I used this place before because of how they were proficient and punctual with time. However my last experience was horrible. I got into a hit and run over two months ago and as I type this review they still have my car and are refusing to give me an update and estimated time on when I can receive my car. The manager was rude when I asked him how long it’ll take to get my car back. Mind you, I was supposed to start a new job in Washington, DC which I no longer have because of my car situation and I explained to them my current situation and the manager blatantly told me “I don’t care. Well let you know when it’s ready.” They told me my car would be ready in 15 days and two months later still no car. So I am out of a job and a car because of them.

You guys take forever to fixed my car it takes about a month now not 3 weeks. Sorry but I’m not coming back here again because it’s unprofessional and not on time. You guys told me you guys going to call me on friday but you guys didn’t. I saw the mistake you guys did. Why couldn’t fixed the scratches from my car accident on time? You guys literally wasting my time to come to the place and I’m mad that it’s not correctly finished and have to wait for couple or more days to get my car back seriously. That’s why I’m giving it 2 stars. Seems like y’all don’t care really so that’s all I’m going to say about this place and the car accident for my car isn’t not even that big deal and thanks for not caring about the scratches until I came over there on Wednesday and now you guys trying to fixed it oh wow.

Seem nice but cant say much beyond that because I never had my car serviced here.

Fernando helped me out and took my car last minute very helpful my car look bran new

This place is incredible!! They care so much for all their customers. Not only do they make sure your parts are in before you drop it off so you don’t have to wait long for the repairs, but they will help you every step of the way. I have Statefarm and the claims department was horrible, refusing to give me the confirmation number I needed to get a rental car but the employees helped me get through and get the number I needed. They have such a convenient location because they have a Hertz there so it’s a one stop shop. I would trust them with any vehicle repair needs. Thank you to all of the amazing and wonderful staff!!

WhenI picked up my car the trunk working close properly, the lights didn’t line up, and the bumper was too low leaving a 1 1/2 in gap. I refused to accept my car in these conditions and had to invoke management. I had to wait an extra week for my car and the truck still doesn’t close properly and the fender has a gap that should be flush but isn’t.

Great work amazing customer service. Neyda and Fernando were very transparent and communicated all necessary details.

They do understand how stressful and complicated is an car accident and they will help you and guide you through the process.I do not remember the name of the cashier/receptionist but she is great tool care of me in a quick and efficient manner.Give that girl a raise. 😃

The communication was pretty good. I didn’t run into any issues other than the amount of time it took to have the repairs done but I do understand that the pandemic played a part in this. I am a satisfied customer.

The entire team at CARSTAR Metropolitan Auto Body and Paint exudes the highest quality of service and auto repair. They take the time to answer any questions and fully describe the work they are doing both before and after. Fairness and honesty. Ive been looking for a service like this for quite some time and Im relieved to have found these guys. Lifelong customer right here. Thank you!

Fernando and carstar were EXCELLENT. They were very fast and organized, (unlike Virgil’s bbq) and honestly quoted me much less than I would’ve expected (by thousands). Would highly recommend for all out of towners who have bodywork/scratch issues with their rental, or for locals with issues with their personal vehicles.

Got in an accident and needed to get my bumper and fender painted. The body work and finish work was top quality. There were a few issues that I caught ( since I know my car better than the shop does ) and they were happy to get back on the car and make it right for me. Going to a body shop is always painful but it was nice to leave with my car repair complete and done by a certified GM shop. The Chevrolet SS sedan i have is a rare car, glad to have it back to how it should be.

This is my second visit to Metropolitan Auto and I have only good things to say. I had an appointment at 9 am today and was taken in immediately upon arrival. (Note: I arrived earlier than 9 am). I had some side skirt canards installed today and the installation was done much faster than I expected. I was there perhaps 20 minutes or so. As I was leaving, Alex, my service adviser even gave me a discount on the total cost which was lower than the estimated quote and I did not even ask for it! I could not be happier.!

Fernando was friendly commutative, helpful. And my car looks amazing.

I have a 2019 Chevy Silverado that I am very particular about who works on it. I just got my car back today ahead of schedule and the vehicle is flawless. Im in the industry and I couldnt see a single flaw. So glad I went to a GM certified repair facility.

No wonder these guys have such high ratings. The service is great as usual, the prices are more than reasonable. Definitely recommend CARSTAR Metropolitan Auto Body and Paint! 5 stars!

These guys are super quick and very friendly. I called on a Saturday morning for an oil change and they were able to do it in under 15mins. Ill definitely be coming back.

