Had hit a deer in my new work van. They were a preferred repair facility through my insurance. Took a while to acquire all of the parts but that wasnt their fault. A lot of parts were on backorder from suppliers. Car star did a great job on the repairs. Would highly recommend.
Car fender and taillight needed to be replaced. Some banging out and painting needed.Very good at providing updates and paperwork. My insurance company recommended them and I am not disappointed. Quality place
Everyone was very professional and friendly. Kept me updated on the progress of my cars repair. Would definitely recommend to anyone who needs to have their car repaired.
I had dents fixed that were caused by another driver opening her door into my car. They worked with the insurance company and set up my rental. All I had to do was drop off my car and pick it up when it was finished. They did a great job on the fix. Im very pleased with it!
I was looking for someone to repair a small scratch. Scratch n Dent.35 minutes and $1100+ estimate later, I decided it didnt look that bad.
The personnel really did a nice job on restoring my vehicle after my cars run in with a deer. Would definitely use and recommend them in the future.
Once again the folks there did an outstanding job on my truck. Communicated well with me on the progress. Thanks again!
Great friendly staff, helpful. But need to pay better attention to customers when they are showing the damage. If we say the vehicle didnt have this before the accident then usually that means it should be fixed.With that said the end result was fantastic. My car looks great. Sorry I didnt finish this review before adding the good part on.
They are a blessing and are so professional and awesome 👏 thank you so much great work pleasing people
Great job! Fast and efficient, very friendly staff.
They were very professional and updated regularly on the progress. The body works looks brand new
After hitting a deer, my car was so ugly! Car star made her beautiful again and kept me updated every step of the way!!!
Friendly and helpful staff. Did a thorough review of damage. Very pleased
Gave insurance estimate for my damaged Mustang. They were quick and efficient, helping me receive my total loss payout within 2 days.
The folks at CarStar in Lawrence were great to work with. My car was in due to an insurance claim and they did everything that was scheduled to be done in the timeframe they promised. James and Jeremy kept me updated on all the work being done to give me complete peace of mind! I highly recommend this business!
They did a great job and got done early.
Quality work done in a timely fashion. I would recommend this business.
Customer service is clearly a priority. Very friendly staff; Overall a good experience and have a good turn around time for repairs. They are also good at updating you through the process and being transparent with what is being done with your vehicle.
I have been to this place of business a few times before and was satisfied. This time I was not told directly but found out later in an email that I would not be able to be taken care of for quite a few weeks. The estimate was not sent to my insurance company for some strange reason . Eventually I had to go to another place to get my car repaired
Had an exceedingly great experience dealing with Lawrence Carstar! Jeremy Snapp was a wealth of knowledge, extremely courteous and communicated thoroughly throughout the entire process. My repairs were phenomenal and completed 3 days earlier than initially anticipated. I even gave Steve a socially acceptable 6’ separated “high five” when picking it up. Great work!
Took my Camaro in for fender repair. I was given daily updates on my car. After I had paid and was going to leave my car would not start. One of their employees(he didnt give his name) came out and got my car to start(my fault, old battery). This business has quality employees and I highly encourage taking any car body damage to them!!
Steve helped me. He was very informative an very detailed with explaining all the steps. He helped with car rental on same day brought car into them there at car start. It was there waiting for me. He thought it would take 4-5 days. He called each day to update me on car.He. I was surprised 3 days later saying car was all done an ready to be picked up an that was nice. SO fast. Looked great when got there. They washed my car also. Car star was a great place an Steve really helped this to be a great experience. Thanks Steve! Will be glad to refer YOU. Thanks so much! Sam Beckner (Shirlee) 😄😄😄
They communicated very well with the process of getting my car fixed. I was given updates twice a week. The work was finished ahead of schedule, but was very well done. I even got my car back cleaned inside and out. I am extremely satisfied with their work.
When I reached out to CARSTAR after my vehicle was damaged, I wasn’t overly familiar with dealing with the insurance company, but they simplified everything and walked me through it all. I didn’t have to worry or stress about any of it because they knew what they were doing and they were polite and professional too! They kept me updated on progress, finished everything right on schedule and the car looked even better than before. Also, the fact that they have Enterprise rental pickup and drop off onsite is super convenient too. Would HIGHLY recommend 10/10!
