Oh my God! I want to say thank you very much Ryan for your extraordinary customer service. Since the first step than I put in this place. He was very friendly and showed to us concern for our vehicle issues. Besides, he gave a new car while they were repairing my 2015 CRV. I am so happy with my car fixed. Thank you to the cashier as well she was very efficiently and friendly. God bless you and keep doing the best. Lastly, I definitely recommend this awesome place to anyone who want to fix their car or buy.🙏🎉🎊😊

Love working with Cavell. Very professional and understand. Took his time to explain everything to my family and myself. Thanks Cavell for great experience.

Jennifer made buying a car so stress free and easy! The way her presence calms you is amazing! She was on point with everything and answered all the questions I had! She really has an energy that is out of this world! She made me feel like family. I could not thank her enough! I can not wait to hit this sunshine and cruise my new ride!! Thank you Jennifer, I will never suggest buying a car from anyone else!!Don’t let them give you those Blue pens girl!

Kamaal is a great salesmen, I would recommend everyone to do business with him, he will get the job done

Took my car in diagnostic on a Tuesday evening. I called on Wednesday for updates no response. I called on Thursday and left a voice message and no one bothered to call me back with a response. So Friday, I called to speak with my service advisor in the early am. Didnt get a return call until late Friday pm. I was minutes away when she returned my call. This was the poorest customer service in all my years with dealing any car dealership. I wont recommend this dealership to my enemies let alone my friends.

Very comfortable experience while waiting for my car to be serviced. Covid precautions were met fully. When I am ready for a trade in, I will be back to speak with Jennifer. She was very sweet and compassionate.

Cavell was great. Keep up the good work

Service at Napleton River Oaks Honda is terrible. It took their representatives 50 minutes to schedule my check engine appointment over the phone. They didnt have me scheduled when I arrived on my appointment day. They have many hidden service charges and always blaming another departments for their high charges. Your business will never grow if you keep cheating loyal customers with your fake smiles. Ive been a customer for years. I only pay these high hidden charges because you have the factory parts for my car. People will stop buying and supporting Honda and all other dealerships that continue to overcharge customers to repair their cars. Why should a person buy a brand new car? Your cars are too expensive and does not have good quality for today. Your cars are engineered for repair after 4-5 years.

This dealership sells dirty, if not filthy, cars and doesn’t care about their customers after they hit the door. I bought a used, two year old, Honda Civic there two weeks ago. I noticed (it was impossible not to) that the car was far from being clean (sticky wheel, dirty seats, filthy glove compartment, etc) and asked the dealer if they could do a better job at detailing, and he kindly agreed to do so. So a week and a half later I brought the car to the dealership for a “cleaning” appointment; they kept the car for two hours, and the end result was, hmm... I don’t kokw how to put it, just not visible. Be your own judge. I will share the photos with you that I took right after the car got a second round of “cleaning”...

The napleton Honda dealership in Lansing Il is a good place to purchase a vehicle, I had a good salesman who worked with me, and was a very patient and considerate guy .Eric Labauex is a very professional guy at what he does.I think honda she have more people like him.

I was very happy with the service from Cortez and his brother they was great they took care of me and they work with me on everything

This was my first visit to the service dept. Awesome service and very informational.

I want to thank Napleton Buick for the nice courteous service everyone here was very helpful I didn’t have the best credit but thanks to Maysem and Jesus they were still able to get me in the car I wanted and at a affordable price I highly recommend them if you’re looking for a good Honda thanks guys

There’s nothing negative can say about Napleton River Oaks other than they were out of popcorn when I came ha. But in all seriousness, they treated me with the upmost respect. By far the best car shopping experience I’ve had.

Highly recommendable Vehicle Lot !I love the service here & like the positive energy that employees give off. They really make sure customers are satisfied when leaving here with a vehicle. Lina is a very good at this location. Perfect with finding whats best for you. You should go visit

I LOVE this place!! Tom Walker and others generally care about their customers and the vehicles we drive! After a service is rendered, they follow up with an email or phone call to see if you were satisfied! Great customer service!!Thank you!

I love Honda. If interested ask for Quinn. He is the personally the most honest and doesnt sell you anything less than your dream car. He goes above and beyond to make his customers happy. Again ask for Quinn.

All in all a good experience and a great value on a used car. Dymond was great and would definitely recommend him. Hes nice, personable and genuinely seemed to care. The finance manager was also great at setting my mind at ease because he could see that I was getting overwhelmed. Would recommend any of my friends who were looking to purchase a used vehicle to check them out. Thanks guys!

The best dealership around my opinion only one I go to, recommend all my friends there and every single one keeps returning back and recommends it to their friends. Very professional fast, friendly, courteous makes buying a car a lot easier. Awesome sale staff and an awesome general manager

Lolo took care of my Security app for me today! And Joe Ritchie is a great manager!

Stacey is one of the most helpful people in this business i have ever met! surely a shocking surprise in the car business. I expected to talk to a lazy dirty salesman who just wants to pull a fast one on me. When I called in and Stacey picked up and literally helped me with every single question I had she also set me up with one of the most patient salesman Ive ever met! Jp took his time and really helped me find the best vehicle for myself. I love this place!!!

Got an oil change and service was good. Every staff person who I came in contact with was nice and very helpful.

