Highly recommended for anyone looking to purchase a vehicle with no hassle! Outstanding experience from the moment I drove up on the lot! Excellent customer service from every department!! SalesWoman T Garcia very patient and truly a headhunter for what the customer needs. Financing was easy and very knowledgeable!! Also just happened to meet guys in the Service department who treated me like family!! AutoNation VW Las Vegas made a Georgia girl feel at home!! Thanks!! 💪🏾💯

I have a older 08 Jetta They always take care of me here. I needed my car serviced and all the online appointments were booked up. Jeffery the service rep. took my car in and it was done that same day. He is the best! Thanks Jeffery for all your help

If I could give this place a zero I would. I took my jetta in for a new battery. When I showed up to get my car I instantly noticed a dent from them working on it. When I wanted to speak to the manger he was conveniently out of the office for a little bit. They promised to call me to sort out the dent they put in my car but its been a week and no call. Along with that they told me I had over 2k worth of work I needed to get done on my car.The labor and parts for the things I needed to get done were way cheaper than what they are claiming. To fix my car including cost of labor should only cost $600. Do not waste your money here. I am beyond angry with how they treated me and will tell everyone I know to NEVER step foot in that place unless you want to be overcharged and have you car damaged. Do better Las Vegas Volkswagen.

We recently bought a used car 2017 very low mileage. Sales reps do their job to make a sale and after that they forget about their customers! Within a week our car needed two new tires the following week we had to replace the battery. The airbag sensor was on, they said it would be +170 to just look at it. Mind you we bought the full package warranty and for nothing ! Please please write down a checklist when looking to buy a used car. You can’t trust good dealerships anymore. Only thing they worry about is the money in “their” pockets. Side note.. we spoke to abab or something like that. Did a good job until it was about our car already needing services. Ghosted us.

Mark helped me tremendously and kept me well informed on everything that was happening with my car, also I can’t remember her name but the wonderful lady that sits to his left helped me out tremendously as well when I needed help finding out the information needed for my warranty company!! They both did a fantastic job

Anthony the Internet manager was awesome! I called the dealership prior to arriving and spoke with him over the phone. From the beginning to the end he was polite, took his time to show me how to operate my new car and got me in and out. Thanks so much Anthony! I am very happy.

The sales team was amazing. I did a online inquiry and got treated as if was in showroom. Anthony Schempre made us feel welcome and important… will buy more cars here in future

My battery died on my 2019 Jetta. Fortunately, it was still under warranty. Volkswagen helped me get my car towed to the dealership. Jeffery, at the service department, was great! He called me to give me updates on my car, and he was very helpful and friendly. It was stressful not having a car for two days, but the assistance I got from Volkswagen and Jeffery helped out.

Charlotte my service consultant was amazing! My experience was great, not to mention she is very friendly and knowledgeable . Im a very satisfied customer and recommend asking for Charlotte.

My service advisor Jeffrey Lopez was great! Service was rendered in the time frame that I was advised of and I am satisfied with the service results.

If it would it be a lower rate I would give it to them, sell guy IWas very good, but service SOCKS!!!! I dont know how this store survives they cant even services cars, the closest appointment is until November, and the lady just said you can go to a different store there is no warranty on the vehicle according to the service advisor and the call center lady. I will call VW and find out more about this store.......but the way I own a 21 atlas

Service center was always very helpful and friendly. Sales department went above and beyond assisting us with acquiring paperwork to sell our vehicle to them. Long story...but they made it much less stressful. High recommend this location.

Louise (GM) and her team (Dima, Madison) were flawless with our recent Tiguan purchase! Excellent customer service. We purchased the vehicle from another state and had the typical concerns with shipping, paperwork, etc.VW Las Vegas was 100% professional from start to finish, making the entire experience very easy.I would highly recommend anyone considering a VW or even a used car to consider this store. Top notch team. Thank you!!!

Great place to buy a car, the sales person Anthony was great, he show me the cars explain my options step by step as well as Andy the financial he also was great explain the process step by step great attitude. They are both great!