I would recommend them to anyone. They did a great job on my truck, communicating, very professional, friendly and got the job done in a very timely manor.
Had a wonderful experience at CARSTAR! They really took care of me and made sure all repairs were done, and of course, stayed in contact with the insurance. I really do appreciate Steve and the team for getting the job done quickly and efficiently! If any further issues arise, and hopefully they don’t hahaha, I will be bringing it back to them.
Carstar finished my repairs on time, leaving my vehicle clean and ready to go. 10/10 would use Carstar again.
Excellent service from start to finish. They called me twice a week just to give me an update status of where my truck was in the process. They also finished 1 week ahead of schedule. Very pleased with them painting of my truck and I would use them again.
Repaired as expected. Good work. On time service.
The timeliness and professionalism this place offers is outstanding! I got a phone call every few days to update me on the progress of the bodywork!
This shop is the friendliest and cleanest business I have ever seen. The employees there are so nice and informative. They kept me updated on the whole process of my vehicle being repaired. Just In time for Christmas. 2 Thumbs Up! 👍🏼👍🏼
Very professional and clean. Took less time than quoted which was a pleasant surprise. Great work. Can’t even tell it had a booboo.
Steve and the guys at Carstar we’re very professional, informative and friendly. I was kept up to date constantly and they even finished my vehicle early! It came back home looking perfect and drives even better than before our accident. I would recommend these guys if you want fast, friendly and quality service.
People were very nice. They remembered me when I picked up the car!
Carstar of Lawrence provided a very stress free experience that exceeded my expectations! Jeremy and Thomas are very efficient and great at what they do! Thank you for taking care of all of the rental/insurance details. Amazing service and my car looks great!
A representative called me twice a week to give an update on the status of repairs for my Jeep.I LOVE that the repairs were done ahead of time too!!
Great Experience. Fast. Kept me up to date on the progress. Couldn’t have asked for a better experience. Thank you!
Did a great job, very professional and courteous. Also finished the work ahead of schedule.
They did an amazing job on my windshield. They had it fixed within a day of my insurance accepting the quote. Everyone I talked to was extremely nice and helpful. The building was clean and precautions in place for Covid-19. This was one of the best experiences with having my car repaired.
Everyone was friendly and helpful. They fixed the bumper on my car in just a few hours. They also made sure to sanitize the interior of my car before I picked it up.
Very friendly, prompt and customer first mentality! Did excellent repay job, great communication withe through out the process and made working with insurance claims super easy! Highly recommend!
Excellent customer service and speedy work!!
Good quality work. I brought my car in for a minor collision repair and they managed to repair it fast and looks like new. I received periodic updates and overall great experience.
First class pro treatment from beginning to end. Local dudes doing good work. Rick was very good and communicated VERY well throughout the process. They were one of preferred shops on our insurance which reduced hassle. Really good experience all the way around.
They were very professional. They kept us update on the repair process and any delays. They had the car fixed before they their deadline and even vacuumed the car for us. The car looked really nice when we got it back
Stopped in for an estimate on some unexpected damage. Took about 10 mins. And they emailed me the estimate a couple hrs later
Easy peezy! Collision repair looks great and vehicle left very clean!
They were fast, efficient and very professional.
Steve really looked out for us and made sure our vehicle was safe. Smooth and friendly process! Amazing customer service.
Very professional and communication was awesome. I would highly recommended them!
Very quick turnaround, billing was as expected. Car looks great.
They were very friendly and did an amazing job and I got my car back really fast. I would definitely recommend to everyone!
Overall, the whole process went very smoothly. They sent updates on my vehicle periodically, so I always knew what was going on, and they got my car fixed up ahead of schedule. Excellent service!
They were professional and courteous.They made it very easy to go through the whole process.
Carstar is as professional as it gets. The body work they did is flawless. The work was finished ahead of schedule.
It was great, got job done way before it’s initial due date
Very pleased with overall experience and would highly recommend Carstar
They’ve done body work on two different cars of mine over the last few years, and I was really happy with the final product each time. Good communication, fair estimates, quality workmanship, great customer service. Highly recommend!
It was very easy to interface with my local Carstar to obtain an estimate and schedule a repair appointment. The repair was done quickly and everything looks good.
Carstar did an amazing job fixing my truck after hitting the deer. I would highly recommend them if you ever need to have work done. Customer service was excellent Steve kept me updated as to everything going on with my truck.
