Very friendly service staff. Explained & discussed any recommended work that needed to be performed. Applied coupons I didnt even know were available to discount my overall bill. Helped me order new plates to pass inspection.

Purchasing a car from Mark Bernier was a great experience. From the moment I reached out with a question on a specific car, Mark was responsive and extremely knowledgeable about the vehicle, features and price. While walking me through the process, everyone was great and made things very easy. The dealership is clean, inviting and nobody there is pushy, just truly inviting. Marks attention to detail and my satisfaction is what keeps me coming back! We have purchased 2 cars through Mark and are looking at a third this summer/fall. I refer people to Mark every chance I get.

Worked with Mark and Jeff twice now and both times have got me into some amazing cars. Not only was my personal interest kept in key but my familys safety was a priority for the team. They put me into a great first car and that relationship they built last. Three years later I walk back in and get greeted with the same face and welcoming attitude. And alike the first experience with them, they cared for my interest and my familys safety. Couldnt ask for a better staff!

They have a price online, get you in and show you a very different price for the car. Not an honest place. Wasted hours of my day.

Great experience here. Go see Hans and Mark for a seamless buying experience! The whole team went the extra mile for us.

As you may go through the reviews for this dealership you will notice every time a customer has an issue with this dealership, a perfectly crafted defensive response is crafted. This is how this dealership will treat you, like your the issue and they never do anything wrong. I understand that the bottom line is to make money but customer service needs to be improved tremendously. Maybe this dealership should focus its time on hiring better qualified service agents and especially managers.

I was really impressed on how well Commonwealth takes care of the customers. The minute I beeped my horn, an employee was there to check my car in for service. He reviewed what I scheduled and asked if I had any questions. Once we agreed on the service, I was given a time frame and directed to the waiting area. My car was finished and ready to go on time. While waiting for my car, I was so impressed at how much cleaning they are doing to keep their employees and customers safe during the pandemic...way above and beyond!! Anyone that is holding off to have their car serviced because of COVID should feel very comfortable waiting inside the waiting area.

I highly recommend Commonwealth Volkswagen. The business manager Danny Tawitian and Sales Manager Mark Bernier were very professional and patient with helping to find the perfect vehicle. This process is typically long, drawn out and stressful, but for the first time ever I felt stress free and I was able to get this whole process done in record timing!! Thank you again for all your help, I will be coming back and sending anyone in the market for a new vehicle.

I’ve purchased two VW Atlas from Commonwealth and would highly recommend anyone looking for a vehicle take a look there. The team was knowledgeable and made the process simple and quick. Mark Bernier made sure we had the smoothest experience, that we got all the features we wanted in a vehicle and that we were truly happy. Mark checked in with us throughout the experience to ensure we felt comfortable with the price, car, timeline etc. Mark really went above and beyond. Highly recommend Commonwealth and Mark.

I just bought a used Jetta from Commonwealth Volkswagen and couldn’t be happier. Mark Bernier, Jeff and all of the Volkswagen staff were amazing. Mark found me the exact car I was looking for. This is the second car I bought from him and have sent all of my family and friends to him. My son, daughter, son-in-law and grandson are all driving great cars thanks to Mark and his staff. The service is wonderful as well.

The guys at VW helped me with a unique situation I had on 2 trades. They actually did more than was expected and Mark and Jeff were professional and accomodating from beginning to end. Theyve followed up a few times to ask how the car is too. It was the easiest experience Ive ever had in leasing a car.

I love my VW Jetta and had a great experience working with Jeff and Mark! They were personable, efficient, and worked hard to help me find a vehicle that fit all of my criteria. They made the process quick and easy - I fully recommend reaching out to them for any of your future car needs!

No pressure, I got what I wanted in a lease, Khasin and Mark were great!We were so impressed that when my girlfriend’s car broke down, we went back to commonwealth for her new lease!

Taking my car home today thank you so much Jeff Parent and Mark for the great experience.

