The best insurance agent in town and Donna Smith is awesome!!

Very unprofessional when canceling, never give you your full refund

I have been with this office for over 10 years and recently came in with my grandma to hell her with her insurance. Everyone was very pleasant and Aline waited on us. Not only did she expess sympathy with my grandpas passing but offered her private cell phone number i. Case she needed assistance in retrieving a tow truck. I personally have never had issues and insurance in Michigan goes up all the time and people direct their anger at the wrong people. I appreciate the personal touch this office offers compared to large corporations and will gladly pay my high rate to a local caring office.

Overall, Im pleased with this office. Aline and the rest of the staff are all relatively local to Lapeer and Pat seems to care about his members. I have been insured with full coverage for 4 years and it wasnt until recently I had to use it and I had plenty of questions and theoretical ones to help determine what coverage I had and they answered all of them.

Been with State Farm for 7yrs. Transferred agents to Pat Cronins office and when I called to inquire about my policy (it went up for no reason) the lady that answered the phone was exceptionally rude and basically like so what...what do you want me to do. I had the unfortunate opportunity to speaking with her again... that was it. The same day I switch offices. This office is a joke

Been insured through them for nearly 5 years, noticed my withdraw every month kept changing, when I called to inquire, Aline was rude and didnt answer my question, just said thats how much I pay, so I found new insurance. Called 3 weeks before I intended to cancel to freeze my account so my payment for the next month wouldnt come out automatically, they didnt freeze my account so they withdrew a payment, even though I cancelled.. not a big deal, I just wanted a refund, talked to Aline who argued with me about their error of not freezing my account when they said they would. Then said she didnt know when I would get a refund. She is not much help and very rude. Trisha is who I perferred to deal with when I needed something since she was always kind and knowledgeable. Extremely helpful a couple years ago when I had my first accident.

Its been a pleasure working with everyone in the office, thank you for being so helpful.

Great people.

Personal small town service! Love it!

Great as always

Sometimes you need to, go to the office and make sure things are getting done.

Great service.