I had a wonderful experience at the AutoNation Volkswagen Las Vegas! Everyone was great to work with and I left with a beautiful vehicle that I couldn’t be happier with. I really appreciated using the appointment features and car reservation features, as it made it work with my schedule without feeling rushed, but still getting me the vehicle of my choosing. The whole process was enjoyable and helpful! I would definitely recommend this location to friends and family!

Had to go for an Airbag recall and worked with Mark, Service Advisor. He was awesome, quick, friendly and washed the car free of charge.

All around great experience from beginning to end. Trade in, sales, and financing all departments where courteous and very helpful. Walked out with exactly what we wanted and stayed in price range even with not so good credit.

It took me a little while to get an appointment scheduled however the service made up for the wait. Car was turned around within an hour and a half with a complimentary wash. Took it in on E on purpose to see if theyd feel the tank to complete the service; they didnt. Prices are reasonable for a dealership. They are worth a visit. I will be back for scheduled maintenance.

Ihor in sales was terrific! I got the car I wanted at a good price. I will recommend Autonation VW & Ihor to anyone looking for a new car.

Wrost experience ever. I purchase my car back in May of this year. They sure kept calling for the down payment when I sign the documents I had told them if it would be ok to bring down payment the following week. They said it was fine. No communication between them because the kept calling all week. Kept telling them same thing every call. Finally as I had told them at the beginning took them the payment. I didnt get nothing from the bank regarding payment. Went to the deal and asked They said I should get it shorty 10 days before payment is due. I got a call for over due payment. Apparently all may documents were all screwed up completely. Bank had my address completely wrong at a different address and Country, wrong contract with down payment less then half of what I put down. Monthly payment over what I had agree on. Went back and forth Dealer to bank even got the direct Manager involved twice by the bank. Dealer just would not do ther job at all. Until I had to tell them last week if it is not clear ASAP I want my deposit back and they can keep there car. Finally resign all documents again this we oh and yes had to go back yesterday again because they missed something on the documents. So, hopefully next month it will all be cleared but really 5 months for them to do there job right. Customer service definitely not a priorty. Yes, did even spoke to the branca manager and she needs training as well in Customer Service along with one of the Sales Manager too he also had poor Customer service. Only way to post had to give it a star my choose Negative 5 Stars!

AutoNation VW is always very open `and accommodating about service needs and updates. Getting an appointment can take some time, but the work is done quickly, and guaranteed done right.I usually work with Mark at the service desk, and he is always friendly, upfront, and has a great sense of humor. I appreciate that he is straightforward, and does not try to upsell beyond the regular service needs of the vehicle.

I tried to start my Volkswagen Passat and all the lights lit up on the dash. I took my car to Autonation Volkswagen and the service department was very efficient and friendly. It ended up being the battery so they replaced it. I got a lifelong one. Now my car is all set. I highly recommend them.

Horrible experienceThey call us offer us a dealThey bring us car and verbally agree to priceCall us back and they now say this wasnt part of the deal we have to get you a different car and we need 4000 down and they ran our creditAbsolutely horribleThis would of been our thIrd VW after this we will no longer even think about buying from VW

I had a great experience at Volkswagen of Las Vegas! Igor was very helpful and was very kind explaining me through the process! Would recommend to anyone.

Not sure where to begin, my first call was about an Atlas SUV which I was interested in. Anthony is one of the sales associates who informed me that the car is not ready for sale, even though they had it for sale online on their website. I told Anthony, no problem and that I will wait for it until it is ready. I literally called every other day and followed up with the sales associate, Anthony, who he asked me to reserve it and run my credit, which I did. After they ran my credit, I found out that it was sold to someone else. I spoke to two different managers, Louise Evans the GM, who were not helpful at all. Louise promised to get another car for me that I would like that was similar, and gave me the run around for two more weeks, and then that car was sold too. Really?? You work as a manager for a dealership but you don’t know where your car is? Which one is available which one is not? Ask me to run my credit first? Seriously? I am just really confused how these people work at the AutoNation yet are so unprofessional and unorganized. Neither the managers nor the employees know what is going on. How can you run a dealership with no knowledge of doing sales!? I recommend taking your business elsewhere if you do not want to have an enormous headache from dealing with such a bunch of unknowledgeable people.

Everyone was very friendly and very helpful. I enjoyed my car buying experience.