I could not recommend an auto shop more than Metropolitan Auto Body and Paint. Was so helpful, making sure everything was taken care of. So many shops try scamming you, and they charge for every little thing. They just tried helping however they could, allowing me not to have to worry about anything. If you need anything on your car repaired, go to Metropolitan Auto Body and Paint.

Was very helpful, saved me a bunch of money to fix the problem. This already is a lot more helpful than what I would have received by going somewhere else. They get an A+ in my book. Knowledge is power.

This is first time in many years that we are car owner we received service that we could only dream about. Weve tried many different Auto repairs, but none I can fully call trustworthy. This is the place to receive great service for your car needs. I will definitely will be using and recommending Metropolitan Auto Body & Paint from now on.

ABSOLUTE GEM! As a woman I normally HATE going to get my car fixed. CARSTAR Metropolitan Auto Body and Paint changed my life, no joke. When my car needs fixing I know I can get great work done, fair prices but best of all no one is condescending!

If I can rate -0 star this place I will they not even close to 1 star never on time just telling lies true the phone I dropped my truck by Wednesday morning time 8 am. They telling me by Friday mid day will be ready that never happens they said it will be by Tuesday morning sometime that never happen it’s Friday again I’m asking for my truck for pick up and I had provide my info and they put my on hold for more than 20 minutes already. I hope this help to who ever it’s looking for a good service

Excellent work. Just like new again.

Before you even think of dealing with this company make sure you have a good lawyer and plan on going to court. Although he, (Mr Fox)(should be snake), will try to get you to sign a waiver to give up your right to sue him. We brought our car in for a minor accident and it took 10 weeks to get it back. Also the work was substandard, parts were falling off. We also had to bring to dealership for a mechanical repair they did wrong. Thanks to Planet Nissan they covered it under our warranty. Bottom line, find another body shop! We spoke to many other previous customers of theirs and they had worse stories then ours.

I came here to write a very positive review for this shop. I had a great experience, they are very helpful and honest.The work looks great and the repair was done expertly. Id go back in a heartbeat.

Everything went extremely smoothly and rapidly. The shop did a beautiful job repairing the dent. Seemed like it would be stressful, but it was a totally stress-free process. In my case, I feel pretty fortunate to have gone with Metropolitan Auto Body & Paint.

Well deserved 5+ stars. Metropolitan worked on my husbands 2001 Dodge Dakota Sport - replaced, repaired, refinished various parts and repainted entire truck with original color. They were thorough, fair price/value and the quality of work has been excellent. We are VERY SATISFIED and will be back for sure!Charlie has been super patient and has worked with my husband from start to finish. He made sure to answer all our questions and concerns. Charlie has gone above and beyond to make sure my husband is a happy customer. The truck looks great. We highly recommend Metropolitan!

I would like to say this place is beyond amazing, they are respectful and give great customer service. I entered and was greeted immediately with a nice smile and a warm hello when I informed about my problem with my vehicle.Nice response and had my vehicle fixed in no time, this place is the best of the best I recommend this company 100%.

0 stars. Not only did they hold my car there for over a week without working on it. They had not sent the estimate or even checked it & I didnt find out till I called the whole week trying to figure out why I had no update. They offer to check their sister company & got my insurance to handle the change. Well, when my car gets to the new shop ... Its missing the battery.. hahaha worthless place

These guys are trustworthy. I thought my initial problem was the spark plugs, however, turns out that intake valve needed a deep cleaning. Once that was taken care of, thing is running like new again. They are reasonable, efficient, and knows how to run a business. Also provide free ride service within local distance. Front desk lady also gets a nod for excellent customer service. Highly recommend!

They did a real nice job on my truck

Metropolitan did an excellent job in my car repair as if its brand new that nothing happened. Staff are very helpful, explained things before hand. Charles even take his time and help me explain to Geico whats going on and the status of my car. I would highly recommend their company to all my relatives and friends. Very satisfied with their good job and their company staff.

Charles and all of the guys at Carstar Metropolitan Auto Body and Paint are the most honest and amazing auto guys around! I have used Metropolitan Auto Body and Paint 3x, recommended by a colleague a couple of years ago. Each time, I have been treated with kindness and prices have always been fair. The service is exceptional down to the nice lady who calls to tell you that your car is ready. Metropolitan Auto Body and Paint is one of those few shops that still believes in having a bed side manner & thats A-ok with me.

Great people at this location! They make you feel confident when you leave your car with them. I came in for a spoiler installation & I was really worried about getting the wholes drilled in my car. It only took about an hour and the spoiler was line up perfect. I definitely left the job to the right people!

I wouldnt hesitate to recommend them and I will be bringing my car back to them when it needs it.

