehicle....especially those wanting to shop local. The team of Javier, Monte and Dave was excellent!

This dealership was by far the best experience we have ever had. I’m not an easy customer to say the least. Allison stayed in contact with me but was never pushy. She did a wonderful job of being both personal and professional! Monty was wonderful also even in this crazy market he did his best to offer us the best prices. He gave me a more than fair offer for my trade in and made the process easy. We will forever be dale willey customers!

Experience has been great so far. The salesmen have been very positive and attentive to our needs. Ill update this post once the transaction is complete.Update Its been about a month and we couldnt be more happy. everything went through smooth we love the car and well definitely be back in the future.

I had a great car-buying experience with Allison James. She listens and helps you choose the vehicle that you want. She is knowledgeable and makes the process quick and easy! Definitely will use her again.

We reside in Wichita, Kansas but decided to buy from Dale Willey Honda in Lawrence, Kansas because we had a great experience with the sales people (unlike Scholfield Honda in Wichita). Allison James (sales) was really helpful and David Chung (sales manager) was very pleasant to deal with. David and I had exchanged a few emails and phone calls and agreed on a price before we left home. Once the negotiation was completed it was smooth sailing from there. We showed up to pick up our vehicle and it was already pulled up to the front of the dealership and the paperwork was ready for us to add our information, review and sign.Overall our experience was great and we will definitely go back and we would also recommend Dale Willey dealership to a friend or a family member.

I brought my 2020 Honda Civic here to fixedFirst time was 11/4/2021 cost $547.000 reason they said are RODENTS DAMAGED cause the steering wheel locked and all the light inside were on . After fixed it still happens off and on . I brought it back they said the same things I denial to fixed it but still charged me for the diagnosis +$100. I don’t think this place fixed or do any thing to it, this is a brand new car I just bought. This is a rip-off place, beware of this place guys

Never come too this Honda dealership to get your car serviced. They are very unprofessional and disrespectful, Nate that works in the service area has no respect for customers and has no business working in customer service. I brought my car there to look at the tires and first they told me the repairs would be $230 today and after an hour an a half of having my car there I go back just for them to tell me there’s more wrong with the censors on my tires and that it will be $650 to repair after they told me Friday that they knew exactly what was wrong and they would be fixing it today . They not only damaged the screen in my dash but they took something valuable from my car and refused to tell me what happen or who messed with it as they continued to laughing in my face about it . I told them I would not be paying for the damages and I did not appreciate getting ripped off by them and so the manager of the service area told me to leave or he would be calling the police. I definitely do not recommend you get you’re car services here unless you wanna be scammed and taken of vantage of.

Great experience! I’ve purchased from them once before in the past with Chris Hess, who was wonderful in helping me purchase my first car at the time. Went in last week looking to get a different vehicle, and Thomas Calderon was nothing but amazing. Staff is always friendly, informative, and knowledgeable about every question I ever have. Great selection of vehicles and options on changing things up!

This by far was the best car buying experience Ive ever had. I drove over 3 1/2 hours one way to buy the car I wanted. It was well worth the trip and I recommend this dealership to anyone looking for a new or used car. Every single person I spoke to was amazing, I just cant say enough good things about them.

I have purchased many vehicles over the years, but until a few weeks ago when I bought my 2021 Honda EXL from Allison James at Dale Willey Honda, I hadnt purchased a new vehicle for more than two decades. From start to finish, it was a wonderful experience. It took time to make a final decision on which car was best for me, but Allison was with me all the way. If she secretly wished I was capable of making faster decisions, I never sensed it. She was very knowledgeable, kind, friendly and transparent in all her dealings with me. Im delighted I chose Dale Willey Honda and Allison James. Allison turned a car buying experience that I was not particularly looking forward to into something very close to a joy. Thanks so much, Allison! Ill be back.

Never again will I take my car to them for service. Several times in the past, they have charged me for tire alignments without consulting me or telling me that they were being done. I let it slide.But this week, I took it in because my tires were unbalanced and I was in a rush. They tried to charge me $800 for repairs and told me I also needed all new tires because my tires were unable to be rebalanced. Luckily, I have a family mechanic out of town that has been servicing my car for years so I took it to him after paying the $100 diagnostic fee to pick it up from Dale Willey. He said he didnt think the technician even actually looked at my car based on what he found.This dealership cost me money, time, and sanity. It takes advantage of desperate car owners, especially young women, all so they can make a commission. Absolutely despicable.Dont make the same mistake that I did. Take your car to a AAA approved shop instead.

