Great experience overall, we were very happy with Andre wood (sales) who was kind enough to help us out with all our questions and requests. After deciding on our new Camry hybrid we finalized everything with Marc Scentery (finance) and I can’t say enough good things about him! Both made the process super easy and smooth for us! Also very accommodating with our busy schedules to make this deal happen!Thanks again! For sure we are gonna continue doing business here!
Stevenson Toyota West, I wish I could give more than 5 stars ⭐️This is THE BEST experience I have ever had when purchasing a vehicle! Tony Salazar and Josh Ross are top-notch!Tony is authentic, knowledgeable, and courteous. He made sure I got the new Toyota 4Runner that I wanted! He even took the time show me how all of the awesome features work!Josh has to have the best personality of anyone I have ever encountered in finance. He is very accommodating, genuine, and insightful!Thank you so much!
I was blown away by the incredible service and professionalism from Brett Thedford. We looked at various options and different models and Brett was patient and listened to our needs. Before I was about to walk out, the perfect Tacoma was coming off the truck and Brett made sure I didn’t leave without seeing it. Five minutes later we were doing the paperwork with Bob.What incredible service and experience!
Tony, is excellent. He went above and beyond for me first trying to help me decided which model was right for me and then actually finding a car in this crazy covid paradigm. He followed up with me but did not push and was there for me when i reached out. Always patient and kind. He is my guy and i will not go anywhere else even though this dealership is not conveniently located to me as I live in Boulder. But Tony was worth the commute.
Elias Eli Vasquez was wonderful to work with. Very responsive, but not at all high-pressure. He called me when he had the right vehicle in stock for me (it was a hard-to-find 2021 Toyota Sienna), set up an appointment and worked with my schedule, allowed me extra time to work out the details, etc. Highly recommend him for his professionalism. Now, hopefully Ill find their Service Department to be as great as Sales!
I greatly appreciate the amazing work done at Stevinson West. Elias made it easy to find a vehicle with exact configuration I have been searching for for weeks. He was able to answer all my questions while on the test drive as well as showing some features I didnt even know about the Tacoma. Elias made me feel like more than just a customer and was enjoyable to converse with while we got everything ready for the purchase.Also while figuring out financing AJ made it easy to work the number between a few different options including the preapproved loans I had already worked out prior to the purchase.Glad to finally have my Tacoma!I will def purchase another vehicle from here in the future. Great service and amazing / friendly people!
Did a test drive Tuesday on a 2018 Rav4 after checking it out with a sales person on the Stevinson Site. I liked the car and was seriously considering a purchase. Returned from the test drive and was told that same car was actually not certified. Beware. A different Toyota dealership, Mountain States, today told me the certified car I was interested in was actually auction material. Certification at this point may simply be a reason to get you into the dealership.
We had a truly great experience purchasing a new 4Runner from John Larocca @ Stevinson Toyota west! Megan got to pick out exactly what she wanted and was kept informed about the vehicles location as it was shipped from the factory. They made the financing very easy and we’re grateful to Bob Ballard for that! They were extremely fast & helpful to get accessories installed, and we even won a Yeti cooler! Thank you to the entire Stevinson team!
We were walking around the car lot and was looking for someone to show us a couple of cars and Austen was happy to do it. He showed us a Highlander and a CR-V. We had to leave to decide which one we wanted and both ended up being purchased before we could decide so we will let Austen know if we see something else we like.
We had an absolutely awesome experience with Tony at Stevinson. We would recommend anyone meet with him and help them find a vehicle. Thanks Tony we really appreciated the time you spent with us!
Elias and Kendall and Marc were seriously excellent to work with. Buying a car gets a pretty bad reputation as a daunting process, but Eli was fair and honest and up-front the whole way through. The sales manager Kendall was polite and professional and knowledgeable, supporting and enabling Elis efforts to help me find the perfect vehicle to suit my needs. Marc in the finance department was tremendously respectful of my time and schedule constraints, while simultaneously somehow making the money aspects of the whole process make clear and perfect sense. 100% would recommend working with this group again in the future! Thanks all -- the entire quarantine group (dang Covid!) loves the new truck!