Brought my car in recently to have some work done on it.From the start Charles was extremely helpful and attentive. Car was done within the promised time frame and Charles handled all the insurance stuff as well. They even cleaned/vacuumed my car as well! Cannot recommend these guys enough!

So I was visiting this town for only few days and unfortunately I hit my car on a parking lot pole. So I decided to find a quick fix around and every place that I was calling and visiting was pretty much a waist of time. Nobody would help me out the same day to fix my issue, until I finally decided to visit the people from Metropolitan and specially Charles the guy who took my case was so attentive and seemed to be glad to offer me his help to get my car fix even without having to turn my vehicle in cause I wanted to keep it since a was gonna take my family to visit some places. His Customer service skills are amazing and the staff did an extraordinary job on my vehicle. Im so glad that my car was serviced by this people. THANK YOU TO YOU ALL.

I just repaired my car from this place, Mr. Charles Fox, the manager is very professional, gave me more than five star experience, I fully recommend to all Las Vegans if they ever need their car fixed, thank you very much for your excellent service! I would gave them more than five star if they can be rated higher, again thank you very much!!!

Great prices, great service, fast turnaround, and honest. What else do you need in a mechanic?

I was involved in an car accident and I had brought my car to Metropolitan Auto Body and Paint. Charles and his Team provided exceptional service and the craftsmanship was unbelievable. My car looked brand new after they were finished. Enough Said!

They do great work and the staff is on point

No one was wearing a mask, they didnt have masks on their desks, the staff was all too close to each other and they were way too close to the customers..with no masks! Felt really uncomfortable. Got my estimate and left. would have scheduled my repairs if anyone had a mask. Really disappointed in this!

Super nice employees. I dealt with Charles. Could not have been treated better. Nice to see a place of business that still believes in integrity. I highly reccomend to everyone.

Charles and the team at auto dent are the best! Not only did they fix my car up beautifully after I was hit, they managed the entire insurance claim from start to finish. Charles even fought for me to get reimbursement for the taxis I paid for during the time my car was in the shop.Awesome work, awesome customer service. Wouldnt take my car anywhere else in New York!

I’ve had work done by metropolitan numerous times. The employees have provided exceptional service every time and the work has been done to high standards. Best body shop experience anywhere in Las Vegas !

Waylan needs a refresher in customer service. Wants to throw attitude and swear words because I dont want take a car when I was told I would have a truck rental waiting. I use my truck everyday for work and was very clear about that when I got my estimate. Then he wants to blame everybody else oh its hertzs fault, oh well its technically your responsibility to book the rental you guys told me everything would be taken care of.**updateSo there estimate for damages was 1900+ dollars, the place I went to afterwards was 1300. Hmm so this place is a bigger tipoff then originally thought

These guys do excellent work. I came in for a small dent in my rear right quarter panel and not only did they fix it perfectly they also got the scratches off my rear bumper. If your are looking for a good and fair pricing stop in and see them.

Needed a Pre-insurance inspection. Called on a Saturday morning and was told to come in. Was so fast and very friendly. Didnt know I had a great shop so close to home. Will definitely be back when we need with both our vehicles.

Best shop ever! Office dudes were extremely helpful and treated me with utmost respect. They made the entire process so smooth. My Jeep Grand was completed before the due date, I was very happy with the quality work. The paint was very glossy. Loved It!

Best price in town

Waylon is the real MVP! Definitely recommend this place, they are efficient and professional with great communication!

Great job! I couldnt be happier. I came in with paint chips and faded plastic and they made my truck look brand new. They even kept it an extra 2 days so they could do some extra work since the last time paint was applied it was done wrong, I feel like if I would have gone somewhere else they would have just applied the paint anyways. I didnt get charged extra for the work or the rental car! Im so glad I chose Carstar and I will definitely return if I ever need to.

I was referred by the Jeep dealer after I was rear ended on the freeway. They are a authorized Jeep repair facility. They did a flawless repair using all OEM parts.FYI...they offer free shuttle with service

These people are douchbags, they want close to 6,000$ for storage on my 73 nova or they’re selling it at auction. They didn’t mention once they were charging storage fees because we had a deal of doing payments to get my engine rebuilt. They did not give me a time frame of when I had to make those payments. I got a letter saying I had to pay them, if anyone knows a good lawyer please let me know because I would really love to sue them.

When my truck was beat up by a deer i thought it was unrepairable. these guys and this team assured me they would do everything possible for me, and they did just that. i i truly want to say thank you to all the fantastic people at metropolitan

Great experience. Nice loaner. Charles was very helpful. Recommend highly for repairs.