I had a great car buying experience at Dale Willey Honda yesterday. Haden, the salesman was a pleasure to work with. I told him what I wanted and my price range and he picked out just what I needed a 2018 Honda HRV. During the process he was pleasant and professional!Monty, the sales manager deserves a shout out as well. He worked with me to get the price I needed. He was able to make what most consider a traumatic experience a great one insead!If you need a car, go see these guys!

I drove over 100 miles to buy a car from Tim at Dale Wiley Honda. He was great to work with and got me in and out in a timely manner. I highly recommend you buy your car from Tim.

Had an amazing experience at this dealership. All the staff, especially Thom, were unbelievably nice and helpful. I love my new Honda!!

We have spent hours and hours on this dealership. Everyone is nice. But their business tactics is total rip off. Try to stay away from Monty and David if at all you decide to go to this dealership. I would suggest going to Jay Wolfe or Honda at Legends which is basically just 40 min drive away.Story: We wanted to give our car away which was on lease and pay the difference in value using KBB value for a good car. The difference was only 1k and the car had just one scratch. Based on this they argued for almost 4 to 5 hours explaining how KBB works and try to manipulate how the customer is totally wrong. The process went on for almost 6 hours. Kept increasing the price and landed at almost 4.8k as difference. We walked off and went to Honda at Legends and the entire process took 5 mins and we walked off with a difference of 2k. Basically we saved 2.8k for just traveling 40 mins. Imagine how much you can save on higher value car. Total rip off.

I went to three different Honda dealerships when searching for my next vehicle and I had the best experience at Dale Willey Honda. All team members were attentive and I was helped as soon as I walked in the door. During my test drive I was able to get all my questions about the different buttons answered and I learned a lot about the Honda CRV in general. Upon purchase, the team worked with me so I was able to get the trade in value I wanted. The main reason I am giving a 4 star rather than a 5 star is because it took a while for finance to be available and I felt like I was sitting around doing nothing for a while (this may be common at all dealerships), but once I did go back with finance the process was smooth and all my files were handed to me on a flash drive which I thought was convenient! . All in all I had a great experience and I love my new vehicle :)

This place is great if you want to waste time, not have things fixed properly, and not have things put back on/together potentially causing other problems.While doing routine maintenance, Found that parts were not put back on my vehicle but tucked into cavities.Removed and presumably discarded my cabin air filter and left it empty.Was told the original issue -loud hot ac- was because of blower motor (replaced) that filter (which didnt make sense). Shockingly, the cabin filter or its removal didnt fix it. Sharp Honda Topeka found that there was actually a leak in the condenser which is why the problem got progressively worse.In summary, the issue wasnt fixed and they didnt even put the car back together right.

Thom was so patient with me in shopping for a vehicle. Then he informed me of the features of the vehicle without overwhelming me. See Thom Weik for your Honda purchase.

Absolutely beautiful new facility and easy to get in-and-out. Lots of eager personnel willing to help. Massive facility for servicing and a showroom with multiple vehicles inside for viewing all while having a temperature controlled environment while you wait for your vehicle. If i buy buy another Honda, it will for sure be from this place.

Dale Wiley Automotive and Dale Wiley Honda continue to impress me! I just purchased my second vehicle from them in the past two years and could not be more impressed with their professionalism and desire to serve their customers. Their willingness to find me the vehicle that I wanted even though they didn’t have one on their lot and work quickly to ensure that I had it when I wanted it was amazing. I highly recommend them to anyone in the market for a new or used vehicle. Please ask for Allison James and she will be more than happy to find you the perfect vehicle for you!

I purchased a Honda HR-V on 12/12/20 and I had a terrific experience. I worked with Tim and he was absolutely fantastic. Professional, knowledgeable, easy-going, and friendly--Tim made the sale really easy, from start to finish. Never once did I feel pressured or unsure about what I was buying. I think thats incredibly important because car-buying is often seen as an overall unpleasant experience. People worry theyll get steamrolled by intimidation tactics. Maybe tricked into buying a lemon, or go in wanting to pay X amount and get hoodwinked into buying something way out of their budget. This is not that. The entire staff is pleasant and helpful, and have a well-earned reputation.Does it take a long time for the process? Yes. But youre buying a vehicle, not fast food. Its a purchase that will likely cost thousands of dollars; it SHOULD take some time.I couldnt recommend them enough. Thanks a bunch guys, really. I love my new car!

Tim, Monty, and the rest of the staff were honest. They werent pushy. They did not push any gimmicks or sales pitches. They treated me like a hard working smart person. They put me in just the right vehicle. They worked with me. They helped me keep my 2 young kids busy and spoiled them. They were able to get me in and out in less than 3 hours. If you want a group of people that are honest, and professional go here.