I am very happy with my new Toyota. Thanks to salesman John for being great throughout the process. He communicated honestly with me and made me feel comfortable the whole time. Even though there werent any cars to buy, John still made the best of it and I ended up in a new car. John was great to work with and I wish all car salesman were like him!
Austen helped me find the exact vehicle we were looking for. We had to wait about 2 months for the vehicle to come in but we kept us updated the entire length of when the car actually was built till when it arrived. He did a good job for us.
Had a fantastic experience working with John L. in sales and Lindsey G. in finance when trading in my vehicle. Ive visited Stevinson Toyota West three times within the last few years (once for service, twice to trade in a vehicle) and each time Ive interacted with genuinely engaged, pleasant, professional, and knowledgeable staff members with awesome customer service skills.There was no pressure to purchase a vehicle, no upsell and no back-and-forth let me check with my manager sales negotiation. I was able to promptly test drive the vehicles I wanted to test drive and then start the paperwork shortly after. I was trying to decide between two vehicles and John took the time to objectively compare the vehicles and assess my needs and concerns. Filling out the Financial and Legal paperwork is usually the least interesting step, but Lindsey somehow made the process pleasant and quick.
Just wanted to thank you to salesman Ken Blum. Ken was great made the whole process unbelievably easy and quick. Ken was very helpful answered all our questions and was very polite, informative, helpful. Very friendly not pushy and was a pleasure working with.
Great experience. I tend to be cynical and suspicious, especially when it comes to buying cars. Working with Ken Blum and the team at Stevinson West was a pleasant surprise. I will definitely be using them in the future and sincerely recommend them to anyone looking for their next vehicle.
We had a smooth experience working with Ken over at Stevinson Toyota West. He was able to get our name on a car coming in and quickly responded to any questions we had. I highly recommend working with him.My only dislike was how long it took on the day of pickup. Im not sure if this is just the process of buying a car, but it was a lot of waiting around and we were at the dealership for four hours from arrival to driving off with our new car.
We expressed interest in a very specific vehicle and they gave us an approximate date for when theyd have one in stock. The next day, they called and told us they had the vehicle we wanted. Because its to be a family car with young children in car seats, they were very understanding of our needing to test our car seats with the vehicle. While we filled out our paperwork, they were very patient and understanding with us changing diapers on the showroom floor and having curious toddlers and loud babies. They understood how important our time was and had us in and out as quickly as they could. Much thanks to salesman Eli and John the manager for facilitating the purchase of our new vehicle!
Never been to Stevinson before but Austen met us inside and brought us over to his desk to take a look at some used vehicles. We ended up driving one we liked and he made the process fast and easy for us which we loved.
Elias Vasquez and Lindsey Gray - Thank you, thank you, thank you for helping buy a new car. 2021 Highlander. I appreciate your patience, kindness and understanding. Your knowledge base is endless and your professionalism is beyond excellent. This is a stressful experience for most people but you all made this an experience I would repeat on a daily basis.I also, appreciate how clean and friendly everyone is at this dealership.This is my first Toyota but I am sure it will not be my last.Thank you.
Austen was a pleasure to work with and I was very happy that I ended up working with him to help my daughter find a vehicle. We are happy with our new 4Runner.
Great Experience with Stevinson Toyota. Unlike AutoNation Toyota, they were fair with their prices, efficient, and treated us with respect. Elias Vasquez was excellent, helping us through our vehicle purchase and ensured we were taken care of. If you are in the market for a vehicle, I highly recommend working with the team at this dealership.
New certified used truck. Just barely over 36k. Roof is leaking. Dealer says sorry not my problem. Toyota says sorry but hear is what you do. Pay a dealer to evaluate it again. Then you will know . No we wont guarantee we will fix it or even care that you will have to pay to get it fixed. No we dont care that it is damaging your very new truck. Also we will not put anything in writing that even acknowledges we know about this issue. We will send you an email that says have a nice day call us if you have any further questions. Well the good news is, other brands of trucks are out their. Sad that I have owned Toyotas my whole life and never had any issues with any of them. Until now. I guess I will see if the other brands treat their loyal customers this way. Toyota I felt used to be the best small truck maker out their. I wonder what their motto will be now. I should have known it couldnt last for ever. Thanks for letting me vent.Follow up to my review as to why the review went from 1 star to 5 stars. Most times, regardless of the outcome, folks want to know theyre being listened to. Initially, I felt that wasnt the case. Ken Traughber changed that by personally reaching out to me to help me figure out a solution. Customer focused service makes the difference in customer loyalty. By taking the time to demonstrate empathy towards my problem, theyve earned a continued Stevinson loyal customer.
