Its fine. The service is fine, the waiting area is fine, nothing spectacular all around, everything is just fine.

The waiting time is reasonable and the best part is the customer service 👌

The best quick Lane in the country.Daniel is awesome.They always take great care of me.Very quick and professional.

Good customer service, they get the job done for reasonable prices and give you the heads-up on upcoming services or parts required.

Such a wonderful experience!! I truly want to thank the two kind gentlemen who helped top off the air in my tires. Service was super quick and professional. I was actually a bit panicked because the low pressure symbol had turned on while I was on my way to an appointment. I came across Quick Lane on accident while wandering around the Sames Dealership parking lot. I cannot express how meaningful it was to get my problem solved painlessly and pleasantly. I wish I had remembered to ask for their names, but please know I am very thankful for all your help!!

Honestly I had to set my appointment a few days into the future cause they didnt have any near days available but the day of my appointment I left m vehicle they gave me a ride home they told me they would call me when my vehicle was ready it took them all day which is fine because I had already planned on leaving the vehicle there called me close to closing hour told me I had 30min to get there or I would have to wait till tomorrow lucky I live near by so no biggie. I get there the tech explains everything to me and how my car is 100% and that FORD covered everything. These guys are honest, and that why I like quick lane good job guys and thanks for the service keep up the good work.

Excellent! They found a problem in my old KIA it took a while for the part to come but I am happy they were assertive about the problem.

Pretty slow. 2 hours for an oil change.

Sames Quick Lane should have a quick service and not a whole plus hour wait. Laredo is known for not providing quick reliable service. Staff is friendly, waiting area is clean and service is okay. Sames needs to improve their quick lane service to discourage customers from seeking other quick service lanes like Grease Monkey (excellent quick service) and Jiffy Lube (excellent quick service).

I get better service in McDonalds than this place they try to add anything to your bill quote on quote your missing this or you need this.

Worst service ever! All I went for was a tire rotation & a oil change & had me waiting for 2 hours when they simply told it wouldn’t take more than 1 1/2. I had gone outside to check if my truck was in the parking lot which it was & I had told the people there if it’s ready & they acted like “oh yea I was barely going to tell you”. Second, when I received my truck I had noticed that the truck was power washed (which I never gave them permission to do so) & right after i took off, water started falling from the side of the roof & there was a good amount of water inside the enterior light bulb cap. When I returned back to quick lane, I started asking why that happened & everybody typically ignored me. Nobody called a manager when I asked & at the end someone at cashiers office (who supposedly could help me) said he can’t do anything about it since it was the trucks problem, knowing that they had damaged my roof.

My family and I are customers for this dealership. We bought FIVE cars from them and used their oil change service. My husband works from 9 am to 10 pm monday through Friday sometimes Saturday and has a hard time going to get his car service done. One time he went on a Saturday at 12 he FINALLY had a chance to get it done and they DENIED him service due to it being busy. Thats fine i went on my day off to get it done. SECOND time he went on a Saturday at 2:30 PM and they DENIED him service again and said he should come earlier because they ARE SO BACKED UP this is not acceptable they make so much money from us the least they can do is accept our service and do a simple oil change.

Been with Quick Lane for years, multiple cars. Cannot complain. Joshua is very knowledgeable. Enjoy the update calls.

Good service, always helpful.

Great service, friendly staff, only problem for me is the ETA given does not match the time they actually take. I dont mind leaving my car if its going to take 2.5 hours but if they tell me an hour and I decide to wait and it takes longer, it does change my plans.

This is probably one of the worse places to take your automotive maintenance or repairs. The customer service is very un-professional and the management is no help and very rude. This will be the last time I take my truck at this establishment.

Nice people. Great service. Explained everything to me about the service i was getting. In And out quick too

Im not one to write reviews but I need to write this, I had never had problems with quickly lane (Ive taken my car there 8yrs) until this past few months. First terrible experience i had was taking my car to QL (quicky lane) for an oil change and tire rotation sometime on a Sat in AM and awaited their call to let me know car was ready, never called, looked at time and it was passed 5pm(closing time)! Called and no one answered! So I called to the actual dealership, spoke to someone that worked there she replied with well its closed workers took off so this is out of my hands....no sorry, no nothing! Ok! Second experience: Took my car in for another oil change and tire rotation on Saturday. Notified them of humming noise. They stated to take the car in during week for specialist. Took my car in the following Tues at 730AM. They called me around 230PM to let me know all they did was move the car across the street and didnt hear a humming noise, worker said guy from across the street would call me. Never did! I called him at 530PM, to notify me that I need to have the car booked in an appointment! Mind you this was 10 and a half hours later!!! Only to tell me I need appointment! Dont think Im taking my car for service here again!

Always friendly and knowledgeable, fast service.

Not helpful and dishonestI had a flat and decided to bring my car here because it was the authorized dealership for my new car. They came up with this stupid excuse why they couldnt fix my flat and also that they didnt have the tires for my ford focus. So I left like that and in hebronville there was this tire shop that fixed my tire in 10 minutes and only charged me $10. Never again will I take my car here for any service. There only intrested in getting cars that are not under warranty so they came make money off of them because they dont make anything off the cars that buy the warranty

Very dishonest and do not like to fix stuff that is still covered by warranty on a car thats a few months old ....do not do business here go another dealer. and completely agree with the person below me.

Always brought my vehicles here. I called and asked about waiting time and was told to come on. Its a 30 minute drive 1-way . I arrive and am told ..sorry were over booked for the day. Only 1 other person in the waiting room and 1 vehicle outside. You dont take appointments so how can you be over booked?

Great mechanics, fast service

Great service and staff very quick service

Had a appointment at 9am, didnt get my truck until 4pm, and just for an OIL change !!!

Good service

Since 2009 I have changed the oil in my f150 Ford, and everything I need !!!

Excellent service

Good service and fast

Great service