I went in to commonwealth looking to lease a Tiguan. Pedro and Mark were the biggest help in the process! They helped me though each step of the process to insurance I got the best price and car I could get. I will refer all my friend and family to commonwealth Lawerence! Thank you guys so much for such a good experience

Sales bait and switch. Spoke on the phone multiple times about the model we wanted. They said they had it and to come in the next day with a check. We did and they tried to sell us something else. Huge waste of time

I just leased my second vehicle from Commonwealth but my husband and I have been bringing our previous vehicles here for service beforehand as well. I love VWs and my husband prefers Hondas so it has been the perfect location for both of us.From the moment you step in the door you always feel incredibly welcomed, respected, and relaxed. Mark, Jeff, and Bob were a seamlessly team with putting me in my latest lease. Cassanda was great via text as well! I had a 2018 Tiguan and was interested in the R-line Tiguan (a difficult trim to get your hands on these days). They were patient and kind while I test drove a Passat but they knew what really wanted and were able to get me into my price range (saved me money with the recent grad discount) and before I knew it I driving home in my 2021 Tiguan R-line and I couldnt be any happier.Extra shout out to the Sales team who makes every time I need to come in the most seamless process as well. Dave is incredibly kind and funny and always remembers his customer.10/10, Commonwealth has two customers for life.

They say shop us last, but I shopped them first. I walked in and I was greeted by Mark (VW manager) . One of the nicest guys you will ever meet. Made the processes so easy. Felt like a friend was helping and not some guy at the desk. No back and forth. Gave me what I could afford. Then I met with the finance manager Bob Nerden. He was not pushy at all. Since where I live the roads are terrible. I had to get the tire protection. I was in and out in no time. Thank you Mark and Bob Nerden.

This is for service. Terrible customer service and follow up. Service manager is unresponsive and Charles Daher himself also doesnt care. Think twice about buying a car here because their service department is horrible

Outstanding service, help, and guidance from the entire Commonwealth VW team making the experience great thank you!

After being inundated with professionalism, relief, and exceptional knowledgeability at Commonwealth Volkswagen I felt it absolutely necessary to formulate a review! Car shopping is beyond stressful for me yet I was eased during this process working multiple days on a purchase with the Manager, Mark Bernier, and many other friendly faces at this location. Mark’s level of patience and expertise as he went over a variety of vehicles, their functions, and the processes that come along with a newer car purchase (insurance, dealing with the registry, getting rid of the old car, ECT) was immaculate! I have never had such service buying a car before (usually a nightmare)! He got me into a vehicle that I absolutely LOVE.. even down to the color. Any questions I’ve had since regarding service and warranty I go right to the source! - Thanks for making this ongoing relationship personable and easy. I will never buy another car elsewhere.

We were looking to purchase a vehicle for our kids, we had found a VW Jetta . We went to Commonwealth VW that’s were we met Mark Bernier. He was nice and so knowledgeable. He made the experience of buying a new car so simple . I would highly recommend him to everyone I know !!

Excellent experience buying a cute VW beetle convertible . Seriously cannot go anywhere without people commenting on how great it looks. Good deal, nice sales people, and all around excellent buying experience.

Great Experience Today! Thanks to Jeffrey Parent. COVID closed the parts department but Jeffrey saved the day by tracking down the batteries I needed for my car key. I was so happy to get this done on a Saturday. The staff at Commonwealth VW are always so friendly and helpful; Service, Sales, Parts and support staff are all great to work with. Happy Holidays!

Coffee is great while waiting for service to be done. Staff is Ok (Not the best not the worst).

On 03/26/2021 I had a Great Experience on a wonderful day at Commonwealth Motors Volkswagen. When I went to this dealership I was approached by the sale person Hans Malebranche he had ask me very polite for my name and if I needed any help, I told Hans that I made appointment to look at a new car, he then said he will show me around and then explained all the features on the 2021 VW Tiguan SUV that I was looking for. He was really helpful and well knowledgeful of all VW vehicles. Mark Bernier was great on the closing financing sale, I felt very pleased and confident with my purchase. At the end of my sale Bob The paper handler guy I dont remember his last name he was great. Everyone there was very friendly. I will recommend this dealership to anyone who needs a New or used vehicle.

I bought a pre-owned Fit through Mark Bernier at the Volkswagen branch. He was incredibly knowledgable in all facets of the sale, incredibly patient with me as I carefully tried to understand all the numbers that he had crunched for me, and incredibly professional with his communications. It is clear that Mark is a great leader within the Volkswagen branch as he and his team always made me feel welcomed and valued during my purchasing experience. I couldnt be any happier with my new-to-me car and my experience at the VW Branch.