This was my first time buying a car and I walked in completely intimidated. The people there, specifically Allison, helped change that. They did not pressure me at all and were patient with all of my questions. Allison made me feel comfortable and was very easy to talk to. She made a stressful situation fun and worked hard so that I walked out happy with my choice. The employees at Dale Willey Honda were all friendly and clearly enjoy what they do.

My husband and I had the BEST experience with Allison at Dale Willey Honda this last weekend. She was completely transparent and was so easy to talk to! She never pressured us and even bent over backwards to work with us and our needs. I was nervous to go car shopping, but Allison made it so easy. Her manager, Monty, even helped us by working with prices to fit our budget. I will gladly contact Allison again for future car buying needs. Also, they gave me a ton of snacks while we waiting for financing and you just can’t beat that! Lol

Beautiful new building & friendly thorough service experts.

Anyone who knows me knows how much I hate shopping for cars. It is always over whelming for me. Well this time it was the best experience I have ever had. Allison James was my sales lady and she was wonderful. She went through what options they had for me in what I was looking for. She was patient and worked hard to find me something that I was going to be happy with, and I am happy. Thank you for making my car buying experience the best.

My husband & I both highly recommend Dale Willey Honda and our salesperson, Thom Weik. He made our truck shopping and purchase easy, straightforward and a pleasure. We have bought enough vehicles in our lives to know that is not usually the case! If anyone is in the market for a Honda-go to Dale Willey Honda, Lawrence and ask for Thom Weik. You wont be sorry!

Usually serviced vehicles at Olathe Honda but we live closer to Lawrence and decided to give them a try for an oil change. Had the whole family with me and was due for the big Sym 4 service. Told attendant first time there and that we were going to push the 4 service until next time and that we needed an oil change this time. I asked if they matched competes coupons and the service advisor said they did not. I was amazed they didn’t and they did not want to retain the business of a first time customer due for a 1600-1800 dollar service. This was this morning at approximately 10:20.

On 6 May 2021, My husband I showed up late in the day just as Sales Consultant Tim Eastman was walking out the door to head home. Instead, he happily stuck around while we test drove three different pre-owned vehicles. We bought the third vehicle we drove, a 2018 Toyota RAV4. Although we didnt plan on purchasing a vehicle that day, it was too good of a deal to pass up. Tim and David Chung stayed late to assess our trade and get the purchase agreement together. We drove it off the lot the next morning. The process was easy, and it was a great experience all around. Many thanks to Tim for making it happen! I strongly recommend meeting with Tim Eastman if youre shopping for a new or pre-owned vehicle in Lawrence, Kansas.

At Dale Wiley, I found exactly the used car I wanted at a fair price and in excellent condition. Thom did a warm, personal, yet professional job from offer to closing the deal and his manager was supportive throughout the process. The detailing on my car was excellent! Thank you and I would definitely go here for a future car purchase!

They were very efficient very courteous thank you

We had a terrific experience from start to finish. We started the process online and wrapped up the paperwork in person, and it simply could not have been easier. We got a great deal from Chris and fantastic customer service from Thom. Everyone was professional, friendly, attentive, and very generous with their time. I really cant think of a single thing that could have gone better. The next time we need a car, well be back...I know we can count on everyone there to be helpful and concerned with meeting our automotive needs no matter the price range. Highly recommended!

In late February my family bought a used car from Dale Willey Honda. The sales person we worked with Thomas and his sales manager assured us multiple times that the car was extremely well maintained. It also came with a 30 day warranty. Sounds great – HOWEVER – two weeks into driving the car it became clear that there was something wrong with the brakes. When we took it back to have it looked at, their repair people said the brakes need to be replaced. One would think that this would be covered by the 30 day warranty, but now we were being told by the sales manager that it is not covered and they refused to do anything about it. After some back-and-forth, they did offer us 10% off the cost of repair – which is a joke. I feel that I was miss lead by the sales team on the warranty since they never did say that the it ONLY covers the powertrain. Since this post Brian from the Management Team has reached out and we did have a nice talk about what could be done better for future sales at his dealerships.

Allison James was has one of the best sales personalities that I have seen! most dealerships are intimidating and try to force the car on you, but Dale Willey Honda had a relaxing atmosphere and werent pushy! I didnt buy a car but they were still willing to look for me.

Chance Johnson helped me look at vehicles. He was knowledgeable & not at all pushy

I recently worked with Allison James, she was friendly, knowledgable and customer focused. Her professionalism and that of Dale Willey Honda made the car buying experience easy and stress free.

