Very good customer service, I’ve been using this business for over five years never had any problems. If there was any issues they’re always resolved quickly and pleasantly. I would recommend this business to anybody seeking repairs from an honest reasonable service shop.

I originally went in to replace radiator hoses. Two days later there was a radiator leak from around hose. Brought it in and they checked it and claimed it was not the hose but the pipe it connected to. They should have seen that before replacing hose or I believe they damaged it when putting in new hose. No resolution to my problem. Last major repair I had done there they told me I needed a while new Calytic converter. They were wrong. Only a sensor had to be changed

They usually recommend an appointment but was able to help me as a walk in. They did a good inspection, service and in a timely manner. They were also very friendly and informative. They will be my first option from now on. Thank you.

I was in the market for tires for my mothers vehicle. Tire shopping really gives my mother anxiety but Steve Duerler and his team really went above and beyond to make sure our visit was easy and stress free. My mother was absolutely delighted and couldnt be any more happier with the service received!I would like to thank Mr. Duerler and his team for the exceptional service and making us feel like a valued customer! Keep up the good work Coach!

This place is great. Last time I came for a full service on my vehicle on a car I had just bought and they pulled me aside and told me some super suspicious stuff about my car that made me sell that car like 2 months later due to so many red flags. I wouldn’t have known without them telling me. I got an oil change, filter, and inspection that time. I came again today and they were able to squeeze me in for an oil change on a super busy day. Great and informative staff. Ricardo Q is great. Thanks again for the amazing service! Definitely a return customer!

I just want to thank Steve for all his help and detailed explanation. He was so thorough and I appreciate all his help. They were all polite and helpful but I’ll always remember Steve. It was also very clean and they follow COVID mask protocols and I really appreciate that too . Thank you Ted Wiens !

Ive been going to Ted Wiens for over two years, and decided to make an appointment for my gfs car there for an oil change. Not did only did they do the oil change for half off, but they did a tire rotation and changed the air and cabin filter all for under $100. To me that was a great deal to offer her the discount of the oil change and a I took out a Ted Wiens credit card. This was completed under an hour and a half. Great customer service by Rick, Judy and Steve.

My visit was excellent. I brought in my daughters new (used) car for an oil change and I got a lot more. They provide text images as they completed the inspection of everything that needed attention. They were very thourough. Thank you for the great work.

The team here at Ted Wiens N Decatur are awesome. Juddi is great as she reached out to me while on her wedding vacation to help get me get my brakes taken care of with her awesome and friendly team! Now that is going above and beyond and great customer service! I highly recommend using this location for any of your automotive maintenance and repairs that they can tackle!

Judi, Tim and Steve exceptional customer service, reliable, trustworthy and professional. I will bring my vehicles to this shop becauseI feel confident that they are going through our vehicles with a fine tooth comb to be sure everything is in working order and safe for when we are traveling on the road.

Wanted Nitrogen in my RV Tires. When I got my RV there they said we cant fill those tires . disappointed 😞 but they did check the air pressure.

Very knowledgeable staff. Made every effort to solve problem. Recommended and successfully made some repairs, and suggested additional repairs needed. Didnt try to push me to unnecessary repairs. Would definitely use again.

Well here I am again... getting your car repaired can be a hassle and frustrating. In this instance I was having battery / electrical issues. Im a fairly technical person but I couldnt figure it out. I had just spent $4K at a specialist diesel shop and shortly after Im struggling with electrical issues. The team at Ted Wiens started working their magic. My concern was I need to drive my 16 year old to San Francisco tomorrow (Sweet 16) and here I am with battery issues..... I received the call and if you can make it out in the attached picture, the technicians found a huge ground that had been left off by the diesel mechanic.... uuuggghhhh. So grateful for the attention to detail this group has. I was about to rent a van for a few days but the team at Ted Wiens came through. Thank you for saving the day.

I’ve had service here 4 times since I bought a new set of tires for my car. As always I have been very satisfied with their service even though this time it was not related to the tires. The last time it was for my truck

Could not recommend Judi and the crew enough. They hunted down a vibration issue 4 other shops couldn’t figure out. Hands down the best vehicle shop in Vegas.

Thank God for this place, I wouldnt have known about a very important crack under my car near my tire! I was so impressed by how they laid it out for me on paper and emailed it to me. The two people up front were so nice and carried conversations to make me feel welcome!I will have to save up for all my repairs and will return for repairs!

Juddi is the best! Thanks for taking good care of me! I cant wait to let the smoke out of them......

I went in for my usual oil change and when they did their pre inspection they found a nasty crack in one my hoses and that my break drums were severely worn down. They had EVERYTHING including my oil change done within 3 hrs. LOVE these guys, cant say enough good things.

