Avoid doing business with Rebecca Mangolds Tax Service. We had an appointment made a year in advance, which they ppd and then called 10 minutes late to say they couldnt do it at that time. When we objected, Rebecca became angry. She had one of her associates do our taxes and we were fined twice by the IRS due to mistakes and ended up owing an additional $500 before fines. We had to have another tax preparer re-do our 2019 taxes, despite Rebecca saying she would prepare them before January 2021. Mangold did not respond to more than a dozen calls and emails requesting that she make the corrections. In fact, she was rude to our financial adviser who discovered the errors. This service is not worth the headache you will have.

Although the morning staff were nice and courteous Rebecca Mangold herself was very rude and unprofessional towards me especially as a first time client was asking me private irrelevant questions I was shocked and uncomfortable which I decided afterwards from the lack of professionalism to cancel my appointment and go elsewhere. A business that Cant Provide Good Customer Service Needs to Reevaluate Themselves!

I do not make a habit of making poor reviews of any organization or business, but we had such an awful and frankly traumatizing customer service experience that I thought it was important to share. Not the issue but for Context: In preparation for our appointment and upon asking if there were any specific COVID directions or procedures in place, we were told no aside from wearing a mask ( that was fine with us but we wanted to make sure). After arriving at our appointment, I was surprised to see no restrictions in the waiting room, no temperatures, no hand sanitizer at the door, and/or special procedures in place as far as waiting in your car or limiting individuals, we were not given a choice to drop off our paperwork, etc. (again fine as we take needed personal precautions but was somewhat surprised). As we had in years prior with no issues (even last June after our appointment was pushed due to the pandemic and the tax extension), we had to bring our children to the appointment (naturally prepared them with activities). After waiting past our appointment time (again not the issue), Rebecca greeted us much colder then I had ever seen before, saying she was ready then disappeared leaving us to wander the hallway looking for the new location of her office. Upon entering her office and getting situated (before beginning), she proceeded to YELL at my 18-month-old son stating that she doesnt want him touching anything, etc. and that she is “not having it.” She then proceeded to borderline SCREAM about how she now has to sanitize everything in her office and out into the waiting room. Please, keep in mind we had not said more than a few words at this point as we were passing her our paperwork. We both were truly in shock and speechless. I asked my husband to take my son to the car and wait for me to call him to sign (we are married but file separately, so I had to essentially speak for him). I have never in my life experienced something so unprofessional and unhinged by someone in the service industry. If she was feeling uncomfortable for some reason there is a way to PROFESSIONALLY and RESPECTFULLY communicate but there was absolutely no attempt made in that regard by Rebecca Mangold. This was a complete opposite experience from years passed where my children were welcomed with open arms and with no issue, we would have gladly dropped paperwork off or followed guidelines put in place by the business had there been any. I spent the appointment time in tears saying little more then 3 or four words. I also watched Rebecca berate the gentleman at the front desk about bringing her “the wrong folder” and dictate that he must wash his hands immediately. We have recommended several other families there in the past which I certainly regret. Needless to say, I called an alternate accountant/tax preparer the day after and we will be switching for next year. She has a 1.5 rating on Yelp all citing poor customer service.

Ive been going to Rebecca for many years and never had any problems

Rebecca is the best! She is so caring, kind, helpful, and patient. She has really helped me navigate through the process of starting and maintaining my small business. I am lucky to have found her and you should too!

Would highly recommend. Great staff & great job with answering any questions you might have.

Rebecca has doing my taxes for over 20 years .I cant complain about anything. Very pleased with her services