Horrible dealer. had a deal all worked out on the phone, and then drove an hour to the dealership, and they wanted to change everything. I walked out. Dont do business with these guys.

We bought a new Passport 4/4/2020 and the customer service was excellent! Chris gave us a great deal and Allison provided excellent customer service. Everyone was very friendly and worked together to provide the best car buying experience.We were so impressed with this dealership and reasonable pricing that we reached back out to Chris and Allison again several days later and started inquiring about a second car. We bought a new CR-V 4/11/2020!Highly recommend this dealership!

We had an excellent experience with Dale Willey Honda recently. Allison James brought our new CRV to us, and wore mask and gloves while driving it to our driveway. She left the paperwork for us to sign on our porch, and when we completed it, drove our old CRV away. We were very pleased!

I couldnt be happier with the deal I got on my 2013 F150. Trucks are crazy right now and the team at Dale Willey had this one priced very competitively. Neil, Jeremy and the rest of the team were easy to deal with and even share a few laughs. Whether youre in the market for a new or used car, stop in and say hi to these good fellas and see if they have or can find what youre looking for. YEE YEE!

Tim and Kolton were very helpful! Highly recommend and would work with them again in the future. Thank you :)

I was hesitant to go to a big car lot. Ive always purchased private or from a ma and pa lot. I was really surprised by how well received I was at Dale Willey. Allison was an amazing saleswoman, spending ample time with me on my vehicle and budget needs. Austin worked diligently to find me the best interest rate for my loan, too. Quality service at a quality place, for a quality vehicle.

We have bought a Honda Odyssey and two Honda Pilots from Dale Willey Honda! Best car buying experience ever. Thom has sold us all three vehicles and is great to work with. This is by far the best car dealership we have ever worked with and they made the car buying process quick and easy! If you’re buying a car from Dale Willey Honda buy from Thom!

I was sold a used car from this place and 2 weeks after instantly had problems with it and they wouldn’t do anything about it. Do not go here, horrible customer service.

Great staff and fast service

I had a great experience here. Allison was very nice and helpful throughout the buying process. They were up front and honest about pricing and the car history. Wpuld highly recommend.

My son lost his only set of keys to his Honda. We had to have it towed to Dale Willey Honda. The parts department and the service center were so nice and helpful. They insured me they would have it done that day for him and even we’re able to do the recall on it that we had not gotten in to get done. Thanks for being helpful, fast service and getting him back on the road.

They were great. We worked with Ariel and she was very knowledgeable and thorough. In fact, before we took the first test drive, she went through all the features in the car. And, she was showing us everything while sitting in the car. That was so helpful.My husband and I commute 25 miles each day. They allowed us to take the car overnight and drive it to and from work so we could see how the drive would be every day.We highly recommend them.

Just called to set up an oil change and tire rotation for my HRV and was told they arent doing Saturday services, just Monday-Friday. Makes it hard for folks who work Monday-Friday. Total BS in my opinion.

As a very long time Honda customer, exclusively purchasing Honda vehicles, I stopped by the Dale Willey Honda Service Department. I asked one of the team members if they had any knowledge of how to replace the backside spark plugs of a 2012 Honda Civic Hybrid. Primarily, I wanted to know what part needed to be removed so the length of the ignition coil could clear the coil cylinder. I was not interested in a step-by-step or detailed description of how to do it! The customer service I received was two Service Department team members losing their demeanor, being defensive, each saying, I dont work on cars, our mechanics do that!One Service Department associate said emphatically, That our mechanics get paid for that information!!! As if it were some type of trade-secret!!! I clarified my request and then asked that if one of their mechanics had a free moment, maybe they could provide a simple 30-second explanation. At this point, the parts team member stepped in and replied that he had access to an online service manual that explained in detail how to replace the spark plugs. He was kind enough to print the 3-page document, which was nothing more than a simple diagram of the ignition coil assembly and the spark plugs locations. The description lacked an explanation of how, or the removal of the parts requiring removal, so the backside ignition coil would clear the ignition coil tube. While his attempt to help me was appreciated, it was of no use; it was the gesture that counted. Still, his angry demeanor showed that he was helping me, just so I would stop asking why, as being a very long time customer, that I couldnt ask a simple question of one of their mechanics in their free time.What Ive described is an example of How to lose a repeated, longtime, and loyal customer! And, considering that tomorrow, I have an appointment to have new tires mounted and balanced on the vehicle just referenced, it may be the last time I have my Honda serviced at Dale Willey Honda!!!

