What a great place to buy a car. Everyone in the dealership was amazing. In and out in no time and got me what I was looking for.

We found our beautiful used Wrangler at McDonald Mazda West yesterday and I have to say, this team made our buying experience easy and pleasant. Jaden was our sales associate. He was personable, patient, and made the buying experience positive!We had a few additional questions today and were able to call Jaden at McDonald Mazda and received a quick response and will have follow up for what we need soon. Thank you for a great buying experience, Jaden and the McDonald Mazda West team.

My wife and I had a horrible experience at Schomp Mazda and decided to give these guys a try.What a great idea that was!From the moment we walked in, we were blown away. Everything about the location just oozes class. They have one of the nicest, most modern showrooms Ive ever seen. We worked with Jaden, who proved to be one of the nicest, most professional sales consultants weve ever met. The entire time we were there, everyone made us feel like we were valued as a customer and respected as people, not just as a number on a monthly balance sheet. Jaden gave us great information about our new MX5 and worked with us to find a price that worked for us. When my wife couldnt decide on her preferred color, he never once tried to hurry us along and gave us all the space we needed. No pushy sales tactics, no high pressure, it was just professionalism from one end of the experience to the other. Danyal made the final paperwork a breeze as well. When we were all wrapped up, Jaden even made and presented us with a framed birth certificate with our photo on it with the car wed just bought. It was that kind of experience.When its time to get another Mazda, this is where Ill be going! Thanks to everyone at McDonald Mazda West for all the hospitality and for making our car buying experience easy and fun. This is how its done folks.

Finally a great Mazda dealer to go with great Mazda cars. We really wanted a new Miata after owning one 20 years ago, but were bummed out by the shopping experience at Northern Front Range Mazda dealers. We decided to take a chance and make the drive to McDonald West and see if it was any better. It turns out not just better, but as good as any luxury brand dealer we’ve purchased from in the past. Tracy, our salesperson was a pleasure to work with. Management doesn’t play any games on price - they know how to create long term customers. We can’t recommend this dealer enough. Don’t even waste your time with other Mazda dealers. Just go here.

I recently purchased a used Toyota from McDonald Mazda. The whole process was pretty quick and painless😉 Tracy was a huge help, very knowledgeable and personable. She’s also taken the time to call and check on me a couple times. Great customer service and great car!

Phenomenal experience. Couldn’t be happier buying a car from this dealership. My sales experience was hassle free and pricing was fair. Not to mention getting a flawless vehicle in return. Super happy with my choice here.

Everyone I dealt was very professional and extremely helpful. You can trust that you will be in good hands for a well maintained used auto or a new one with a fair, (or more than fair), deal. They value your business here and aren’t afraid to show it from start to finish. Was truly a pleasure working with them.

These guys were really great to me. The dealer I bought my vehicle from a week and a half ago installed a new windshield and didnt have the capability to recalibrate the camera so they made an appointment for the car at McDonald Mazda West prior to my purchasing it. I drove the vehicle down from Loveland, and McDonald discovered that the windshield that was installed by the other dealership was done incorrectly so they are having THEIR mobile windshield guy install another one, recalibrate the camera at the other dealers cost, AND they will come to me (I work in Fort Collins so this trip was a little bit of a hardship on me). Not only did they do this for me, they ran a free inspection on the car so I know whether there are maintenance issues coming up (fortunately nothing major), and they washed the car. If I were to have any trouble with my vehicle while down in this area, I would definitely take it to them. Thanks, McDonald, for treating me right!

The overall experience was excellent. Jonathan Galindo was very thorough and very professional, and I absolutely love my new car!!! Thanks so much!

Dealership does not respect the neighborhood. Countless service technicians have gone speeding by in the neighborhood where kids are playing with no regard to the speed limit. It is very obvious when all the cars are Mazdas and have a service tag in the window...

Such great service all the way around.

Made buying a car with our poor credit much nicer then other places we have been! Super friendly and patient with us. We ended up with a fantastic car.

I recently decided to buy a new Mazda CX-5 and found my way to McDonald Mazda West. I was greeted by Jaden when I entered the showroom and as they say... the rest is history. Jaden gave us excellent service and made the process easy and comfortable. I have already contacted him a couple times to help me with the new electronic equipment; no problem and he always has time for his customers.

Very friendly staff, Rickey in sales is extremely professional and helpful with a fun and positive attitude. Craig in the service department was also very knowledgeable and made time to answer questions about the car I was interested in. Building was just remodeled and looks great with a nice customer lounge. Overall excellent buying experience.