Commonwealth VW is my go to for all my buying and service needs! I always refer my family and friends to Mark Bernier cause I know he will treat them right and do all he can to get them a good deal. I live about 45 mins from Lawrence and have closer VW dealer to me but I will drive to Lawrence every time because the guys are my favorite.

Amazing experience with myself and friend. Mark was professional with the whole process. Thanks again Mark B.!!!!!!!

I have gone to Mark Bernier at Commonwealth for close to a decade.. Mark and everyone at VW is always attentive and gets me exactly what I am looking for. I have had everything from a Jetta to now a Tiguan. My son and Husband both currently have Jetta’s as well. All from Commonwealth VW. They are great, service is exceptional.The service department is a win as well. Anytime I have needed something done or looked at they are more then willing to get it done promptly and done well.I highly recommend Commonwealth Volkswagen to anyone who is looking for a car.

Joyce was great throughout the entire process. Anthony handled everything else seamlessly.

Awesome team, awesome service. 5/5 hands down.

DOES NOT CARE ABOUT COVID. While I was waiting for an oil change this morning I witnessed 2 staff members not wearing masks, one staff member take off her mask to talk to me, and a customer not properly wearing a mask (around his chin). In a time when COVID-19 is stronger than ever, this is completely unacceptable. When I confronted the front desk staff about this, he asked who did you see not wearing a mask? I had to inform him that it was the two men STANDING RIGHT NEXT TO HIM - men who he was just previously talking to!!I will say, their service team was professional and their dealership appeared clean. Its their sales, BDC, and check-out staff that need to get their act together.

Great experience with Jeff & Mark!

It took a little over 2 hours for an oil change and tire rotation and balance. I was quoted 1 hour and 30 minutes. The service was good. Just took to long.

Boooo. The 1st delay in the maintenance shop was that they ordered the wrong part. Not sure how a Volkswagen dealership doesnt know what part to order for a Volkswagen. After a week of delays the vehicle is being pulled out of there and we are taking it to a local shop. Essentially, a week to fix the parking brake. Definitely shop them last. Way too much drama for a few simple procedures.

Our experience with Commonwealth Motors has always been a very positive one. When we heard the slogan “shop us last” we decided to give this place a try. Our first experience with a new young salesman helped us when we were in financial stress and no one else would give us a chance. We made good on that chance and today as we were servicing our lease... we decided to just take a look at a new addition. We met Tony L. Another young salesman with a kind heart, a desire to build a client base with trust and honesty and in 5 minutes I knew I was talking to the right person. After test driving four cars and paying close attention to my wants and needs Tony not only me a car but my partner one too! Two for the price of one... brand new and absolutely what we can afford. We had been putting off doing this and were sharing one car. Today, by chance we met a gentle man who I believe had my best interest at heart and am now sure I git the deal I needed when I would have continued to not have faced my fears of being unable to get the best price. Thank you Tony L and Benny B. You made us laugh, ring the bell and answered a much needed prayer!

Besides the fact that I got a GREAT car! The Salesman, Tony. He could not have been nicer or more accommodating. I knew what I wanted, you had it and he made it happen and was such a pleasure to work with. He was very knowledgeable and easily answered any question we asked him. I very much appreciate that the excellent customer service doesnt stop at the Sale. Tony made it very clear that if I have any questions, at any time, even years from now.. to come back hed be happy to assist.

I made an appointment on their website and it was quick, easy and the service team is so friendly!

As I am writing this, on Sunday, October 18th, 2020, my vehicle is still at the Commonwealth VW shop for the past 2 months. I dropped off my 2015 Volkswagen passat on Monday, the 17th of August 2020 because my EPC light and my check engine light was on. I have to let who ever is reading this know that I do not usually write bad reviews for businesses unless I am extremely dissatisfied with the quality of service that I have received. So far, I am more than unhappy, I am extremely anxious and I hope the owner reads this and contact me because I have never heard of service taking more than 2 months to properly diagnose and fix a vehicle. I have to mention that Dave has done the best he could with the updates, and to his credit, he is trying the best he can with the info he receives from the technicians. However, I have stopped by there numerous times and it seems that my vehicle is not getting the attention that it deserves. I have remained without a rental since August. Their rental policies seems different from other dealerships because I have to rent it from Enterprise which at the moment is not possible for me. Or I was told that I may need to rent from another rental company, pay the fees in advance and I will be reimbursed later. Can you imagine renting a vehicle and not knowing for how long or how much the fees would run up? I did the math, my rental fees would have been close to TEN THOUSAND DOLLARS for the 9 weeks. WOW!! I need a RENTAL ASAP!!! THIS CANNOT CONTINUE!!! I am very patient. I want my vehicle to be fixed in a timely manner. I just want to receive weekly updates from Dave, possibly every Thursday.Respectfully,Mr. Lafortune

