I pay 120 a month for gigabit. Have limited amount of data usage like its a 2010 phone plan. I get buffering when video steaming . It randomly shuts off several times a day for 5-10 minutes. Recently they have been going down for hours at a time. Nothing personal against this location, but cox is terrible. The best part is they have a near monopoly in Vegas so you dont have a choice.

Now this is how a store should be ran! The day I went to this location it was 119° F outside! One of the employees stationed at the door opened it for me as I entered the store and wished me a pleasant greeting. The attendant behind the counter I showed me forward quickly after dealing with her present customer. I had multiple items and multiple issues to handle and the employee behind the counter was so knowledgeable and well-trained that she went item by item issue by issue and tick each box off quickly, efficiently, and satisfactorily! The employee behind the counter then wished me a wonderful day and I return the gesture and as I went to leave the store the same employee who opened the door for me to enter open the door for me to exit and also wished me a pleasant day and I reciprocated. If this Cox location is out of your way please add the tent or 20 minutes it might add to your trip on to it because you will be handled swiftly, professionally, efficiently, and most importantly each of the aforementioned actions will be done with a smile and that is a rare commodity. Thank you Cox for caring about who you hire, how you train them, and caring enough about who you put behind that counter because they are the face of your company and the people at this store deserve 10 Stars not the five that can give them!

Daaam my bill is over 210$ every month!! Its costing me an arm leg for these prices!! Next month they gonna see me hopping in da store with 1 leg because daaam i do love my cable so much but Im dying from monthly prices please cox hook a brother up at least a soda or something

Went in last Monday to get a modem/router changed out. I was in and out in five minutes which was great. However the rep who helped me never actually activated the unit so I spend another half hour on the phone with support when I got home. I appreciate the in store staff trying to get my issue taken care of quickly. However I would happily been in the store longer if it meant they did what they said they did.

The crew is helpful and pleasant to us customers. They explain everything to their customers. All five who were working today were very informative and nice while helping us.

My cable installer NATHANIEL was AWSOME‼️He was PROMPT, POLITE, KNOWLEDGEABLE and very EFFICIENT ‼️THANK YOU NATE ‼️YOUR THE MAN ‼️

The guys who work here DO NOT WORK FOR COX! Be advised the building says Cox and they wear cox shirts but DO NOT work for them. Furthermore they r EXTREMELY RUDE! Theyre not helpful and have no business working in any sort of customer service capacity. Go somewhere else if possible and save yourself the grief!

Went to return equipment as cox is just expensive for no reason .The employee who helped me was nice and understood why I was canceling service with them .

The retail location staff was friendly and helpful.

Theyre a 3rd party people dont waste your time.

I dont know if all the stores are the same way, but everytime I go to pay my bill the total is different, half the time they give you incorrect about products and services, and Ill price a product or service on their website before going and get a different, higher price in store. Also, most of the time the staff cant answer simple questions and I end up going to the company website and chatting with online help to get accurate information. I would like to see the employees perhaps trained better or required to know more about the products and services they offer.

I called and asked for the tech support # the guy gives me a number to a las vegas hospital. I thanked him and said no problem knowing he gave me the wrong info. These are the people you hire.. jokesters???? It must have been funny to him... well.. the jokes on him because i called corporate in Atlanta

Dishonest and absolute SH*T company. Terrible service, terrible customer service.They did not honor the advertised price AFTER signing up for service and taking my payment information, they raised the agreed upon amount. Still to this day the refused to change the pricing back ( I even have screenshots of all of the sign up process and pricing). Every rep I talked to made up a different story as to why the price is higher than what I signed up for, none of them even had the same excuse.I have now realized they have been charging EVEN MORE than the EVEN MORE that I was paying. They tried to sneak it in due to the account being on auto pay.DO NOT USE THEM. THEY SHOULD BE SUED AND SHUT DOWN, THIS IS FRAUD.

This place is great we literally pulled up at 6 right they were about to close and they were ready to leave they still helped us with five start customer service the manager was amazing every single employee was amazing they didn’t have to help us but performed above and beyond customer service for us. I literally can’t give them enough credit they made a customer for life with their customer service.

Gerardo and Karl you best we love you

I went to trade in equipment and I was done and out of there in less then 10 minutes. Only a few people are allowed in at a time, everyone is wearing masks, and the workers are really friendly!