Brought my car in recently to have some work done on it.From the start Charles was extremely helpful and attentive.Car was done within the promised time frame and Charles handled all the insurance stuff as well. They even cleaned/vacuumed my car as well!Cannot recommend these guys enough!

Great experience they did an excellent job on fixing my car. Their customers service is also great I would definitely come back.

Happy with the service! They do a good job of taking their time to explain everything and give honest advice on what you should do. Came in for a rear bumper fix and the car looks good as new! Would recommend.

I had a rear - end encounter on our vehicle that sent us to Metropolitan Auto Body & Paint. Despite the circumstances, I have nothing but wonderful things to say about MAB & P. The crew are incredibly friendly, accommodating and flexible, reassuring and clear, and just generally pleasant to interact with. They gave us reasonable expectations for the service that needed to be done, allowed for flexibility in scheduling the repairs, and finished quickly. The repairs were relatively small but flawless. You cant tell that the car was ever in an accident or needed to be repaired - exactly as it should be.

Best auto body shop in Las Vegas! Love how professional and friendly they are. We are constantly updated. And their workmanship is beyond measure. Thanks Fix Auto for always taking care of our cars!

This buisness is a rip off this guy will try to take 30-60 days to get back with you and then say he couldn’t reach you so he can put a lien on your vehicle and still make money doing a crisis, he is a scam artist and is trying to charge 5500 for storage when his companies Unprofessionalism is costing ppl their hard earned money and assets, don’t take your car here it will cost more money to get an appraisal than to get the car fixed, total rip off. He has nothing but illegal immagrants working for him, and clearly had a drug problem, he takes cars in without verifying ownership and now he gonna be in legal trouble! Please avoid this rip off buisness by all means, he shouldn’t even be open in these times but he sees an opportunity to try to take possession of ppls cars and titles, please don’t support low life businesses

Horrible customer service. They were very Rude to my daughter. I will never do business with this company again...EVER!!!!!!

Great customer service. Charles was friendly and gave full explanation of process. Definitely would recommend.

THANKS METRO GREAT JOB ON MY KIA SOUL BACK TO NEW IN LESS THEN A WEEK GREAT OEM REPAIR FACILITY

These guys are great. They made the entire process flawless from start to finish. Very clean shop and office. All the employees are in uniform.I had my 2016 Toyota fixed about $8k in repairs the took care of the all communications with the insurance company. Best Body Shop is Las Vegas NV.Top tip ask for Derek

Really good customer service and very fast work! Turned our car in on Tuesday and got it back on a Friday right before the holiday season which was great!

Me and my family have been using Carstar Metropolitan Auto Body & Paint for more than a decade and keep going back cause the service is excellent. Would strongly recommend!

Expect this kind of paint job from them. Their excuse you didnt ask us enough questions.

I wish I could post a before and after picture! My car looks BRAND new! I will never, hoping that I dont ever have to but if i do, go to different auto body shop! Mack was so friendly and funny :-). In fact, everyone was nice! They also go my car back to me really fast! Obviously, if your car is REALLY jacked, this might take more time but definitely dont go anywhere else!

Repair front right bumper and re- repair left rear bumper

Hey this place is efficient and they do the work right. I am very happy with their work.

If I could give 0 stars I would. We got into a car accident and my car was taken there to get fixed. They wanted to charge way too much to fix it. We worked in a body shop for over 20years and know when a body shop wants to pull a fast one so we decided to not get it fixed. When we received our car back in pieces, we noticed they swapped out one of our headlights for a totally different one, when asked to get it back they said they probably threw it out, “Sorry”. Might I add that this headlight costs $600+, so they knew what they were doing. I’m already looking into court for that, yes for a headlight!

Charles and Neyda are very helpful. They did a great repair.!

I had gotten a $2000 quote elsewhere but Jimmy fixed what was wrong not what the other guys recommended.I got my Nissan back two days later working fine and for under $200Honesty is all we can ask for in a mechanic and this business is that Honest.Jimmy could have easily said it was anything less than the $2000 and I would have approved it and he knew it, but he didnt do that. He simply diagnosed and fixed the issue no more. I have 12 vehicles for my business and well be going back to metropolitan auto body in Las Vegas anytime one of my fleet has trouble.

Good place to fix your car for body shop

Got my truck rear ended. Brought my truck over and Charles took care of me got me in and out. Quick but real thorough. Got my truck back and couldn’t be any happier with the results. My truck looked brand new. They washed it too!

