Had a cellphone stolen out my unit while moving stuff inside. Female employee claims there are no Cameras in the facility. Thief then proceeded to send cash app messages and set up a fake covid relief fundraiser. Pretty sure the the employees stole it. Will update after investigation from the police.
The whole experience has been great! Thanks especially to Kasey. Both Kasey and Cassy were a great help when we were downsizing our unit.Thanks again for the easy transition!
It was easy to sign up for a unit. Casey was very helpful, showed me the unit and explained all details regarding my contract. Also the price for the unit was the lowest I could find in the area.
Excellent service! We were in and fairly quickly and rented our space with no hiccups. Carly and Casey were super helpful!
I rented a storage unit at Extra Space Storage and it was very clean and looked very well maintained. Carly and Casey gave great customer service!
Casey Cline was soo helpful and answered every question I had and took me and showed me the unit she was awesome I will be recommending u guys with Casey to family and friends
Casey and Kasey did an awesome job today with transferring units with us and made things smooth.
Cant wait to get into my new unit! Carly and Casey are the best
Great customer service. Want to thank Carly for being a great help as well.
Facilities are clean and the staff was always friendly. Just be aware for long term storage they can increase your price pretty much whenever they want. We went from 156/mo to almost 200/mo by the time we were finally ready to move our stuff. That was over the course of about 18 months. So short term- go for it. Long term- just be prepared for price jumps. 🤨
Very happy with the service from Casey and Carly. Sweet ladies!
Carly and Casey are great! Thanks for keeping our things safe
Super clean spaces and Always friendly knowledgeable staff, Carly and Casey were my hosts today. Awesome job ladies! Renting my second space now. Thinking about joining the team. Great internet deal on a nice climate control space. Cant wait to start decluttering my house. Thanks Extra Space!
I have had great service from Carlie and Daisy. They have treated me with kindness and are very knowledgeable and helpful. I would recommend this storage facility as it is clean and temperature controlled.
Carly is very personable! I will never store anything anywhere but here!
Everything you would expect from a secure storage facility. Clean, secure, and easy to access.
Carly and Casey is amazing!! They were so helpful getting my storage unit and closing me out! This is a great place to hold your storage!
Casey is amazing. Always so friendly and smiling. We love your company. Thank you for your hard work
Casey the store manager is awesome! Super friendly, highly recommend!
My experience here is amazing. Thank you Casey and Carly.
This is the place you wanna go for storage. Casey made the process so easy and fast. The facility is super SUPER clean.
Great place to store your belongings! Carly and Casey are there for you, very helpful! 5 stars all the way!
Carly was amazing up work with! She had immediate answers to my questions and made my experience seamless….thank you 😊
Great service- carly and casey deliver!!
Great facility- Carly and Casey always give great service! Thank you
Got in and out real quick. Very clean units and easy access. The manager Carly is very nice and professional!
I really appreciate all the help that Carly and Casey have given to me as to help me on the right track for storage servicesThank you very much
Easy setup and management for the almost 2 years as a customer. Unit was clean and well-kept from the start, and throughout the property during my rental term. Aside from no longer needing the unit and opting to save the money, I’d have no reason to end the rental. Employees were all very nice and easy to work with, especially Casey, who has helped make the move out easier and more convenient than I’d have thought. Thank you!
Thanks for All your help Carly, she’s amazing! Highly recommend because of her.
Casey and Carly are the best. You can tell they love their customers!
This place was awesome and got me in a unit the same day when I called at 5:40 PM. they close at 6:00 PM. they also gave me a free lock and had an amazing customer service. they had some of the best prices that I could find in the area I would definitely recommend.
If you are in need of storage in the Lansing area, this is a safe bet. The staff here is absolutely wonderful, which is reflected in their customer service skills. Ive never felt more welcomed at a storage facility. The grounds are tidy, the pull-through bay is clean, and the floors of the hallways are oh so shiny.
I made my move last weekend and every step was made smooth by the friendly and knowledgeable Trina and her female coworker (on Sat. 2/27). (Im sorry Im not better with names). I found the facility clean and easy to use, equipment was available for us to use, staff was immediately available and willing to help and prices reasonable. I will highly recommend.
The two ladies thats always riding around greating people are always pleasant to see I believe their names are kasey and karly, Im sure I got the names wrong though... sorry but great service
Casey was very helpful when looking into a wall storage unit...its a very clean place and a great price...
This place is great . Staff easy to work with, fair prices and always willing to go above and beyond for their customers . Units and clean and secure. I will continue to recommend them . Thanks Casey your our favorite worker keep up the good work .
Very friendly. Did everything online. Not to criticize at all but i do wish i could get a hard copy of my paperwork i had to sign. No way i could read that on my phone
Carly and Casey give great service. Highly recommend
The lady that helped me get setup was very personable, friendly, and attentive. She was very informative and there was no pressured selling, the property and units were well taken care of and clean, I’d highly recommend this facility!
Extra Space had just the storage option that I needed! The prices are reasonable and Carly in the office was so friendly and helpful!
Carly was great! She was extremely enthusiastic and helpful.
Great experience! Carly was super helpful and professional.
Casey was the best you was awesome and I can recommend a lot of people to come to her
Great place, and friendly staff. Carly was the best
Carly and casey were the best…… they really helped a lot 5⭐️
Very fast service and friendly...I would love to work there..