They provide great service and knowledge. Got me a two year deal for less than what I was paying added a phone.

Been to this Cox outlet several times now over two years time. Never really get what I came for, and they always incorrectly tell me Ill need to pay a monthly fee for their service or equipment (total lie since its all included in my HOAs contract with Cox). Dont go here and never accept what they tell you.

Ever since New Years my wifi has been dropping a lot more frequently.Thats fine, Ive gotten used to it before 2021. But now my ping has been fluctuating from anywhere from 500-1000 and even higher often. I recently upgraded my modem and router significantly and got a better Internet plan. But now games are essentially unplayable. Im already dealing with wifi dropping during my classes or AP tests, now youre doing this? This is ridiculous. Dont you think its sad that I have come to accept and expect your wifi drops? And now this is happening? Why is the ping so horrendous?

Called to get internet service. Was told my information would be sent to retail store...arrived at retail store and no info received. Was not informed to bring my modem in to activate after informing the gentleman I’d be using my own modem. Poor communication and service. Do better.

Service was good.

It has a comfortable sofa while you wait. If only they served beer haha. Nice working A.c too. Every one was nice

Very good costumers services to the costumers I will come back to open internet service again

Great service from Antony Cortes at 9240 W. Sahara Ave. Thanks, very nice and polite !! and solve my problem very fast !! thanks again .

Quick and easy!

Over charged fees left us to cancel our services they would not work things out with us argumentative and disrespectful customer service. The guy who came out to pick up our box was probably the nicest person!!

In the middle of the pandemic when kids doing online school they CHARGED MORE AND MORE MONEY FOR THE INTERNET,THERE SO CORRUPTED THEY DONT CARE ABOUT THE CUSTOMERS!!! I GO WITH CENTURYLINK IS HAVE PRICE!!! BETTER SERVICE!!!

My modem was giving me problems and I took it into the store and they replaced it without a question. Fast and courteous service and I appreciate their hard work during the pandemic .

He was very helpful & friendly.

Was kind and sweet wiling to help me

Very nice. However I still have not received the email. It had been over an hour. She stated she was sending it then.

This is the worst company Ive ever dealt with in my entire life! I was forced to use them because the apartments that I live at signed up with them and require it out of the tenants. They dont have enough employees in the store to take care of people when they come in in a timely manner. When they do deal with you they dont know what theyre doing. And also make sure you get a receipt when you return your equipment. They will take advantage of you anyway they can.

This store and their employees are great. I was helped right away and they took care of my questions

They can only sell you stuff they cant do any form of router exchange or anything like that plus the guys are rude

Ive been to a couple locations, but Daniel at this location is the best. He will go the extra mile for you. If your gonna start service with cox, go see him here first. Ask for Daniel. Youll be happy with the service.

There was a wait because of Covid, but overall good experience. Very professional sales girl.

THE BEST! OK, is this the fanciest Cox store in Vegas? Not exactly... The flashiest? Um, no.Now the IMPORTANT stuff: THE friendliest staff! THE most helpful staff! THE most knowledgeable staff! THE best stocked store!Well worth the extra time and effort to come to THIS store if youre anywhere close to Rainbow & Charleston!God bless and take care...

Good location to return items but for other services you would save time going online.

In and out in less then 30 seconds. Great costumer service backed up with professional staff. Would highly recommend to come here when dealing with internet

I came and signed in. 10 minutes later some other man walks in and gets in the que to be helped. He was helped before me and when I asked why did they skip me they said because the other guy called in ahead. I called ahead aswell and they told me to just come in. It wasnt fair that they let some other person get special treatment and just told me to wait. Did not have a good experience. When I finally got called up they told me that they were not able to give me my equipment when they had told me on the phone that I would be able to get it. Thanks for nothing Cox.

QUICK AND EASY. PROBLEM FREE

Its a great authorized retailer, you get in and out pretty quick and they are always friendly.

Best cox retailer for sure, very helpful, 5 min wait time, friendly and helpful staff!

Very busy when I went in. Most were helping people, trying not to have the customer wait. This is good. However one guy was more busy entering in work he could do later, instead of helping his colleagues move the customers along. That, and the guy could have been more helpful of where and how to set up wifi networks. Nonetheless was a quick trip.