I could not have had a more positive or seamless experience at Stevinson Toyota West! The entire process of test driving, paperwork, and finance took about an hour and a half - so great for buying a car! Mallory D. was an absolute dream!! She was professional, knowledgable, and an all around joy to work with. She made sure she had everything lined up for us and ready to go so that we didnt spend the whole day at the dealership. Would recommend anyone in the market for a new vehicle head out West to see her!
Mallory was such a delight to work with and helped us find our dream car! With such ease Mallory helped us to obtain a 2019 Chrysler Pacifica. We came from Grand Junction and she made the process smooth and stress free. She made sure the vehicle was detailed and ready for us upon arriving to Denver. Mallory was very knowledgeable and answered every question we had. She went above and beyond to get us a second key fob and made sure we were happy along every step of the way. I have always been nervous about buying a new car, but the Stevinson family made me so excited and pleased with our experience.
So far so good.Brett located a charcoal tundra against all odds, giving away my 2015 manual Tacoma is heartbreaking but hopefully the upgrade will suffice ..thanks for your help Brett !!!!
First time buying a vehicle from a Dealership, very welcoming and taken care of with the utmost respect and hospitality. Frankie and Aj made the great experience even better.
Corey Sumner was fantastic to work with. No pressure. Very professional and knowledgeable. Especially creative to help me decide on just the right options. I would certainly recommend him to my friends
Wonderful experience ! Thank Brett Thedford for your wonderful mannerism all around great guy ! Helped my wife and I find the right car and I look fwd to coming back and buying another car when the time is right !
Shoutout to Tony Salazar, I have bought a TRD tacoma and now a new 4Runner from him in the past 3 years and both experiences were pain free and straight forward. Tony does not work on commission and fights to get you the price you need for your trade in. Overall, would definitely recommend using him and his experience for my next vehicle purchases! Thanks again for your help!
My experience at Stevenson was, maybe, the best save easiest experience we have ever had buying a car. Austen Reed was courteous, professional and patient. I will absolutely be recommending this dealership to my friends. Thanks for a great experience!
First time I did not have to spend the larger part of a day getting what I wanted. I came in stated what I wanted, a couple of options were presented to me, and I made my choice. John was the best. He did not push or try to get me into something that was not really what I needed. I will return, should I have need for another car. For right now I love my car (except for the color). It is exactly what I needed as far as transportation!!
We had such a great experience! Our last car buying experience was awful, so we were dreading going through the process again. I’m so glad we chose to go to Stevenson Toyota West. Ken Blum was fabulous! He answered all of our questions and was very attentive to our needs. We did buy a 4 Runner that day, and the process could not have been more streamlined and frankly, enjoyable. Thank you Ken for all of your help, and for making this car buying experience a pleasure!
Great experience buying a Toyota Sienna.Eli Vasquez helped me place the order, kept me in touch with the build process, and let me know when it was ready at the dealership. The purchase process was quite painless too. Were thrilled to have a van since were about to add another kid and need a 3rd row.
My Salesman Tony Salazar and Finance Manager Josh Ross were both very kind. They made my entire experience wonderful. I 100% recommend them. Tony was very patient and answered all my questions. Josh was able to get me a payment plan that I could afford comfortably . I am super happy with my purchase!
Interesting new vehicle purchase. With in a year of purchasing my Tacoma, under normal driving conditions at 12k miles, starts weeping coolant while sitting in the garage over the weekend. A little research reveals that this is a known issue. I contact Stevenson where I bought the vehicle and they tell me to drop it off and they can get to it in a couple days or I can schedule an appointment 20 days out. They do not offer loaner cars while your vehicle is down. They told me to contact my insurance for a rental car. This is false advice. Insurance only pays for a rental for a covered claim. Not for a brand new vehicle that requires a warranty claim. I need my vehicle for work so I either cant work, or I have to pay out of pocket for the repairs, assuming I can get it in. What kind of service is this? You buy a $45k truck brand new, and it suddenly stops working, then their answer is to throw their hands up in the air and say sorry for your loss? Never again with this dealer.
