I have taken 2 cars there on 2 different occasions for Inspection. I super love the customer care and professionalism.
Moved from PA to here needed my car inspected so i could transfer it. Hassan was amazing. Did the inspection let me know what needed fixed told me i could get it done there or anywhere else and bring it back within 30 days from him to check the failed items. Had them do the work, they found something that was missed during the inspection and did it for free (would have increased my bill by almost $500). Walked me through where I needed to go and what paperwork I needed to have to get everything transferred and let me know about Marylands inspection laws. He also let me know what i might want to get fixed if i wanted to put more money into the car (15 years old). I am bringing this car and any other car I get to him no doubt.
I came in based on the reviews to get my state inspection and Hassan was great! He is a very honest man who will give you a fair price if you need repairs. He also has wonderful customer service and builds great rapport with his clients. If anything is ever wrong with my vehicle I’m taking my car to Excel Auto.
Friendly people. Great service! Definitely recommend.
Great people here! Very happy with service today! Five stars!!!!
Hassan is very helpful and was accommodating to my schedule. Service is good and done in a timely manner.
Its always difficult to find a good mechanic when moving to a new area, and luckily for me I found one on the first try. I brought my car in for Maryland safety inspection and Hassan and his team did a wonderful job. I ended up needing to replace a couple tires, and he showed me pricing options, gave me some information on each option, and let me make my own decision without any pressure whatsoever. Then in one of them most stunning displays of customer service Ive ever experienced, he offered to give me a ride home while they waited for the tires to be delivered! In the end I walked away completely satisfied with the quality of the work and the level of service I was provided, all at a price that I felt was very fair. I can officially say that Im now a loyal customer.
Excel auto is such a great find! Hassan is truly an amazing business owner - he is honest, kind, and caring. He offers his expertise in a way that keeps his clients’ best interests in mind, and doesn’t just see dollar signs. He is extremely family friendly; he welcomes our rambunctious children into his waiting room and is patient and kind with them - he even remembers them by name every time. But most importantly; he gives expert diagnostics and repairs at fair prices. His explanations are thorough and he makes you feel comfortable and knowledgeable before he begins the process, and that is truly priceless. Thank you, Hassan for all of your wonderful work!
Fernando was very professional and courteous. He was able to see me and asses what my cars issues were the day I dropped my car off. Communicated well and made sure I understood the work that needed to be done and the associated costs in a respectful and non-demeaning/condescending way. Didnt try to sell me up on any extra work or bend my arm to go through with his suggestions; he did explain the potential repercussions of going through with his suggestions vs. doing otherwise. My car needed new calipers, front brake pads, rotors, and likely new brake hoses and now my car isnt squealing when I turn the wheel and doesnt grind when I hit the brakes.Been looking for a new mechanic and I think I may have just found one.
Honest service, friendly and on time!
Hassan is a great mechanic and he builds personal relationship with his clients. Something that perfects his customer service.
Made a repair back in February that cost me a significant amount of money $1000+ just to have the same problem a month later.I havent drove the car because it would not start. If someone is paying this amount of money, I would expect them to do a very good job. I just got off the phone with the mechanic of another shop telling me if I was sure that my timing belt was changed as well with the water pump. Are Excel Auto Center making repairs or just saying they are to take hard earned money from customers?
The best in auto safety inspection, all other stores wanted to charge me $2000, Hassan charged me 282 only and he fixed everything!
An honest mechanic shop where the owner stands by his work.I first went here when another shop refused to stand by a repair that broke back down 5 minutes off thier lot.I had a problem with breaking down avian some time later after being seen by Hassan and he stood by his work even weeks later.I trust exell auto with my car any time and he even helped me find a replacement when my old car was getting to run downYou cant do much better then trusting Hassan
The service here is the best I have ever experienced from a Auto Shop. the price is fair and everything is explained ahead of time.
Several weeks ago, I need to repair the flex pipe in my 2001 Honda Accord and I took the car to Excel Auto Center. The owner told me I could either change the whole front pipe or just replace the flex pipe. The price for the former is around $329.9 and the price for the latter around $169.9 before tax. Since I was in short of money, I asked them to just replace the flex pipe, that is, to weld a new piece of flex pipe.After the repair, I found some annoying rattling noise came from under the car. I thought it was about the welding. So, I took the car to Excel Auto Center again. Then, we found the noise came from the converter. I told the owner my converter was totally fine before the repair. However, he did not think so. He argued my converter should be bad before the repair. He said I asked him to replace the flex pipe. Now the flex pipe was fine. So the noise from the converter had nothing to do with their repair. He asked me to go away to check the converter by myself. Since at that time, I am not 100% sure that my converter was good before the repair, I left the shop with a noisy car.In my heart, I highly suspected that they damaged the converter. But I do not have proofs.Later, I cannot stand the noise. So, I decided to buy an OEM front pipe and an aftermarket converter and replace them by myself (The OEM converter is very expensive, around $1000). Today, I did this. I took off the converter and the front pipe off in one piece since I was not able to separate them under the car.After installing the new front pipe and the converter, I took a look at the old piece. I found something was inside the latter part of the front pipe which connects the converter. But I could not slide it out from the open side of the front pipe. I realized this something inside was the cause of the noise. So I took some effort to separate the converter and the front pipe. I found there was a steel tube left inside of the pipe. That tube moves into the converter and makes noise. I guess Honda Accords front pipes have inner pipes. When the front pipe was cut, the inner tube was loosely left insider.I do not know if the tube was left inside on purpose or not, perhaps not. But I do think the repair is not well done. So I think I should I ask for a refund.Just now, I called the owner and told them I found the the real cause of the noise. However, he did not believe me. He said he had never heard of this kind of inner tube thing. Then, I made a mistake. I lied about one thing. I told him the discovery of the real cause was done by a dealer, thinking this would convince him. Then he asked me to bring my car together with the dealers report and he would talk with the dealer. Since I do not have a dealers report, I have to tell him that I lied about this and I made the discovery by myself. Then, he said I was a lair and handed up.Since I made a big mistake about lying the dealer made the discovery, I would not ask for a refund again. However, I want to share my experience with you. This might help you a little when you want to repair your cars in shops like Excel Auto Center.I do not mean to convince you with this post that Excel Auto Center is very bad. I just want to share with you my real case. From my personal experience, I can only give it at most 2 stars.There is also a lesson from me. I really felt shamed about lying. So, the lesson is this one: Do not lie, even just a little. It is for ones own goodness. Also, in some cases, other people, including those who do something wrong but never admit, will use it to deny all your reasonable requests.This description is 100% true with my current knowledge.By the way, there is another fact: I also found the mental gasket between the front pipe and the engine was missing when I took off the front pipe. I guess they did not put back the gasket for some reason but just put some sealant there which would only work for a short period of time. This might be the way for them to get returned customers. But this is just a guess, which might not be true.
Professional, very reasonable, fairly quick- what else you can ask from auto shop
Honest & sincere service. Been using this place for 8 years now.
Staff was gruff and rude
Hassan is the best! Honest mechanic!