Tire technician very knowledgeable and felt confident in the work performed on vehicle my wife primarily drives. Suggestion of alignment was appreciated for it was out of alignment and now assured better tire life.

Kept me informed. Good job.

I always go to this location for all my oil changes or any problem that I have with my car this was just a regular visit but hopefully I dont have to do so many special visits but I got a couple of tires that look like theyre going to need to be replaced soon and I will go to my same location they are very efficient and nice people to deal with always at a fair price

I forgot the sales person’s name a young lady and the lady that wrote the invoice the next day did an outstanding job, the gentleman who installed the tires did a superb job and very fast. All the interaction with employees they were all courteous and very helpful the lady that I called on Wednesday found the tires I need it for my toy hauler and had them by 9 o’clock the next morning they were mounted and we were on our way by 10:30 it was very much appreciated. I would recommend these people for any services you need. Initials on the invoice or LCK invoice number 011-8121 the manager should give them all a gold star. I worked in the automotive business for 35 years and this is the way of business should be run. Thank you very much Allen

I visited this location to get my wheels installed. The service was quick and very professional. I give them A+ for customer service and quality of the work performed. They also gave me a huge discount on my install. Ill definitely be going back there again... Thanks Ted Wiens

They did an awesome job and I got a great price the manager Juddi Lin was outstanding I would recommend everyone to go here for tires!

Just a very friendly place to walk into it was clean just great customer service.

They are very nice & I came an hourcearly & they worked me in.The Manager Judy is awesome....Janny😁

Was ok not like before, I ordered kalua pork and cabbage not enough cabbage and too soupy.

Very efficient, great price, knowledgeable and most important Honest. They dont try to talk you into unnecessary repairs. 5 stars always.

I came in this time with 2 of my cars at the same time..rear brakes on one and a tire repair. It was quick and your guys lobby floor was super shiny. Thanks Steve and Judy

Ive always taken my car here for oil changes and tire work for the past 3 yrs and have always had really good experiences here along with it being really convenient to my place. When my car had a major problem, my first instinct was to take it here and now I really know why. Had my car towed in, came in and was greeted by Chris. He already knew seeing my car up on a flat bed this was not looking good. Extremely lucky for me I had purchased the 60 month/50k extended warranty when I purchased the car and immediately brought the paper work back to him. Chris explained everything to me, the process, what could and couldnt happen and the time frame. I greatly appreciated laying out all the possible scenarios for me and finding out what was wrong within a few days, communicating with me and going well above and beyond. He really took the reins on this and within about 2 weeks(from drop off, waiting for the part, dealing with the extended warranty then pick up) I had my car back up and running. everything was covered and only paid my deductible! I picked my car up on July 21st and at this point now, my car is running superb! Thanks you Chris and also Chris who was the lead tech working on my car and everyone else there at the shop who helped! I couldnt be more pleased and impressed with my experience here. Thanks again Chris and to everyone at Ted Wiens!!

Fast service-knowlegible staff.

Quick service. Good pricing

All employees are very professional, helpful of your needs of the work that needs to be addressed, work performed in a timely matter.If something performed wrong it will be corrected to your satisfaction.

They was great but the price is a little high I want check my car nowhere else list only place Ill take my car to I really appreciate them what can you cut me a break on the on the price please cuz you getting all my business thank you

Judi and her Team are awesome, as always

As always the service was exceptional and timely. Thank you Steve for your help with my car😊

Always excellent! Judi is fantastic!Honest & reliable!Excellent, well-run shop!Steve is very informative & thorough.Kept in the loop throughout with text updates.We are grateful to find a place with integrity & inbest interest for the customers.

Judy was awesome. Was straight up and didnt try to sell me anything I didnt need.

Had smog check done. I was extremely happy that service was quick and efficient and saved me time and aggravation. I will come again in the future.

I called about a certain tire and Steve procured them and got back to me asap. I drove to the north Decatur store and had them installed in a reasonable amount of time. Overall, it was a very good experience.

Rick was fantastic! Took me in right before they closed and had me back on the road before noon the next day. 10/10

Great service, friendly and informative.

Great service, great staff in and out.

Juddi, Rick & Steve are amazing at what they do. They know what they’re doing & make sure their customers auto maintenance needs are met. Great staff there, all around.

Excellent customer service this is the only place I will ever take my car. Judy and Steve are the best

Excellent, knowledgeable, professional, great communications.Long time Las Vegas business - TOP NOTCH!

On time w my appointment. Thorough and quick. Professional people

Pre purchase inspection saved me over a thousand $. Great people, excellent manager. Only place I trust with my families vehicles in 25yrs!