Mallory was wonderful to work with during our car buying experience! She was kind, responsive, prompt and even checked in with us in her day off. She was the perfect combination of professional and personable. Her patience was also on display as our 4yr old loved her and had 1000 things to discuss with her at any given moment. Thank you Mallory for all your assistance - we love our new car and you made an often-cumbersome process enjoyable and stress-free!
Overall, we had a very good experience with Stevinson Toyota. Our salesmen, Lou, was friendly, knowledgeable, not pushy, funny and just a really decent guy. Frankly, we had planned to visit more dealerships in Denver and were not in a huge hurry. We even wanted a slightly different color car, but in the end, we liked him and wanted him to get credit for the sale. The car we got had everything we wanted other than color and he was just so pleasant. So, why the two star ding. We paid cash for the car, however, we were there on the weekend. We were offered to take the car home, even though the wire transfer would not go through until Monday. We were told they would need to run a background check to be sure we did not take off with the car without paying. We agreed to a background check, assuming this was criminal related. At no time was a credit check mentioned. It may have been in the paperwork, but I dont recall seeing that and would have never exchanged the few extra hours with the new car for a credit ding. I wont go into detail about why that was a big deal, but in general, I am crazy protective of our credit scores. I feel like if a company is going to run a credit check for a CASH payment, they need to be clear that they are doing it. It is still bugging me, over a month after purchase. It took a great experience down from a 5 star to a 3 star.
Great experience picking up a New Tacoma from Brett. Super easy and was really flexible when we had some minor issues on our end. 10/10 will buy my next Toyota from Stevenson
I am so happy I chose Stevinson to purchase my next vehicle. I was able to trade in my current vehicle for a good price and negotiate a great deal on my new car. I would definitely recommend buying a car from here!
Love my car. Didn’t really love the way we were treated. The salesman straight up said to my father that my mother was a difficult person and strong willed. I think those are great qualities in a woman that doesn’t want to get taken advantage of when buying $15000 vehicle. They told us they don’t like haggling and that they don’t do that at their facility. If I didn’t want to haggle I would have gone to Carmax. It’s sales people…get used to hagglers. If you feel threatened by a 60 year old woman helping her daughter purchase her first car I think you may be in the wrong line of work.
Frankie was great! Not pushy but answered all of our questions!
John LaRocca did a great job helping us find and purchase a new Toyota Camry!
An absolutely phenomenal car buying experience!We came here with a specific car in mind, and our salesperson (John) was incredibly helpful and understanding. Vehicle was ready to test drive incredibly quickly, there was a suggested fantastic test drive route, and we were helped through many parts of the process with care and without ever feeling pressured to get more than we were comfortable with.Thank you so much for making this so easy!
Austen Reed was our sales consultant for our certified pre-owned purchase. He was attentive to all of our questions. He has even made sure that a replacement part installed today works properly. He was very knowledgeable about the paperwork required for the sale. We would return to him in the future to purchase a Toyota.
I was able to get my dream truck with the amazing help from Brett Thedford. Picked up a manual 2021 Double cab TRD OR. I had been searching around for a while looking for this truck in a standard transmission. It was difficult to say the least. Till we contacted Brett. He found exactly what I wanted in a day and was able to give me tracking up dates on when it was supposed to be delivered to the dealership. He held the truck for me for about a week before I went and picked it up. He was even nice enough to send me pictures of the inside and out before I got there( I was itching to see the truck and he was able to send me the photos within the day) The whole process from test drive to leaving the lot took about 3 hours. Have had the truck for about a week and a half and absolutely love it!! Highly recommended dealership, salesman, and finance department.
Mallory was an excellent salesperson. She listened to us and worked to find us exactly what we needed. She was very knowledgeable about the vehicle and answered all of our questions. She did not pressure us. She was also very courteous and professional. She was just the kind of salesperson we were looking for at a car dealership.