Our Jetta Needed a new Engine...While we were waiting for it the AutoNation Volkswagen Team Gave us a Loner Vehicle until ours was ready. Cost for the Engine repair was $0.00 due to a Fault in our warranty Coverage ..The Receptionist Charlotte Went above the call of duty to find it..We had the loner for 2 weeks even that cost was $0.00. This team is Fantastic, We Love AutoNation Volkswagen and will recommend them to anyone

My service advisor Raymond was excellent. He handled my warranty repair professionally and was very easy to deal with. Im going to be coming back for all future maintenance on my volkswagen

These guys are exceptional! I purchased my vehicle from another state and Abbas was extremely prompt, professional and easy to work with. I did most of the paperwork all from remote and flew into Las Vegas and they had everything ready to go -- easily the best car buying experience I have ever had, and they truly understand great customer service!

I had my own financing and just wanted to test drive the car I was interested in to ensure I wanted to buy it. Arranging the test drive via the internet was great. But when we arrived at the dealership, the first problem was that neither the sales rep nor the finance rep showed respect to my wife. They acted as if she was not present.The sales rep greeted me and didnt greet my wife. After overcoming that issue. The sales rep was courteous enough and the test drive went well.However, after that it went downhill real fast. Giving credit to the sales rep, he did inform us that there were two finance transactions ahead of us. Even with me having my own financing we still had to wait.Two and a half hours later we finally got to see the finance rep who, did not initially greet my wife as well, until after i introduced her. And being that we had gotten joint financing, the transaction was on thin ice.He had us wait another five minutes before calling us to his office to waste our time attempting to sale add-ons to our vehicle purchase.After my denial of the add-on and listing to the finance rep pitch, we were finally able to leave with the vehicle.They acted as if they didnt want to sale the vehicle, just the service package add-on.I was hoping for a much better experience, especially coming in with my own financing. It was not. Very disappointing. But so far i love the vehicle.

In a couple respects, the experience was very good. I flew in from AZ to buy the car after finding it online and putting down a deposit. My salesman picked me up at the airport to complete the purchase and was very friendly. But in other ways I was very disappointed. Because I traveled from out of town, once I arrived, I was kind of stuck and felt like I had to make the purchase. So, the things that were wrong with the vehicle didnt result in a lower price or any kind of negotiation. I did ask the dealer about my concerns and one flaw was fixed when I was back in AZ, which I am grateful for, but other issues were not even acknowledged. For one, the car smells like it belonged to a smoker, and no remedy was offered for that (my wife was planning to use this car with little kids in carseats, but the smell is still present). I also never was shown the scrapes on the body, or the crack in the bumper, (the salesman let me know he made a video, I never received it). I also think I could have gotten a better finance rate, but again, once I arrived there was no motivation for them to negotiate. So... I have mixed feelings on this dealership...

Very good experience. None pushy sales man. Igor was not only awesome, he also gave me all the space I needed to work out the numbers to make sure the deal would work for me and my family. Going to a dealership can always be grueling process, but VW found a way to make my experience relatively painless. Thank you for being awesome and helping me to go electric.On a final note, I know what I want and leave the second I feel I am being fed a bag of tricks. These guys are one of the few who are not in town to sell you a bag of tricks!

Today around 2 pm I came to see the car. Manager and staff are very disrespectful to customers, maybe I am Asian so they are not as welcoming as white Americans I want to buy a 2017 Luxes Rx 350 modem car for $31,995 in cash but its very sad because they told me to wait quickly, but 30 came to ask, they said there was no RX 350, when I showed the picture taken in the parking lot, they answered yes and told me to wait. that place I will never go back

Worst experience with a dealership I’ve ever had. Car was absolutely filthy and not cleaned even though my appointment was a week out.Entire staff was rude except the finance guyEvery time I was told managers were busy and that they would call me back, I was never contacted THREE TIMESCollectively on hold on the phone for HOURS trying to talk to various departments at the dealership.My experience at other Autonation Dealerships were great. I would avoid this one all costs.

They wanted to give me %5.99 APR even with a 800 credit score. Good for them that Capital One Auto Navigator exists and that I needed a car asap

Very good experience. We test drove a few cars before we decided on the Taos. They were very accommodating and we never felt any pressure to buy. The staff exceeded our expectations.