I love all the folks at Commonwealth Volkswagen, they know how to treat their customers!!! Ill shop you last ALWAYS!!!

Ive bought many cars from Commonwealth but this is my first Volkswagen. Seth my salesman was great as well as Benny in finance. Would highly recommend

I brought a car in for a factory-triggered software upgrade. My car was the first one they did, so it may have taken a little longer, but they were very accommodating with their free shuttle service. I always feel like I am getting a straight story from this dealership.

Our sales agent Scarlett Adames was extremely helpful. We started off not thinking we would be purchasing a vehicle but we did. Scarlett was knowledgeable about the choice of car we wanted. She also assisted in doing a side by side comparison of a different vehicle we considered. She explained all the features the car had. This made the process so much easier and we are happy with our choice. She has a great personality which made the car buying process pleasant!

Great experience with the service dept. Very helpful, no forceful up selling. Straight to the point, thorough, and very fair. Thank you for an easy and pleasent experience.

Had a great experience here today. Anthony was very patient with all of our questions, and knowledgeable with the answers. The car price was as advertised online (a fair Blue Book value), and staff was upbeat, professional, and honest. I would definitely do business here again, and recommend this location to anyone looking for a car.

Ask for Seth Audet. He is a great and knowledgable salesperson who went above and beyond in helping me pick out a new vehicle and make a deal with me, even in times of COVID.

Scarlet was great. She was very pleasant to talk and patient with us. She is professional and treated my kids with kindness.

Had to share an experience I had yesterday with Mark in the service department. As a fellow dealer, it was a pleasure to be greeted both over the phone, and in person by someone so helpful! Mark went out of his way to help us get a safety concern straightened out for a customer of OURS without hesitation! This kind of service cannot be left unnoticed, Mark, and Commonwealth went over and above the call of duty! Many thanks!

Anthony Vancini is by far, the best salesperson I have dealt with in all of my experiences in purchasing/leasing vehicles. He is attentive, efficient and provides an experience that is unmatched. I appreciate that the sales person, sales managers and business manager work as a team and each of them is knowledgeable about the deal. Nothing is disjointed. The sales managers, Marshall and Marc knew the vehicle I wanted and worked with Anthony to make it all happen. Benny, the business manager, has managed to make the paperwork part of the process to actually be fun and not a painful experience. Anthony, Marshall, Marc and Benny are an exceptional team.

Everyone was friendly and knowledgeable. Most importantly--they were authentic and trustworthy. I never felt like I was being manipulated, as has been the case when Ive shopped for cars in the past. I particularly liked my sales rep. Scarlet. She was new, but tried very hard and was great to work with!

The whole experience was great. Anthony was incredibly thorough while walking us through the vehicle specs and tech. He didnt rush us and made sure we knew what the vehicle had to offer. He was approachable and friendly, and negotiations felt very honest and to the point, which I appreciated. He also bent over backwards to be helpful with random questions and requests throughout the process. Overall, it was a great experience!

Worst experience ever. After a week of negotiating they sold our car on the morning we were coming in to have our trades evaluated, very unprofessional would not recommend

Great sales experience (thanks Michael C!) and friendly finance department. No pressure or feeling rushed during the sale. I highly recommend this dealership to anyone looking for a new vehicle.I love my Jetta! :)

Hans Melanbranche in VW sales. We have now bought 2 cars from him and 6 from your dealership. He is amazing. Has taken care of us, very respectful and helpful. Detail oriented and straight to the point, which we much appreciate. He worked hard to get us the car we wanted and did so quickly and efficiently. I will recommend Commonwealth but Hans in particular. I look forward to working with him on purchasing our next car.