Wed been looking for a specific vehicle for some time, and one popped up at a great price in excellent condition at Stevinson. We usually prefer private sales, but we were more than satisfied with our experience here and would absolutely go back! I called about the vehicle and spoke to Susan Hair, who set me up with an appointment at my earliest convenience. The vehicle was pulled aside and ready to test drive when we arrived, and Susan was more than friendly, down-to-earth and helpful throughout the whole process buying process.
I have got to say this was the best experience I have ever had at a dealership. Tony Salazar is amazing, is very professional, and kept me updated on when my vehicle was being delivered. Josh from finance explained everything quickly and wasnt pushy on getting upgrades. I highly recommend buying from here and especially from Tony Salazar. Seriously I was in and out of there in an hour.
I had a great buying experience at Stevenson Toyota West. Elias found and held the perfect truck for me and made the process super easy. Next day we picked it up, full of gas and detailed. He took the time to go over everything. AJ in finance was great to work with too. No pressure just common sense and a package discount too! Highly recommend.
Stopped by today for some parts on my 2019 Toyota Tacoma, I was pleasantly greeted at the door and walked over to parts with some welcoming conversation, from there I was working with Bri and she was awesome! All of my questions were answered and she got me with the right parts with a smile and great attitude! Really enjoyed my time at the dealership and in parts. I was going to order everything online but I am glad I came in and got the service that I did. Thank you Bri!
I was in urgent need of a car after an accident, and Stevinson Toyota West was incredibly help. Frankie Apicella made the process so quick and easy, and was a pleasure to work with. Id highly recommend working with Stevinson Toyota West if you are in the market for a car!
Frankie was great to work with. Overall this is an honest straight forward dealership that is easy to work with. The process was as simple as possible when trying to get a 4Runner pro in this market.
Stevinson is a great dealership to do busy with. My salesman Frankie is amazing. He is very knowledgeable and honest. He was great to work with. The whole process from start to finish was great. Bob is finance was also amazing. Everyone was very helpful. I was able to get all of my questions answered and I felt great about buying my new truck.
Tony helped me with purchasing my very first truck back in 2016 and helped guide me through the leasing process when I decided to sell and do that instead later on.Ive always been a little wary of dealerships and the reputation but Tony was sooo patient and fair. I had a lot of questions and Tony was very considerate with answering all of them without hiding behind dealership lingo as I like to call it :). Hes awesome. This dealership is awesome and will always do business here as long as Im in Colorado!
Corey Sumner was extremely helpful and communicative. I knew which Tacoma I wanted and told Corey I was willing to wait and he didn’t pressure me to buy something else sooner. Answered all my questions and was great with showing me some of the features on the truck I hadn’t seen before. Would recommend Corey and Stevinson to anyone.
I had a great experience. Was in and out in 2 hours thanks the Lou, my sales representative and the finance team. They had the model I wanted at a fair price. Gave me an excellent value for my Range Rover Evoque trade-in and made financing a breeze. I highly recommend Stevenson Toyota West. I love my 2021 Highlander!!!
I had an excellent experience with John LaRocca. I had never bought a new car before, and I was nervous about my credit score and lack of experience. John truly listened to my needs, and helped me with every stage of the process from selling my old car to choosing the best warranty package. I always felt like he had my best interests in mind, which I never thought I could expect from a car dealer. I ended up with the exact car I wanted, at a price I could afford. Thank you, John, and I will definitely recommend you to anyone in the market for a car.
Excellent experience buying a new Toyota. Staff was helpful and friendly. Ken Blum was my salesman and he was fantastic. Very helpful and knowledgeable but never pushy.
Frankie was absolutely amazing. It was my first time ever buying a car, and he was so helpful. Went in thinking Id walk out empty handed, but they all did everything they could to get me approved. Explained everything thoroughly, and were all SUPER friendly. Absolutely love my car, and the payments are even lower than I expected, especially for being my first time. Seriously cant say enough good things about this place. Thank you Frankie!
I worked with Tony Salazar at Stevinson West and it was the most pleasant experience! I didn’t feel pressured in anyway and he made the entire lease end and new lease process so seamless! Bob in finance was a gem-he even sang me Happy Birthday! I’m a Toyota and Stevinson customer for life! Thank you guys for taking such good care of me! I love my RAV4!