Why do I pay for gigablast when the fastest speed i get now is 240 mbps.. such a ripoff.. they wont give any discounts

The parking is really horrible and the service is really super slow. They can be a lot more efficient and it falls into that. Rainbow Charleston Plaza that I made a review about people in the parking lot are just way too fast for it to be so small accidents happen all the time.

Friendly Customer Service

Even though it was fairly busy in the store at the time we went we were still helped quickly. The gentleman that helped us wasnt too friendly but he was very knowledgeable and explained our product and services very well.

This is the worst service i have seen all over this country,i had been with cox for a long time,but after my experiece with the guys in this store,i decided to change to another internet provider

In and out quickly, employees are very professional, polite, and friendly.The gentleman that assisted me was able to answer my questions in a timely manner and everyone worked hard to keep a line from forming which is good because it appeared to be a pretty busy time.Extremely satisfied with my visit!

***PHONE REPS REVIEW***Worse company ever. All their customer service reps are unprofessional and are never able to fix any issue that I call them about. They always transfer me back and forth. I was paying $91.84 a month and just moved and they raised my price to $220 . They said because the rep that submitted my transfer order did it wrong so I am pretty much losing my price of $91 a month because of his fault? Then they tried to offer me a deal of $170. How do you compare 91 to 170? Definitely going to corporate for this one. They need to train their staff better or hire more professional repsBy the way when I ORIGINALLY signed up I signed up for a 81.94 deal for both cable and internet. Then after the 2nd bill they raised my bill to 130. Exact same thing. Corporate went back to phone conversations and honored the deal I signed up for just because of all the WRONG information SEVERAL of their reps gave me. So over this company.

Went in to pay my bill after it raising out of nowhere. A lovely young lady named Katie helped us and explained what was going on in my account and even fixed our slow router problem buy informing me that my router was old and upgraded me to a new one and activated it for me. She was so helpful and so polite and thorough, even with my tons of questions. Very glad to have went in and received this kind of customer service. Thank you Katie.

This Review is for Cox Service not this store. 2-3 times a week the internet/TV go out for several hours. They keep saying its unplanned outage and blame it on all the people working from home. No excuse as you collect a lot of $$$ from customers and need to improve the service.

Great services here

Not crowded in and out

Not bad, not good....make sure you go early or it will feel like youre at the DMV!!

Horrid service! You cannot contact them for help... unless you have literally all day the service is horrible don’t do it

Little wait but excellent customer service!

Go to this location (never Rancho). Excellent service from this COX retailer. They answer the phone and never a wait.

Quick and easy. Had to switch out my older modem. Got the Panoramic.

I just requested to pick up an equipment and the person on the phone he said I can step by any store, unfortunately this location has a host really bad attitude, not sure why .But he didnt even letme explain him the reason of my visit.Very rude person.So I just will drove other location.

Very nice and great service ron

5 stars! This is a great location. I received great service from Jorge, he was very kind, helpful and informative. Ended up getting the Silver Bundle and I love it! I recommend you go to him :) Awesome customer service.

Its cable which ya gotta have and fast internet

This location definitely needs to go over the basic concept of customer service with some of their employees.

Parking lot cramped but good service

Worst internet service I’ve ever had. My husband is in the military so we moved from Delaware with great internet for a third of the price. We move here with less options for internet and pay triple the price.My job requires me to have reliable high speed internet. I think it’s ridiculous they also won’t give a military member discounts off a military installation in their own home. Because of the lack of military housing on the base he’s stationed at, we can’t live on the installation.Then, they also require $75 to come out and check. Makes me sick!

Super friendly staff. Was in and out

Rude service and long waits

Arrived just after store opened. Computers down and long line. Had to wait an hour just to pick up a router. Staff was friendly but operations seemed a little unorganized. Only one visit so may be better than my experience at other times. They will defiantly try to up sell you while your there

Friendly staff but the waiting time is pain in the a.. (like always).

They worked quickly with me. Service was good and were open late enough for me to be able to finish work and make it in time to pick up my internet modem.

Extremely helpful! Karl made sure that I understood how to do the instalation and answered all my questions thoroughly and patiently. Highly recommended!

I can only get cox in my bedroom. But I need cox in my living room, kitchen, everywhere. I tried getting cox on my living room tv but I can’t get it to come. I need a real man to come out here and give me cox all over my house and not just my bedroom. I read other reviews saying their cox service is quick and friendly, but I need some long lasting, quality.