Friendly welcoming environment without high pressure tactics to sell to their customers. Knowledgeable sales representative (Seth Audet) assisted me to narrow down my selections based on the type and features I was looking for in a vehicle. Seth also allowed me to take a test drive and together with Benny B., worked out a sales price and trade in that I could be excited about and drive away in a new 2020 Tiguan SE, AWD. Anthony V., made the financing and registration part of things easy and streamlined as well....overall great teamwork!

Great service, polite, courteous and knowledgeable staff. Service was provided when I wanted it and car completed when promised. Called and discussed any necessary work that needed to be done

I loved every aspect of my car buying experience with Volkswagen. My sales person especially, Edwin Vazquez, was very knowledgeable with the Volkswagen products, was very funny, patient, extremely helpful and was a pleasure to deal with. I look forward to dealing with him and Commonwealth Motors again in the future and have been recommending friends and family due to my awesome experience.

Sales person was very nice and professional.Great price on now cars.Extended warranty too expensive.Over all. Great experience.This is our fourth car from Commonwealth motor.

Really liked the process of buying car there! Great price, great service, great people. Much better experience than some other VW dealerships in the area.

I had a great experience working with Jeffrey Mercedes. He worked with me to find a car within my budget and I couldnt be happier. This was a first new car purchase for me and was a very easy transaction. My daughter also bought a new car from him a few days earlier. I would highly recommend Commonwealth Motors and Jeffrey Mercedes. Now I have a new dependable car with no worries and it was actually a pleasant experience with no pressure what so ever. Check them out you wont be disappointed.

I had a very good experience at Volkswagen Commonwealth motors thank you five star

NEVER buy a car here. Sales people promise things they cannot do. In my experience I used to lease a car for 2 years and it was about to end on August, the sales people guarantied me that last payment would be cover by them but 5 months later I got a bill for the remaining month. Ive connected with the Finance people but they said the Sales person no longer work there and that they cannot make any clarification. I ended up paying the remaining month which I would not have any issue if they hadnt promised it.They lost a loyal customer, not as a dealership as the entire company.

Working with Chris Leblanc was a great stress free experience. Chris was professional, friendly and helpful throughout our first leasing experience. We are very happy with our new Jetta and look forward to doing business with Chris and Commonwealth Volkswagen again. High recommend giving them a chance especially if you are thinking about a Volkswagen. They had plenty of cars on site to look at and were more than happy to get me into the car I wanted even if they did not have it on the lot.

I am unsure why Commonwealth would say shop us last I shopped with them first and felt absolutely no need to go anywhere else. From my initial contact with Marshall to make an appointment to the service that I had at the dealership with Mark and Edwin I was beyond impressed. The entire team is polite and friendly- in my opinion true professionals. The guys went above and beyond to find the color Jetta that I wanted and I pick up my car in just a few short days. I am beyond excited ! Guys thank you SO much . I would absolutely recommend them to anyone and they have my continued business for sure.

I recently went to Commonwealth Volkswagen for my 40,000 mile service. The staff was very pleasant and informative of the service to be provided. The wait time was quicker than the estimate given. The waiting area is comfortable and they had donuts and coffee and TV to keep me occupied while I waited. It was an overall pleasant experience.

Nice facilty for servicing my VW. Staff is very friendly, professional, and helpful. Free wifi and drinks in waiting area.Prices a tad higher than local shops, but thats to be expected from a dealer.

Our experience could not have been a better one at Commonwealth. Purchasing a new car in a state other than the one we reside in seemed like a daunting task to get the correct registration, tags, etc...but both Chris and Marshall went the extra mile to ensure a smooth transaction and kept us updated on the process daily. These guys care about making the customer happy, unlike your typical car dealership and we never felt pressured to make a purchase we were not comfortable with. We love our new car and are very happy with the outcome of our purchase. Marshall and Chris are both valuable assets to the Commonwealth team, they deserve some recognition!

This was, honestly, the first time I have ever felt comfortable buying a car. Hans M is an outstanding, personable businessman who genuinely believes in his product and the wellbeing of the customer. We are moving to a different state, however, I would consider traveling back to Mass in order to purchase my next vehicle from Commonwealth and work with Hans again.

NO hassle, NO games, NO hidden twists, everything was upfront and with NO surprises right from the very beginning till the end!! It was the best dealership experience Ive ever had in my entire life. Im never going anywhere else again.