Having been here before, I expected to be treated in a better way, however it was the opposite, starting with the refusal to provide a simple tire repair service that was just telling me that I could wait a couple of hours to diagnose the tire repair. Jodi, a service advisor, simply tells me that they do not have time for this job, it shows nothing of intention to provide good service to the client, thanks to the intervention of his colleague at that time who showed concern for doing his job well, he suggested that I come back in a couple of hours to have a solution. After the suggested time, I returned to the place where this young man told me that at the suggestion of the service manager I should bring the car to make the claim for the replacement of the tire, it was irreparable. Second day I returned with the car, as they do not have the tire, I must wait another day, the next day I accept the conditions for the new tire but I must wait another day since it was too late to install the tire on the car (almost 4 pm) they tell me that it will be ready the next day in the afternoon ... I cannot go to pick up my car on the 3rd day so the service manager tells me that there is no problem and I can return on the 4th day ... I arrived on the agreed day and surprise surprise the car was not ready !!! They hadnt done anything ..... in the middle of apologies they told me that I have to wait another 20+ minutes or come back later to pick up the car..... I decide to wait and those 20 minutes turned 40 so I paid the bill. The car was finally ready after such wait, I open the door and surprise !!! In the photo you can see how they return the car and asked me if I have a brush to clean it!!! I saw a total disregard and nothing to worry about to at least providing a good service, having a satisfied customer. In many places at least they place a paper mat to protect the carpet .. ... in this mazda service they are not interested in doing it .... although they should regardless of the car model it is my property and it is not cared for in the way I expect from a service ... it is necessary to say it: I lost meetings in my company waiting for something that would have been solved in a more efficient and timely manner, the photo shows the final quality that is given to the client no matter how much money the service represents ... the service should be done in a diligent, timely and efficient manner and decent quality.When I bought the 4 tires for my car a year ago with a complete service and customer service was a lot better.

I recently purchased a used Mazda 6. The entire experience was fantastic and everyone that I talked to was helpful and knowledgeable.The reason that for three stars instead of five is for two reasons, both regarding extras added on.First, the quote for the Colorado Package from the sales rep was considerably less than what was quoted during the final purchase. This was even after the price was reduced. Against my better judgement, I still purchased the package. I can only blame myself for accepting the price, but I did feel a little bit deceived.Second, I was informed at the time of purchase that I could expect a call to set up an appointment for the application of the Colorado Package within a couple of days. It has been three weeks now. It took several calls and a couple of voicemails, which were never returned, to finally hear from someone. All I was told was that I may have slipped through the cracks. How is this acceptable?I really wish that I could give five stars, but the lack of communication and failure to follow through has been disappointing. All told, great buying experience, just avoid the extras.

We had a fantastic experience at McDonald West and would give more than five stars if we could! The whole team worked together to get us an outstanding deal on our Mazda CX-5. Highly recommend working with Miguel! He was friendly, attentive and answered all of our questions (and there were a lot). Doug and James are also outstanding and we couldnt be more grateful for their help in landing our dream car.

Tracy DeMeza went above and beyond to give us the best car buying experience ever! All staff were welcoming, highly knowledgeable and accommodating. We never felt pressured or rushed. We so appreciated the time Tracy took to answer all our questions, and the fair way she worked with us, to get us into a car we absolutely love. After driving Subarus for 30 plus years, I am a very happyand confident Mazda convert! Thank you, Tracy and McDonald’s Mazda West!

The McDonald West service department was less than helpful assisting me with a service repair. The work done by the technicians was quality and I have no complaints in that area. However the costumer service, from the Service Manager Blaise Flores, was inexcusably rude, pompous, and lacking in any ability to provide even the minimum expectation of customer service. She neglected checking our vehicles warranty, or assist us in covering the damage to the ball joint and wheel barring under warranty. Blaise Flores also did not see fit to initiate calls to update us on our vehicles status or what the technicians had reported during inspection. Many calls I made were redirected to individuals who were the medium. As well as while attempting to speak with her while in person at the shop, she spoke through her employees and never attempted to speak to me, while standing in the same room as me. Once my service was complete I was informed I left my sunglasses, I stated I could not return to get them immediately as I was traveling for work. I asked if I could pay for the glasses to be shipped to my address, where in I was denied this option and told “we can not help you” When I returned to get the glasses, they were not at the service department and could not be located. Needless to say the lack of customer service at the service department of Mazda West was astounding. I do not recommend working with this location, as the management is providing a work culture that encourages incompetence and lacks accountability.

McDonald Mazda West is by far one of the greatest dealerships Ive ever visited. The staff is very friendly and helpful in every aspect. Tracy, our saleswoman, provided us with great hospitality, answered all questions mindfully, and even put forth great effort to ensure the affordability of the vehicle we purchased. Raul took very good care of us and respected our time and choices when presented additional coverages and warranties. Furthermore, Joe made a great first impression as a sales manager. He was kind, courteous, and wasnt pushy in any way throughout the purchasing process. Overall, McDonald Mazda West holds a very high standard for other dealers and I would highly recommend buying from this dealer.

Richie made buying a car awesome. I helped a friend purchase and they made it very easy. 6 stars if able.

Worked with Ricky Alexander and could not have had a better experience buying my wifes new 2021 Miata MX5 RF RT. Just chewing our fingernails waiting for it to be shipped here!

