Spoke with Lori Coy. Great customer service. She was able to get me insurance 100 dollars cheaper a month than what I was paying and i also snagged roadside assistance still altogether cheaper. She was very friendly, helpful and professional

Stephanie Gross and Tony Proper are the worse claims adjusters Ive ever dealt with. They lack ever form of empathy. It has been two weeks and I cant even get an update. And have the nerve to be narcissistic. No integrity or professionalism whatsoever. I am told EVERYTIME that they have the claim in front of them, and working on them now. However, I feel that a dead fish could have made more progress. Itd be such a shame if they found themselves in such a situation. Those two have truly made me regret partnering with this company. I await the day to switch, and currently influencing others to drop this worthless company.

Ashanti robinson was very nice over. All directly to the point she made sure that i was happy not sad .

Nice customer service. A little pricey but .... Doable

The insurance companies are rip offs. I switched cars in my policy and it goes all the way up. And it’s already high.

Great Customer service 👍. Never had a bad experience with Direct. I miss Shanta but her replacements are from heaven!!!! Keep doing what you do as always Ill see you on the 5th😁

Friendly office staff

Excellent customer service and extremely knowledgeable staff!!!

It ok