Open on Sunday, unlike Cox official store! The two gentlemen working 12/9/2018 at lunchtime were very courteous, efficient and effective! I was here a year ago and only had problems with swindling staff. It seems a change in personnel did the trick!

Nice well versed staff willing to help. Checkout speed is okay but can get slow at peak times

You guys got to lower your prices or your going to lose alot of customers including meAlot more people are on fixed incomes.

Great service!! We walked in at 4:15 & were all done by 4:27 ..!! Asst Mgr Geraldo helped us with what we needed, explained what we needed to do to do it ourselves !! We are definitely going to do all our business at this location!!!

I want to say that the staff at the retailer was super friendly, but I cant.

Cox reps are nothing but a bunch of liars very deceptive for a sale, I thought I was just upgrading my service come to find out I was charged $100. For changing my plan, I was also given 2 choices of service plans and I chose the one with a year service agreement, then they proceeded to send me a 24 month service agreement, which I was told comes with the security plan. Very irritating, I wouldn’t have changed my plan if I knew I was going to get charged an extra $100.

Great customer service. In and out very quickly..... Very happy...

I prefer to do most of my transactions online, but this is the second time Ive gone here. Friendly knowledgeable staff, this location is great.

I accidentally enrolled in auto pay when trying to pay my bill online. They were very helpful and fixed the problem right away. No waiting, I was seen immediately. Great customer service.

They are the worst, a data plan in todays world, I will find a way to drop then

Staff were nice and pleasant and the man there got me rolling in a few minutes, but this store is Empty. Imagine an apple store with nothing on the walls and too large displays in the center of the room of the same thing.

This branch has the most outstanding staff! Especially George & Cris who are very accomodating, friendly and awesome!

The cox boys were super helpful & assisted with all our cable needs! Wonderful service, wonderful faces!

It’s like going to the DMV when going to these places. It’s hot, it smells, and it takes forever. There are only 2 employees working here with 14 people in the store. This is unacceptable!! At the very least, the temperature should be comfortable and there should be more seating area.

Very friendly staff. took care of the issue and guided me really well.

I will never order Cox again they are thieves.

Football sunday! Not crowded, friendly, quick service!

Awesome customer service very nice and helpful Alex helped me great guy

Was greeted when I came in. Had 1 person in front of me. Service was quick and friendly. Even though I was canceling my service.- 1 ⭐because of location and Parking.

I was quoted $89 plus tax with a $67 deposit. When i got to rainbow store. It went up to 89.00 + 16.00 + plus tax. Looks like you could make your minds up longer thN 24 hrs to go up. Cox getting reputation for hidden charges. Just saying.

Meher needs more customer skills as a Cox representative in the Store.

I went in to pay off an old bill and to put my cable back on. The store manager quoted a $150.00 deposit. I agreed. This was to lock in a price for five years. I return the next week with the $150.00 he then told me I needed $350.00. I was so humiliated after taking 2 buses in the heat. I felt like I was talking to an auctioneer. I am a senior lived here for 47 years.What a joke. Its not that much TV watching in the world. This package had only 3 or 4 channels I watch!!!$350.00 Deposit REALLY COX CABLE!!! Shame on you!!!!

Nobody answers the phone, I wanted just the internet plan and the guy gave me a phone line including saying its cheaper with it, and it was an awful deal. My internet is slow. I told them I get paid on 15th and 1st and they didnt set up a payment arrangement like planned and my wifi went off.

Just want to say that by far this store has one of the best customer service, they made my experience easy and seamless....I have dealt with the Sahara location and phone customer service and never have been treated the way this location treated me....the manager was very patient and the sales rep too...they listen to my issue and I got a resolution in no time!! My husband and I have been clients for about 3 years now...and I can say out of the 3 years this is the first time I can say Im satisfied with cox customer service, we didnt have to talk to 10 different people or had to wait for 2 hours to get no resolution!! Thank you Rainbow team!!

These guys here are so helpful, polite and always provide top notch customer service. Thanks Meher, you are AWESOME!

Joel was of great help..clear n worked at doing his best to get me a better deal. Asked for advice from his co workers. When you are patient with others they are patient with you. Thank you.