I did a deal with Ricky and it was very smooth and enjoyable, this place has all the coolest cars and they can get what you want or need, very cool dealership, great people, And if you want my advice, ask for Ricky when you get in there

Mark M. Was a huge help when I was looking for a car. Mine had been stolen a couple of weeks prior and so I was just sort of forced to go and find something I could afford. They listened to what I needed and really did a great job finding what would work best for me. Would absolutely recommend this place to anyone currently in the market. Very professional and pleasant.

We had a bit of an emergency with wiper fluid failure on our Mazda CX-5 on a drive all the way to New York on a 0 Fahrenheit day. Everyone was so friendly. They helped us out even without an appointment and really made our day. I would go back any time and recommend them to everyone!

Great experience when I came by with my cx-5 and its frozen windshields wash fluids. (I ended up leaving my car there overnight in their warm garage). They even give it a car wash for free!

I had an overall fantastic, efficient and pleasant experience purchasing a CX-5 Mazda with McDonald Mazda West. In the sales department, I worked with both Doug and Miguel in test driving and negotiating a deal on a 2021 CX-5 Signature Mazda and couldnt be more pleased with the experience. Both sales folks were very professional and upfront about all the details which made the decision very simple for me. Additionally the gentleman in the finance department was also very professional and courteous in dealing with the paperwork.I also worked with Marc in the service department who was equally pleasant, timely and efficient with scheduling and delivery of the Colorado care package for the vehicle. Couldnt have asked for a better end to end experience.Thank you!

Bought a certified 2018 CX 9 from Zach Vaught. Im a car guy with lots of buy/sell/trade experience, and Zach and the team get an A+ from me. First class interaction, very reasonable trade negotiation and end result.

I brought my Mazda vehicle here thinking they could pin point an issue that my regular mechanic could not figure out. My experience started really good, service department was very communicative and listened to my history of the vehicle and asked the right questions. The next day they called me off the issue and that it had been fixed. Within 40 miles of driving it, noticed the issue was still present. I brought it back anf the new diagnosis was a water pump, the fix was over $4600. My vehicle is a 2010 cx9 with 46k miles, Ive only owned it for a couple of years and the issue has been around for at least a year. The vehicle was very well taken care of and maintained by the previous owner, how is it possible the a water pump can go bad with so low mileage. Unfortunately, the design of the pump is what makes it so expensive and is a known problem on this vehicle. Also the transfer case, which another shop diagnosed as the issue, is a common problem on these vehicles. I declined the fix and spoke to a salesperson, Zack, about selling them this money pit of a car, and at first the salesman was very courteous and said he would look at it, while waiting for my car to be brought by service personnel, Zack went to the back and NEVER came back. I even told another sales person that the vehicle was ready to be looked at and to let Zack know, but Zack never came out, I left after 20 minutes of waiting. Its not a good sign when Mazda doesnt even want to buy a Mazda vehicle. I went to Stil Tehar before coming here, because their service department was way worse and they also played dumb when asking how much they would buy it for. Ive always been very hesitant going to Dealerships for service because of their high prices and previous experiences with other dealerships, but I figured these guys had good reviews and who else would know a Mazda vehicle. But after this Ive lost all faith in dealerships service department and Mazda/Ford products (this vehicle was made when Ford and Mazda were partners). They released a very low quality product with major design flaws designs (transfer case and water pump to name a few). This also affects Ford Edge, Lincoln version of Edge. If youve read this far into my post, I would recommend going with a local Shop that is ASE certified, avoid dealerships service departments (keep in mind they get commissions off of your services, so more they find, the more they make) and avoid Mazda vehicles at all costs...They are huge money pits. I hope this helps and saves you time and lots of money.

We bought a used CRV-2017 with 10K mileage from them back in March-2021, our contacts were James Park & Jonatan Galindo. FIRST, they sold the car with 3 NAILS still intact on the tires!! They were not even accepting their mistake luckily we had taken pictures during the test drive with tire pressure warning. The SECOND and most heartbreaking part was they sold the car with major AC components damaged and gonna cost us $2500+ to get it fixed!!! We would not know AC issue in the middle of winter SO DO NOT trust their claim regarding a fully inspected vehicle (Our Biggest Mistake), they did not even bother to change the DIRTY cabin filter so of course they would not tell us about the AC issues!!! Their service department who is in charge of inspection is really incompetent, to say the least.*Update: After multiple tries to contact them, the person who called says its our fault for not having gap insurance & HONDAs fault for making the useless car, its everybody fault but their inspection team that failed to notice a basic issue.**02nd Update : They say We take great pride in our inspection process but dont even turn on the AC button to see if its working or not, or check if the tires have NAILS before giving it to a client for test drive an unsafe car (With warning still light on), WOW!! SERIOUSLY?? You are fooling nobody. The dealership focuses more on selling Gap-insurance (at double price) than actually explaining or checking the vehicle. Obviously who does not like extra commission (greed) right?? By the way we are yet to receive breakdown of what we paid for.... THEIR INSPECTION TEAM IS A COMPLETE JOKE!!!! :( :(

Johnny was so helpful in our car buying process! Great service, I would highly recommend!