Put struts in and did not check his mechanics work .Strut was rubbing on my tire went back before I noticed strut rubbing on tire . Nacho test drove and said the noise on tire was normal.Had to go back again and he put in a new strut again.Got a different opinion from new mechanic and Nacho charged me and put in a bad strut .Very bad experience.

Amazing customer service by Juddi and her team. Basically did a full inspection on my Rzr at no charge after an alignment job wouldnt stick, and found issues with the frame and other support components on it that werent disclosed when I purchased it from a dealer three weeks ago. Also reached out to a powersports shop who can give me an estimate on the repairs itll need. Great communication, ridiculously honest, and trustworthy service. Thank you Juddi and the tech who worked on my car all morning!!! I will 100% be recommending this shop to anyone I know who needs the services they provide here.Update 04/21: Took my Tacoma here to have the brakes checked out. The brake pedal was going to the floor and barely stopping the truck. At this point, I had already replaced the master cylinder twice, and then took it to a shop that specializes in imports and was charged $150 for a Full Brake Diagnostic, that resulted in them suggesting to replace the master cylinder yet again. Took the truck to Ted Weins and discovered that one of the rear brake assemblys self-adjusters had come almost completely off. So the other shop clearly didnt check this and charged me for a shoddy diagnostic.I had Ted Weins do the repairs to my truck and its braking like new now! Again, will be coming here for all my other service needs from now on. Trustworthiness and reliability are invaluable in an automotive shop and Ted Weins definitely has both.

Very polite, courteous, I love how they include actual pictures from your vehiclenof what you might need repaired now or in the near future. It is texted to you as well as printed out. Great job guys !

Good place good techs

The lady at the front Judy was very professional. She went above and beyond to help me with my vehicle. She even said I really take good care of my vehicle, that was a first . I was very pleased with the repair / service

First time going to get an oil change there great customer service.

This is the only Ted Weins that I let handle all my tire needs. They do fantastic work on my fleet.

I came in for a wheel alignment on my 2003 Ram 3500 Dually. I was told it would be $25 for an inspection on the steering components before they could do an alignment. The $25 charge would be voided if other work was done to the truck I was told, whether it be the alignment or oil change etc. regardless of the work, so I opted for an oil change to be safe and was told oil change and alignment together would be $190. The truck did not pass inspection, so the alignment was not done but the oil was still changed. At the front desk I was told $190, which did not make sense being that the alignment was not done. After some discussion I found the actual price to be $108 for 12 quarts of oil, a filter, and labor. Word of advice, for any shop not just Ted Weins, take a look at your bill and what you’re being charged for before you put your money anywhere. You’re allowed to ask questions, you’re the client and the business works for you. There is technicians, managers, and front desk ladies that are all told something from someone else about your vehicle, not everyone is on the same page before you’re bill comes in.

Fast courteous on time and lobby area was nice and clean while we waited. Had emission test done.

Oil change, tire rotation, good service good people, safe and clean.

Customer care reps are very nice 🙂🙂🙂

Took my car for a/c recharge. Work was performed quickly. Sales associates and technicians were very knowledgeable, professional, and friendly. I had no complaints at all and would return again!

Great shop staff was kind and quick would recommend. Thanks again!From Steve to There oil guy Juanito you can’t find friendlier people that care about your ride! Thanks a million quick, fast, accurate!

Thanks to all for the great work and professionalism on my GTO! The service I’ve received at Ted Wiens - Decatur has been spectacular! I really like the new notifications and recommendations via text message now! This is great! I love the pictures of what you find that needs service and the knowledge I receive SO quickly! My continued thanks to the techs and staff at Ted Wiens - Decatur. They are all very professional and always have a smile! Awesome service!

Great service and honest people! They took my car in right away and were very thorough in fixing it. They also took extra precautions to make sure they and I were safe from any germs

Thank you for taking my scheduled appointment (8am). You took care of the oil change and (per manager) reminded me of my annual required (yrly) smog test. All..done timely and professionally.💯☀️

Alignment and tire rotation done very professionally/timely manner Thanx.

I just needed an oil change. Did not have an appointment. They still were able to get me in and out in 35 minutes. Went over everything with me completely, and I was very very satisfied.

Very good l visit Ted since 6 years because they are professional and honest

I called for a salvage safety inspection the girl with blue hair gave me a quote for $25 and scheduled an appointment the next day they charged me $57. so i said ok i was already there.with all the little details not related to the inspection i was initially there for come up to $3900 dollars for repair a 11 year old truckjust for the brake service they wanted $1500.they lied and fail the brake lights saying that i need 3i know mechanic from my own experience they are ripping off people with no knowledge about cars

Our family loves Ted Weins. We take our cars here for any and all service. It’s nice to have. A place to trust and know you won’t be charged for “misc” or “surprise” or unexpected charges. They always verify amounts before any work is done, they call to check in to make sure problems are fixed to your liking and customer service is excellent. I know when I call them they will take care of all my needs.