Came in for a routine tire rotation and oil change. After completing the tire rotation, the employee informs me that I had a nail in one of my tires and to repair it, it will cost $50 and 40 more minutes of my time. Other places around town cost about $30 for this same service. When asked why the price was so high, I was informed it was based on labor. You pay the labor for them to remove the tire once again, in order for them to patch the tire. I would have thought they would have noticed a nail in my tire during the rotation and not after. Would not recommend tire repair service to be done here.

If you need a car, go see Allison at Daley Wiley! She made the experience wonderful and stress-free.

Ignoring the state of the reconstruction that is not reflected in the web site photos, I went in to the somewhat open service bay wearing my KN95 only to be closely greeted by a service manager without a mask. I asked why it is up to customers to protect themselves and that I pointed out my wearing a mask protects him but because he was not wearing a mask he was putting all customers and work associates at risk. He said they don’t all have to wear them. Sorry but this is not excusable. My wife had a cloth mask which would not protect her from his lack of care so she left. Customers need to beware. No one there that I saw working was wearing a mask. Distance did not compensate as we did business with no barrier and with a few feet of each other. To be fair but not to give them a pass, I find this behavior is widespread at local businesses.

Their service dept is a joke. Bought a brand new Fit from this dealership, and after 110k, spent $3k on new injectors timing belts etc... The car still didnt run correctly and they said they couldnt do anything and gave us a recommendation for some motor honey. This place is a racket, and they will take advantage of women. Avoid at all costs!!!

Amazing Customer Service! Sales Staff goes above and beyond to be sure all customers needs are taken care of! No pressure and shows you all your options!

Do NOT buy a used vehicle from Dale Willey Honda. I purchased a used Maserati with 8k miles that I was told was in new condition. I picked the car up on 11/9 and noticed no issues. Exactly one week later I noticed the driver’s seat had a tear in the leather that someone had covered up with a patch. I took the vehicle to the local Maserati dealership who confirmed it had recently been patched and only after the seat was repeatedly used would it start to show. I immediately contacted Chris at Dale Willey who claimed they did not cause the damage, it was the former owner, and they would not assist with the repair cost. Be warned if you buy from this dealership, you are basically buying “as is” as customer service is not a priority. Could they have made things right and assisted with even part of the bill? Absolutely, but they refused. Now I am stuck with a $1,500 bill to replace the seat on a vehicle that I just purchased. Take your money and run to one of the other ethical dealerships out there that stand behind their cars.

Average. We bought a used vehicle from them. We knew what we wanted when we walked in so the salesperson’s role was minimal, with that being said I wasn’t impressed with him and wouldn’t chose to work with him again. The sales manager (Barry) ended up having to do a lot of the leg work on our deal, and I will say he was great to work with. It was a frustrating transaction for all involved (surprise issues with the vehicle) but he kept his composure and held up Dale Willey’s end of the deal. I won’t say I wouldn’t buy from this dealer again, but they wouldn’t be my first choice either.

The new building is so nice! Friendly staff.

As a loyal customer for over 10 years and someone who is on the email list, I was surprised about the lack of communication when Jack Elena Honda changed ownership and became Dale Willey Honda. We have purchased 4 vehicles and had them all routinely serviced at the dealership because of the value and wonderful customer care. Although I saw familiar faces in the service department, I was shocked to find prices had increased and coupons/loyalty points were not being honored. My son remembers Dale Willey presenting on entrepreneurship at his school. His remark was “I thought being good to your customers was part of building a business and ensuring people come back. Guess that’s something he teaches but doesn’t actually do.” Looks like I will need to find a mechanic for service and repairs from here on forward because we won’t be able to continue bringing our vehicles to this dealership.

Great experience at Jack Ellena Honda in Lawrence. Customer service mechanic Louis was an outstanding person to work with. He did an excellent job explaining the mechanical issues in layman‘s terms. Very professional, knowledgeable, and helpful every step of the way.Another bright spot was the generous use of the dealership’s courtesy car. I’d highly recommend their services!

My appointment was scheduled at 3 pm 12/27/17, I was running behind so I called to let them know. They understood & told me not to worry to bring my car up when I get there. The employees here are always nice & friendly. I even enjoyed a nice hot cup of cocoa w/a chocolate chip cookie. These people really know how to serve their clients with a smile. I was very pleased with the service I received. I would recommend Honda of Jack Ella to anyone. Thank you for my oil change.

The best experience Ive had buying a new car. They quoted me a price online and honored it when I came in. Chris Hess, the salesman, met me early because I had to make it back for a baseball game. Zero pressure, all class. Great price.