Update april 2021.I recommend this place because, Mazda stands behind their work and has the best customer service. Fantastic service and work. Thank you for taking care of me.Update Nov 2019.Mazda McDonald in Lakewood is fantastic.I highly recommend this location. I have Been going here since it open. I have never had any issues or problems. Great customer service, the techs here doing a fantastic job. Thank you!Update...Time to get my car serviced and one of the best Mazda employees works here in the service department and his name is JoshI know as soon as I see Josh, I dont have to worry about anything. Im going to get the best service and everythings going to get taken care of, done properly, carefully and correctly.Fantastic...Update...M of L is under new ownership, McDonald of Mazda. This is a professional car dealership.I walked in a no one came up to me to try and sell me a car... finally. If you are serious about a car... go grab a sales person and they will be glad to help you.I came in for an oil change and get some other things fixed.I will say one thing about McDonald Mazda is they did everything to resolve an issue I had a year ago. They took good care of me and I am very happy with the outcome.I own a 2016 Mazda CX-5 and I love it! I highly recommend to test drive one. I love the performance and everything about the SUV.Great service and took excellent care of me. A place I can count on for my maintenance and warranty work. Customer service A++.This place really does take good care of their customers. Im very impressed!

I have had consistently positive experiences with the maintenance team here for the past two years. From teaching me to change lightbulbs, price matching quotes, and providing loaner cars, I am never disappointed in my dealings with this team. I can trust them to correctly and safely fix my car. Of note, Blaise has always been exceptional in her interactions and Im always happy to hear her voice on the other side of the phone. Highly recommend this team for any Mazda needs.

Kudos to Mazda West staff.....made the car buying and trade-in process a breeze. Special thanks to Rick Johnson in sales for getting me the price I wanted.....he was a pleasure to work with. If you are seeking a quality Mazda dealership in the Denver area....you need look no further than Mazda West. After dealing with local Mazda dealerships in Boulder County.... glad I made the trip from Boulder to Lakewood....they are the best Mazda dealer in the Denver area IMHO.

At first, a little concerned with my initial sales rep. However, the new rep I was given, Rickey, worked with me to be fair and met my needs, as well as went above and beyond to ensure I had an optimal customer experience. If you go, work with him!

What a great experience! After visiting 7 other dealerships, we were instantly impressed with the salesman and the Mazda cx-3. Rickey spent a lot of time going over all of the technology and features in the car and was so friendly and fun to work with. So many times you get a high pressure sales or the salesman wastes your time, but not here! The negotiations on price were fast and fair. We have never had a Mazda before, but this car had so many safety features standard. Such a great value vehicle. thanks

After paying a truly shocking amount for a diagnosis and transmission flush, I got in my car and the check engine light was now on. I was NOT told anything about this while they were going over the paperwork with me, Jodi literally told me everything was good to go. I asked them what was going on and someone told me “oh it has all sorts of other codes that need to be fixed”.. without so much as an apology. I have no way of knowing that they didn’t cause this to happen by damaging a wire or something while doing the diagnostic. I would feel more apt to give them the benefit of the doubt if they had mentioned this BEFORE I paid my bill. At best you all have poor communication, at worst you are straight up dishonest. Either way I would not recommend getting service here and I regret giving them my business. 😔

Me and my daughter purchased a Land Rover 2016 we had the best experience I’ve had with a dealership Rickey was are salesman he was the best I’ve dealt with he was very professional answering all are questions I would recommend this dealership to all my family and friends the service department was the best the manager went above all means to fix our issues.

There are few people and places in life where someone does such an amazing job it truly touches your heart. My vehicle was dismantled and damaged by another mechanic and Zack in service talked me through the whole process. You guys fixed our vehicle and put us in a rental. Zack worked with my warranty to help us out. There are people who just do there job but Zack went to bat for us. I am so happy we found this place and once I am ready to purchase, I will always go here first. Thank you, for seeing the damaged someone else caused and for going out of your way to help..We are forever greatful. Zack thank you for not just doing your job but for doing everything to help us. I will never forget your time and consideration for our situation. 100 stars!!

Went for minor repairs - Free lyft to and from after dropping off car, good transparency about repairs and costs, complimentary inspection/car wash, and friendly staff. Highly recommend for any service needs.

They were very nice and helpful but they had charged me the 160 dollar fee to tell me that my blind spot was fine and the issues I had were fine but when I left my blind spot monitor malfunction light was going on I could get it off for a month and then I finally got fed up with it and had it looked at by someone else and the Mazda dealership left my mirror unhooked and that was cause ing the bsm to not work I almost waisted another 140 to replace my mirror because of and error

Stopped in last night and met Chase Pratt who helped us get into a new Mazda CX-3. The dealership lobby has been completely remodeled. Very nice. Good selection of vehicles. Everyone was real helpful. From the time you step on the lot until your signing the paperwork. Straight forward dealership.If you go in ask for Chase. Highly recommend.