Thank you to the team at Ted Wiens, my new tires are so smooth and you balanced just right. The customer service was excellent, especially during this time of COVID-19. You had your protection in order, thank you for give me notice that no one but personnel was allowed inside. Thank you for your service.

Great auto shop they are honestbeen going there for 30+ years.

If you want an honest, trustworthy job done at a great price, come here.

They did great with my alignment. I went to a few different shops that their machine couldn’t fit my wheels and was happy to find Ted Wiens

Fast, efficient, and friendly service!!

Great place, good work & fair price. Been servicing my cars for 10 years there & never had any issues with jobs done. Special thanks 2 Steve, very friendly guy & all the mechanics out there who help us dodging those dealers rip off prices

I like being able to choose an appointment online and get an accurate estimate for the work requested. They finished the job on time and showed me the removed parts. I will go back.Update, I went back for a water pump ad belt on a second jeep. Accurate quote and used a solid part.

Great service, very friendly!

I understand that things can get busy and hectic, but i came in before noon to inquire about an oil change and 15000 mile maintenance, and the gentleman told me grab some coffee and he would help when he had a sec. Three walk-ins came in after me, he had no problem dropping everything and helping them immediately. I was very quiet, very respectful, but to barely be acknowledged in over TWENTY minutes, I couldnt help but assume he had something personal against me. I never post negative reviews, but I wanted to bring this to a managers attention. I will never bring my business to this particular location because of this person, and I am debating whether or not to continue business at Ted Wiens altogether.

Have to make a new review. This is not about the people working there but about Ted Wiens.Promise of a free oil change on my BIRTHDAY not given because my name is not on the credit card. I am married to my wife and we both use it. Really disappointing having 3 cars in service here and having spent a lot of money.

Everyone was very nice and helpful. Got my tire installed quickly and professionally. Thank you

Always a great experience. Oil change on two vehicles and some needed maintenance work based on their inspection. Never any pressure to get the work done by them or RIGHT NOW. Just showing pictures when appropriate and letting me make the decision. Always answers my questions and any concerns.

Steve and Judy always help me out every time I bring any of my cars there. They are extremely professional and courteous and I highly recommend them for any fixes that your car needs!

I always have prompt service at this location. Keep up the good work!

Excellent service and advice

Best tire experience ever. Quick courteous and professional.

Great service and friendly people. Ive been in many tire shops and it seems like Ive known them along time even though its my first visit.2 tires installed in under 1 hour and it didnt seem like it when you are talking to the people behind the counter.Thanks for the welcoming experience. I know where Im going next time I need tires. This review if for the decatur/rancho store.

Always fast and great service. New system will text you when your vehicle has been taken for service, inspection completed and when your vehicle is ready. Techs are friendly and get you in and out, always honors my coupons which is a plus and will give you a print out of prices for future maintenance/work thats needed.

Got an oil change there and they did a very thorough inspection of the vehicle.

I was raised with Ted Wiens Firestone. Their professionalism and knowledge of the business is the greatest. From management to employees everybody is great, especially the Decatur and Rancho location. Would not take my car anywhere else. Thank you, Debbie

Care for the customer is there goal and satisfaction. There professionalism in diagnostics is garbage more less based on guess. If your educated in Auto mechanics but limited to what you can do, looking for suggestions and resolutions wont get you far. Ive wasted time and money w mechanics and suggestions but no resolution to the problem. If you want to waste money and still have an issue then come here.

Have been going here for 3 years now they do a wonderful job and if its not right they have no problem fixing it. They r kind and have wonderful customer service!! I recommend them to everyone!!!

Nice customer service

The customer service was excellent. They are very informative concerning your car. You also get a warranty for the work done. Bathroom is clean. I highly recommend their services.

Friendly & helpful customer service. I got an exact quote on my brake job from the free brake inspection -labor and taxes included- so I knew what I was going to pay prior to scheduling the repair. Shoutout to Steve for being an awesome customer service rep & making the process seamless 😊👍🏽

Best experience I have had at a tire center. High marks to the manager !

VERY GOOD . I FEEL COMFORTABLE COMING HERE ; it was my seeing the LV METRO POLICE VEHICLES being serviced here that put me at ease .

Job was done well and fast.

I had brought my car in on a Saturday with no appointment to get an alignment and tires balanced they completed the work and pointed out a few areas where other work was needed as well. Defently will use them again.

Judy helped me, shes fantastic 👍 superOn every level!I HIGHLY RECOMMEND THIS LOCATION!!ONE OF THE BEST PLACES TO TAKE YOUR PRIDE & JOY!!!

Service was fast. In and out.