This is the worst place to go. I’ve had nothing but bad experiences and the last one is my last bad experience with them as I am definitely moving on. They are sloppy with their work, they don’t double check anything and you’ll end up back here for them to fix something that should have been fixed the correct way the first time. The last service advisor told us we needed their service because we don’t use premium gas and that the car manual and Volkswagen are wrong about the cat only needing regular gas. He seriously said Volkswagen doesn’t know the correct information about their cars. He was selling overpriced services. They must make heavy commissions here. If he had just waited I was purchasing the service anyway, there was no need to lie about it. But after checking around-you can get the same service for way better prices elsewhere from someone who is actually trustworthy

Great people, great service, and no scare tactics. My service advisor, Mark, is excellent. Explained what needed to be done and why. Definitely a 5 star experience

Love my car and the representative was nice, but feel like I could have received a better deal.

I have nothing but good things to say about the team here at Auto Nation VW. I came in for my first service (oil change) and was greeted right away by friendly faces. Charlotte was my service consultant and she was so friendly and informative. I really appreciate how knowledgeable she was. Charlotte took the time to explain everything that was to be done for service. She also added great future tips on how to maintain my vehicle as well. Thank you for the great service!

I was on a cross country road trip in my 2019 Volkswagen Tiguan and had been staying in Las Vegas for a few nights, and on the morning of my departure my vehicle said that I needed an oil change. I came into Auto Nation Volkswagen because it was closest to the strip and service advisor “Charlotte Wilson” greeted me upon arrival. Originally they had been pretty busy that day and booked out but Charlotte went the extra mile to get me in that day. Her customer service was OUTSTANDING and she was definitely one of the most pleasant Volkswagen employees I have had the pleasure of dealing with in ANY of the states. She really cared about my situation and getting me on my way to California. She was able to get me in and have my oil changed within 1 hour of me arriving at Auto Nation. I would give more than 5 stars if possible and would recommend Auto Nation Volkswagen for any customers Volkswagen needs. Charlotte and her team were absolutely exceptional.

We had such a wonderful experience with Madison Johnson at this location. She made everything so easy and simple and gave us exactly what we wanted!

Derek helped me out with any questions I had. The buying process was smooth and easy! Did not have any issues whatsoever!

I went in to get the Tiguan and left with the Atlas Cross Sport 😍😍. It has been my dream to get the Atlas but didn’t think I could. Derek Jackson helped make my dream come true. He answered all my questions and took his time to make me feel comfortable in a pressure free environment. I am in love with my new car and I couldn’t have asked for a better experience! Thank you!!

Always good. Curtious efficientProfessional

I usually dislike the auto-buying experience because of pushing salespeople and lengthy delays in the process. I was pleasantly surprised with my recent lease at Auto Nation VW on Sahara. A nice salesman names Igor helped me find the perfect vehicle and made the entire process simple and easy. This was the best experience I have ever had at a car dealership. Igor is a real professional, takes care of his customers, keeps his word, and does not make people feel uncomfortable. I would definitely purchase another vehicle in the future from Igor at VW Auto Nation.

Outstanding service by Ihor. Very professional and dedicated to find you the best deal.

Fast, friendly service. Smooth transaction.

I have two VWs and Samantha is my go to advisor. She has a good personality and is always interested in meeting my maintenance and repairs. The pricing is competitive with area shops and they are the experts who fix it right.

The service department is always helpful and guides me to properly take care of my vehicle.

The General Manager was informative about the state of manufacturing cars due to todays economy. Derek showed us vehicles and eS able to answer all our questions. Both were helpful and not pushy.

The team is A+ as always! Mark is always excellent with his knowledge, hospitality and straightforward explanation. Im comforted with the care and service Ive get from AutoNation Volkswagen.

Great experience. Friendly, efficient and quick. They did a great job.

Got a text, i guess from looking at some cars on the website. You need to train your team how to talk to clients. This is very unprofessional and makes me not want to go to your location. He never stated who he was until i asked. He sent a txt that was not far above a new phone who dis message. Lowest professionalism iv ever seen in a company.