I am overall satisfied with the car and the customer service shown by my sales consultant Jonatan (Jonny) Galindo and the team at McDonald Mazda West. Jonny spent the day making sure my needs for the car I wanted were met. After my purchase, all my questions and concerns were answered in a timely and professional manner. I highly recommend Jonny and the team at McDonald Mazda West.

Great experience at this dealership - in particular, the salesperson who helped us out, Brad White. Five stars for sure.

Car dealership. Sales personnel didnt seem very busy, but didnt appear to be very interested in assisting a potential buyer.

I absolutely applaud the service team! Zachary James has been a God sent. I hit something on i-70 totaled my two tires on my driver side. I did not get my Mazda at that location but have a warranty; he got my car in and taken care of. The communication, the respect and the timely manor is OUTSTANDING! They have my business moving forward! Thanks a bunch!

If you need anything other than an oil change you will be ripped off. The prices online do not reflect what you will pay. 200 for new brake fluid is insane. Plus 17% “misc fee”, nothing here is complimentary.

Im a repeat customer. Theyve been great at taking care of my family and myself and have earned our business.

I had an appointment scheduled this morning, on my day off, for an oil change on our 2016 Mazda. We have used this location before for an oil change, and they recently sent us a postcard advertising a lower price for our next oil change. This post card was not a coupon, did not have a barcode, etc., but instead was specially tied to the VIN on our car. When I arrived, the woman at the dealership refused to honor the price on the postcard, and unfortunately I had misplaced the postcard in-between making the appointment, and arriving at their location. I asked to speak with the manager, and the woman refused, stating that that person would say the same thing- no postcard, no discount. I explained that it was not a coupon, and had my VIN printed on the card. She again refused, and made no attempt to look up the price. At this point I left, as I was not going to pay their normal oil change price.Overall an exceptionally disappointing experience, and a complete waste of my time on my day off; compounded by the fact that we purchased our new, 2019 Mazda SUV at their location last summer. I will not be using them for anything other than warranty/recall issues… services that they cannot refuse to provide.

Just got a first time service today on my CX-5 and I got to say I am thoroughly impressed with Zach & the team. Came in for a recall, but had them fix a stripped stud as well. I called around quite a bit and price to fix that was high. They were the most reasonable and got me in right away. Upon further inspection, they found 3 stripped studs and sent me a picture. I was worried that it was going to be a lot more $$$, but they did their best to get me a good price. They were prompt and had great communication. The video inspection they do is also a really cool feature they offer. I trust this place and would recommend it.

I recently purchased a new vehicle and the sales consultant, Rickey Anderson, and sales manager, Joe Mullins, were wonderful to work with. They both listened to my needs and made sure I got the right vehicle for me and at a great price. If you are looking for a new car I highly recommend speaking with Rickey!

Rickey Anderson is a ROCKSTAR! I walked into the dealership nervous and thinking I wasnt going to get a vehicle. Rickey worked his magic along with his manager, and I DROVE away in a Beautiful Black 2015 Mazda3. You looking to get a vehicle, go see Rickey (he dresses VERY SHARP btw)

Rick Johnson, sales consultant, was great. Helped to set me up with a great test drive in a Miata today. Kind, informative and not high pressure! Thanks for a great experience!

Im not someone who writes a lot of reviews, but I wanted to take a minute and rate my recent experience at McDonald Mazda West in Lakewood, CO. I gave them 5 Stars and would say my experience with them was incredible. More specifically I would like to give high praise to my salesmen, Ignat Volkov. He is true professional, knowledgeable, patient in the whole process, and explicitly explains all car features and purchasing options . His approach is quite relaxed. There was no pressure from him. The team was readily staying late and even after hours to wrap up the deal. Ignat also made follow up phone calls to me to assure my compete satisfaction that was really pleasant to me. After all, I got my new Mazda CX-5 at very good price and I am extremely happy with it. I can definitely say that all my expectations have been met.If you are looking to buy a vehicle, you should definitely visit McDonald Mazda West and asked for Ignat Volkov, you will be glad you did. McDonald Mazda West team is really making great efforts to deliver an outstanding consumer experience. Thanks Ignat and all the folks at McDonald Mazda West.

Scheduled a test drive on a Monday for that coming Saturday. James checked in the morning of to confirm, the salesman Viktor was standing out front waiting for me and my fiancé with the car ready to test drive. Great car, reasonable price, willing to work with us to get into the car. I never felt like I was just a 24 y/o buying a used car, I felt valued. Viktor was outstanding, James, the general manager, personally greeted us within the first few minutes of out visit and remembered our names. Raul in finance was efficient and friendly. I cannot recommended McDonald Mazda West highly enough. When were to trade in our other car, I will be back at MMW to work with Viktor, James, and Raul!