Matt helped us with purchasing a used vehicle. Matt is very professional and personable. He made us feel very comfortable and really took care of us. We feel like we have found someone we can trust and return to when we are ready to buy again. Matt answered all of our questions quickly and accurately so that we could make an informed decision. We are VERY happy with our purchase. I would recommend Jack Ellena Honda and Matt to anyone wanting excellent service when purchasing a vehicle.

I bought my car in April, by May the rotors were warped and pulsating. They would not fix them saying that I drove 7000 miles and because of that its my fault the rotors are bad. Rotors average expectancy on life are 30,000 to 70,000 miles if not more. This is sad that someone who spent such big money on a car that they cant simply fix a $200 fix. The customer service was not helpful at all and they got mad at me for coming in and telling them about the problem. Plus you do get hit with a lot of hidden fees when you checkout. I bought a car for 12,000 and by checkout the total was 15,000. Not to mention the other 300 I had to pay to register the car. Would not recommend this place and will never buy here again. Sacrificing service to save a dollar just lost them a couple of thousands from me. Thanks Honda for nothing.

Do not expect customer service here.As a Google guide I take my reviews seriously and try to give fair ratings. I give Elena Honda a 3 star rating which I consider average. Car dealerships are notorious for no customer service after the sales. My wife bought a certified used car from Elena Honda. On the way home she heard a noise she hadnt noticed on the test drives. Before she even made it home, she called and wanted to return it. They replied that all sales are final, but they were willing to work with her on this issue. They did have her bring it in for a test drive with a mechanic. She didnt feel like they took her seriously (because she is a woman). They have been cordial, but it is clear that they do not intend to fix (6 test drives so far) the issue. They did fix a couple things that should have been detected in the 182 point inspection (thats another story!). The main issue still persists after quite a few trips in two months. My recommendation to other buyers is that Honda makes a good product and you will probably be okay with a used Honda from here. Do not expect customer service here.

Bought a used car from Dale Willey in November 2019. This car was a well maintained trade in. Dale Willey did little to clean it up and asked top dollar for its resale. After a negotiation we settled on a price and bought the car. Shortly after we bought car the check engine light came on. I retrieved the codes from the computer and it indicated that the Catylitic Converter was bad. I have talked to the previous owner and they told me the check engine light was on for several months before they traded it in. So Dale Willey disconnected the battery which erased any history on the computer and intentionally concealed the information to us. Would never do business with them again.

Wonderful people to work with

This was my first time going through the process of leasing a car 100% on my own. Im glad I chose Jack Elena Honda. The people there were amazing and went above and beyond what I expected. I appreciate everything they did and Im very happy with everything! In the future when theres anyone i know looking to lease or buy a car I will recommend Jack Elena Honda to them.

Fast and efficient service. Comfortable waiting area for service department with coffee. Service department staff is always very thorough explaining problems/issues/concerns with my car and give helpful suggestions upon request.

Jack Ellena Honda stands behind their product. We had a problem with our transaction about 10 months after our purchase. Even though they didnt do anything illegal during the transaction, they presented us with an upfront and fair remedy to our situation. They agreed to purchase the vehicle back from us, and I would recommend them to anyone who is in the market to purchase a vehicle. John, the owner, is an outstanding person and businessman. He personally corresponded with us during our problem, and presented a fair buyout option. I will, if they want to do business with us in the future, shop there again. I am very impressed with their customer service, and I would be confident that anyone who shops at their store will receive a fair deal. We cant forget, they are not in business to break even. They are a business to make money, as well they should be! Thats what keeps capitalism alive and our countrys economy growing. These people are fair and honest. Just do a minimal amount of research on your purchase, and you will come out smelling like a rose. They are good home town people, and I hope our previous transaction wont tarnish any future dealings I hope to have down the road. Thanks to John, Coop and the rest for your understanding and over the top customer care. Good people are hard to find nowadays, and I believe weve found it here, with Jack Ellena Honda!

A+ for the service department. Dennis takes care of us every time. I never feel like Im being up-sold and he always helps prioritize what maintenance should be done. Lori is Wonder Woman. Shes great at keeping us in the loop and has even gone out of her way to send text updates when we were in meetings. I never have a problem getting an appointment and always feel like Im the #1 priority when I bring my vehicles in.

I had an amazing experience no pressure really chill. We bought a nice car the negotiating was pretty fair. No one had any bad tastes in their mouths or hurt feelings.