Briana is so amazing and professional. Thank you young lady for reminding us what integrity and dignity looks like.

Always disappointed when I come here. Never any good news. They do not take accountability for anything. Better off doing it myself.

There’s nothing bad I can say about Napleton River Oaks other than they were out of popcorn when I came ha. But in all seriousness, they treated me with the upmost respect. Briana was absolutely a pleasure working with. By far the best car shopping experience I’ve had.

Worst place to buy a car. They want to over price their cars by making you pay for a VIP Package, transportation fees, and extra insurance. They claim it is necessary but in the contract it says it is not! Worst customer service by the Dealer Representative: Ryan Augustine.

All in all the experience was much easier then other dealerships I had been to. It started with Stacey, great phone person. Then my experience with my salesman continued to be great. 10/10 recomendó Napleton Honda.

Great place to buy a car! I bought a new Jeep Grand Cherokee Trailhawk here. Everyone is very helpful and made the process easy. Mo, Jay, and Roberto all worked together, so no one was ever fighting over me or wanting me to wait while they worked with other customers. I never felt like they were playing games or being underhanded. George in finance explained my options clearly and didnt try to pressure me into anything I didnt want. At the end they went over all the options on the car with me and gave me a big head start on what is an option packed vehicle. This was a 5 star experience!

Great place and great people. Will recommend to all my friends and family for service.

Great customer service but the wait was like being in the emergency, take a lunch

Good people good mechanics good office people great place to buy and have a car serviced

I have brought my cars/suv from Napoleon Honda since 2000. Great

Just love this place, so friendly. Great place to buy a car

Nice Friendly Staff and a nice open and Clean dealership front to back

I am satisfied with the service at Napleton Honda in River Oaks.

Thanks Jeff for the great service you have provided and, helped me by my car, thanks for the awesome service and I recommend you

Beautiful teamwork and A plus dealership, check it out for yourself!

Go see Oliver Marin . Will set your oil change appointments up for you? Fast and convenient.

Ive worked there for almost 5 years, but my services were no longer needed, and I was dismissed 😲😲😲 no hard feelings, ill miss all my good customers...& co- workers #movin-on

Great place, love Honda. Great staff

Nice ppl. Very helpful

Nice salesmen, decent deals on Hondas.

I am always happy with the the service at Napletons River Oaks Honda!

Nice waiting area with awesome hot drink dispenser and popcorn maker to keep the kiddos happy.The repair shop on the other hand, has wasted our time and gas comming back and forth with the promises of repairs/replacement that they were suppose to get done due to thier own negligent and mishap all because the shop worker did not take the advice from us, the customer. We are out of towners, which means we do not have the time to come back.We know our own vehicle and what needed to be done.The shop manager is capable and competant to do his job, but has to much demand on him being pulled in all directions with customers, workers, paperwork, etc....The owner/staff manager did reconize us from previous times being there and took the time to pull us to the side to get everything resolved on a quickly manner.Overall was satisfied with the work, just had to keep comming back with the hopes of things to be done correctly as promised at the time of each visits.

Always go there always satisfied

This place is only interested in how much money they can get you to spend. Every service is overpriced and they call themselves giving you a break by giving you10 percent off, which is nothing because they overcharged you in the first place. I had my car serviced & was charged almost a $1000.00. Ive had my car serviced here for 10 years. They gave me a loaner car & I had a flat. To add insult to injury they made me pay another extra $100.00 for the tow, despite all the money I have spent with them. This is why people say going to the dealer is a rip off! Im done with this place and thinking of purchasing a Toyota!

My experience with Elena was great she very helpful and she responded to my questions at a timely manner. If you need anything go see Elena or give her a call.

Excellent experience at Napleton buying my new car! I will recommend Chikano to everyone for his quality service!!!

Eric in service was wonderful! Very professional and cared.

Friendly courteous staff!

Very good cars very friendly

The service attendant was very helpful in finding a solution to my inability to pay cash for four new tires. Thanks

Nice friendly service center Auto Dealership

Love me some Honda 😊

Tom and valarie are awesome.

I went the day after Christmas it took more than an hour for them to put air in my tires. The service guy was having a very bad day it was apparent because he showed it by his actions & how he spoke to me. He even gave me the wrong set of keys & when I told him that he acted as if I did something wrong. I wont go back here for service

Great service from Jay In sales 👍🏾

Unorganized, wait time was ridiculous for such low amount of customers, only had one loaner car that wasnt available

I would always send people I know to get their repairs from here.

Just had the car wash for the wknd

For some reason they were really slow, I waited more than 2hours just to have my tires checked out for slow leaks, and several people in front of me had been there since the morning

Good service.

They lived up to my warranty saving me money.

Oil change. What can I say.

Didnt take us serious. Not too helpful. Hit or miss on the associates.

Mike in service department is great

Terrible customer service,being overcharged when they work on your car

Great service and people

Cars arent reasonable at all.

Excellent service

Good and quick

Excellent service

Good place

Excellent service

They are a rip off!

Couldn’t find parking, so I just left

Took my car in to get it inspected prior to the warranty expiring they missed so many things its ridiculous

Way too slow

Good

Slow.

Bought Car

Parking is limited

They are friendly

Great Service

Clean

My husband and I came in to purchase a car and thanks to Cavell we had a great example. He made it simple and easy process for us