WOW. I don’t even know where to begin. This was my first time purchasing a car and to say I was nervous would be an understatement. I spent MONTHS going back and forth on what I wanted and what I could afford, emailing Brad & Viktor consistently. They were beyond patient with me and never pushed to get a sale. They gave me all the time I needed and let me work on my own timeline.As I finally decided to come in for a Test Drive I was scared I would be pressured into purchasing something, but Brad and Viktor were really just there for knowledge and support as I looked around. They answered all of my silly first time buyer questions without making me feel dumb, let me walk through the lot as I took my time deciding what color really suited me, and even went the extra mile to wash the car so I could get a better look before deciding. They then walked me through the pricing, and were completely honest and open with me. They went above and beyond to help me feel comfortable with my purchase, and even took photos of me with my old and new car as it was so bittersweet to let go.I honestly look forward to returning for my oil change and service just to speak with them again!

Brought my car in for service while on a road trip, was gonna be in town for 4 days and they made my repair fast and simple, loved receiving video updates on my car and having a loaner car to use for free! Thank you all for you fantastic customer service and professionalism

My experience with McDonald Mazda in Lakewood was by far the BEST car buying experience I could have imagined.If I could give the team here MORE than 5 stars I would!Between Daniel in sales and Mark in the back installing my remote start, I couldnt have asked to be better served and supported. I drove a Mazda for almost 10 years and I was over the moon excited to find my dream car with these guys. They truly made everything so simple and treated me like family. I HIGHLY recommend going to these guys for your next purchase.

I brought my car here for a 20,000 mileage recommended maintenance package. I was assured by Zack. He was very helpful. I appreciated the fact that he did not try to sell me on services I didn’t need. He was honest and upfront. Normally when I go to dealerships or mechanics I’m told I need a bunch of services done that I really don’t. Thanks Zack for taking the time to explain everything and for your honesty. I plan on buying my next car here when my lease is up. Also, the waiting area has free drinks and snacks. A pleasant surprise instead of having a waiting area with vending machines.

Worked with Danyal Ismail and his manager Jim in the buying process. They worked hard to get me the price I needed to be at and really spent a lot of time working with me. No Pressure! Usually when someone approaches me and does the salesman pitch I am immediately out the door. These guys didnt. I bought my car and am really happy with it. Super clean pre-owned. Rides great and just what I wanted. Thanks! Highly recommend!

We bought a new car a Mazda CX 5 for the first time in our marriage, saved for years and years to be able to do it, First interaction was fine, The dealership guaranteed us to fix a small mar on the bumper and they picked it up and fixed it. But however,it came back with over spray and a ding and scratches on the side. (so I was better off without their service in the beginning).I brought the matter up to the salesman and the supposedly manager, and they spoke to the owners? Their comment to me was they were understaffed and couldnt pick it up. I live over an hour and a half away, If they are under staffed maybe they should shut down till they can resolve that. Very bad communication as well, took over 2 weeks to get answers. Point is Nobody cared to help, and they wanted me to waste a whole day of work, to take care of their mistake. It has not been resolved as of yet. No phone calls or follow up since then. I DOUBT THEY CARE ENOUGH TO CALL BACK WITH THE BLOG/REVIEWS I HAVE SEEN SINCE THEN. I SHOULD HAVE DONE MORE HOMEWORK BEFORE DEALING WITH THEM. BUYER BEWARE.

James and Danyal were great to work with. The whole transaction was painless. Due to COVID-19, I did the majority of the transaction over email and they both were very responsive. Came in to sign paperwork which took maybe 30 minutes. My car wasnt at the dealership on the day that I came to sign the paperwork but they lent me a loaner and the car did show up on the day they said itd be there. Overall, I think this is a great dealership. If youre in the market for a car, I recommend McDonald Mazda West, especially Danyal and James.

I only leave reviews for places I absolutely love and McDonald Mazda West makes the cut every time. I already left a review on yelp 8 months ago when I started bringing my car here, and I’m continuously impressed with the professionalism, kindness, expertise, and efficiency I’ve experienced here. I even have had to push my appointment back and they were completely accommodating. I don’t mind hanging out in the lounge and taking advantage of the free coffee either. Cannot recommend enough as this is the best dealership I’ve experienced! Thanks for always taking such good care of my car & walking me through every step.

I worked with Ricky Anderson on finding a vehicle with 3rd options. Ricky was very professional and kind. Personally he gets a 5 star.The finance team is the reason for the 4 star. They were courteous but not willing to work for a good deal.

Excellent car dealership. They will take care of you.

I wish I could give this place more than 5 stars! More specifically, Johnny the salesman, Doug the finance man, and Troy the manager all deserve way above a 5 star review. Each of them played a hand in helping me find and get the car I wanted while keeping me within my price range and still meeting all of my criteria! Johnny made the experience fun, comfortable, and straightforward. The financial team and manager Troy worked diligently to find the best rates, which I know wasn’t that easy. I didn’t feel like I was dealing with a amateur car salesman or team, no pressure was put on me to buy. Unlike the other places I went, Johnny actually listened to what I said I could afford and did everything to keep it within that range and he did a damn good job, they all did! Highly highly recommend and can’t thank them enough.