Anthony was Great and helped us purchase the ID.4! It was the first one they recieved and sent out a text to me. I had previously enquired if they had one for sale, I would be interested so I didnt have to wait for mine to be built and delivered. He remembered and sent a text. My current car was appraised all online, and by the next afternoon the keys were mine! Thanks for the great service!

I don’t recommend anybody to come here. They will just scam you and has no type of customer service. Spent 3 hours here and didn’t end up coming home with a car because I felt uncomfortable that we were competing with someone else for a car. We ended up buying a car somewhere else with a good customer service and they explained everything to us rather than this dealership that just wants their money. Save your time and money somewhere else. Also, after I left they called me to lower the price and emailed me almost every single day when I already told them I bought a car.

This dealership bold faced lied to me. I found the car I wanted online then flew in from Los Angeles to purchase it. The paperwork I was given showed 7 miles on the car. Yet when I test drive it there were 700+ miles on it. This is no longer a new car as it is someones daily driver within the company. When we tried to get a deal for those miles, the sales manager insulted my wife and told her he would only give her $120 bucks for the 700 miles. We left and contacted the gm via email and we have yet to hear back. Do not go to the place. They will lie, cheat and steal from you!

Horrible service! I was traveling from out of town and had to stop there due to my vehicle needing emergency service. No one wanted to help other than to tell me they were backed up 2 weeks. I understand there are procedures and policies to follow. Sometimes you just hope people can act like people and not robots. But ok fine i didnt want to make too much fuss. As I was leaving there were 3 technicians having a nice relaxing smoke lol. Horrible management leads to being behind 2 weeks and turning away customers who just traveled 1700 miles and now have no vehicle.

When I bought my Atlas (from a different dealer) I also purchased the VW pre-paid service plan, which is good for use at any dealership in the country. I moved recently, and when I took my Atlas in for scheduled maintenance to the AutoNation VW location on Sahara, the attendant told me I didn’t have a service plan and told me I was wrong about having purchased one and refused to offer me any kind of help. It was only when I peered over the counter to his screen that I saw he was looking at the wrong vehicle. Still an Atlas, just not my Atlas (wrong color and trim). He had entered the VIN # incorrectly. Which could be an honest mistake, but the way I was treated both before and after he realized the error was quite frustrating. Never was there any sense of trying to help or provide any level of customer support. And then the service took twice as long as expected and when the same service technician checked me out, he was grumpy that he had to do it because the tech assigned to my vehicle was busy with another customer. Not much of a team player. My brief engagement with the other tech (Ray) was good though. Who knows if the experience would have been better if I had worked with him the entire time?

Great buying experience. We purchased a new car with Ihor Malenchovek and were in and out with paperwork in 2.5 hours.

Top notch service advisor Jeffrey Lopez. But l think that the prices that the Volkswagen service department have are outrageous and ridiculous. Were all trying to recover from the pandemic and this is really price gouging.

I went to test drive a vw Tiguan. They helped me find a prefect Tiguan and then after i test drove and decided to buy they made the experience super easy. I recommend them to anyone looking to buy a car

I was very happy to be able to buy my first ever brand new car. Marko and Anthony was very cool and polite to me. Thanks again for the experience of buying a brand new car. It was an accomplishment to do so due to the fall I had due to covid.

Please disregard my previous 5 star review. I’m starting to believe that this place is damaging my car instead of fixing it. I know I have a used car but I have spent $4300 in repairs and everyday I wake up and something else is wrong with the car. This morning it’s smoking and a burnt smell. Every time I take it to Autonation VW, I’m always informed that the previous mechanic did something wrong or used the wrong part. I’m definitely getting a second opinion today as this place overcharges and the car has constant issues.

Mark Daddario is a blessing. Mark knew I had an outside appointment later in the day and was able to get me in and out in time.

I am very discouraged to even try to come over! You and your staff are cheaters! You charged me almost $200 for a problem in diagnostics that I already knew and then wanted to charge me an extra $640 to repair a blower fan and a thermostat by saying it takes 3 hours to replace it! It took the mechanic 5 minutes I mean 5 minutes to replace it! brand new plus labor was $250! You took $200 plus wanted another $640! do you think I am going to advertise for you?>... refund my $200 if you want me to shut up. Now I was going to buy a car from you?>!!! your loss.