Ask for Drew! The entire team at Jack Ellena is absolutely world class. I have dealt with many dealerships all over the world, and despite living 45 minutes away, Drew and the Jack Ellena Team have all of my future business and my service needs. I love my new car, a reality that I did not think possible, but Drew and the team made a dream come true, painlessly, quickly(a couple of hours instead of all day or evening like every other place). I recommend Jack Ellena to anybody that will listen. They rock!!!

The dealership contacted us that they had taken delivery of a new Honda Accord hybrid and invited us to view it on Monday, Memorial Day. That was convenient for us and we liked the car. Although we were not quite ready to buy a new car, they called on Tuesday with an offer too good to refuse. We bought it later that day. Our salesperson, Marc, has just been excellent! He is knowledgeable, friendly, helpful, and answered all our questions. Tim & Marc made this an enjoyable experience. We are delighted!

The Jack Ellena Honda team out in Lawrence rocks. These guys got me into the right car, almost exactly the car I was looking for, at a price I didnt think Id be able to get. Bobbi knew what I was looking for and called me as soon as they had something she thought would work for me, then she got me a great price to boot. Bobbi and the whole team made it an easier than expected experience, and I am certainly happy with my new-to-me car. I went in knowing exactly what I wanted, and I love that the team there got me exactly that – I highly recommend buying from Jack Ellena in Lawrence.

I am so impressed with the competitive, transparent pricing on the vehicle we purchased from Dale Willey Auto. We drove to Lawrence from the KCI area to consider one of their vehicles, and it was worth it. Visited many dealerships during this purchase experience, and by far the best service and fair pricing was here.

I went in with zero experience in car purchasing, yet much experience in professional sales. Needless to say, I was prepared to recognize when being swindled; however, Marc and the entire staff were more than professional, helpful, honest, and trustworthy. Not once did I feel like I wasnt being furnished the best deal that tailored to my needs and wants. It was a fun and friendly environment where they got know me rather than solely focusing on the sale. Marc was genuine and made my experience easy, efficient, and fun, but ultimately he did a fantastic job at putting up with me! The whole crew works very well with one another. I left highly satisfied and recommend this dealership.

Louis helped me out in the service department and was extremely helpful. He was honest about what really needed done and what could wait. I really appreciated his honesty and he didnt make me feel like I was being taking advantage of because Im a girl and not sure what Im doing.

I came in to the dealership not sure if I planned on buying a vehicle just yet, but was approached by Monty, and he answered a lot of questions that I had. He was very informative and helpful. I had a lot of questions, and was very apprehensive about leases because of their reputation. He explained them to me and put my mind and ease about them, and we determined that that would be the most viable option for me, and before I knew it we were inside doing the necessaries to get the ball rolling on buying a car. I have been driving the car for a week, and love it. I am very happy to have been able to get a brand new vehicle while still keeping my monthly payments affordable. Monty did a great job, and I am glad to see down to earth people that know what they are talking about at a car dealership.He definitely made the whole experience good, and the process easy. Thanks a lot Monty, and keep up the good work.-Neal

Went in for an oil change without an appointment. Thirty minutes later I was back out on the road. I enjoyed a hot tea and a muffin while I had waited. They checked the filters, tires, etc. The service coordinator went over everything with me. It was a very pleasant service visit. Thanks and keep up the great work.

Thank you all at the Honda dealership with helping me find the perfect car... I had the best customer service and I left with a big smile on my face. Everyone made me feel welcomed and made sure I was happy with my purchase. Happy Holidays 🤗🤗

Every person I encountered at Jack Ellena Honda greeted me with a hello and welcome!Kylee is an energetic, knowledgeable, professional, and personable sales associate. She shared her passion for cars with me and made my auto purchase an enjoyable experience. Whether by phone, text, or in person, she had answers to all my questions and offered tech-savvy expertise for someone who is tech-challenged.I have found a dealership I trust and feel comfortable with. Thank you, Kylee, and Jack Ellena Honda!

This is the best place to purchase and service a car! Enoch and Monty were very helpful! I purchased my first Civic here 2 years ago, and came back to trade in for a new Civic and had the best experience! They worked hard to give me top dollar for my trade, and to work me into payments I could afford. They took my car to get the windows tinted before I picked it up and have been just awesome! They helped me get into a brand new car, same trim level for less than what I was paying! I would highly recommend you check out Jack Ellena Honda if you are in the market for a new car.

I can’t say enough good things about our experience with Jack Ellen’s Honda and especially Louis Aubrey! He is outstanding!!! Our daughter is a freshmen at KU and we are an hour away. He quickly became someone we knew we could trust and went above and beyond to fix our car. We will definitely take our daughter’s car back without hesitation! Excellent service!!!