We bought a 2014 Jeep Cherokee from Mazda West, and within 100 miles of driving, it needed a new transmission (!!). Mazda West did the Right Thing and helped us out immensely. They treated us very well and Did Right By Us. Thank you!!

Despite construction dust I received the normal level of attention and patience at the parts counter for my old school project car.

Outstanding Service and Parts Department. They have provided excellent service and provide amazing rare parts access.They had a Master-Key for my 1987 Mazda B2200 Pickup!I definitely would highly recommend McDonald Mazda West Dealership and McDonald Mazda West Service and Parts Department for all your retro, new and oem Mazda parts.McDonald Mazda West is an excellent parts resource!

Service writers are helpful, diagnostics are accurate and services are performed efficiently and quickly. They always offer a loaner car.

Friendly staff with free snacks in the waiting area. Ive had a recall fixed here before and they did a good job. Other stuff costs an arm and leg but thats how it is at a dealership. They do a fantastic job on the work though, so maybe it evens out. Cool peeps.

Friendly staff and Mazda is a great manufacturer.

Everything went as planned, CS rep is knowledgeable and is not doing the sales spiel. Their communication system between rep, technician and customer works great

Sales staff was fine and professional to work with. Dealing with the finance guy Doug was a different story. We were told one thing by the finance guy regarding our loan and it wasn’t true. This turned into 3.5 week process where Doug never returned my calls meaning I had to call back four times to sort it out finally.I highly recommend coming in with a prepaid loan and don’t listen to the finance guy about adding anything on and that being “okay” with the bank.Again the on floor sales guy Daniel was great, thank you Daniel.

Here for an oil change and recall. Nice friendly attentive staff plus...free beverages and comfy lounge while I wait for my car to be finished.

Sales people were typical and nice enough. The Finance guy... Thats another story. Even though I already had financing lined up, and he knew it... He kept putting dealership documents in front of me to SIGN which stated that I was applying for a loan. I kept refusing to sign the documents and he became rude.. even insulting the bank I use, telling me how hard they are to work with. Not very professional. I wont name the bank, but they are almost always listed in every ranking of banks as The Best Bank in America!Maybe theyre so hard to work with when working with Auto Finance guys who refuse to take no for an answer!Ill never come back to this dealership.Thanks to that hard-to-work-with bank, I got a decent deal at this dealership and an unheard of low interest rate from my bank (even the Finance Guy said so!!)

Ricky helped me get the new hatchback I wanted. Let me know when it arrived and was super easy to work with. Well probably be back when our other lease is up to get another Mazda here. Overall A+Update: Have owned the car for a while now and the service is really good here too. I had a bit of an issue getting my wheel and tire coverage to work (Insurance companys fault, not Mazdas fault) and Zack in service really went out of his way to get everything taken care of for me. These guys will make sure youre satisfied if they can. Thanks again.

My drivers mirror on my Mazda was broken in a parking lot at Walmart. You dont realize how much theyre needed to drive with when you dont have one. I contacted McDonald Mazda West and spoke with Zack who worked with a sense of urgency to get me in. The appointment was scheduled and was repaired quickly. The cost was VERY reasonable! Zack, after everything was done had my car washed. Its places like these, with amazing service a customer will always return to! Thank you Zack and McDonald Mazda West!!

Rickey was great to work with. Very communicative and willing to work for his customer. Zen music was relaxing. Coffee spill is a gimmick. And he took a wicked paper cut to seal the deal.

Replaced my keys battery quickly. No hassle!

The service team went above and beyond to help me fix an issue that wasnt covered by my warranty. Then didnt even charge me for the labor. If you want a good team to service your vehicle take it here. They even washed and did a quick vacuum.

Overall it was a good experience. Got the Mazda6 I had my eye on and my salesman Jonny was phenomenal. Highly recommend going to see him if youre looking to buy a vehicle. When I also talked to the manager Brad about the price, we managed to come to an agreement that made me choose the Mazda

Never been to this dealership but glad we came. My daughter was buying her first car and the customer service, patience and understanding both Rickey and Troy had was outstanding and amazing!!!! If I could give 10 stars for theyre service I would! Treats you like a person not a number. I am definitely impressed and will keep them in mind for my next car buying experience. Thank you both for putting a Mothers worry at ease!

Such a great experience with this team! I walked in on a very busy Saturday and even though there were no salesman who werent already helping customers, I was greeted promptly and assisted by several agents as well as the manager. 5-star service all the way around! I highly recommend buying a car from McDonald Mazda West!

If you go to this dealership go to Rickey Anderson sales consultant he was very nice and helped us get our car. Also the sales manager Brad white was very nice he got us a great rate better than what we were expecting.