Mark did a great job along with the service team to help me get my car fixed. I appreciate you guys!

Advanced technology in the engines of these German vehicles.

Horrible experience again. Don’t know why we expected anything different. One of the worst service departments we’ve ever had to deal with. Dropped the car off for issues needing to be addressed. When we picked it up, they said they couldn’t replicate the issues so nothing was done. They also said that they did an infotainment system update and stated that it fixed the issue we were having with the park assist. Guess what? It didn’t. No surprises, always the same bad service.

Great service at Autonation Volkswagen the advisor ray took care of me thank you

This was by far the best experience I have had while shopping for a car. The salesman was not pushy at all and was very understanding of my situation. He went above and beyond to get me my dream car. I would recommend anyone to go here for a vehicle

They sold me a car a year ago with ridiculous interest which was okay because I was in need of filing bankruptcy. Now that my bankruptcy is discharged my salesman, Anthony, says they cannot help me because I owe too much on said car. Ummmmmm, you arranged this for me you crooks! Never again will I do business with Auto Nation or refer a friend or family member.

Great service by MARK in service dept. I will recommend my friends thank you!👍👍

Stay away from this dealership! I went in for a new battery and they worked VERY HARD to find $2,500 worth of OTHER things they recommended should be repaired on my car. They are a HIGH PRESSURE sales group! Also there prices are extremely high and the staff is very unorganized. I am taking my car to another mechanic to get a second opinion about everything they did; and everything they recommended. Stay away from this dealership!

I had a great experience. I did purchase a vehicle which I am so happy with.The process for all, looking, driving, going over my pick, paying was about 4 hours of my time, I recommend seeing abbys. He listened to what I was looking for, answered all my questions, very attentive. Go Auto Nation!👍🙌👏🎯🌟🌟🌟🌟🌟🔑 Thank you AutoNation!

Very happy with my experience overall from start to finish. From the moment I requested a trade in estimate I was contacted within minutes by sales representative Abbas, he was professional and courteous through the entire process. He moved quickly to help move the process along and I was extremely pleased with the time in which it took to consummate the deal. I purchased a brand new 2020 atlas cross sport and felt at the time like I got a great deal although the next day I looked at a competitive dealer on the other side of town and realized they were offering deeper discounts. It’s my fault for not doing my due diligence and I was rushing myself to make the purchase that same day as opposed to coming back. In the end I was extremely satisfied with the value I received for my trade in and they met the terms I requested on their price of the atlas so I can’t complain. If I left money on the table it was my own fault and in the end I was treated kindly by all the staff, finance and management included. I will certainly be using the dealership for my regular maintenance and services due to their overall demeanor. Thanks again Abbas. Tim and Curt.

Autonation Volkswagen customer service was excellent! Thank you Jeffery for all your help and kindness. As as well as everyone in the service department.

Great experience. Fast service. Cleaned my car exceptionally well. Highly recommended!

Cool people, great service; I appreciate them.

Manuel Vera made sure we got into the car we really wanted! He made all the steps super easy even with our trade in!

Word to purchasers: After getting the keys to the vehicle, you may want to check under the hood to ensure all caps are properly placed and closed.I typically take a car I am considering purchasing to my trusted mechanic prior to purchasing.  Autonation has an inspection form they use for checking pre-owned vehicles.  I thought it was thorough and the car was in good condition according to the inspection.  I intended to take it to my mechanic when my son left for camp (10 days from the day we purchased the car).  I honestly thought what could happen in 10 days?$1700 in repairs are necessary.  Four days after the purchase the car began to emit smoke from under the hood.  It was turned off and towed to our trusted mechanic.  It appears that a cap may not have been closed properly.  This may have caused the fluid to be lost which then caused the pump to stop working.  Apparently, the incident caused the AC compressor to be damaged and stop working.My trusted mechanic encouraged me to call Autonation.   He thought surely the company would offer to assist with some of the cost.  He offered to speak to them.  He gave me permission to give them his name and number.  I told him I purchased the car as is.  I doubt I would get any assistance.  He encouraged me to at least ask.I did! Surprise! No way! I bought as is. I attempted to explain the repairs needed are most likely from human error.  The sales person, sales manager, assistant general manager and the general manager were all asked.  As is purchases are as is.As I reflect on how this could be avoided, the only solution I can think of is to do a visual inspection of under the hood prior to starting the car and leaving the lot.  Personally checking and fixing at that time could have saved me $1700.Add insult to injury...contact general manager...what is this a robot response? I talked to the general manager...she said as is purchase is as is! Thus my suggestion...check under the hood before leaving! WOW!