Jack Ellena, Monte Lala and “Coop” are now part of the family. Best car purchase experience we have had. We are definitely on a budget and they were willing to work with us to get us into the car we wanted. Coming from KC metro we were thankful that their hours allowed us to work a full day and still make it to Lawrence to test drive the car. Monte, Coop, and the rest of the personnel definitely went above and beyond the call of duty to ensure the car was exactly what we wanted. Monte and the rest of the staff were definitely more personable than any of the other dealers that we have dealt with. They made sure that the car was in top shape and working perfectly for us. I would definitely recommend anyone from within the region to make the drive to Jack Ellena to purchase their next vehicle. They will have our future business. They get our future business. Next time my wife must ring the Gong! (She was too nervous to ring it this time!!!)

Terrible experience there yesterday with Michael Voss! Our salesman was great, Michael not at all! We left there and went down the road to Crown Toyota for a wonderful experience - once again! Bought a brand new SUV from them instead. Felt bad for the salesman loosing a sale but, Michael blew it. Michael thinks he is work $1,000.00 per hour - yeah right!

Great experience! Ian was great and infomative. Monty is a great guy and super friendly. I love my new civic and can’t wait till the new 2018s come to see how fantastic they will be.

After several bad experiences with other dealerships, I drove an hour to visit Jack Ellena in Lawrence and was blown away by the team and their incredibly professional and friendly attitude. It was like no other car buying experience I’ve had. Luke was very knowlegeable, respectful and made the whole process fun. He definitely earned my business from now on.

Worked with Kylee when I arrived, professional, inviting, felt like part of the family working with her and her manager. I didnt buy the car because it wasnt what I was looking for but there was no pressure on my decision and made for a great experience. Def. would work with them again in the future.. Thanks guys!

I have enjoyed driving a Honda for many years. But I must say that having Matt as our sales consultant was the best experience ever! He was so very knowledgeable, polite, and professional! The entire staff was a pleasure to work with. I look forward to future purchases and will encourage my family and friends to check them out when looking for a new vehicle.

I had a very pleasant experience at Jack Ellena Honda. Matt was very knowledgable and helped us to decide on the vehicle that was right for our family. Tom was very pleasant to work with also. The whole team was friendly and helpful. I plan to return to get my car serviced at this dealership. They have a nice waiting area with a TV, drinks and toys for the kiddos.

I left an online inquiry for a vehicle and Jack Ellena Honda responded immediately and a representative contacted me personally the next day! McKenzie was so helpful and answered my endless list of questions! They were extremely reasonable with the price of the vehicle and always tried to offer the best possible deal!

Very good price for end-of-season 2017 Accord. Payments were less than expected. Salesperson actually brought paperwork to my home on Sunday to close the deal. Good cars, good prices, good service - why go anywhere else?!

Just bought my second car here. The salesman I worked with, Thom Weik was great. Very helpful and didnt try to hard sell. Love their service department so we bring my wifes Ford Focus here too.

My experience was great i work with Thomas weik he was very helpful it is one of the best experience i had buy a car

I came in after getting a flat tire from driving head on into a pothole while heading to class. I drove very carefully (10 mph) down the road to Jack Ellena Honda. All of their appointments were booked but the man (I wish I could remember his name) I spoke to was very polite and was more than happy to help me out. I had class later that day as well, so I asked him if there was any way I could have it back within the next few hours, to which he assured me it would be done. They even provided me with a few shuttle to and from my apartment so I could come back for my car when it was done. The man provided me with the cheapest estimate he could find.I’m very pleased with my experience at Jack Ellena Honda and I’m grateful they were willing to help me despite having a busy schedule already. I got my car back with the brand new tire within the next three hours and made it to the rest of my classes for the day!

Always friendly service and sales people available! They make sure they do not push you into something you dont want. They are willing to work at your pace.

Great dealership with professional services and nice people, unlike others I have dealt with. Thanks Thom for helping me buy my new car!

Fast and dependable service. Been loyal to this place for close to three years now. They promptly get the job done and release the car within the promised timeframe (sometimes much sooner). A place I remain to trust for Honda car service.

James Weatherford aka Chef James is a great Sales Consultant. He made buying my CR-V an enjoyable experience. He is very honest and made my needs a priority during our whole visit. He explained all the features of my new vehicle and even went above and beyond by helping me program the radio presets and syncing my phonebook to the car. He never made me feel like just a number like some other car dealerships do. I was also impressed with the finance team and the sales manager. When it is time for another car I will go to Jack Ellena Honda first.