I have always used a CarStar facility to provide repairs of damage to my vehicles. They have always provided excellent service which is also guaranteed for workmanship.
They were very courteous and did a wonderful job repairing our vehicle’s bumper.
Great experience! Excellent customer service and a great paint job. In and out of the shop in a timely manner. Highly recommend CARSTAR of Lawrence for all your body shop needs.
Went here originally because my car was hit in a parking lot and this was the best-rated repair shop in town. I didnt want to go to KC to the dealership to have my car body fixed. No issues with the fix and they were kind and professional. When I came back a couple months later because the same panel had an issue (wasnt due to their workmanship or anything), they were able to fix it for me because of their warranty without any fuss, since something came up in the repair and they decided to cover it under warranty. Wouldnt hesitate to come back or recommend.
Good job on repairing my 2012 Nissan truck. I especially appreciated the regular progress updates. Seamless integration of billing with my insurance company. This was my second time using Carstar and would do so again.
Very pleased with my experience from start to finish. They gave me an estimate and told me about how long it would take. They kept me updated on the progress like they said and had my auto ready in the amount of time they originally told me. Would recommend them to anyone.
Steve Is great. Very personable. Great with customers.
CARSTAR was helpful, punctual, and I felt like they cared about my needs!
Great service! Very friendly
Took a while.
Great customer service were great in keeping in touch and keeping me updated on my vehicle.
They were great-had my car ready sooner than expected and so clean!!!
I brought my truck in for hail repair. Everyone was helpful and professional. My truck was done early and looks great.
Fixed my car, made it look as good as new.
Everything about my experience with Carstar was great. They kept me up to date regarding the status of my car twice a week. When the car was done it looked brand new. I highly recommend Carstar!
My experience was a positive one, I was making arrangements for repair of our car from out of town and they made the experience a good one. They were prompt in getting the car moved and settling with the insurance company.
I backed into a truck in the parking garage at my work (embarrassing!). I smashed the taillight pretty good and manged to pull off some paint. Anyways, that was the first time I had ever hurt my car enough for actual body work. I was pretty anxious about the process but the guys at Car Star were friendly and answered all my questions! That put me at ease. As far as the work the did on my car- OUTSTANDING. They washed the car and even vacuumed and dusted the inside. The car looks brand new, inside and out. The work they did was completed in a timely manner as well. While I hope to avoid any future damage to my car, I will definitely be coming here again if need be.
Body work done awesome work thanks carstar
This place does an amazing job
They were very helpful, kind, and willing to answer my questions when I totaled my car, was stressed, and had no idea what I should be doing.
While they were working on my car there was great communication, and they finished a little bit earlier than originally anticipated. Im very Satisfied.
Dropped off my truck for repairs. Did a fine job. Personable and professional staff.
Quick service. Great communication. Excellent coordination between Carstar, the insurance company and the rental car company. Would use again and recommend to friends.
2nd time using this place. They exceed my expectations every time! Steve updated me through out the week and I got my car when they said it would be done. My car looks brand new again too! Let’s hope I never get in a wreck, but at least I know I have a place to go to when it happens! Thanks y’all!
Steve was great. Perfect job on time with no surprises
All employees were extremely helpful and friendly, especially Steve. Car Star called regularly to update me on repair progress, and the job was completed sooner than originally estimated. Would definitely return for future repairs (though I hope I wont have to!).
Worked with me to have all of the required parts onsite prior to doing the repair work. This allowed my vehicle to only be down for 1 day.
This was the second time I have used CarStar. My experience on both occasions was exceptional. All of the staff are the best folks to work with. Very polite and detailed. Whenever the need for car body repair is required, I will always go to CarStar.Thank you CarStar Team.Pat Payne
The updates on my car were great. Service was great & car was done very quickly.
CARSTAR was fast and provided excellent customer service. They gave me regular updates on the status of my car. Thanks!
Did a great job.
They do awesome work!!!
Had absolutely no problems with this business. Everything was taken care of ahead of time, picking the truck up two days early.
Positive,helpful pleased with my experience.
Great job. My car looks brand new.
The most helpful and knowledgeable staff!
Quick And Very Dependable
Great service. Would not go anywhere else.
I had a good experience, they were thorough.