Never again I had a horrible experience They added stuff that shouldnt be on my paperwork like Odometer adjustment, warranty I did not want and Gap I did not ask for and now Im getting the run around to take these things off. I might have to hire a lawyer.

The process was smooth as always. Ihor is the best. He took care of everything so efficiently from the second I walked in.

Just bought my third car from this VW dealership.Received really good service. Negotiated a little back and forward on the price and the price on my trade in - wasnt to bad.Abbas was super nice and friendly. Showed me everything I wanted to see and we test drove a few cars.

Smooth, predictable experience. Servicing team gave me an exact timeframe for my repair and followed up with me multiple times. Will definitely be back next time I need my VW repaired.

Very professional and helpful with all issues

We had the best experience buying a car from Auto Nation!!! Ihor was our salesman and he was beyond easy to work with and we will continue to refer to him and that dealership!!

Tommy S was awesome I came and got a 2021 tiguan awesome customer service and got the Deal Done Awesome:)

I own a 2014 VW Jetta GLI and my car is disabled due to the timing chain and tensioner failing.I had my vehicle towed to this dealership because it was the closest VW service center near me. I trusted them to be honest and keep my best interest at heart, but it turns out I was wrong.They diagnosed my vehicle and told me that it would cost $6,500.00 to repair. I didnt have the cash to pay for the repair so I weighed my options: applying for a loan or selling them my vehicle. I requested an estimate and they replied with $2,585.00. I felt low-balled because I had already researched KBB, and I know it would not cost them $6,500 to repair and ready my vehicle for sale.They failed to mention that my vehicle was part of a class action lawsuit and that my extended warranty specifically states that it would pay for the repairs. When I brought this information to their attention, they would not honor it. I argued with them for about 4 business days while reaching out to the attorneys involved in the settlement about how to use the warranty. I even reached out to Volkswagen corporate for guidance and they also told me they will only honor specific parts of the warranty agreement.I finally gave up arguing with them and have towed my car to a different dealership for the repairs.I no longer respect this dealership and will continue to warn my family and friends of their unethical and scandalous practices.

Super easy purchase. Did it all through text. Car and paperwork waiting for us when we got there. 1 hour max at the dealership. Will use again!

Mark helped me with my vehicle and he was a really cool guy. When I got my car back it was very clean and the inspection didn’t take too long like I thought it would.

VW AutoNation has nothing but professionals on the front lines. Service Mgr Wyatt & Mr. Darddario give the Volkswagen brand integrity. Happy, happy with my experience and I will not return to Findlay ever .

I went in for a small interior repair, Customer Service was very nice, and repaired the vehicle in the timeline that they said.

I purchased a vehicle from Automation remotely from Erie Pennsylvania for my son who lives in Nevada and the experience could not have been smother. From sales to fiance to delivery and follow-up, everyone was professional. Documents were sent over night and a local Notary was arranged and she came to my house to complete the paperwork. I would purchase from AutoNation again abs recommend them!

Great service! Thorough diagnostics, but on the pricey side though. I appreciated the car wash and my car was running smoothly after!

Bought a new vehicle from this dealership Slava was very helpful and easy to work with. Did not pressure me into anything I did not seem fit. If I didnt like it he left and made things happen for me to say yes Im going to buy this today. Im really happy with my vehicle. Definitely Slava made my experience at Volkswagen worth it!

Great customer service and knowledgable staff, especially Abbas Abhari was so helpful and took his time to go over all the options help me with a new car purchase. He went above and beyond to listen to my preferences and it was a pleasure to work with him. Highly recommend everyone to partner with Abbas to get a great deal and great experience.

Horrible service by Anthony. Thank you for the false information! Will never recommend to anyone!

Good people, nice sales people !!.

Excellent people excellent service always there when I need them.