We have worked with Casey several times at Extra Space to solve our storage needs. She is always super kind, knowledgeable, and understanding. Also, we love the indoor temp controlled storage spaces. Everything feels comfortable, easy, and safe. The prices are also very fair.
Nice and clean place! Plus the manager was awesome! Very knowledgeable!
Have been stored my car in here for about 18 months due to COVID, and the car condiotion are stil staying good, I feel safe about Extra Space Storage services. Really reconmand!
Staff is great not to happy about the payments going up with being informed
Carly and Casey are great girls! What a clean place
Staff are very friendly and helpful. The units and facility are very clean and easy to move around.
This place is sweet and the staff is super nice. Thanks Carly for hooking us up
Casey and Carly have been the best to work with, Thank You!
Casey was very customer friendly and answered my questions.
Very easy going and easy to work with. Was able to pay for my unit over the phone and have my wife pick up the keys. Customer service is legit!
Unit is great it is clean and the facility is organized and well run. I like the manager. She is very helpful and remembers my name when i come in. I feel safe keeping my stuff here.
Carly is so nice thank you for the great service
The rental process was smooth and simple. ocess was smooth and simple. They recommend you purchase their lock for $18 but a regular size master lock would work sufficiently. Location is convenient and area appears secure.
I had a really amazing experience with this company. The people that I worked with were extremely helpful and they made sure I fully understood my contract. They had great energy and really made me feel welcomed and went above and beyond for me as a customer. They have great security and I know my things will be safe there. Unforgettable experience.
My experience at the extra space storage on Martin Luther King boulevard in Lansing is awesome. Casey is always very helpful a very friendly very accommodating I would recommend them to anyone looking for storage.
Really nice place just moved my stuff there and its way better then where I was at and cheaper.
Wow!! What a great facility! Carly and Casey deliver
A very respectable facility. Clean, affordable, and easily accessable. The staff are very courteous and kind. Would give a 6th star if I could ⭐
Casey and Kasey made my day easy!
Carly and Casey is very friendly, helpful and is amazing!
Carly Selleck was awesome and very helpful.
Casey the Manager at this location is awesome!! She excellent at customer service, and extremely professional yet personal at the same time!! She was able to get us in the right size unit at a great price, and everything we needed. Thanks Casey!!
Carly and Casey are so nice! Thanks!
The security is above par with friendly people that frequently circle the grounds to look for problems. Facilities are clean and well maintained.
The lady I purchased my unit from was super nice and happy to help. The facility is absolutely the cleanest storage facility Ive seen in a long time.
Excellent Service and Customer Support by Casey, and Space Storage Premise is Very Clean and Well-protected!!! I was Very Impressed with the Neatness and Unique Organization of Extra Space Storage, as well!!!
The facility was extra clean and well maintained. The staff person I dealt with was very knowledgeable and easy to deal with. Highly recommend this facility.
Great staff, Carly and Casey were awesome!
I cant say enough good things about my experience at Extra Space Storage. Trina, hands down, provided the best customer service from start to finish. She was honest, compassionate to my situation, very knowledgeable and just an all around nice person. The facility is impeccably clean, there are no hidden fees and the environment feels very safe and secure. I will never forget Trina and Caseys kindness and will always recommend this facility to anyone in need of storage space. Thank you!
Carly and Casey are the best! Thanks!
Carly is great, clean facility and great customer service
Casey C always does a great quick easy move in and move out... appreciate her help...2 year customer and will be back!
Casey And Carly are good employees and helpful
Casey and Carly are amazing loving caring employees
I love this Storage Unit Location. Extremely Great Customer Service and Hospitality and totally Cares about the Customers 👩🍳
Great I found it... The best storage units in LANSING... clean and secure.. Located in central LANSING.. Staff is a plus... Well its over looking.. think you EXTRA SPACE STORAGE.. MLK AN HOlMES AREA..Time to store...
Great customer service and the lady that worked there was extremely helpful and professional! Clean facility very pleased!
Carly was amazing! And very helpful although I didn’t have the storage long I will definitely go back if need and recommend!
Carly gives great service.
Eddie and I want to thank you guys for making it possible to be able to keep all of our stuff and in a great spot. 👍👍👍 We wouldnt go anywhere else.
Casey is absolutely amazing!!! Great customer service. So glad i decided to come here.
Carly was so nice thank you
Casey was very friendly. I felt welcome and invited. Ultimately great place.
Casey is AMAZING at her job!
Casey is amazing. Great customer service!
Casey and Carly are always treating me fantastic!!!
Casey the Manager at this location is awesome!! She was able to give me the correct size unit and work with me to get the best price possible!! I would highly recommend them for all your storage needs!! Thanks Casey!!
Casey and Trina are exceptional with their customers. Very professional, personable, and compassionate. If I need to use another unit I would not hesitate to come back or refer them to anyone in need of this service.Tiffany L Jefferson
Casey Cline provided excellent customer service! Thanks
Casey is great to work with... quick and easy storage... clean facility
Trina rocked! Very amazing customer service. Clean, fast, efficient. Couldnt as for anything better.
The staff here is amazing. They know their job and what they are talking about they arent just looking for a pitch to memorize. They will communicate with you any time there are any sort of changes with your account or the units. They are so friendly and relaxed! This place definitely knows what good customers service is! All they expect is you pay on time its definitely VERY affordable with how incredibly secure they are. You arent sacrificing anything when you invest in these guys they have your back like a business should.
The store is very clean, the units are very well kept clean and easy to get to.