Purchased 20214RUNNER TRD PRO and was very pleased with the purchasing experience. The salesman, Frankie, was very professional and courteous! He ordered the vehicle for me 6 months ago and kept me updated on the delivery. The is the 2nd 4RUNNER I purchased from Frankie and Stevinson Toyota. It was a great experience!
Ken Blum was extremely helpful over the phone as well as in person. He answered all of my questions and helped me get a great deal.
Elias V. was super friendly and made my first car buying experience at a big dealership a breeze. I was dreading having to spend an entire day at the dealership looking for a car. Luckily I was able to take advantage of the online website and request to look at a certain car. Elias was waiting with the keys and car pulled up as soon as I got there. Overall the whole process took about two hours and I left with my brand new car. I will definitely be recommending Elias and Stevenson Toyota West to my friends and family.
I was pleasantly surprised when I just bought a new vehicle from Stevenson Toyota west. With the pandemic shortages, and the low supply and high demand, my research told me that there were really no deals to be had. But they knocked a little chunk off the sticker price. And the price with tax, title, and license was actually a little less than I was expecting to pay. I almost thought that if that was the starting point, then I should be able to haggle more down, but I didnt even want to bother, because I figured the industrys been hurt, and these folks probably needed a little bump more than I did. When the finance guy realized that I was one of the types of people who did not want a single extra thing, he said okay no problem well just skip the rest of this. It was all very easy and friendly.
My niece has been looking for a Camry for the longest time and finally found one at Stevinson. Austen was a breeze to work with and very enjoyable to be around. I’ll send everyone I know to him.
Austen was extremely helpful and had an answer for every question we had for him. My son has been looking for a car for a very long time and sometimes the process can be daunting and long. Austen made it super easy and my son is extremely happy with his purchase.
Sibel was wonderful! She was helpful without being pushy and got us into the car we wanted! We were able to test drive alone (which I love because, you know, Covid) and also ran numbers for two different possible trade ins without acting like it was a hassle although I’m sure it was. They were close to closing time but Sibel went above and beyond by staying so we could take our car home today!! Highly recommend this dealership and Sibel as your salesperson! Also wanted to note that Joe and Josh were kind and helpful during the process, in addition to every employee we encountered. Thank you Stevinson Toyota West!
Just got my 2nd Tacoma from Stevinson and in both cases it was a really great experuence ! Tony Salazar is a great guy to deal with and made getting my new truck easy and fast. I would definitely recommend Stevinson and Tony !
Had a great experience with John. Didn’t feel pressured at all by anything. John was able to accommodate our situation and make the whole process easier for us. We left very happy with our new purchase and the overall experience with John as our sales agent at this dealership. We will surely be referring our friends and family.
My wife and I had a very pleasant experience working with Mallory Drendel, Sales Associate, at Stevinson Toyota West. We were interested in a Toyota Hybrid Highlander and were running a little late to look at the vehicle and she was nice enough to hold on to our reservation knowing it was a well sought after used vehicle. Needless to say we loved it and made the purchase after testing driving it. Thank you Mallory for being so kind to us and helping us get the vehicle we wanted!!
I just completed the purchase of a new Tundra from this dealership. I was referred to the sales associate, Lou Haddad, by a friend of mine who had been speaking with Toyota dealers all over the front range to find a specific vehicle and told me that Lou was the most upfront and honest person he had spoken to. Lou was extremely professional and courteous and made the entire process easy. I never got the impression that he was trying to force the sale or pressure me to make a quick decision. He was a pleasure to work with and as a result I would highly recommend him to friends, family, or anyone looking for a new vehicle.I also worked with a member of the finance team named Bob. He took the time to make a personal call to the credit union with which I financed in order to get me the lowest possible rate and as a result I was able to get a lower rate than I initially expected.This is the best car buying experience I have had. As a result of Lous and Bobs outstanding customer service I will be returning to Stevinson Toyota for all my vehicles scheduled maintenance even though it is not the closest Toyota dealership to my home.
My wife and me are very happy with the GREAT deal we received from Stevinson Toyota West. We received great value for our Lease Return on a 2018 Rav4. Tony Salazar was GREAT! He was honest with us and did not try to hard sell us in any way. We truly appreciate the great care we feel we received from Tony. We will be going back to see Tony for any of our vehicle needs!