True to their name! Shop them last you wont regret it or as we say in our family we always shop them 1st to see the best price and then shop around just to be sure! They are always very upbeat, energetic, engaging and always courteous. We have been there customer for over 7 years and have bought more than 4 vehicles!

Hopefully the VW techs can figure out if codes from battery dying are the reason for other things malfunctioning with my convertible top and windows. And clear display warning that 2 back doors are open on a 2 door car. Lol

Returned our lease VW Passat.As usual, Benny & Mark B. were helpful & gracious!! Will continue to do business with Commonwealth Motors.

I would highly recommend commonwealth to anyone looking to purchase a vehicle. The salesman made the process easy, were not overly aggressive, and did not treat me like they were doing me a favor by selling me a car (unlike at some rival dealerships, who shall not be named).

I brought in my vehicle for maintenance and ended up having to get another car. Long story short articles were stolen from me I made numerous phone calls and was given the run around. I will never return there,and made sure all my friends and family never use them either. Very disappointed!In response to your reply, I do not have the wrong dealership. I worked with a sales rep named Tony. I still have the text messages proving I tried to claim my stolen articles and was brushed off! Secondly the vehicle brought in for service was not a Volkswagon. I used your service center because it was actually recommended to me. The cost of maintenance was so high I ended up purchasing another vehicle thru one of your sales representative.

Worst car buying experience I’ve ever had. I Had an agreement with sales rep (Hans), had my car appraised and left deposit, the following day I called in to finalize it by giving them the title etc... it turned out they made a mistake by 8grand, and we’re cancelling The sale.. commonwealth wouldn’t honor the agreement or Make an offer even close to which had been agreed on....I would avoid this dealership at all costs, conmen in suits....

My experience was excellent at Commonwealth Motors. I was very pleased by how caring and understanding both Matt and Hans were towards me. I was in an awful situation trying to get trade in a vehicle that I had purchased through another dealership and it depreciated significantly within 1 year since I purchased it and they did whatever they could to get me out of the situation to ensure that I would be able to get as much for my trade in vehicle in order to purchase a new car from them. I couldn’t be more happy with everything they did for me and going the extra mile to try and figure out ways to help me cancel my previous warranties, etc. I am so happy with the service I received and my family has been purchasing vehicles from Commonwealth Motors (specifically Volkswagen) for years and this is my first purchase and will definitely not be my last. I was very impressed by how knowledgeable both Hans and Matt were with regards to the financial aspect in addition to Hans overall knowledge of the vehicle and the process from start to finish. Thank you Hans and Matt for everything!

I had a great experience at Commonwealth Motors in Lawrence, MA, especially with Michael Carrera the salesman. He was very informative and very helpful without being to pushy. The staff in finance were also very helpful and walked me through the process helping me feel at ease.

I had an awesome experience at Commonwealth Volkswagen in Lawrence, MA. The aspects I liked especially were, Hans Malebranche and the whole Sales Team and their willingness to make sure you are completely satisfied with the vehicle you are purchasing.The pleasant and welcoming staff that truly makes you feel important and valued when shopping for a car at their location.The consideration of my time as a customer and making sure everything got done in a timely manner. They realized that my commute to the dealership wasnt short and completed everything in the same day so that multiple tips werent needed.Making sure I was happy when I left the property!

As soon I walked through doors at dealership I new that I be able to get car today. All friendly environment and great deals on car. After all everyone was happy, especially me. Just got brand new car with expectation and respect that customer deserves.

We are a multi lease household and love how easy transitions from one lease to the other has been. Great cars, service, sales etc. Thank you Hans :)

Anthony was great! He went above and beyond to make sure I was able to pick up my new car in a timely manner without a hitch.

My favorite car dealership. I only take my vw to this location to get serviced and will purchase my next car here as well.

Great friendly staff and comforting waiting room. Typically spend 30 mins depending on job requirements but overall a great experience.

NEVER, EVER BUY A VW PRODUCT AGAIN. Always caught a mile short of warrentee action. (Which always happens at a recall event!)$6000.00 worth of bad timing belt damage out of pocket, for what is now a N.A.D.A. $2200.00 value car!NEVER EVER AGAIN! NEVER! EVER!