99% of these shops will jerk you around and make you do things with your car you dont want, often leading to higher costs, an empty wallet, and feeling degraded. The guys at Metro will actually treat you like a decent human being and work with you. The staff is amicable and respectful, and will give you the truth regarding what can or cant be done. The price is also more than fair for the service and quality that one gets. Ive been to many car shops in my 15 years here in Vegas and most if not all of them have a belittling attitude to their customers behind closed doors. The staff at Metro, on the contrary, do whats necessary with no time for slander. This is my main shop, despite living all the way in Anthem, because I know I can trust them to do the right thing, and they have, for the past 7 years Ive been bringing my cars to them.

I left extremely satisfied. Their communication, understanding and customer service is topnotch! I would, without question, recommend Metropolitan Auto Body & Paint to anyone who needed repair on their vehicle. I hope we arent back soon but if needed theyll be the first people we call!

Excellent work they left my car like new, great customer service !

Gave me a great deal (better than others!) And were great people to work with. Would recommend

I have taken my cars to Metropolitan several times and they always do amazing work. My car and paint look perfect and when I pick up my car, its always detailed. After my accident, I gave them a claim number and they took care of the rest with my insurance. Highly recommended!!

Big thanks to Fix Auto City for repairing my car! Super awesome, stress-free experience. Recommended them to all my family & friends.

I was very pleased with this body shop. I felt I received a fair price, and the job was complete when they said it would be. Would recommend, and would go back if needed. Jason was awesome

, was an awesome experience I recommend if you have to get parts for your car to go straight there very professional. Make sure that they accommodate your every need need a little on the pricey side but the experience was worth it. If you go there ask for Randy he is the best one there make sure that you take care of your every need for your car and the wait is not long very fast and professional.

I brought my car here after a hit and run they did excellent work at a very affordable price excellent customer service and the car looks better than before the accident

Excellent service and repair at Fix Auto Collision Las Vegas! Car needed paint transfer removed from a van rubbing against our rental car. They were able to accommodate our walk-in appointment, did an incredible job; car looks better than new and we were out in 20 minutes! This is a huge relief when you are on vacation and this type of incident happens to you. Thank you again to the guys at Fix Auto! Aloha and Mahalo, the Santilena’s 🌺

Absolutely painless experience...very professional, knowledgable and efficient...also nice

Knocked a fender in by my own terrible driving. These guys popped the fender out and buffed out the paint scuffs. I can’t even tell I hit something.

Highly pleased. The staff was informative and friendly. The work was well done. They were quick, efficient and the cost was very fair. Recommend them to do a good job for you.

Derrick was super. Very polite knowledgeable made it easy. Suggested redoing seats in addition to painting. First class job better than I expected. Not done when promised but compensated

We just got a KILLER paint job done by Metropolitan and we couldnt be happier! They matched our Kona Blue paint perfectly and the work was spotless!

This place surprised me by being so honest and affordable. My wife backed into my Lexus and ran down the side of it. 2 other shops quoted me $1500 and $3200, but Metropolitian said 98% of it would buff out. Came back the next week as they asked and 20 minutes later, the side was damn near perfect. The office guy wouldnt charge me anything but said to tip the buffer dude whatever I felt appropriate. I gave $50 and was on my way.I was skeptical at first bc it was too easy/cheap considering the other 2 quotes, but they did everything they said and were true to their word. Saved me literally thousands considering want I was expecting.Super solid guys and beyond honest.Good on you!!!!

Awesome work! Second time Ive brought my car in and they always provide great customer service as well as the repair jobs!

We were driving through when our rv broke down. Kevin had us come in immediately and had it fixed with 48 hours. You could tell they cared about getting the job done, and getting it done right. They even let us bring our dogs in to keep cool while they worked on it. Highly recommended!

Great experience, great environment and outstanding staff. I walked in for an estimate and they beat everyones price and went above and beyond to help me out. Very happy with the service and repair and will definitely recommend to everyone. Thank you Jason and Charles you guys rock.

Great experience.Class A repair shop that goes the extra mile. Its rare to find such an honest business in Las Vegas that really understands customer services while delivering a A+++ product.Metro actually made a bad experience bearable. tuned my : ( into a :)

Charlie and Jason and the whole Metro team were incredible! Very nice job! Well be back. After trying to come up with a way to repaint our Jeep, Charlie came up with a rhino-line solution that looks as tough as it is! Outstanding!

Jason was easy to work with.I came in and explained what happened to my vehicle, and he happily helped me out. Reasonable and affordable. Best service all of vegas.

Fix Auto is a hidden gem within the abundance of auto repair collision businesses in Las Vegas. Many businesses offer collision repair, but not many offer their services to a standard that matches all of my experiences with Fix Auto. Great rates, great staff, great management, and an overall great business to work with.