Grateful for Elias Vasquez, Josh Ross and the Stevinson Toyota team for helping me acquire my first Toyota Tacoma! They had exactly what I wanted, are kind, available, and guided me through the process with ease. The experience easy, fast and fair. I recommend working with Elias to find your dream vehicle!
John LaRooca was amazing! He helped me with my trade in and got me where I wanted to be in my new 4Runner! Looking for an honest person with great customer service head to Stevinson West and ask for John!
Nothing but good things to say about Stevinson Toyota West! Corey took great care of me, and helped me get my dream truck. He made the whole process easy, and got me exactly what I was looking for. All the staff was extremely helpful, treated me like family, and made the entire process seamless - from when I first started looking at buying a truck to the point where I drove one off the lot. Overall a great experience!
I worked with Elias Vasquez from sales, very straightforward, easy going, helpful. Awesome experience getting my new 4Runner. I hate shopping for cars, Elias made it a breeze.
Cant speak highly enough about their parts department. Great website for online ordering. Fast fulfillment. Super helpful staff who are always patient and generous with information. Derek in particular has been super helpful to me over the last few months as I get my 2000 4Runner trail ready.Based on my experiences, Stevenson would easily be the first dealership I stopped at if ever I buy new.
Corey went above and beyond in making my family and I feel comfortable & informed. He was extremely helpful & made the experience a lot less stressful. He extended help in every way possible, even making himself available to us after the sale, I’d end up with any questions on the vehicle. We are really happy with our purchase. Thanks Corey!
Brett was great. He walked me through all the cool technology features of my new Toyota. I appreciate his professionalism and sincere concern to addressing all of my questions. Lindsey was awesome too.
Today, I placed an order for two tailgate cables for my 2006 Tundra for in store pickup When I checked my order status, I saw it was cancelled. I sent an email inquiring why the order was cancelled. I received a response from Derek Jackson, who according to their website is a parts assistant. It was a one line response stating Order was canceled due to recent multiple fraudulent orders from same ip address.Not only did Derek offer no solution, such as placing a new order, but for some reason, even though my order had my contact information, they just cancelled the order rather than calling to confirm.I dont know what technology they are using to flag fraudulent orders. Ive only ever placed one other order for an oil filter, which I picked up. I should mention when I picked up that order, the person at the parts department wasnt very friendly.One would think the most basic customer service in this situation would be a call to confirm the order, given they had my contact information. I would also expect a response to my email offering a solution, not one basically telling me they dont want my business. Instead, I ended up placing the order with another Toyota dealer who was happy to get my business.Funny thing, I was planning to call their service department in the next couple days to schedule an appointment to get the lower ball joints on my truck replaced. Needless to say, they wont be getting that business, or any future business from me.This is the worst customer service I have experienced in a long time. Derek Jackson could use some training on providing good customer service, but Im guessing bad customer service is just part of the culture of Stevinson Toyota.
We had a wonderful experience this week at Stevinson buying a first car for my twin daughters, and it was all due to our sales rep Susan. She was so great to my girls and for me she was very well informed on the car we were buying and the market! I was bummed that I couldn’t haggle because it’s in my nature to do that when buying a car, but she quickly showed me all the things they do to make the experience better and she showed me how and why their price was competitive! Susan is great at what she does and a pleasure to work with, I’m so happy we got to purchase my girls first car from her! Thank you Susan!
I had the best experience buying my new car, with Mallory at Stevinson Toyota West! She guided me through every step of the process and went out of her way to ensure I was happy with my purchase. Thank you again!
Great place for a smooth transaction and a gorgeous new car! Brett made the paperwork and delivery a breeze and we were in and out in an hour. Ken and Brett kept us up to date on the vehicle status throughout the entire process and the car arrived even sooner than anticipated. Excellent customer service by the entire staff. Very happy with our new 4Runner and would definitely buy here again.
Sibel was kind, polite and professional when she put an order for my 2021 Tacoma TRD Sport Premium. She asked me the right questions, she was passionate about her job and priorities her customers needs and expectations. Im excited about my new Tacoma and cant wait till it arrives and Sibel delivers it to me. I would recommend working with Sibel when buying your vehicle