For the service center. These people will scam you and take your money. Came here a little under a year ago for an annual check up on my Jetta. It was supposed to be a free service. I wait for about an hour and a half and a gentlemen came out to talk to me. He said that a part needed to be replaced on the back brakes. Apparently they were rusting. He said it would cost $45. I said okay go ahead $45 is alright. In an hour the car was ready again. It wasnt fully explained to me exactly what need to be replaced just that it need to get done and it would be easy. Because of this I didnt second guess them. When it came time to pay I was handed a bill for $480. Apparently the man heavy Boston accent made the $480 bill sound like $45. I explained that I had not agreed to this. When I gave them the go ahead to replace the part I said $45 sure I can pay that today. I was scammed. There were no apologies or acknowledgment of wrong doing on the part of the service center. I was told once the parts were on I needed to pay and they wouldnt take them off. I would NEVER recommend this place. Honestly the worst part of it all, is that my back breaks still squeak a year after they put this new part in. Whatever they did only made things worse. DONT GO HERE.

What a joke this place is I stop by to drop my car off for service since I was in the area. They didnt do anything I ask them to do they didnt balance the wheel they didnt check the brakes all they kept trying to do was upsell me on some wheel bearings that didnt need to be replaced. Stay away from this place I swear if I could give them negative Stars I wouldnt even give him a star at all.

Awful/Spiteful owner. They didnt have the color car i wanted so i had to go elsewhere. I even offered the sales girl, Scarlett $100 cause i felt bad.Now for service they took my appointment and cancelled it and tried to push it out over a month to spite us. Good way to earn future business. Go elsewhere where they actually care about their reputation. I was told the owner, Charlie, had them do this. Dont let them pretend they care about the community with their nonsense ads.Shop us last should be shop us NEVER.

I had to take my 2001 VW Beetle into the dealership after I suddenly lost my power steering. The staff there is so friendly and professional. They fixed my car very quickly and kept me in the loop the whole time. I personally dealt with Dave. He spoke in a way that gave me full confidence in him, the staff, and the company. If you need help with your VW, take it here!

Outstanding sales professionals! Very knowledgeable team. Minimal pressure... Great pricing.

We turned up ready to buy a car on the day. Showed up at 9am as soon as they opened. The poor sales associate was trying to find us cars to look at but between her not having a list of cars and prices to pull up and the stock of cars that were not on the lot or somewhere else on the lot, we drove one car in 3 hours. Went to another dealership down the road and drove away with a new car in less time. Not to mention they offered us a better deal on a certified car and an additional $1,000 for our trade in.This wasnt the sales associates fault, they just have a really bad system for their sales team to track inventory (she was using the website) and the inventory listed online wasnt actually on the lot. Poor management in my opinion.

This is the second VW weve purchased from Commonwealth VW. Very happy with the dealership. Sales and finance staff are very considerate and accommodating. Got a great offer for our trade and the purchase was easy. Our past experiences with the service department have been very satisfying. The entire team is terrific and they work hard to earn your business. You can shop them last but save yourself the trouble and shop them first!

Anthony Vancini was fantastic. He was thorough in his explanations, but also very respectful of my time.

Service visit was flawless.. Courtesy shuttle and all!

No hassle, professional, courteous. Every time.

Took my VW in for its first service, had an oil change and tire rotation. I even received a complimentary wash as well! Always loved Commonwealth as a dealer not because I live so close but because they are a quality run family facility! My parents bought cars from them since the early 2000s.

Had everything I wanted, easy to work with, ask for Hans, lovely person to work with

Great service and trustworthy service advisers.I have been using this dealer for the maintenance of my 2006 Passat (2 years). The hourly rate is identical to the regular garage down the street. For the same price I am getting factory trained technicians and warranty. I have always dealt with Mark Defrancesco. He is very honest and explains all the suggested repairs. I really like that he understands that it is a 10 year old car and never tries to push me to do unneeded repairs. Always gives me a great price as well. I am in and out the same day with great shuttle service to and from work.

I originally had a Honda HR-V in mind. Our salesperson, Jesse Allen, was great to work with, but it was simply out of our price range. We wanted to keep working with Jesse, so we decided to look at VW Jettas -also at Commonwealth. Jesse kept working with us the next day and helped get us a great deal on an awesome car. Marshall Daniels and Benny were also a pleasure to deal with.

Helpful, quick, nice facility.