Had a recall on my car, they were great, very friendly, and informative

I was a bit concerned to leave my car overnight but they provided a loaner and found out they performed a light interior/exterior detail at no charge. - 🙌 woohoo. I might get the full detail next time - they rock!Building on the positive experience we had 2 years ago when we bought a new Mazda3 from them, they keep on delivering. Their facebook page is very active too and thry give back to the community.

John Galindo was our sales rep. He was very helpful, courteous and fun to work. He really worked hard for us all day to bring down the overall loan amount and my payments. We got a VERY good discount. It was excellent to work with and highly recommend him as someone to go to when your looking to buy. Definitely a good guy and fun to work with.

I had a great experience with the service department. The staff took time to explain my many questions, and werent pushy about services I didnt want. I was able to drive a nice loaner for the day too.

I purchased a 2017 Jeep Renegade from here, i traded in my car cause I was having to put to much money into it to fix it, 2 days later my passenger side exterior door handle came off, I tried setting up an appointment for it to be fixed with McDonald Mazda, where I purchased it, and they kept giving excuses when I would show up to get it fixed, then ended up telling me it wasnt there problem and I should take it to Jeep or something. Still havent gotten it fixed cause I cant afford to put more money into a car, hence doing this trade. Salespeople were great until this tho.

Friendly help and great attention to detail.

I am installing all the ACM panels on the building, thats the black and white panels on the outside.

Buying a used vehicle at McDonald Mazda West was an excellent experience. Rick Johnson was a top-of-the-line sales professional with an in-depth knowledge of every aspect of the vehicle I was looking to purchase. I has now been 3 months and I couldnt be happier with the decision that I made. Ask for Rick when you drop-in for an incredible shopping experience.

I definitely would recommend this dealership. Danyal was one of the best salesman I ever dealt with and he was super friendly with my kids. Troy the manager was also very helpful and made sure we got the best deal possible. Make sure you go see these guys so you can get a great car. Mazda are the best.

Big five stars for Cedrick in the Service Dept. Holy Moly what a service oriented employee. He listened to my story of woe when my wife, daughters, and grand daughter were supposed to take off on a road trip to California the day I called him to see if he could fit us in the work schedule so they could get there in time. The hinge broke when i tried to install new cartiridge for the glass in the hatch. He said they did not have the part but if I could find it, he would try to fit them in. I found thru Mazda Wests parts dept. that Schomps Mazda in Aurora did have it. Mark in the parts dept there was also very nice in getting those parts to me without any problem. I brought them to Mazda West and Cedrick helped make sure the install needed was done in a short manner. Didnt even charge me. THAT DOESNT HAPPEN THESE DAYS! I WILL GO THERE TO BUY OUR NEXT MAZDA, NO DOUBT. WE LOVE MAZDAS! IT WILL BE OUR THIRD. WAY2GO CEDRICK.! YOUR THE MAN!

Before you buy a brand new Mazda CX-30:Consider closely inspecting the exterior black plastic trim/molding located above the wheel arches and on the lower part of the doors for what appear to be unsightly bumpy deformities (see pictures).While it may be unsightly to the owner of a brand new CX-30, Mazda service centers at two dealerships in the area indicate that these indents/irregularities are ***normal*** on these brand new CX-30s. These bumpy deformities on the black plastic molding were apparent on brand new CX-30s in those dealerships showroom and sales lot.Mazda Customer Experience has been notified about this issue. Hopefully, these irregularities/indents/bumpy deformities are not the new norm of quality that Mazda customers should expect for a brand new CX-30...I hope this helps in your purchase decision, especially if you are concerned about the appearance of the brand new vehicle you are about to spend a lot of money on.----------------------------------Note on rating:Sales Team (Rickey and Brad) gets 5-stars for professionalism and transparency. I have to give a 2-star to service center for due to initially messing up a rearview mirror w/ homelink install for an average of 3.5, but I needed knock it down to 1/2-star due to the presence of the bumpy deformities found on the external plastic trim (not the dealerships fault, but possibly Mazda manufacturing).

Went in to look at a used car I found online. I first emailed about availability and Mark was getting back to me within the hour. From the start of the test drive to finishing paperwork, everyone went above and beyond. I got a great deal on a Mazda that I really like. I even had some questions a few days after, texted Mark, and he responded immediately with the information. I would buy from again.

I came here a couple weeks ago just to get my airbag replaced. They noticed a crack in my dashboard and changed it out for a new one, changed a headlight I couldnt replace myself, and even washed my car when they were done! And there werent any hidden or extra fees for any of that! Everyone that helped me out that day really went above and beyond. Also, the waiting room was very nice and fully stocked with snacks and drinks 10/10

Good customer service,the staff are so helpful and humble

McDonald Mazda West is by far THE BEST car dealership that I have shopped at! I worked with Ally and Troy in the Sales department, told them exactly what I was looking for and they made magic happen! They were very patient and helped me find the perfect new set of wheels to fit my budget.Doug in financing was also amazing. He took the time to find me the best interest rate possible.I would recommend McDonald Mazda West to anyone. I am very pleased with the way they handle business.